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First user group meeting

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  • Customers Really Matter provides forward thinking organizations with the systems, services and marketing expertise they need to retain and personally communicate with their customers. Our system and day to day support enables our customers to build stronger relationships with their customers which in turn leads to greater customer loyalty and increased revenue. Our Mission To provide the UK's 3 million small to medium sized companies with the ability to professionally store their customer information in an easy to use system that requires little IT knowledge to set up or work with. Our goal is to enable businesses to communicate to their stored list of customers through email, letters, Fax and SMS message which in turn will help them improve their efficiency or grow their business with these customers. Our History Our company was set up in September 2005 to meet the growing demand for Customer Relationship Management (CRM) Systems that are easy to use and access at an affordable price point. Our first set of company accounts is published within Companies House. The first year shows us with a large turnover for a first year of operation and a profit which is unique for many companies in their first year. What makes us Unique? CRM is based upon three core principles which we call “The 3 C’s”. They are: - Customisation We know that each customer is unique, so the packages we offer can be fully customised to suit the individual requirements of your business, giving you a bespoke system which can adhere to your personal needs and benefit you in a more direct way. Communication Communication is vital and there is no point in storing data without ever using. This is why, in addition to the communications that we can help you to create and send to your customers, we specialise in keeping in contact with your company and with the ongoing communications. We will work to turn our partnership into a developed and profitable relationship. Customer Care We pride ourselves on customer care to both you and your customers. Should you ever require technical or marketing assistance or advice, our friendly professionals are always on hand to dispense the information you need. Ownership of the Company Customers Really Matter is a privately owned company which was set up with funding from its Managing Director James White in September 2005. The company also has received investment from 2 additional directors in 2007 and the ownership of the company is spread out across the members of the CRM board and members of staff.
  • Customers Really Matter provides forward thinking organizations with the systems, services and marketing expertise they need to retain and personally communicate with their customers. Our system and day to day support enables our customers to build stronger relationships with their customers which in turn leads to greater customer loyalty and increased revenue. Our Mission To provide the UK's 3 million small to medium sized companies with the ability to professionally store their customer information in an easy to use system that requires little IT knowledge to set up or work with. Our goal is to enable businesses to communicate to their stored list of customers through email, letters, Fax and SMS message which in turn will help them improve their efficiency or grow their business with these customers. Our History Our company was set up in September 2005 to meet the growing demand for Customer Relationship Management (CRM) Systems that are easy to use and access at an affordable price point. Our first set of company accounts is published within Companies House. The first year shows us with a large turnover for a first year of operation and a profit which is unique for many companies in their first year. What makes us Unique? CRM is based upon three core principles which we call “The 3 C’s”. They are: - Customisation We know that each customer is unique, so the packages we offer can be fully customised to suit the individual requirements of your business, giving you a bespoke system which can adhere to your personal needs and benefit you in a more direct way. Communication Communication is vital and there is no point in storing data without ever using. This is why, in addition to the communications that we can help you to create and send to your customers, we specialise in keeping in contact with your company and with the ongoing communications. We will work to turn our partnership into a developed and profitable relationship. Customer Care We pride ourselves on customer care to both you and your customers. Should you ever require technical or marketing assistance or advice, our friendly professionals are always on hand to dispense the information you need. Ownership of the Company Customers Really Matter is a privately owned company which was set up with funding from its Managing Director James White in September 2005. The company also has received investment from 2 additional directors in 2007 and the ownership of the company is spread out across the members of the CRM board and members of staff.
