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Microsoft Unified Communications in Government, Presentation

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  • 1. Unified Communications in Government
  • 2. AGENDA Trends and Challenges in Government The Microsoft Unified Communications Solution Vision Unified Communications Solutions for Government Summary and Next Steps
  • 3. Government Trends • Improving service delivery to citizens, across agencies, and between organizations • Improving environmental sustainability compliance by reducing carbon emissions and energy consumption • Focusing on cost efficiency to do more with less • Ensuring consistent protection of citizen and government information
  • 4. Key Challenges • Lack of self-service system to • Supporting a telework initiative • High cost of routine distribute information to citizens to reduce carbon footprint communications, enterprise and handle requests while improving productivity infrastructure, and travel • Downtime in handling disparate • High travel requirements for • Realizing return on legacy communication systems government officials and civil communications while reducing servants travel requirements
  • 5. Government Trends • Enhancing situational awareness to enable informed decision-making and command and control • Improving coordinated emergency response, disaster preparedness and response, and military operations • Supporting privacy requirements around citizen information collected by authorities • Securing information for the protection of sensitive military operations • Limiting effects of budget constraints by doing more with less
  • 6. Key Challenges • Providing a common operating • Integration of disparate, • High cost of routine picture across multiple forms of proprietary radio, telephony, and communications, enterprise information, communication messaging systems infrastructure, and travel devices, and organizations • Viewing real-time availability and • Realizing return on legacy • Support for mobile operations in connecting first responders with communications while reducing extreme environments supporting organizations travel requirements
  • 7. AGENDA Trends and Challenges in Government The Microsoft Unified Communications Solution Vision Unified Communications Solutions for Government Summary and Next Steps
  • 8. A New World of Work Collaboration Regulatory Compliance Nomadic Workforce Access to Information IT: Ubiquity and Interoperability IT: Participation and Governance PEOPLE DRIVE SUCCESS Demographic Changes Work & Family Life Balance Projected Talent Shortfall Information Overload IT: Consumerization and IP Management IT: Contextual and Role-based
  • 9. Communications Shift Bringing organizations and information together with software Enterprise Telephony Overall Separate Management E-mail & Unified Experience Common Management Instant Messaging Costs Down Audio Unified Messaging Telephony Conference Enterprise Conferencing Messaging E-mail & Instant Video Conference Web Conference Voice Mail Platform • Vertically integrated communication silos • Horizontally integrated common platform • Inefficient communications • Standards-based distributed architecture • Communications overload • Accessibility in the entire network • Parallel infrastructures • One common database
  • 10. Microsoft Unified Communications Increased productivity through communications convergence Across E-mail/ Devices Calendaring Identity & Across Networks Team Workspaces Presence Application Integration Instant Messaging Conferencing VoIP Alex Roland Director City Power and Light alex@cpandl.com Streamline Provide an interoperable communications Increase operational Amplify IT visibility and and extensible Platform between people and efficiency & flexibility control now and for your future organizations
  • 11. Unified Identity across Devices and Networks Alex Roland | City Power and Light Director Tel: (207) 555-1000 work New York, NY Direct: (207) 555-1112 Fax: (207) 555-9999 Mobile: (775) 555-2345 Home (208) 555-5656 Work E-mail: alex@cpandl.com Work IM: alex@cpandl.com Home E-mail: alex@cpandl.com Home IM: alex@cpandl.com Alex Roland mobile Director City Power and Light alex@cpandl.com home
  • 12. AGENDA Trends and Challenges in Government The Microsoft Unified Communications Solution Vision Unified Communications Solutions for Government Summary and Next Steps
  • 13. Tayside Fire and Rescue deploys Unified Communications Video
  • 14. Unified Communications in Action Video debriefing • Chemical officer contacted • Firefighter at the scene receives • Command center uses presence using voice chemical Web site via instant information to identify additional message personnel available to respond to • Officer receives voice message Firefighter accesses site on a the scene in his Outlook inbox • Windows Mobile device
  • 15. Government Scenarios Empowering citizens and civil servants Service Telework Delivery
  • 16. Service Delivery Proactive citizen service through streamlined communications • Provide a self-service • Speech-enabled • Real-time communications system to inform citizens applications with supporting • Communicate using the • Single inbox for voice organizations methods citizens prefer mails, e-mails, and instant • Improved workflow and • Improve insight into the messages communication between availability of field civil • Audio, video, and chat citizens, civil servants, and servants embedded within CRM external organizations • Eliminate downtime in applications • Increased productivity handling multiple • Federated, trust-based through access to communications systems presence solution with communications from supporting organizations within business applications • Streamline communications with external organizations • Improved citizen safety and satisfaction
