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Default Services Solution
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Default Services Solution



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  • 1. End-to-End Default Services Solution Summary & Discussion Draft
  • 2. Channel Inc., Dialogue Marketing and Quatrro provide an End-to-End Solution for Default Services
    • Channel Inc. is a leading web based Real Estate Management platform connecting Asset Owners, Managers and Vendors.
    • Dialogue Marketing is a leading call center provider for the real estate and finance industries.
    • Quattro is a leading business process outsourcing firm, delivering exceptional quality and cost benefits to the mortgage and default services industries.
    Together, we offer a Best in Class End-to-End solution for managing real estate Default Services
  • 3. Process Summary of Default Services Servicer Assures Approval of Lender for Mod Servicer Notifies Loan Mod Vendor of approval, Requests docs Quatrro Completes all required Documentation and disclosures Quattro Reviews required documents for Compliance accuracy Servicer Activates modified loan Loan Modification/Refinance Process Servicer Assigns file To Realtor For Short Sale Realtor Provides updated Valuation Opinion For property Realtor Lists property Upon approval From lender Realtor Gathers and completes All required documentation From borrower Realtor Receives offers, Completes transaction With lender approval Short Sale Process Servicer Assigns file To Asset Manager Asset Manager Gets updated Occupancy and Valuation Information from Realtor Asset Manager Manages eviction and Rekey process if needed Realtor Lists property, Receives offers, Completes trans-action w/lender approval Foreclosure Process Asset Manager Completes property Preservation activities When property vacated *Forbearance Process detail not shown since payment workout and collections typically stay with the Servicer only. Quatrro Reviews transaction To Lender requirements Submits to Lender
  • 4. Default Services begin with Contacting the Borrower & Calculating the Best NPV Option Servicer Inputs file into Servicer Channel Servicer Assigns file to Call Center via Servicer Channel DMI Contacts borrower Gathers info, inputs to Loan Mod Channel DMI Sends report with Recommendations to Servicer for approval Servicer Review recommendations And selects what they want Done with this property Contact and Initial Determination Process Initiate Best Default Service Process Option
  • 5. Contact & Initial Determination Process Detail Servicer Description Of Primary Services Loan Mod Vendor DMI Upload File
    • Determine:
    • Occupancy intent
    • Ability to pay
    Contact Borrower Input Data Into Loan Mod Forms Auto Generated Report
    • Recommend:
    • Forbearance and collection
    • Loan Modification/Refinance
    • Short Sale
    • Foreclosure
    • Based on investor rules and assumptions
    Submit Recommendation Select Assign File To Call Ctr
    • Forbearance and Collection
    • Loan Modification/Refinance
    • Short Sale
    • Foreclosure
    Systems Servicer Channel Loan Mod Channel DMI System Loan Mod Channel
  • 6. Loan Modification/Refinance Process Detail Servicer Description Of Primary Services Quattro Loan Mod Vendor Modify Loan? Systems Loan Mod Channel Loan Mod Channel Loan Mod Channel Confirm approved Rate, term, etc. Yes Assign team to complete Loan Mod/Refi Obtain required Signatures, Prepare package Submit docs to Servicer/lender Create required documentation Modified/ New Loan
    • Loan docs
    • Loan docs in
    • Stacking order
  • 7. Short Sale Process Detail Servicer Description Of Primary Services Realtor Channel Realtor Short Sale? Systems Loan Mod Channel Loan Mod Channel Loan Mod Channel Receives & Lists Property at Approved price Yes Completes all Sale documentation Close File
    • MLS Listing
    • Complete real
    • Estate sale documentation
    Receives and Negotiates offers Input updated Valuation(s) Create required documentation
    • Offers, counter
    • Offers from buyer/
    • Buyers agent
  • 8. Foreclosure Process Detail Servicer Description Of Primary Services Realtor & Local Vendors Asset Manager Foreclose? Systems Realty Channel Realty Channel Realty Channel Receive Property, Assigns local vendors To get status info Yes Bid Out, assign Property Preservation Tasks Close File
    • Begin Field
    • Inspections
    • Current Photos
    • Detrash
    • Repair
    • Refurbish
    • Continue
    • inspections
    Determine Occupancy and Current valuation Reports on Property condition Occupancy and Valuation information
    • CFK
    • Rekey
    • BPO
    • Continue
    • inspections
    Complete Property Preservation Tasks, report status Real time Visibility of Property status Instruct Realtor to List property and Take offers List, manage Offers, complete Sale transaction
    • MLS Listing
    • Offers, counter
    • Offers from buyer/
    • Buyers agent
    Final billing for All services Realty Channel Realty Channel
    • Accounting
  • 9. Next Steps
    • Review/revise process detail pages
    • Prepare Press Release announcing the relationship
    • Determine information flows required
    • Determine revenue model/cash flows
    • Define target customers
    • Introduce the concept to “best relationship” target customers for input and feedback
    • Make adjustments to pitch
    • Assign accounts
    • Measure success