Encouraging and Facilitating Collaboration at Work

Encouraging and Facilitating Collaboration at Work Michael Sampson

Agenda About Michael Intranet—Reality Check What is Collaboration?Encouraging and Facilitating Closing Thoughts

1 About Michael About Michael Intranet—Reality Check What is Collaboration?Encouraging and Facilitating Closing Thoughts

Where am I coming from?• Collaboration Strategist – Author – Workshop Leader – Analyst• Work with end-user organisations• Strategies for Making Collaboration Work – Culture – Governance – Adoption

Book2: SharePoint Roadmap• SharePoint Roadmap for Collaboration book• How to do “the business stuff” with SharePoint – Governance – Engagement – User Adoption – Quick Start michaelsampson.net/sharepointroadmap.html

Book3: User Adoption Strategies• User adoption is the #1 challenge with collaboration tools and approaches – Theory – Framework – Practical Strategies – Developing an Approach michaelsampson.net/useradoption.html

Book4: Collaboration Roadmap• Collaboration Roadmap – You’ve Got the Technology—Now What?• Doing “the business stuff” – Technology – Governance – Engagement – User Adoption michaelsampson.net/collaborationroadmap.html

2Intranet—Reality Check About Michael Intranet—Reality Check What is Collaboration? Encouraging and Facilitating Closing Thoughts

CorporateCommunications “A place where Policies,we’re told stuff.” Procedures, Content “A place to read stuff.”

CorporateCommunications “A place where Policies,we’re told stuff.” Procedures, Content Workflow, “A place to read Processes stuff.” “A place to do stuff.”

Policies, Corporate Procedures,Communications Content “A place where “A place to readwe’re told stuff.” stuff.” Workflow, Collaboration Processes “A place to “A place to work with others.” do stuff.”

collaborationprojectsmeetingsdocumentstasks

3What is Collaboration? About Michael Intranet—Reality Check What is Collaboration? Encouraging and Facilitating Closing Thoughts

Chemistry (elements) 3 chemistry culture contexts

1communication Talking Sharing Ideas Discussing Options Exploring Meaning Interacting Reflecting

2 How we “do stuffagreements together” Rules of engagement Persist over time Up for re-negotiation Many are implicit

3 Doing “stuff” Jointly agreed and action jointly executed Jointly agreed andindividually executed Joint review and accountability

4The change “we” create/produce A “thing” (product or service) outcome A written document Greater understanding A decision

communication 1 agreements 2 action 3 outcome 4

Culture (values) 3 chemistry culture contexts

Sharing not-fully-formed ideas

Openness to the ideas of others

Shared exploration of decisions

Shared risk and reward

Traditional, Collaborative,Hierarchical Participatory

Traditional, Collaborative,Hierarchical Participatoryperfectly formed pronouncements radically fresh

Traditional, Collaborative,Hierarchical Participatoryperfectly formed pronouncements radically fresh sign of failure feedback engagement

Traditional, Collaborative,Hierarchical Participatoryperfectly formed pronouncements radically fresh sign of failure feedback engagement closely-held decision making widely-shared

Traditional, Collaborative,Hierarchical Participatoryperfectly formed pronouncements radically fresh sign of failure feedback engagement closely-held decision making widely-shared individual risk and reward collective

Contexts (scenarios) 3 chemistry culture contexts

How we … discover opportunities Bayer MaterialScience (compounds) Publishing Firm (digital editions)

How we … work on projects

How we … discern expertiseDepartment of Education (teachers)

How we … make decisions Clifford Chance Foundation

4Encouraging and Facilitating About Michael Intranet—Reality Check What is Collaboration? Encouraging and Facilitating Closing Thoughts

verbs (doing words)Encouraging – help or stimulate, give support Facilitating – make easy or easier

“I don’t know how to work with them” “I didn’t know about the opportunity”“It’s not my job” “I can’t see any value or benefit” “I don’t havethe right tools”

“I don’t know how to work with them” “I didn’t know about SHAREDPRACTICE the opportunity” OPPORTUNITY“It’s not my job” “I can’t see anyROLEAWARENESS value or benefit” PURPOSE “I don’t havethe right tools” TECHNOLOGY

