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Situation                                         becoming a non-feasible task. As SMG was
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“The improved                                 single forest-multi domain architecture. This     single location and it is ...
“Due to the structure of                   using Microsoft Outlook by connecting           Hosted Filtering Integration, a...
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Microsoft India - The Sumi Motherson Group Case Study

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The Sumi Motherson Group (SMG) has core competencies in manufacturing of Electrical Distribution Systems (EDS) and polymer processing. However, its messaging system built on Linux software could not keep pace with the changing communications needs. As the company grew it found that it needed a more advanced and integrated communications and collaboration environment. With the help of MothersonSumi INfotech and Designs Ltd. (MIND), SMG replaced its messaging infrastructure with Microsoft® Exchange Server 2007 and implemented Exchange Server Unified Messaging technology. Today, the company has a reliable messaging infrastructure with advanced functionality, including full support for its mobile executives. Staff productivity and collaboration also saw a boost with the rich set of productivity tools offered by Microsoft Exchange Server 2007.

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Microsoft India - The Sumi Motherson Group Case Study

  1. 1. Microsoft Server Product Portfolio Customer Solution Case Study SMG Improves E-mail System with Microsoft Exchange Server 2007 Overview “By moving to Microsoft Exchange Server 2007, we Country or region: India Industry: Manufacturing have improved employee productivity with unified messaging and easier remote access to messages, Customer Profile The Sumi Motherson Group is a focused, while strengthening messaging security.” dynamic and progressive group providing Gaurav Gulati, General Manager – Information Technology T Infrastructure, Sumi Motherson Group customers with value added products, services and innovative solutions. The Sumi Motherson Group (SMG) has core competencies in Business Situation manufacturing of Electrical Distribution Systems (EDS) and polymer SMG had used the Linux based messaging processing. These competencies are supported by specialization in solution for quiet some time but as the company grew it could not keep pace with engineering design, information technology, tool manufacturing and the changing communications needs. SMG metal machining. The Group has collaborated with global required a robust, feature-rich e-mail system, which will improve collaboration technology leaders and adopted backward integration in key areas. and enhance mobility. However, its messaging system built on Linux software could not Solution keep pace with the changing communications needs. As the Through technology partner MIND, SMG company grew it found that it needed a more advanced and implemented Microsoft® Exchange Server 2007 with Unified Messaging to take integrated communications and collaboration environment. With advantage of improved security, and easier the help of MothersonSumi INfotech and Designs Ltd. (MIND), SMG management. replaced its messaging infrastructure with Microsoft® Exchange Benefits Server 2007 and implemented Exchange Server Unified Messaging  Increased productivity  Secure messaging technology. Today, the company has a reliable messaging  Unified communications infrastructure with advanced functionality, including full support for  Integrated and manageable solution its mobile executives. Staff productivity and collaboration also saw a boost with the rich set of productivity tools offered by Microsoft Exchange Server 2007.
  2. 2. Situation becoming a non-feasible task. As SMG was The Sumi Motherson Group (SMG) is India’s adding more business locations setting up an leading full system solution provider for the e-mail infrastructure at each location was automotive industry. It is also India’s largest adding to the complexity of the problem. wiring harness manufacturer. SMG was Staff could not access their emails from established in the year 1975 and its flagship outside the office due to a combination of company MSSL is actively traded on Bombay security policy and system limitations. Users Stock Exchange and the National Stock had an intermittent problem with the delivery Exchange. MSSL has been ranked amongst time of e-mails as there were multiple hops India’s top 150 companies. SMG has and failure points. In addition, mobility was established joint ventures with world’s restricted to the use of Web mail only and no leading automotive suppliers. It has a global integration with mobile devices was possible. footprint spanning India, Middle East, Europe, Australia and the USA. However, as competition became increasingly “Microsoft Exchange intense, employees required a more robust, In order to serve varied customer feature-rich e-mail system, which will Server 2007 seemed to requirements, the Group synergizes the enhance the flow of information to improve have been designed unique competencies of its constituent collaboration and enhance mobility. companies to provide