  • 17. Service Delivery Proactive citizen service through streamlined communications Proactive citizen Civil servant Streamlining communications with service efficiency supporting organizations Response time to Work order Registration or citizen requests errors license approval Attrition rate time Improved civil servant Reduced employee Improved citizen safety productivity attrition “With Office Communications Server 2007, we will gain presence awareness. Whatever Microsoft Office application they are using, personnel can see the availability of their colleagues and how best to contact them whether by using phone, e-mail message, instant messaging, or video conferencing.” Harry Olde Hanhof | IT Coordinator | City of Deventer
  • 18. Service Delivery Improve productivity with citizen self-service
  • 19. Service Delivery Improve productivity with citizen self-service
  • 20. Service Delivery Streamline civil servant and external organization communications
  • 21. Service Delivery Streamline civil servant and external organization communications
  • 22. Government Scenarios Empowering citizens and civil servants Service Telework Delivery
  • 23. Telework Good for the Organization. Better for the Environment. • Improve environmental • Speech-enabled mobile • Improved continuity of sustainability messaging , contacts, and operations planning • Reduce travel calendaring • Improved mobile worker requirements • Single inbox for voice mails, productivity • Improve employee emails, and instant messages • Reduced facilities and recruitment and retention • On demand audio, video, and transportation costs • Improve field civil servant Web conferencing • Reduced carbon emissions and productivity • No requirement for VPN energy consumption connection • Improved employee recruitment and retention • Streamlined communications among office workers, field civil servants, and supporting organizations
  • 24. Telework Good for the Organization. Better for the Environment. Government Travel requirements to Increased energy environmental train a distributed costs sustainability policies workforce Carbon emissions Employee emergency Employee time off satisfaction Reduced travel Reduced Improved mobile carbon Reduced worker productivity and facilities employee attrition costs emissions “The fact that we can hire over 1,000 examiners a year without adding real estate or parking facilities reinforces that telework is a substantive business strategy for the agency.” Danette Campbell | Senior Advisor for Telework | US Patent and Trademark Office “Telework and the U.S. Federal Government: At the Tipping Point” | Wainhouse Research | August 2008
  • 25. Telework Good for the Organization. Better for the Environment.
  • 26. Telework Good for the Organization. Better for the Environment.
  • 27. Government Scenarios Enabling efficient operations Situational Emergency Operational Awareness Response Readiness
  • 28. Situational Awareness Gain operations insight to drive mission success • Secure information • On-demand audio, video, • Improved security of video, exchange across and Web conferencing Web, chat, and voice organizations and devices • Ability to display a variety communications between • Support mobile operations of information types (like organizations from a single in extreme environments radar, imagery, text, and interface • Communicate with voice) and communicate • Need-to-know, need-to-share monitoring technologies with multiple devices from information displayed based like RFID and SCADA a single interface on individual or role-based • Federated, trust-based policies presence solution with • Enhanced operation planning supporting organizations and execution • Common-picture access to communications and analytical and operational information
  • 29. Situational Awareness Gain operations insight to drive mission success Secure information exchange across Support mobile operations in extreme organizations and devices environments Mission planning time Response time Operational execution Maintain a common Enhanced operation Speed decision making operating picture planning and execution in times of crisis “The new collaboration solution helps make us more effective, informed, and able to carry out our mission more capably and more efficiently. It changes the way that we’ve been operating and really improves the processes on which policing has relied up to now.” Lieutenant Randy Russell | Jacksonville Sheriff's Office
  • 30. Situational Awareness Microsoft Single View Platform enables a common operating picture View Single View Platform Demo
  • 31. Government Scenarios Enabling efficient operations Situational Emergency Operational Awareness Response Readiness
