Will You Be Customer Worthy in 2012 3 of 6 MRHoffman NACCM detailed speaker notes part 3 of 6
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Part 3 of 6 Customer Experience Predictions and Trends for 2012 2013. ...
Part 3 of 6 Customer Experience Predictions and Trends for 2012 2013.
Hoffman ties Occupy Wall Street movement, Free Apps and internet community to overall customer movement and customer experience shaping for 2012. Free is the new black - is a recurring theme and a new customer demand that companies must address. Also discusses the confusion around 'customer experience' as a legitimate management discipline.
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