totally integrated specifically to meet our solutions for a wide range of applications for company’s challenges customers across different industries. The Solution Group offers total solutions - starting with Through technology partner MIND (a and address the designing from first principles to delivering Microsoft Gold Certified Partner), SMG messaging needs. The fully engineered modules. implemented Microsoft® Exchange Server 2007 with Unified Messaging to take new capabilities of SMG’s accomplishments include being the advantage of improved security, and easier Microsoft Exchange first in India to manufacture integrated Wiring management. Harnesses and Woodstock Door Trims. The Server 2007 deliver the company continues to set higher targets for “Microsoft Exchange Server 2007 seemed to advanced protection the themselves in their pursuit to become a have been designed specifically to meet our globally preferred solutions provider. company’s challenges and address the company demands, the messaging needs,” says Gaurav Gulati, anywhere access people SMG relied on a Linux based messaging General Manager – Information Technology T solution to support its e-mail based Infrastructure. “The new capabilities of want, and the communications and collaboration. Though Microsoft Exchange Server 2007 deliver the operational efficiency.” this infrastructure was reliable and provided advanced protection the company demands, value for money, the company faced the the anywhere access people want, and the Gaurav Gulati, General Manager – Information challenge of managing its ever growing operational efficiency.” Technology T Infrastructure, Sumi Motherson communications needs. Group While implementing this new solution, as an With the setup of new businesses across the underlying architecture, the Windows® Active globe including India the end-to-end Directory®, directory services was migrated manageability of the messaging system was from its current multi forest-multi domain to
  3. 3. “The improved single forest-multi domain architecture. This single location and it is replicated to all was a fairly complex Active Directory concerned servers in an automated manner.” collaboration features migration which involved around 50 physical help people to focus on locations in India and overseas. Mobility features for field staff and senior management has reduced the dependence creativity, giving us the Once the Active Directory was in place then on third party solutions such as Blackberry competitive edge we Microsoft Exchange Server 2007 was rolled and has added to the productivity. New tools out and as per the recommended and features simplify day-to-day need to thrive in a fast- architecture from Microsoft the company was maintenance, monitoring, and moving industry.” able to reduce the number of servers from 40 troubleshooting efforts. to 12 servers hosted out of 4 locations. This Vandana Avantha, Chief Information Officer, number would further reduce once there is From the administration point of view the Sumi Motherson Group more reliable connectivity availability at some manageability part has been addressed and of the factory locations. now the e-mail administrators are well aware about the service levels the users experience Users were already using Microsoft Office with the solution in an end-to-end manner. Outlook as the mailing client hence there “Due to the structure of our company, there were no major training efforts required on the was a unique requirement of intra-group user client tool. But the users were migrated to migrations and situations wherein a user new mailing system location wise from the would hold multiple e-mail addresses with configuration perspective. Post the rollout different domain names. Earlier this regular tips are being sent to users to requirement used to create problems for e- leverage the capabilities of the system more mail administrators while forwarding rules effectively and increase the productivity. The were implemented,” says Vikas Agarwal, vision is to use this solution as a Project Lead - Messaging, “With the new comprehensive collaboration tool for all system this requirement is no longer employees for their modes of communication. a challenge.” Vandana Avantha, Chief Information Full Traceability of e-mail was a major issue and Officer , SMG says, “The improved in a non-integrated solution it was a very time collaboration features help people to focus consuming task. But with Microsoft Exchange on creativity, giving us the competitive edge Server 2007 the traceability of incoming and we need to thrive in a fast-moving industry.” outgoing e-mails has become seamless. Security and policy compliance were major SMG saw the immense potential of Exchange concerns that have been largely addressed Server 2007 with focus on unified with the new solution. “In the previous communications and collaboration in solution if a content filter was to be deployed promoting greater productivity among its then the configuration was required in 40 workforce. The company was particularly different servers in a manual manner,” says pleased to implement the software’s Unified Gaurav. “This approach was not only time Messaging component. Users access their consuming but also prone to errors. In the messages through a Web browser using new system the policies are created once at Microsoft Office Outlook Web Access or by
