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Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
Encouraging and Facilitating Collaboration at Work
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Encouraging and Facilitating Collaboration at Work

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The slides from my keynote presentation at Congres Intranet 2012 in Utrecht, in March 2012. I talked about the reality of the intranet, the nature of collaboration, and how to encourage and facilitate …

The slides from my keynote presentation at Congres Intranet 2012 in Utrecht, in March 2012. I talked about the reality of the intranet, the nature of collaboration, and how to encourage and facilitate collaboration at work by overcoming barriers to collaboration.

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  • Meeting once a week, to meeting every day
  • Publishing House – Going Digital with Print
  • Cisco – equivalent of 10,000 fewer cars on the road due to video and web conferencing
  • Transcript

    1. Encouraging and Facilitating Collaboration at Work Michael Sampson
    2. Agenda About Michael Intranet—Reality Check What is Collaboration?Encouraging and Facilitating Closing Thoughts
    3. 1 About Michael About Michael Intranet—Reality Check What is Collaboration?Encouraging and Facilitating Closing Thoughts
    4. Where am I coming from?• Collaboration Strategist – Author – Workshop Leader – Analyst• Work with end-user organisations• Strategies for Making Collaboration Work – Culture – Governance – Adoption
    5. Book2: SharePoint Roadmap• SharePoint Roadmap for Collaboration book• How to do “the business stuff” with SharePoint – Governance – Engagement – User Adoption – Quick Start michaelsampson.net/sharepointroadmap.html
    6. Book3: User Adoption Strategies• User adoption is the #1 challenge with collaboration tools and approaches – Theory – Framework – Practical Strategies – Developing an Approach michaelsampson.net/useradoption.html
    7. Book4: Collaboration Roadmap• Collaboration Roadmap – You’ve Got the Technology—Now What?• Doing “the business stuff” – Technology – Governance – Engagement – User Adoption michaelsampson.net/collaborationroadmap.html
    8. 2Intranet—Reality Check About Michael Intranet—Reality Check What is Collaboration? Encouraging and Facilitating Closing Thoughts
    9. CorporateCommunications “A place where Policies,we’re told stuff.” Procedures, Content “A place to read stuff.”
    10. CorporateCommunications “A place where Policies,we’re told stuff.” Procedures, Content Workflow, “A place to read Processes stuff.” “A place to do stuff.”
    11. Policies, Corporate Procedures,Communications Content “A place where “A place to readwe’re told stuff.” stuff.” Workflow, Collaboration Processes “A place to “A place to work with others.” do stuff.”
    12. collaborationprojectsmeetingsdocumentstasks
    13. 3What is Collaboration? About Michael Intranet—Reality Check What is Collaboration? Encouraging and Facilitating Closing Thoughts
    14. Chemistry (elements) 3 chemistry culture contexts
    15. 1communication Talking Sharing Ideas Discussing Options Exploring Meaning Interacting Reflecting
    16. 2 How we “do stuffagreements together” Rules of engagement Persist over time Up for re-negotiation Many are implicit
    17. 3 Doing “stuff” Jointly agreed and action jointly executed Jointly agreed andindividually executed Joint review and accountability
    18. 4The change “we” create/produce A “thing” (product or service) outcome A written document Greater understanding A decision
    19. communication 1 agreements 2 action 3 outcome 4
    20. Culture (values) 3 chemistry culture contexts
    21. Sharing not-fully-formed ideas
    22. Openness to the ideas of others
    23. Shared exploration of decisions
    24. Shared risk and reward
    25. Traditional, Collaborative,Hierarchical Participatory
    26. Traditional, Collaborative,Hierarchical Participatoryperfectly formed pronouncements radically fresh
    27. Traditional, Collaborative,Hierarchical Participatoryperfectly formed pronouncements radically fresh sign of failure feedback engagement
    28. Traditional, Collaborative,Hierarchical Participatoryperfectly formed pronouncements radically fresh sign of failure feedback engagement closely-held decision making widely-shared
    29. Traditional, Collaborative,Hierarchical Participatoryperfectly formed pronouncements radically fresh sign of failure feedback engagement closely-held decision making widely-shared individual risk and reward collective
    30. Contexts (scenarios) 3 chemistry culture contexts
    31. How we … discover opportunities Bayer MaterialScience (compounds) Publishing Firm (digital editions)
    32. How we … work on projects
    33. How we … discern expertiseDepartment of Education (teachers)
    34. How we … make decisions Clifford Chance Foundation
    35. 4Encouraging and Facilitating About Michael Intranet—Reality Check What is Collaboration? Encouraging and Facilitating Closing Thoughts