“I can’t see any value or benefit” 5 purpose opportunity shared practice role awareness technology

CORE VALUE 1 Improve Process Efficiency Reducing Travel ExpensesWorking Together Regardless of Location Reducing Process Activity Time

CORE VALUE 2Increase Process Effectiveness Improving Meeting Effectiveness Improving Activity Coordination Improving Decision Agility

CORE VALUE 3 Increase Organisational EffectivenessReducing Duplication of Effort & Deepening LearningBecoming “One Firm” to Leverage Scale and Expertise Enhancing Organisational Memory

CORE VALUE 4 Encourage InnovationBringing People Together with Different Backgrounds Getting Input on Projects from Outside Experts

CORE VALUE 5 Improve CommunicationImproving Shared Understanding of Project Status Reducing the Cost of Communication Reducing Time-to-Contact

CORE VALUE 6Deepen Customer Intimacy Organisational InteractionShared History for First Face-to-Face

“I didn’t know about the opportunity” 5 purpose opportunity shared practice role awareness technology

Let’s play a game …

10 year old daughter running trains dancing holiday in Africawriting poetry cats photography swimming reading science fiction

CEILINGPurposeOpportunitiesRelationships

Executive Manager Team Leaders Team Members “My Job”

Broader purpose

Broader opportunities

Broader relationships

Making use of the resources I haveavailable to me to optimise performance

Optimiseorganisational value Pan-organisational Pan-organisationalExecutive Share the greater purpose Cultivate best opportunities Facilitate connections

Executive Optimise department value Departmental opportunities Departmental relationships Manager

ExecutiveManager Optimise project value Project opportunities Project relationshipsEmployee

How to raise the ceiling?Use people with a broader viewUse technology to broaden view

discover highlight communities new what’s of interestopportunities happening and practice

encourage organisational effectiveness vision facilitate sharing of ideas is valued culturetechnology communities of practice intranet

activity discover highlight streams new what’s withopportunities happening #hashtags

encourage organisational effectiveness vision facilitate know what’s happening for others culturetechnology activity streams with #hashtags intranet

connect reduce expertise for search directoryinteraction friction

encourage encourage innovation vision facilitate connect with internal experts culturetechnology expertise directory intranet

presence connect reduce and for search availabilityinteraction friction status

encourage improve communication vision facilitate reducing time-to-contact culturetechnology presence and availability status intranet

“I don’t know how to work with them.” 5 purpose opportunity shared practice role awareness technology

Awareness We can work Respect together effectively Trust

Drink coffee. Eat lunch.

Start small.

Be excellent at what you do.

encourage organisational effectiveness vision facilitate cultivate relationships culture

encourage organisational effectiveness vision facilitate cultivate relationships culturetechnology news articles that profile people intranet

“It’s not my job to collaborate.” 5 purpose opportunity shared practice role awareness technology

But … creating value for your organisation is your job

What’s the opportunity from collaboration?Where’s the vision for collaboration from senior executives?

“I don’t have the right tools.” 5 purpose opportunity shared practice role awareness technology

Find out … what tools your organisation has to offer

Make a case … for better tools

But … do it within the right context

5Closing Thoughts About Michael Intranet—Reality Check What is Collaboration?Encouraging and Facilitating Closing Thoughts

CLOSING THOUGHTS 1 The Intranet has a role to play inencouraging and facilitating collaboration

CLOSING THOUGHTS 2 Investigate collaborative thinking/strategies in your organisation

CLOSING THOUGHTS 3 Make plans to start your collaboration journey

Michael SampsonWeb — www.michaelsampson.net Twitter — @collabguy

http://currents.michaelsampson.net	950
http://berardolivier-time2change2.blogspot.com	115
http://www.scoop.it	91
http://berardolivier-time2change2.blogspot.fr	68
http://connect3.gemini-systems.com	8
http://feedproxy.google.com	2
http://mysites.beanvine.com	1
http://berardolivier-time2change2.blogspot.co.uk	1
http://zootool.com	1
http://webcache.googleusercontent.com	1

Encouraging and Facilitating Collaboration at Work

by Michael Sampson

Accessibility

Categories

Upload Details

Usage Rights

10 Embeds 1,238

Statistics