“With SharePointServer 2010, people will connect to
information seamlessly, so collaboration will happen
much more easily ...
This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS
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Infosys Technologies Improves Project Delivery with Enterprise Collaboration Platform Case Study


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Infosys Technologies Improves Project Delivery with Enterprise Collaboration Platform Case Study

  1. 1. “With SharePointServer 2010, people will connect to information seamlessly, so collaboration will happen much more easily among our differentdevelopment centers and customer time zones.” PurushothamK, Practice Manager, Infosys Technologies Infosys Technologies, a global IT firm, needed to make it easier for its geographically dispersed team members to share information. The company chose Microsoft SharePoint Server 2010 as the foundation for its enterprisewide collaboration platform. With it, Infosys expects to improve productivity and customer service, simplify IT management, and reduce costs. Business Needs India-based Infosys Technologies is a global leader in IT consulting. With nearly 115,000 employees, it operates from more than 50 offices and development centers around the world. Infosys Software engineering project teams involve people from multiple offices, who relied on file-share based methods for storing and sharing information, including requests for proposals (RFPs), budgetary worksheets, and source code. Information existed in silos: on local and network file shares, storage appliances, and in Microsoft Office SharePoint Server 2007–based portal sites. With customers located in different time zones, it was challenging for teams to access project information on-demand, to respond to customers’ needs. And, due to security concerns, employees were not allowed to expose data on file servers over the Internet, making it impossible for those working from customer sites to access documents. “Our SharePoint sites were the only easy and protected way to share confidential information,” explains Purushotham K, Practice Manager at Infosys. But, Infosys hadn’t implemented centralized provisioning or management of its SharePoint sites, nor were these sites exposed on the company’s extranet. Infosys operated 1,200 servers, each server farm had its own administrator, Customer Solution Case Study Global IT Firm Improves Project Delivery with Enterprise Collaboration Platform Customer: Infosys Technologies Web Site: www.infosys.com Customer Size: 113,796 Country or Region: India Industry: Professional services—IT services Customer Profile Infosys Technologies, founded in 1981 and based in Bangalore, India, is an IT consulting company with more than 50 offices and development centers worldwide. Software and Services  Microsoft Server Product Portfolio − Microsoft SharePoint Server 2010  Microsoft Office − Microsoft OfficeWeb Apps  Technologies − Visio Services in SharePoint Server 2010 For more information about Microsoft SharePoint Server 2010, go to: www.microsoft.com/sharepoint
  2. 2. This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Document published May 2010 and management costs were high. “Departments asked for more storage, better backup, better virus protection, and access to the SharePoint sites over the extranet. We also risked losing data as individual administrators followed their own backup regimens. We couldn’t sustain this environment and provide capabilities users needed without a centralized farm and simpler administration.” Sites also contained many custom-built applications that weren’t aligned to the IT department’s standard guidelines. Solution In 2009, Infosys began to implement a collaboration platform, called Infosys Collaboration Platform (ICP), based on Microsoft SharePoint Server 2010. Says Purushotham K, “We felt we could take advantage of SharePoint Server 2010 enhancements right away, without doing any custom coding.” For instance, using the new version’s co-authoring features, dispersed team members can simultaneously work on RFPs and budgets. Microsoft OfficeWeb Apps, the online, lightweight versions of Microsoft Office 2010 programs, can be used by employees to edit and share documents stored in SharePoint Server 2010. And, with Visio Services in SharePoint Server 2010, employees can render Microsoft Visio diagrams within a web browser. Infosys also plans to take advantage of the managed metadata capabilities of SharePoint Server 2010 to apply tags to documents. “This will makeit easier for employees to find information,” says Purushotham K. Finally, Infosys is consolidating management of its SharePoint Server environment with its central IT department. The newer version of the product provides the company with enhanced capabilities for monitoring server performance and usage, including a unified logging database. The SharePoint Health Analyzer enables administrators to schedule automatic checks for potential configuration, performance, and usage problems in the server farm, and, the sandboxed solutions feature of SharePoint Server 2010 helps the IT department protect the integrity of the server farm and give site collection administrators the authority to manage the applications in their site collection. The company plans to deploy ICP to its employees by 2010. Benefits The SharePoint Server 2010–based ICP environment will make it easier for Infosys employees to share information and respond to customers. Sites will be centrally managed, and administration will be easier and cheaper. More Effective Collaboration Infosys will use ICP as the central location for employees to store and share project-related information. Using Office Web Apps and Visio Services in SharePoint Server 2010, employees will have continual access to information. “With SharePoint Server 2010, collaboration will happen more easily among our development centers and customer time zones,” says Purushotham K. With nearly 100,000 Microsoft Officeusers, many using different versions of the software, Office Web Apps will help the company overcome document version compatibility challenges. Higher Productivity Easier access to information will help boost employee productivity and overall responsiveness to customers. “We will be able to broadly improve productivity because teams will have easy access to accurate data—that they can then deliver to the customer,” says Purushotham K. Vivek Bharathan, Lead Technology Specialist at Infosys adds, “Infosys is going to use Office Web Apps extensively, and we expect it to drastically reduce the time it takes to complete RFPs and budgets.” Streamlined IT Management With the SharePoint Server 2010 deployment, Infosys will transfer management of all of the company’s SharePoint sites to the central IT department. “If a department wants to increase its storage space, it will be easy. Backups and virus protection will be performed according to company standards,” says Purushotham K. “And, with SharePoint Server 2010, our insight into the performanceof the system is much easier. This is critical to ensuring server health. Also, the SharePoint Health Analyzer helps us fix configuration and performanceissues with out-of-thebox tools.” Infosys also expects to cut costs through centralized management. “With SharePoint Server 2010 and ICP, we will reduce our overall time spent on administration by 30 to 40 percent,” says Purushotham K.