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Encouraging and Facilitating Collaboration at Work

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The slides from my keynote presentation at Congres Intranet 2012 in Utrecht, in March 2012. I talked about the reality of the intranet, the nature of collaboration, and how to encourage and facilitate ...

The slides from my keynote presentation at Congres Intranet 2012 in Utrecht, in March 2012. I talked about the reality of the intranet, the nature of collaboration, and how to encourage and facilitate collaboration at work by overcoming barriers to collaboration.

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  • Meeting once a week, to meeting every day
  • Publishing House – Going Digital with Print
  • Cisco – equivalent of 10,000 fewer cars on the road due to video and web conferencing

Encouraging and Facilitating Collaboration at Work Encouraging and Facilitating Collaboration at Work Presentation Transcript

  • Encouraging and Facilitating Collaboration at Work Michael Sampson
  • Agenda About Michael Intranet—Reality Check What is Collaboration?Encouraging and Facilitating Closing Thoughts
  • 1 About Michael About Michael Intranet—Reality Check What is Collaboration?Encouraging and Facilitating Closing Thoughts
  • Where am I coming from?• Collaboration Strategist – Author – Workshop Leader – Analyst• Work with end-user organisations• Strategies for Making Collaboration Work – Culture – Governance – Adoption
  • Book2: SharePoint Roadmap• SharePoint Roadmap for Collaboration book• How to do “the business stuff” with SharePoint – Governance – Engagement – User Adoption – Quick Start michaelsampson.net/sharepointroadmap.html
  • Book3: User Adoption Strategies• User adoption is the #1 challenge with collaboration tools and approaches – Theory – Framework – Practical Strategies – Developing an Approach michaelsampson.net/useradoption.html
  • Book4: Collaboration Roadmap• Collaboration Roadmap – You’ve Got the Technology—Now What?• Doing “the business stuff” – Technology – Governance – Engagement – User Adoption michaelsampson.net/collaborationroadmap.html
  • 2Intranet—Reality Check About Michael Intranet—Reality Check What is Collaboration? Encouraging and Facilitating Closing Thoughts
  • CorporateCommunications “A place where Policies,we’re told stuff.” Procedures, Content “A place to read stuff.”
  • CorporateCommunications “A place where Policies,we’re told stuff.” Procedures, Content Workflow, “A place to read Processes stuff.” “A place to do stuff.”
  • Policies, Corporate Procedures,Communications Content “A place where “A place to readwe’re told stuff.” stuff.” Workflow, Collaboration Processes “A place to “A place to work with others.” do stuff.”
  • collaborationprojectsmeetingsdocumentstasks
  • 3What is Collaboration? About Michael Intranet—Reality Check What is Collaboration? Encouraging and Facilitating Closing Thoughts
  • Chemistry (elements) 3 chemistry culture contexts
  • 1communication Talking Sharing Ideas Discussing Options Exploring Meaning Interacting Reflecting
  • 2 How we “do stuffagreements together” Rules of engagement Persist over time Up for re-negotiation Many are implicit
  • 3 Doing “stuff” Jointly agreed and action jointly executed Jointly agreed andindividually executed Joint review and accountability
  • 4The change “we” create/produce A “thing” (product or service) outcome A written document Greater understanding A decision
  • communication 1 agreements 2 action 3 outcome 4
  • Culture (values) 3 chemistry culture contexts
  • Sharing not-fully-formed ideas
  • Openness to the ideas of others
  • Shared exploration of decisions
  • Shared risk and reward
  • Traditional, Collaborative,Hierarchical Participatory
  • Traditional, Collaborative,Hierarchical Participatoryperfectly formed pronouncements radically fresh
  • Traditional, Collaborative,Hierarchical Participatoryperfectly formed pronouncements radically fresh sign of failure feedback engagement
  • Traditional, Collaborative,Hierarchical Participatoryperfectly formed pronouncements radically fresh sign of failure feedback engagement closely-held decision making widely-shared
  • Traditional, Collaborative,Hierarchical Participatoryperfectly formed pronouncements radically fresh sign of failure feedback engagement closely-held decision making widely-shared individual risk and reward collective
  • Contexts (scenarios) 3 chemistry culture contexts
  • How we … discover opportunities Bayer MaterialScience (compounds) Publishing Firm (digital editions)
  • How we … work on projects
  • How we … discern expertiseDepartment of Education (teachers)
  • How we … make decisions Clifford Chance Foundation