  • Customers Really Matter provides forward thinking organizations with the systems, services and marketing expertise they need to retain and personally communicate with their customers. Our system and day to day support enables our customers to build stronger relationships with their customers which in turn leads to greater customer loyalty and increased revenue. Our Mission To provide the UK's 3 million small to medium sized companies with the ability to professionally store their customer information in an easy to use system that requires little IT knowledge to set up or work with. Our goal is to enable businesses to communicate to their stored list of customers through email, letters, Fax and SMS message which in turn will help them improve their efficiency or grow their business with these customers. Our History Our company was set up in September 2005 to meet the growing demand for Customer Relationship Management (CRM) Systems that are easy to use and access at an affordable price point. Our first set of company accounts is published within Companies House. The first year shows us with a large turnover for a first year of operation and a profit which is unique for many companies in their first year. What makes us Unique? CRM is based upon three core principles which we call “The 3 C’s”. They are: - Customisation We know that each customer is unique, so the packages we offer can be fully customised to suit the individual requirements of your business, giving you a bespoke system which can adhere to your personal needs and benefit you in a more direct way. Communication Communication is vital and there is no point in storing data without ever using. This is why, in addition to the communications that we can help you to create and send to your customers, we specialise in keeping in contact with your company and with the ongoing communications. We will work to turn our partnership into a developed and profitable relationship. Customer Care We pride ourselves on customer care to both you and your customers. Should you ever require technical or marketing assistance or advice, our friendly professionals are always on hand to dispense the information you need. Ownership of the Company Customers Really Matter is a privately owned company which was set up with funding from its Managing Director James White in September 2005. The company also has received investment from 2 additional directors in 2007 and the ownership of the company is spread out across the members of the CRM board and members of staff.
  • Customers Really Matter provides forward thinking organizations with the systems, services and marketing expertise they need to retain and personally communicate with their customers. Our system and day to day support enables our customers to build stronger relationships with their customers which in turn leads to greater customer loyalty and increased revenue. Our Mission To provide the UK's 3 million small to medium sized companies with the ability to professionally store their customer information in an easy to use system that requires little IT knowledge to set up or work with. Our goal is to enable businesses to communicate to their stored list of customers through email, letters, Fax and SMS message which in turn will help them improve their efficiency or grow their business with these customers. Our History Our company was set up in September 2005 to meet the growing demand for Customer Relationship Management (CRM) Systems that are easy to use and access at an affordable price point. Our first set of company accounts is published within Companies House. The first year shows us with a large turnover for a first year of operation and a profit which is unique for many companies in their first year. What makes us Unique? CRM is based upon three core principles which we call “The 3 C’s”. They are: - Customisation We know that each customer is unique, so the packages we offer can be fully customised to suit the individual requirements of your business, giving you a bespoke system which can adhere to your personal needs and benefit you in a more direct way. Communication Communication is vital and there is no point in storing data without ever using. This is why, in addition to the communications that we can help you to create and send to your customers, we specialise in keeping in contact with your company and with the ongoing communications. We will work to turn our partnership into a developed and profitable relationship. Customer Care We pride ourselves on customer care to both you and your customers. Should you ever require technical or marketing assistance or advice, our friendly professionals are always on hand to dispense the information you need. Ownership of the Company Customers Really Matter is a privately owned company which was set up with funding from its Managing Director James White in September 2005. The company also has received investment from 2 additional directors in 2007 and the ownership of the company is spread out across the members of the CRM board and members of staff.
  • Customers Really Matter provides forward thinking organizations with the systems, services and marketing expertise they need to retain and personally communicate with their customers. Our system and day to day support enables our customers to build stronger relationships with their customers which in turn leads to greater customer loyalty and increased revenue. Our Mission To provide the UK's 3 million small to medium sized companies with the ability to professionally store their customer information in an easy to use system that requires little IT knowledge to set up or work with. Our goal is to enable businesses to communicate to their stored list of customers through email, letters, Fax and SMS message which in turn will help them improve their efficiency or grow their business with these customers. Our History Our company was set up in September 2005 to meet the growing demand for Customer Relationship Management (CRM) Systems that are easy to use and access at an affordable price point. Our first set of company accounts is published within Companies House. The first year shows us with a large turnover for a first year of operation and a profit which is unique for many companies in their first year. What makes us Unique? CRM is based upon three core principles which we call “The 3 C’s”. They are: - Customisation We know that each customer is unique, so the packages we offer can be fully customised to suit the individual requirements of your business, giving you a bespoke system which can adhere to your personal needs and benefit you in a more direct way. Communication Communication is vital and there is no point in storing data without ever using. This is why, in addition to the communications that we can help you to create and send to your customers, we specialise in keeping in contact with your company and with the ongoing communications. We will work to turn our partnership into a developed and profitable relationship. Customer Care We pride ourselves on customer care to both you and your customers. Should you ever require technical or marketing assistance or advice, our friendly professionals are always on hand to dispense the information you need. Ownership of the Company Customers Really Matter is a privately owned company which was set up with funding from its Managing Director James White in September 2005. The company also has received investment from 2 additional directors in 2007 and the ownership of the company is spread out across the members of the CRM board and members of staff.
