I originally produced this presentation for a webcast I hosted for BrightTalk in the UK. It offers a critical analysis of guidance issued by the UK financial services regulator - the FSA - about the application of social web tools for consumer communication within financial services. In essence, it claims the FSA has got the wrong end of the stick and that that's detrimental to consumer interests.
This slidedeck is also posted at MRM's slideshare page at www.slideshare.net/MRMLondon.
Clipping is a handy way to collect important slides you want to go back to later.