Transition Management Topic5 How Can A Manager Introduce Knowledge Management

How can a manager introduce Knowledge Management? Topic 5 – ORG33 AKAD Stuttgart 9/2009 Nico Schuster

Overview • Knowledge Management? • Implementation based on Project Management – Concept by Fraunhofer – Concept by Bullinger/Wörner/Prieto • Introductionary path • Ideal-type based model • Obstacles • Conclusion 2

Knowledge Management? • Knowledge Management (KM) comprises a range of practices used in an organization to identify, create, represent, distribute and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizational processes or practice. • KM System refers to a (generally IT based) system for managing knowledge in organizations for supporting creation, capture, storage and dissemination of information. 3 3

Implementation based on Project Management • Fraunhofer • Assumption: KM projects are unique and have individual elements àImplementation as to follow principles of project management 4 4

Implementation based on Project Management • Fraunhofer • Phases: •Analysis phase focus on organizational processes, information flow performance indicators à What is needed, how should our KM look like •Planning phase how should the concept look like? What instruments of KM should be utilized? à Find the right people, technology and organizational surrounding drafts of “how” and “what” are refined in several stages •Implementation phase decisions on systems and solutions; pilot-like project kicked off using “domino principle” 5 5

Implementation based on Project Management • Bullinger/Wörner/Prieto • Assumption: KM projects are unique and have individual elements AND focus on involvement of stakeholders àImplementation has to follow principles of project management àDrivers are Power Promoters and Technical Promoters 6 6

Introductionary path • Path I Technology oriented First IT preconditions are developed afterwards they are adjusted to feed the needs of KM e.g. Best Practices sharing, DBs etc. • Path II Driven by one Knowledge Manager who encourages others to participate • Path III Driven by pressure to benchmark / competition IT solutions are adjusted for KM • Path IV Management decision „Top Down“ approach Incentive systems established 7 7

Introductionary path 8 8

Ideal-type based model • Very similiar to „standard“ software projects • Strong focus on organizational development • Participation of KM users has high priority • Not IT focus but focus on „who knows what“ and „where to find what“ 9 9

Ideal-type based model 10 1 0

Obstacles • Main reasons for problems are • High costs • No measurable success • Too much information (overload) • Loss of acceptance from user side 11 11

Conclusion • No „one fits all“ solution • Project characteristic; but focus has to be on users NOT Information technology • Change Management „The learning and knowledge that we have, is, at the most, but little compared with that of which we are ignorant.“ Plato 12 12

Thank you very much for your attention! Nico Schuster 13 13

Transition Management Topic5 How Can A Manager Introduce Knowledge Management

by Nico Schuster on Sep 13, 2009

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Transition Management Topic5 How Can A Manager Introduce Knowledge Management — Presentation Transcript