  • Customers Really Matter provides forward thinking organizations with the systems, services and marketing expertise they need to retain and personally communicate with their customers. Our system and day to day support enables our customers to build stronger relationships with their customers which in turn leads to greater customer loyalty and increased revenue. Our Mission To provide the UK's 3 million small to medium sized companies with the ability to professionally store their customer information in an easy to use system that requires little IT knowledge to set up or work with. Our goal is to enable businesses to communicate to their stored list of customers through email, letters, Fax and SMS message which in turn will help them improve their efficiency or grow their business with these customers. Our History Our company was set up in September 2005 to meet the growing demand for Customer Relationship Management (CRM) Systems that are easy to use and access at an affordable price point. Our first set of company accounts is published within Companies House. The first year shows us with a large turnover for a first year of operation and a profit which is unique for many companies in their first year. What makes us Unique? CRM is based upon three core principles which we call “The 3 C’s”. They are: - Customisation We know that each customer is unique, so the packages we offer can be fully customised to suit the individual requirements of your business, giving you a bespoke system which can adhere to your personal needs and benefit you in a more direct way. Communication Communication is vital and there is no point in storing data without ever using. This is why, in addition to the communications that we can help you to create and send to your customers, we specialise in keeping in contact with your company and with the ongoing communications. We will work to turn our partnership into a developed and profitable relationship. Customer Care We pride ourselves on customer care to both you and your customers. Should you ever require technical or marketing assistance or advice, our friendly professionals are always on hand to dispense the information you need. Ownership of the Company Customers Really Matter is a privately owned company which was set up with funding from its Managing Director James White in September 2005. The company also has received investment from 2 additional directors in 2007 and the ownership of the company is spread out across the members of the CRM board and members of staff.
  • Customers Really Matter provides forward thinking organizations with the systems, services and marketing expertise they need to retain and personally communicate with their customers. Our system and day to day support enables our customers to build stronger relationships with their customers which in turn leads to greater customer loyalty and increased revenue. Our Mission To provide the UK's 3 million small to medium sized companies with the ability to professionally store their customer information in an easy to use system that requires little IT knowledge to set up or work with. Our goal is to enable businesses to communicate to their stored list of customers through email, letters, Fax and SMS message which in turn will help them improve their efficiency or grow their business with these customers. Our History Our company was set up in September 2005 to meet the growing demand for Customer Relationship Management (CRM) Systems that are easy to use and access at an affordable price point. Our first set of company accounts is published within Companies House. The first year shows us with a large turnover for a first year of operation and a profit which is unique for many companies in their first year. What makes us Unique? CRM is based upon three core principles which we call “The 3 C’s”. They are: - Customisation We know that each customer is unique, so the packages we offer can be fully customised to suit the individual requirements of your business, giving you a bespoke system which can adhere to your personal needs and benefit you in a more direct way. Communication Communication is vital and there is no point in storing data without ever using. This is why, in addition to the communications that we can help you to create and send to your customers, we specialise in keeping in contact with your company and with the ongoing communications. We will work to turn our partnership into a developed and profitable relationship. Customer Care We pride ourselves on customer care to both you and your customers. Should you ever require technical or marketing assistance or advice, our friendly professionals are always on hand to dispense the information you need. Ownership of the Company Customers Really Matter is a privately owned company which was set up with funding from its Managing Director James White in September 2005. The company also has received investment from 2 additional directors in 2007 and the ownership of the company is spread out across the members of the CRM board and members of staff.
