Ch02 organizational behavior

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Ch02 organizational behavior

  1. 1. ORGANIZATIONAL BEHAVIOR S T E P H E N P. R O B B I N S W W W . P R E N H A L L . C O M / R O B B I N S T E N T H E D I T I O N © 2003 Prentice Hall Inc. All rights reserved. PowerPoint Presentation by Charlie Cook
  2. 2. AFTER STUDYING THIS CHAPTER, YOU SHOULD BE ABLE TO: <ul><li>Define the key biographical characteristics. </li></ul><ul><li>Identify two types of ability. </li></ul><ul><li>Shape the behavior of others. </li></ul><ul><li>Distinguish between the four schedules of reinforcement. </li></ul><ul><li>Clarify the role of punishment in learning. </li></ul><ul><li>Practice self-management </li></ul><ul><li>Exhibit effective discipline skills. </li></ul>© 2003 Prentice Hall Inc. All rights reserved. 2 – L E A R N I N G O B J E C T I V E S
  3. 3. Biographical Characteristics © 2003 Prentice Hall Inc. All rights reserved. 2 –
  4. 4. Ability © 2003 Prentice Hall Inc. All rights reserved. 2 –
  5. 5. Dimensions of Intellectual Ability © 2003 Prentice Hall Inc. All rights reserved. 2 – <ul><li>Number aptitude </li></ul><ul><li>Verbal comprehension </li></ul><ul><li>Perceptual speed </li></ul><ul><li>Inductive reasoning </li></ul><ul><li>Deductive reasoning </li></ul><ul><li>Spatial visualization </li></ul><ul><li>Memory </li></ul>E X H I B I T 2-1
  6. 6. Physical Ability © 2003 Prentice Hall Inc. All rights reserved. 2 –
  7. 7. Nine Physical Abilities © 2003 Prentice Hall Inc. All rights reserved. 2 – <ul><li>Other Factors </li></ul><ul><li>Body coordination </li></ul><ul><li>Balance </li></ul><ul><li>Stamina </li></ul><ul><li>Strength Factors </li></ul><ul><li>Dynamic strength </li></ul><ul><li>Trunk strength </li></ul><ul><li>Static strength </li></ul><ul><li>Explosive strength </li></ul><ul><li>Flexibility Factors </li></ul><ul><li>Extent flexibility </li></ul><ul><li>Dynamic flexibility </li></ul>E X H I B I T 2-2
  8. 8. The Ability- Job Fit © 2003 Prentice Hall Inc. All rights reserved. 2 – Ability-Job Fit Employee’s Abilities Job’s Ability Requirements
  9. 9. Learning © 2003 Prentice Hall Inc. All rights reserved. 2 – <ul><li>Learning </li></ul><ul><li>Involves change </li></ul><ul><li>Is relatively permanent </li></ul><ul><li>Is acquired through experience </li></ul>
  10. 10. Theories of Learning © 2003 Prentice Hall Inc. All rights reserved. 2 – <ul><li>Key Concepts </li></ul><ul><li>Unconditioned stimulus </li></ul><ul><li>Unconditioned response </li></ul><ul><li>Conditioned response </li></ul>
  11. 11. Theories of Learning (cont’d) © 2003 Prentice Hall Inc. All rights reserved. 2 – <ul><li>Key Concepts </li></ul><ul><li>Reflexive (unlearned) behavior </li></ul><ul><li>Conditioned (learned) behavior </li></ul><ul><li>Reinforcement </li></ul>
  12. 12. Theories of Learning (cont’d) © 2003 Prentice Hall Inc. All rights reserved. 2 – <ul><li>Key Concepts </li></ul><ul><li>Attention processes </li></ul><ul><li>Retention processes </li></ul><ul><li>Motor reproduction processes </li></ul><ul><li>Reinforcement processes </li></ul>
  13. 13. Theories of Learning (cont’d) © 2003 Prentice Hall Inc. All rights reserved. 2 – <ul><li>Key Concepts </li></ul><ul><li>Reinforcement is required to change behavior. </li></ul><ul><li>Some rewards are more effective than others. </li></ul><ul><li>The timing of reinforcement affects learning speed and permanence. </li></ul>
  14. 14. Schedules of Reinforcement © 2003 Prentice Hall Inc. All rights reserved. 2 –
  15. 15. Schedules of Reinforcement (cont’d) © 2003 Prentice Hall Inc. All rights reserved. 2 –
  16. 16. Schedules of Reinforcement © 2003 Prentice Hall Inc. All rights reserved. 2 – E X H I B I T 2-4 Fixed-ratio
  17. 17. Intermittent Schedules of Reinforcement © 2003 Prentice Hall Inc. All rights reserved. 2 – E X H I B I T 2-5a
  18. 18. Intermittent Schedules of Reinforcement (cont’d) © 2003 Prentice Hall Inc. All rights reserved. 2 – E X H I B I T 2-5b
  19. 19. Behavior Modification © 2003 Prentice Hall Inc. All rights reserved. 2 – <ul><li>Problem-solving Model </li></ul><ul><li>Identify critical behaviors </li></ul><ul><li>Develop baseline data </li></ul><ul><li>Identify behavioral consequences </li></ul><ul><li>Apply intervention </li></ul><ul><li>Evaluate performance improvement </li></ul>
  20. 20. OB MOD Organizational Applications <ul><li>Well Pay versus Sick Pay </li></ul><ul><ul><li>Reduce absenteeism by rewarding attendance, not absence. </li></ul></ul><ul><li>Employee Discipline </li></ul><ul><ul><li>The use of punishment can be counter-productive. </li></ul></ul><ul><li>Developing Training Programs </li></ul><ul><ul><li>OB MOD methods improve training effectiveness. </li></ul></ul><ul><li>Self-management </li></ul><ul><ul><li>Reduces the need for external management control. </li></ul></ul>© 2003 Prentice Hall Inc. All rights reserved. 2 –

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