Refocusing the approach to Social Media Measurement
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Refocusing the approach to Social Media Measurement

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For those that believe Social Media is here to stay, and want to solve the industry's measurement issues before it burns client trust.

For those that believe Social Media is here to stay, and want to solve the industry's measurement issues before it burns client trust.

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Refocusing the approach to Social Media Measurement Presentation Transcript

  • 1. call to action: EARNING TRUST BY RE-FOCUSING THE MEASUREMENT ISSUE (v.1.)
  • 2. when talking about social media, it’s easy to agree that TRUST is at its core.
  • 3. TRUST in order to build relationships
  • 4. TRUST in order to build relationships TRUST in order to manage reputation
  • 5. TRUST in order to build relationships TRUST in order to manage reputation TRUST in order to become influencers
  • 6. TRUST in order to build relationships TRUST in order to manage reputation TRUST in order to become influencers ...and ultimately,
  • 7. TRUST in order to build relationships TRUST in order to manage reputation TRUST in order to become influencers ...and ultimately, TRUST in order to drive performance
  • 8. one thing we cannot agree on is, the
  • 9. social media measurement
  • 10. yes,
  • 11. measurement yes, as an approach to evaluate performance.
  • 12. this is a problem.
  • 13. BIG this is a problem. a problem.
  • 14. CLIENTS particularly from the POV of
  • 15. measurement free-for-all who consider that a
  • 16. no TRANSPARENCY leads to
  • 17. which ultimately leads to NO TRUST!
  • 18. which ultimately leads to NO TRUST!
  • 19. measurement ? why can’t we agree on
  • 20. simply because:
  • 21. simply because: “ measures will vary greatly on on a client-by-client basis and the network in which we are communicating/participating* ” * http://measurementcamp.wikidot.com/start
  • 22. what now ??? so then,
  • 23. TRUST what can the industry do to earn the of ALL its stakeholders?
  • 24. CLIENTS. - and in particular, the trust of
  • 25. maybe the answer is not that complicated
  • 26. maybe the answer is not that complicated maybe it’s not about reinventing the wheel
  • 27. maybe the answer is not that complicated maybe it’s not about reinventing the wheel maybe it’s seeing it from a different angle
  • 28. maybe the answer is not that complicated maybe it’s not about reinventing the wheel maybe it’s seeing it from a different angle maybe one that doesn’t focus on measurement
  • 29. maybe the answer is not that complicated maybe it’s not about reinventing the wheel maybe it’s seeing it from a different angle maybe one that doesn’t focus on measurement maybe one that rather focuses on REPORTING
  • 30. ermmm..., ???
  • 31. ermmm..., ??? reporting ???
  • 32. ermmm..., ??? reporting ??? like what type of reporting ???
  • 33. the old-school ACCOUNTING-type of reporting !!!
  • 34. wha ??? ACCOUNTING-type reporting ??? how so ???
  • 35. accounting-type-reporting as defined below:
  • 36. accounting-type-reporting as defined below: “ the art of standardizing the recording, classifying, and summarizing of outcomes in a significant and transparent manner that allows for interpretation on the part of decision makers ” * definition adapted from wikipedia entry for ‘accounting’
  • 37. FACT:
  • 38. measure / classify not all banks their provisions for bad debt in the same manner.
  • 39. measure / classify not all banks their provisions for bad debt in the same manner. inflated profits . this may translate into
  • 40. FACT:
  • 41. measure / classify not all companies their assets & liabilities in the same manner.
  • 42. measure / classify not all companies their assets & liabilities in the same manner. skewed financials . this may translate into
  • 43. yet,
  • 44. all banks & companies report their outcomes yet, and explain their measurement methodology under one common set of guidelines, allowing for:
  • 45. all banks & companies report their outcomes yet, and explain their measurement methodology under one common set of guidelines, allowing for: transparency,
  • 46. all banks & companies report their outcomes yet, and explain their measurement methodology under one common set of guidelines, allowing for: transparency, interpretation,
  • 47. all banks & companies report their outcomes yet, and explain their measurement methodology under one common set of guidelines, allowing for: transparency, interpretation, and a sustained degree of :
  • 48. TRUST!
  • 49. why then don’t we try this approach in an SOCIAL MEDIA ??? adapted form on
  • 50. hmmm..., ok, but :
  • 51. hmmm..., ok, but : - how will it work ???
  • 52. hmmm..., ok, but : - how will it work ??? - what will it look like ??? and,
  • 53. hmmm..., ok, but : - how will it work ??? - what will it look like ??? and, - what will someone be able to tell from it ???
  • 54. well..., how about the following approach to :
  • 55. well..., how about the following approach to : - how will it work ???
  • 56. I peer social one idea (based on 2 peer collaboration )
  • 57. I peer social one idea (based on 2 peer collaboration ) is to start off by setting up or building on an existing MeasurementCamp wiki* . wiki such as the * http://measurementcamp.wikidot.com/start
  • 58. this wiki then serves as the central point where social media practitioners contribute their £.02 on the nuts & bolts of the industry’s reporting guidelines.
  • 59. consider the following examples of areas where input from those in the industry will be needed:
  • 60. 1.) identification of reporting metrics -
  • 61. 1.) identification of reporting metrics - i.e. which are the metrics that must absolutely be included when reporting the results for any given social media tactic or strategy.
  • 62. 2.) definition of reporting guidelines -
  • 63. 2.) definition of reporting guidelines - i.e. how should the framework for reporting be created, plus what metrics merit an explanation as to the methods used in obtaining the final figure.
  • 64. 3.) qualification of measurement methodologies -
  • 65. 3.) qualification of measurement methodologies - i.e. which measurement methods are most frequently used in the industry, and which are other accepted methodologies.
  • 66. 4.) sharing of campaign results -
  • 67. 4.) sharing of campaign results - i.e. posting final campaign results onto wiki so that industry averages can be generated, thereby becoming benchmarks for performance.
  • 68. sounds like industry-wide participation will be key to the success of this wiki based approach ,
  • 69. sounds like industry-wide participation will be key to the success of this wiki based approach , correct ???
  • 70. CORRECT!!!
  • 71. industry-wide collaboration will eventually paint a achieving clearer picture about what the industry as a community considers to be reporting essentials.
  • 72. contribute their the more those in the industry £.02 , £.02
  • 73. contribute their the more those in the industry £.02 , the more fine-tuned the reporting £.02 guidelines will become.
  • 74. what’s more,
  • 75. the wiki will serve as an educational resource for clients interested in learning about what the industry as a whole considers to be -
  • 76. the wiki will serve as an educational resource for clients interested in learning about what the industry as a whole considers to be - best practices,
  • 77. the wiki will serve as an educational resource for clients interested in learning about what the industry as a whole considers to be - best practices, performance benchmarks, benchmarks
  • 78. the wiki will serve as an educational resource for clients interested in learning about what the industry as a whole considers to be - best practices, performance benchmarks, and, accepted measurement methods
  • 79. right.
  • 80. right. so now onto :
  • 81. right. so now onto : - what will it look like ??? and,
  • 82. right. so now onto : - what will it look like ??? and, - what will someone be able to tell from it ???
  • 83. for illustration purposes, the following are two examples of reporting tables for two broad categories of metrics -
  • 84. for illustration purposes, the following are two examples of reporting tables for two broad categories of metrics - income,
  • 85. for illustration purposes, the following are two examples of reporting tables for two broad categories of metrics - income, and brand awareness
  • 86. income
  • 87. re he ok lo income
  • 88. brand awareness
  • 89. e. er h nd a brand awareness
  • 90. framework that delivers the tables share a information in a language that clients understands.
  • 91. or in other words,
  • 92. organize or in other words, the tables information in a manner that allows for a performance evaluation to be carried out by:
  • 93. ANYONE!
  • 94. social media . even if they are entirely foreign to
  • 95. how : here’s
  • 96. compliance statement compliance statement
  • 97. compliance statement assures that the results presented abide by the guidelines outlined by the social media community on the industry wiki.
  • 98. metrics column metrics column
  • 99. metrics column identifies all the areas where the campaign execution has had an impact in the form of results.
  • 100. data columns data columns
  • 101. data columns self explanatory section that enables the viewer to track the progress made on the campaign in chronological order.
  • 102. percentage change percentage change
  • 103. percentage change provides a wealth of insight by bringing to light fluctuations in results, thereby revealing valuable trends.
  • 104. industry comparison as per wiki industry comparison as per wiki
  • 105. industry comparison as per wiki establishes a benchmark for comparison between the reported results and the low, average, and high values of the industry.
  • 106. in addition,
  • 107. in addition, the tables make it possible to easily correlate performance data
  • 108. in addition, the tables make it possible to easily correlate performance data - for example:
  • 109. income total direct sales as a percentage of total sales
  • 110. so,
  • 111. in conclusion so, :
  • 112. sum of these and other insights brought to the light by organizing the information in a manner decision making , that enables proper
  • 113. plus , so,
  • 114. the creation of a wiki that captures the industry’s consensus regarding
  • 115. the creation of a wiki that captures the industry’s consensus regarding the most accepted methods of measurement,
  • 116. the creation of a wiki that captures the industry’s consensus regarding the most accepted methods of measurement, reporting guidelines,
  • 117. the creation of a wiki that captures the industry’s consensus regarding the most accepted methods of measurement, reporting guidelines, and industry benchmarks,
  • 118. combine to create a degree of
  • 119. interpretation combine to create a degree of
  • 120. interpretation combine to create a degree of transparency and
  • 121. interpretation combine to create a degree of transparency and that clients need in order earn their
  • 122. TRUST!
  • 123. created by: twitter :: @msamayoa www.mauriciosamayoa.com