  • Customers Really Matter provides forward thinking organizations with the systems, services and marketing expertise they need to retain and personally communicate with their customers. Our system and day to day support enables our customers to build stronger relationships with their customers which in turn leads to greater customer loyalty and increased revenue. Our Mission To provide the UK's 3 million small to medium sized companies with the ability to professionally store their customer information in an easy to use system that requires little IT knowledge to set up or work with. Our goal is to enable businesses to communicate to their stored list of customers through email, letters, Fax and SMS message which in turn will help them improve their efficiency or grow their business with these customers. Our History Our company was set up in September 2005 to meet the growing demand for Customer Relationship Management (CRM) Systems that are easy to use and access at an affordable price point. Our first set of company accounts is published within Companies House. The first year shows us with a large turnover for a first year of operation and a profit which is unique for many companies in their first year. What makes us Unique? CRM is based upon three core principles which we call “The 3 C’s”. They are: - Customisation We know that each customer is unique, so the packages we offer can be fully customised to suit the individual requirements of your business, giving you a bespoke system which can adhere to your personal needs and benefit you in a more direct way. Communication Communication is vital and there is no point in storing data without ever using. This is why, in addition to the communications that we can help you to create and send to your customers, we specialise in keeping in contact with your company and with the ongoing communications. We will work to turn our partnership into a developed and profitable relationship. Customer Care We pride ourselves on customer care to both you and your customers. Should you ever require technical or marketing assistance or advice, our friendly professionals are always on hand to dispense the information you need. Ownership of the Company Customers Really Matter is a privately owned company which was set up with funding from its Managing Director James White in September 2005. The company also has received investment from 2 additional directors in 2007 and the ownership of the company is spread out across the members of the CRM board and members of staff.
  • Customers Really Matter provides forward thinking organizations with the systems, services and marketing expertise they need to retain and personally communicate with their customers. Our system and day to day support enables our customers to build stronger relationships with their customers which in turn leads to greater customer loyalty and increased revenue. Our Mission To provide the UK's 3 million small to medium sized companies with the ability to professionally store their customer information in an easy to use system that requires little IT knowledge to set up or work with. Our goal is to enable businesses to communicate to their stored list of customers through email, letters, Fax and SMS message which in turn will help them improve their efficiency or grow their business with these customers. Our History Our company was set up in September 2005 to meet the growing demand for Customer Relationship Management (CRM) Systems that are easy to use and access at an affordable price point. Our first set of company accounts is published within Companies House. The first year shows us with a large turnover for a first year of operation and a profit which is unique for many companies in their first year. What makes us Unique? CRM is based upon three core principles which we call “The 3 C’s”. They are: - Customisation We know that each customer is unique, so the packages we offer can be fully customised to suit the individual requirements of your business, giving you a bespoke system which can adhere to your personal needs and benefit you in a more direct way. Communication Communication is vital and there is no point in storing data without ever using. This is why, in addition to the communications that we can help you to create and send to your customers, we specialise in keeping in contact with your company and with the ongoing communications. We will work to turn our partnership into a developed and profitable relationship. Customer Care We pride ourselves on customer care to both you and your customers. Should you ever require technical or marketing assistance or advice, our friendly professionals are always on hand to dispense the information you need. Ownership of the Company Customers Really Matter is a privately owned company which was set up with funding from its Managing Director James White in September 2005. The company also has received investment from 2 additional directors in 2007 and the ownership of the company is spread out across the members of the CRM board and members of staff.
  • Customers Really Matter provides forward thinking organizations with the systems, services and marketing expertise they need to retain and personally communicate with their customers. Our system and day to day support enables our customers to build stronger relationships with their customers which in turn leads to greater customer loyalty and increased revenue. Our Mission To provide the UK's 3 million small to medium sized companies with the ability to professionally store their customer information in an easy to use system that requires little IT knowledge to set up or work with. Our goal is to enable businesses to communicate to their stored list of customers through email, letters, Fax and SMS message which in turn will help them improve their efficiency or grow their business with these customers. Our History Our company was set up in September 2005 to meet the growing demand for Customer Relationship Management (CRM) Systems that are easy to use and access at an affordable price point. Our first set of company accounts is published within Companies House. The first year shows us with a large turnover for a first year of operation and a profit which is unique for many companies in their first year. What makes us Unique? CRM is based upon three core principles which we call “The 3 C’s”. They are: - Customisation We know that each customer is unique, so the packages we offer can be fully customised to suit the individual requirements of your business, giving you a bespoke system which can adhere to your personal needs and benefit you in a more direct way. Communication Communication is vital and there is no point in storing data without ever using. This is why, in addition to the communications that we can help you to create and send to your customers, we specialise in keeping in contact with your company and with the ongoing communications. We will work to turn our partnership into a developed and profitable relationship. Customer Care We pride ourselves on customer care to both you and your customers. Should you ever require technical or marketing assistance or advice, our friendly professionals are always on hand to dispense the information you need. Ownership of the Company Customers Really Matter is a privately owned company which was set up with funding from its Managing Director James White in September 2005. The company also has received investment from 2 additional directors in 2007 and the ownership of the company is spread out across the members of the CRM board and members of staff.