  4. 4. “Due to the structure of using Microsoft Outlook by connecting Hosted Filtering Integration, and anti-spam securely over the Internet using “Outlook filtering and extensibility for antivirus our company, there was Anywhere” feature. protection. The Edge Transport anti-spam a unique requirement of capability helps reduce the risk of users’ opening messages that contain malicious intra-group user Benefits software attachments or links to malicious migrations and By moving to Microsoft Exchange Server Web sites. The recipient filtering feature 2007, SMG has improved employee provides additional security by filtering out situations wherein a productivity with unified messaging and unknown recipient’s right at the edge of the user would hold multiple easier remote access to messages, while messaging network. The secure environment strengthening messaging security. enables the interactive collaborations and e-mail addresses with maximizes efficiency in providing security. different domain names. Increased Productivity Ensuring open communications between Unified Communications Earlier this requirement company employees and its customers is Exchange Server 2007 and its Unified used to create problems critical to maintaining rapid business Messaging capability deliver an end-to-end response. SMG’s employees are able to be unified communications platform for the for e-mail administrators more productive by taking advantage of enterprise by combining voice mail, fax, and while forwarding rules Exchange Server 2007 features such as the e-mail in one inbox. Users have the same Unified Messaging server role, the full- messaging experience regardless of whether were implemented.” featured search engine, and the meeting- they are accessing e-mail using their Vikas Agarwal, Project Lead – Messaging, planning assistant. workstations, portable computers, or mobile devices. Sumi Motherson Group Exchange Server Unified Messaging has made email access much simpler especially Integrated and Manageable Solution for mid-level managers, and the highly mobile According to SMG, the Exchange Server 2007 senior management and sales force. The new system is more manageable and more messaging environment has also made reliable than the previous system. New employees more productive by allowing them graphical and command-line interfaces offer to quickly sort through the messages that improved manageability and increased daily flood the inboxes and voice-mail automation while integrated tools simplify systems. By moving to Microsoft Exchange maintenance. In addition, Exchange Server Server 2007, we have improved employee supports a complete Outlook experience, productivity with unified messaging and from Outlook on the desktop to Outlook Web easier remote access to messages, while Access, Outlook Mobile, and the new Outlook strengthening messaging security,” explains Voice Access, a feature of Exchange Unified Gaurav Gulati, General Manager – Messaging. Exchange Server also integrates Information Technology T Infrastructure, Sumi with Microsoft Windows SharePoint Services Motherson Group and other Office applications as well as third- party systems and devices. Secure Messaging Exchange Server 2007 includes built-in protection with features like Edge Transport,
  5. 5. MIND is technology partner with Microsoft (Gold Partner for E-Commerce Solutions), Oracle and IBM. About MothersonSumi INfotech and Designs Ltd. (MIND) MothersonSumi INfotech and Designs Ltd. (MIND) is a joint venture of the Sumitomo Wiring Systems Ltd., Japan (founded in 1917, www.sws.co.jp) and Motherson Group, India (founded in 1975, www.motherson.com). MIND delivers solutions using a distributed model in which key project activities can be distributed at multiple locations and yet synchronized seamlessly. MIND serves clients in more than 20 countries around the world and has presence in all of the key markets that include: India, Europe, USA and Japan.
  6. 6. For More Information Microsoft Server Product Portfolio For more information about Microsoft For more information about the Microsoft products and services, call the Microsoft server product portfolio, go to: Sales Information Center at (800) www.microsoft.com/servers/default.mspx 426-9400. In Canada, call the Microsoft Canada Information Centre at (877) 568-2495. Customers who are deaf or hard-of-hearing can reach Microsoft text telephone (TTY/TDD) services at (800) 892-5234 in the United States or (905) 568-9641 in Canada. Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information using the World Wide Web, go to: www.microsoft.com For more information about Sumi Motherson Group products and services, call (91) (120) 2476100. or visit the Web site at: www.motherson.com For more information about MothersonSumi INfotech and Designs Ltd. products and services, call (91) (120) 4365555 or visit the Web site at: www.mind-infotech.com Software Hardware  Microsoft Exchange Server 2007  HP Proliant DL360/380 G5 Servers  Unified Messaging Partners  MothersonSumi INfotech and Designs Ltd. (MIND) © 2008 Microsoft Corporation. All rights reserved. This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Document published April 2008.

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