    36. verbs (doing words)Encouraging – help or stimulate, give support Facilitating – make easy or easier
    37. “I don’t know how to work with them” “I didn’t know about the opportunity”“It’s not my job” “I can’t see any value or benefit” “I don’t havethe right tools”
    38. “I don’t know how to work with them” “I didn’t know about SHAREDPRACTICE the opportunity” OPPORTUNITY“It’s not my job” “I can’t see anyROLEAWARENESS value or benefit” PURPOSE “I don’t havethe right tools” TECHNOLOGY
    39. “I can’t see any value or benefit” 5 purpose opportunity shared practice role awareness technology
    40. CORE VALUE 1 Improve Process Efficiency Reducing Travel ExpensesWorking Together Regardless of Location Reducing Process Activity Time
    41. CORE VALUE 2Increase Process Effectiveness Improving Meeting Effectiveness Improving Activity Coordination Improving Decision Agility
    42. CORE VALUE 3 Increase Organisational EffectivenessReducing Duplication of Effort & Deepening LearningBecoming “One Firm” to Leverage Scale and Expertise Enhancing Organisational Memory
    43. CORE VALUE 4 Encourage InnovationBringing People Together with Different Backgrounds Getting Input on Projects from Outside Experts
    44. CORE VALUE 5 Improve CommunicationImproving Shared Understanding of Project Status Reducing the Cost of Communication Reducing Time-to-Contact
    45. CORE VALUE 6Deepen Customer Intimacy Organisational InteractionShared History for First Face-to-Face
    46. “I didn’t know about the opportunity” 5 purpose opportunity shared practice role awareness technology
    47. Let’s play a game …
    48. 10 year old daughter running trains dancing holiday in Africawriting poetry cats photography swimming reading science fiction
    49. CEILINGPurposeOpportunitiesRelationships
    50. Executive Manager Team Leaders Team Members “My Job”
    51. Broader purpose
    52. Broader opportunities
    53. Broader relationships
    54. Making use of the resources I haveavailable to me to optimise performance
    55. Optimiseorganisational value Pan-organisational Pan-organisationalExecutive Share the greater purpose Cultivate best opportunities Facilitate connections
    56. Executive Optimise department value Departmental opportunities Departmental relationships Manager
    57. ExecutiveManager Optimise project value Project opportunities Project relationshipsEmployee
    58. How to raise the ceiling?Use people with a broader viewUse technology to broaden view
    59. discover highlight communities new what’s of interestopportunities happening and practice
    60. encourage organisational effectiveness vision facilitate sharing of ideas is valued culturetechnology communities of practice intranet
    61. activity discover highlight streams new what’s withopportunities happening #hashtags
    62. encourage organisational effectiveness vision facilitate know what’s happening for others culturetechnology activity streams with #hashtags intranet
    63. connect reduce expertise for search directoryinteraction friction
    64. encourage encourage innovation vision facilitate connect with internal experts culturetechnology expertise directory intranet
    65. presence connect reduce and for search availabilityinteraction friction status
    66. encourage improve communication vision facilitate reducing time-to-contact culturetechnology presence and availability status intranet
    67. “I don’t know how to work with them.” 5 purpose opportunity shared practice role awareness technology
    68. Awareness We can work Respect together effectively Trust
    69. Drink coffee. Eat lunch.
    70. Start small.
    71. Be excellent at what you do.
    72. encourage organisational effectiveness vision facilitate cultivate relationships culture
    73. encourage organisational effectiveness vision facilitate cultivate relationships culturetechnology news articles that profile people intranet
    74. “It’s not my job to collaborate.” 5 purpose opportunity shared practice role awareness technology
    75. But … creating value for your organisation is your job
    76. What’s the opportunity from collaboration?Where’s the vision for collaboration from senior executives?
    77. “I don’t have the right tools.” 5 purpose opportunity shared practice role awareness technology
    78. Find out … what tools your organisation has to offer
    79. Make a case … for better tools
    80. But … do it within the right context
    81. 5Closing Thoughts About Michael Intranet—Reality Check What is Collaboration?Encouraging and Facilitating Closing Thoughts
    82. CLOSING THOUGHTS 1 The Intranet has a role to play inencouraging and facilitating collaboration
    83. CLOSING THOUGHTS 2 Investigate collaborative thinking/strategies in your organisation
    84. CLOSING THOUGHTS 3 Make plans to start your collaboration journey
    85. Michael SampsonWeb — www.michaelsampson.net Twitter — @collabguy

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