  • Customers Really Matter provides forward thinking organizations with the systems, services and marketing expertise they need to retain and personally communicate with their customers. Our system and day to day support enables our customers to build stronger relationships with their customers which in turn leads to greater customer loyalty and increased revenue. Our Mission To provide the UK's 3 million small to medium sized companies with the ability to professionally store their customer information in an easy to use system that requires little IT knowledge to set up or work with. Our goal is to enable businesses to communicate to their stored list of customers through email, letters, Fax and SMS message which in turn will help them improve their efficiency or grow their business with these customers. Our History Our company was set up in September 2005 to meet the growing demand for Customer Relationship Management (CRM) Systems that are easy to use and access at an affordable price point. Our first set of company accounts is published within Companies House. The first year shows us with a large turnover for a first year of operation and a profit which is unique for many companies in their first year. What makes us Unique? CRM is based upon three core principles which we call “The 3 C’s”. They are: - Customisation We know that each customer is unique, so the packages we offer can be fully customised to suit the individual requirements of your business, giving you a bespoke system which can adhere to your personal needs and benefit you in a more direct way. Communication Communication is vital and there is no point in storing data without ever using. This is why, in addition to the communications that we can help you to create and send to your customers, we specialise in keeping in contact with your company and with the ongoing communications. We will work to turn our partnership into a developed and profitable relationship. Customer Care We pride ourselves on customer care to both you and your customers. Should you ever require technical or marketing assistance or advice, our friendly professionals are always on hand to dispense the information you need. Ownership of the Company Customers Really Matter is a privately owned company which was set up with funding from its Managing Director James White in September 2005. The company also has received investment from 2 additional directors in 2007 and the ownership of the company is spread out across the members of the CRM board and members of staff.
  • Transcript

    • 1. InTouch with Communities Launch of the User Group James White Thursday 12 th January 2012
    • 2. Outline for today
      • Introductions & purpose of the meeting
      • Creation of a Terms of Reference & election of a Chair
      • Feedback from our survey
      • Review of ITwC system & outstanding issues
      • Tea/Comfort Break
      • Open discussion on new functionality
      • Actions & Date/location of next meeting
    • 3. Purpose of the meeting
      • Our customer base for ITwC is growing
      • We want to establish a group who can work with us to develop the platform
      • Share ideas, suggestions & ways of working
      • Establish priority & functional lists
      • Hold us to account but not ‘beat us over the head’!
        • We know we have areas to improve on
      • Meet new people in similar roles
    • 4. Terms of Reference
      • Define the aims and objectives
      • Define number of people
      • Organisational form
      • Items for agenda/Activities
      • Membership
      • Frequency of meetings
    • 5. Survey Feedback
    • 6. Survey Feedback
    • 7. Survey Feedback
    • 8. Survey Feedback
    • 9.
      • Functionality
        • What aspects work well?
        • What aspects need attention?
        • What new features would be useful for you to create?
        • What features don’t you need?
      • Company
        • What do you want us to improve on?
        • What do we do well that we should continue doing?
      Current System/Company Review
    • 10.
      • Delete Documents isn’t working
      • Have events with a start time but no end time
      • No need for time and date on the news item or the name of the person who has updated it
      • Issues with the HTML editor
      • Size of files and images
      • 3 rd Level Navigation
      Some suggested enhancements
    • 11.
      • We don’t have unlimited resource but see ITwC as a key part of our platform
      • Social media – Manage this through ITwC
      • New events module and screen (easy to view)
      • Link to Gmail
      • Make images appear on the editor screens
      • More wizards and help links within key areas
      • Manage your email from ITwC (using Gmail or an email hosted by us)
      Our ideas – to discuss
    • 12.
      • We will get meeting minutes typed up
      • We will create an action list
      • Circulate this (from intouch) to all attending
        • Should we circulate to all ITwC users?
      • Date of the next meeting
      • Location of next meeting
      Actions & Next Steps
    • 13. Finally.... Thank you for coming along today We appreciate you giving up your time [email_address] http://twitter.com/jijwhite 0845 310 9973 07979 786650