  • 32. Emergency Response Effectively connect and act during an emergency or crisis • Connect emergency • On-demand audio, video, • Improved security of video, Web, responders and supporting and Web conferencing chat, and voice communications organizations between organizations from a single • Integration of disparate, interface • Maintain a common proprietary radio and operating picture telephony communication • Continued use of existing, expensive systems investments in proprietary radio and • Reduce response time telephony systems during a crisis • Federated, trust-based presence solution connecting • Reduced response time first responders and supporting organizations • Improved operations during a crisis • Streamlined communications between supporting organizations • Common picture access to communications and analytical and operational information
  • 33. Emergency Response Effectively connect and act during an emergency or crisis Connect emergency responders and Maintain common Reduce response time supporting organizations operating picture during crisis Response time Number of casualties Operational execution Leverage existing, Improved crisis operations proprietary radio Reduced resource investments requirements “One of the most important features of Office Communicator for me is the Presence feature. This allows me to see who is available to deal with an incident or any situation instantly, without having to waste time contacting officers that are clearly unavailable” Dave Boyle | Head of Community Safety | Tayside Fire and Rescue
  • 34. Emergency Response Streamline communications between public safety, military, and first responder organizations across PCs, radios, and cellular devices
  • 35. Emergency Response Streamline communications between public safety, military, and first responder organizations across PCs, radios, and cellular devices
  • 36. Government Scenarios Enabling efficient operations Situational Emergency Operational Awareness Response Readiness
  • 37. Operational Readiness Prepare personnel while saving time, money, and materials for operations • Improve effectiveness of • Improved safety for operations operational planning and personnel • Recording of Web-based trainings • Extended training reach to mobile • Supporting mobile personnel in extreme personnel • On-demand audio, video, environments and Web conferencing • Enhanced personnel preparedness • Efficient training, exercises, • Tracking of efficiency and and after action reviews • Streamlined mission planning and completion of online after-action reviews trainings and exercises • Reduced costs • More agile communication with mobile personnel through an audio, video, and Web conferencing solution, connecting fixed-base and mobile forces
  • 38. Operational Readiness Prepare personnel while saving time, money, and materials for operations Effective Supporting mobile personnel Efficient training, exercises, operational in extreme environments and after action reviews planning Mission planning and Training completion rate Cost per training or after crisis response time action review Extended training reach and Improved safety for enhanced personnel Reduced costs operations and personnel readiness “The main reason and goal for building an Office Communications Server 2007 based multiple partied video conferencing service is seamless communications with military corps under our command.” Kwak Yong Rae | Lieutenant Colonel | Manager of Support Management System | Republic of Korea Air Force
  • 39. Operational Readiness Enhance IT-based training, exercise, and evaluation
  • 40. Operational Readiness Enhance IT-based training, exercise, and evaluation
  • 41. Operational Readiness Enhance IT-based training, exercise, and evaluation Training Performance 100 90 80 70 Team Score 60 50 40 30 20 10 0 1 2 3 4 5 6 7 8 9 10 11 12 Month
  • 42. AGENDA Trends and Challenges in Government The Microsoft Unified Communications Solution Vision Unified Communications Solutions for Government Summary and Next Steps
  • 43. Impact of Unified Communications Forrester study with UC 2007 customers shows >500% ROI in 3 years Increase Effectiveness • Improve productivity of personnel • Integrate a distributed workforce • Reduce time to complete projects • Improve citizen and civilian service • Enhance security Efficient Operations Decrease • Reduce travel and training costs Costs • Reduce communications infrastructure costs • Leverage existing investments • Reduce facilities costs • Reduce employee attrition Treasury Inspector General for Tax Administration has been saving $1 million annually in real estate expenses since 2001.
  • 44. Benefits Summary Quickly and easily reach the right people or organization and click to communicate from within software applications Lower cost of ownership and fewer resources required to operate due to consolidation of hardware and administration into one system Increased productivity with a unified Inbox and integrated access to vital communications: e-mail, voice mail, instant messaging, radio
  • 45. Next Steps Try out Microsoft Unified Communications technologies Evaluate Communications Investments Holistically  Messaging, Telephony, IM, Video/Web conferencing  Single identity and managed directory Evaluate The Microsoft Platform – Free hosted demo – try complete end user experience from mobile to web to Outlook 2007 https://signmeup.exchange2007demo.com – Free pre-installed Exchange virtual machines http://www.microsoft.com/vhd – Free full trial Exchange download http://www.microsoft.com/technet/prodtechnol/eval/exchange/default.mspx – Pilot Office Communications Server 2007 and Office Communicator 2007 in your labs http://www.microsoft.com/uc/products/ocs2007.mspx Learn more go to www.microsoft.com/uc
  • 46. © 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.