  • 4Encouraging and Facilitating About Michael Intranet—Reality Check What is Collaboration? Encouraging and Facilitating Closing Thoughts
  • verbs (doing words)Encouraging – help or stimulate, give support Facilitating – make easy or easier
  • “I don’t know how to work with them” “I didn’t know about the opportunity”“It’s not my job” “I can’t see any value or benefit” “I don’t havethe right tools”
  • “I don’t know how to work with them” “I didn’t know about SHAREDPRACTICE the opportunity” OPPORTUNITY“It’s not my job” “I can’t see anyROLEAWARENESS value or benefit” PURPOSE “I don’t havethe right tools” TECHNOLOGY
  • “I can’t see any value or benefit” 5 purpose opportunity shared practice role awareness technology
  • CORE VALUE 1 Improve Process Efficiency Reducing Travel ExpensesWorking Together Regardless of Location Reducing Process Activity Time
  • CORE VALUE 2Increase Process Effectiveness Improving Meeting Effectiveness Improving Activity Coordination Improving Decision Agility
  • CORE VALUE 3 Increase Organisational EffectivenessReducing Duplication of Effort & Deepening LearningBecoming “One Firm” to Leverage Scale and Expertise Enhancing Organisational Memory
  • CORE VALUE 4 Encourage InnovationBringing People Together with Different Backgrounds Getting Input on Projects from Outside Experts
  • CORE VALUE 5 Improve CommunicationImproving Shared Understanding of Project Status Reducing the Cost of Communication Reducing Time-to-Contact
  • CORE VALUE 6Deepen Customer Intimacy Organisational InteractionShared History for First Face-to-Face
  • “I didn’t know about the opportunity” 5 purpose opportunity shared practice role awareness technology
  • Let’s play a game …
  • 10 year old daughter running trains dancing holiday in Africawriting poetry cats photography swimming reading science fiction
  • CEILINGPurposeOpportunitiesRelationships
  • Executive Manager Team Leaders Team Members “My Job”
  • Broader purpose
  • Broader opportunities
  • Broader relationships
  • Making use of the resources I haveavailable to me to optimise performance
  • Optimiseorganisational value Pan-organisational Pan-organisationalExecutive Share the greater purpose Cultivate best opportunities Facilitate connections
  • Executive Optimise department value Departmental opportunities Departmental relationships Manager
  • ExecutiveManager Optimise project value Project opportunities Project relationshipsEmployee
  • How to raise the ceiling?Use people with a broader viewUse technology to broaden view
  • discover highlight communities new what’s of interestopportunities happening and practice
  • encourage organisational effectiveness vision facilitate sharing of ideas is valued culturetechnology communities of practice intranet
  • activity discover highlight streams new what’s withopportunities happening #hashtags
  • encourage organisational effectiveness vision facilitate know what’s happening for others culturetechnology activity streams with #hashtags intranet
  • connect reduce expertise for search directoryinteraction friction
  • encourage encourage innovation vision facilitate connect with internal experts culturetechnology expertise directory intranet
  • presence connect reduce and for search availabilityinteraction friction status
  • encourage improve communication vision facilitate reducing time-to-contact culturetechnology presence and availability status intranet
  • “I don’t know how to work with them.” 5 purpose opportunity shared practice role awareness technology
  • Awareness We can work Respect together effectively Trust
  • Drink coffee. Eat lunch.
  • Start small.
  • Be excellent at what you do.
  • encourage organisational effectiveness vision facilitate cultivate relationships culture
  • encourage organisational effectiveness vision facilitate cultivate relationships culturetechnology news articles that profile people intranet
  • “It’s not my job to collaborate.” 5 purpose opportunity shared practice role awareness technology
  • But … creating value for your organisation is your job
  • What’s the opportunity from collaboration?Where’s the vision for collaboration from senior executives?
  • “I don’t have the right tools.” 5 purpose opportunity shared practice role awareness technology
  • Find out … what tools your organisation has to offer
  • Make a case … for better tools
  • But … do it within the right context
  • 5Closing Thoughts About Michael Intranet—Reality Check What is Collaboration?Encouraging and Facilitating Closing Thoughts
  • CLOSING THOUGHTS 1 The Intranet has a role to play inencouraging and facilitating collaboration
  • CLOSING THOUGHTS 2 Investigate collaborative thinking/strategies in your organisation
  • CLOSING THOUGHTS 3 Make plans to start your collaboration journey
  • Michael SampsonWeb — www.michaelsampson.net Twitter — @collabguy