Customer Experience Best of Breed on CxC MatrixPresentation Transcript
Does IBM Have all the Software to Manage, Automate, Optimize Customer Experience? Does adding Unica, Netezza, Coremetrics, Lombardi, Cast Iron, SPSS, Cognos and Sterling Commerce (what $10B+ give or take) + IBM’s Websphere and other software resources cover the entire customer experience spectrum? Laying software on CxC Matrix shows IBM’s strength of value of IBM’s value proposition. Very impressive especially as world goes more digital, web interconnected and network of things.
Comprehensive where it counts
All the Right Elements for Optimization; Quick Learn & Deploy
More about CxC Matrix Tools
Next Generation of Marketing:
Customer Experience Strategy
Michael R Hoffman #1 Customer Experience Strategy Executive Contact: Michael R. Hoffman 908.350-3012 Thank You [email_address] http://www.linkedin.com/in/mrhoffman http://it.toolbox.com/blogs/think-like-a-customer/ [email_address] http://www.amazon.com/Michael-R.-Hoffman/e/B003C0M7JM/ref=ntt_athr_dp_pel_1 http://twitter.com/mrhoffman