(yes) SharePoint and Other Collaborative Tools: The Future of Intranets?

“ Collaboration is the new catch phrase--wiki, chat, blogs, email, bulletin boards, discussion groups. The key is in choosing the right technology to match with business problems.” Cairo Walker, Step Two

“ Collaboration is the new catch phrase--wiki, chat, blogs, email, bulletin boards, discussion groups. The key is in choosing the right technology to match with business problems.”

Cairo Walker, Step Two

why? a place to publish a place to interact

a place to publish

agenda analysis strengths weaknesses framework six steps sharepoint “ the future” collaboration interaction

2001 “ There are a plethora of serious weaknesses …. our recommendation is to avoid production deployment of SharePoint until its more serious deficiencies are rectified” ferris research

“ There are a plethora of serious weaknesses …. our recommendation is to avoid production deployment of SharePoint until its more serious deficiencies are rectified”

2004 “… WSS lacks important capabilities, and is poorly designed in various ways. Until Microsoft resolves these issues and details a compelling product strategy, we recommend against adopting it.” ferris research

“… WSS lacks important capabilities, and is poorly designed in various ways. Until Microsoft resolves these issues and details a compelling product strategy, we recommend against adopting it.”

2007 “ The technology of SharePoint has improved substantially with the 2007 edition … ” collaboration success

“ The technology of SharePoint has improved substantially with the 2007 edition … ”

2007 “ The technology of SharePoint has improved substantially with the 2007 edition … ” “ … but the question remains … ” collaboration success

“ The technology of SharePoint has improved substantially with the 2007 edition … ”

“ … but the question remains … ”

??? “ How does an organisation think about using SharePoint for business?”

“ How does an organisation think about using SharePoint for business?”

steps Develop a Vision on the Business Reasons for Deploying SharePoint 1 Get the Technical Implementation Right 2 Lead People to Develop Competence in the Various Tools 3 Develop Shared Agreements on SharePoint Practices 4 Avoid the Pitfalls of Earlier Collaboration Technologies 5 Cultivate the Practices of Collaboration 6

first Develop a Vision on the Business Reasons for Deploying SharePoint 1

first costs upfront licensing initial consulting fees ongoing salary/overhead behavioural change costs

“ One is a study that pits SharePoint Server vs. open-source collaboration/portal alternatives. That one was based on information from CMP’s Institute for Partner Education and Development (IPED), plus “a series of in-depth business-focused interviews with top management from solution providers across North America and Europe.” The result: SharePoint solutions are more profitable for partners than are open-source alternatives, according to the data.” http://blogs.zdnet.com/microsoft/?p=675, August 27, 2007 first

“ One is a study that pits SharePoint Server vs. open-source collaboration/portal alternatives. That one was based on information from CMP’s Institute for Partner Education and Development (IPED), plus “a series of in-depth business-focused interviews with top management from solution providers across North America and Europe.” The result: SharePoint solutions are more profitable for partners than are open-source alternatives, according to the data.”

http://blogs.zdnet.com/microsoft/?p=675, August 27, 2007

first Therefore … WHY?

Therefore … WHY?

first goals new market entry enhance customer service faster time-to-market raise process visibility

first next action articulate engage explore colleagues executives tangible intangible case studies peers

second Get the Technical Implementation Right 2

second complex mechanics upgrades dependencies inter-relationships

second option 1 business partner

second option 1 business partner white papers presentations reference sites mvp

second option 2 microsoft consulting

second option 2 microsoft consulting expertise methodologies direct lead quality review

second option 3 internal experts

second option 3 internal experts training long-term skills transfer ongoing costs

second next action discover commitment identify written + heart capabilities evidence internal people

third Lead People to Develop Competence in the Various Tools 3

third email years of use emotional connection ingrained habits work style

third Therefore … HOW?

Therefore … HOW?

third Therefore … HOW? Provide common conceptual training on SharePoint 1 Create and publicise a SharePoint sandbox 2 Capture and disseminate best practices 3

Therefore … HOW?

third task 1 conceptual training tools relationships tool efficacy old vs. new

third task 2 SharePoint sandbox playground non-business try things out templates

third task 3 best practices forum spread learning resolve problems

third next action cultivate foster encourage practices sharing competence passion learning exploration

fourth Develop Shared Agreements on SharePoint Practices 4

fourth “ send me an email”

fourth “ put it in SharePoint”

fourth group individual vs. vs.

fourth common agreements essential wiki vs. Word discussion vs. email timeliness explicit

fourth next action discuss agree approach style options ideas

fifth Avoid the Pitfalls of Earlier Collaboration Technologies 5

fifth pitfall 1 wide creation rights

fifth pitfall 2 no design docs

fifth pitfall 3 dead applications

fifth pitfall 4 disconnected design

warning “ SharePoint won’t solve the missing human factors of collaboration”

fifth next action examine plan mitigations strategy history disasters

always Cultivate the Practices of Collaboration 6

always

always collaboration toolsets

always collaboration practices collaboration toolsets

always collaboration practices collaboration toolsets changing

always collaboration practices collaboration toolsets durable changing

always practice 1 shared outcomes

always practice 2 interdependence

always practice 3 personal trust

always practice 4 celebrate conflict

always next action teach expect model integrity highness practices benefits practices resolution

recap Develop a Vision on the Business Reasons for Deploying SharePoint 1 Get the Technical Implementation Right 2 Lead People to Develop Competence in the Various Tools 3 Develop Shared Agreements on SharePoint Practices 4 Avoid the Pitfalls of Earlier Collaboration Technologies 5 Cultivate the Practices of Collaboration 6

analysis strengths it’s from microsoft

analysis strengths it’s from microsoft long feature list vendor endurance desktop tools integration partner availability

analysis weaknesses it’s from microsoft

analysis weaknesses it’s from microsoft infrastructure requirements migration complexity linked investment decisions all or nothing

“ the future” collaboration interaction web2.0 at work community expertise engagement “ we” > “i” frequent and rich expression vs. invisibility wisdom of crowds global talent war all encompassing

converse Michael Sampson michael@michaelsampson.net www.michaelsampson.net blog.sharepointforbusiness.com

Michael Sampson

michael@michaelsampson.net

www.michaelsampson.net

blog.sharepointforbusiness.com