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Scaling Workflow & Management at Etsy

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This is the story of Etsy's continuous development process, applied to the workflow of our growing operations team. We will explore the changes to our collaborative relationships, ongoing management ...

This is the story of Etsy's continuous development process, applied to the workflow of our growing operations team. We will explore the changes to our collaborative relationships, ongoing management challenges, and the changes to workflow that have helped Etsy operations scale. From a team of three to a team of nearly 30, we've gone from one big old list, to Kanban and now to BeerKan, and we've found that the ideas of workflow and management are interdependent, and both have an impact on failures and successes. As with any good Surge talk, we will talk about what went right, what went wrong, and give the audience confidence to decide how to shape their own workflow when making similar choices within their organization.

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Scaling Workflow & Management at Etsy Scaling Workflow & Management at Etsy Presentation Transcript

  • Scaling Workflow & Management Monday, September 16, 13
  • Michael Rembetsy Monday, September 16, 13
  • Michael Rembetsy VP, Technical Operations @mrembetsy Monday, September 16, 13
  • Monday, September 16, 13
  • Monday, September 16, 13
  • About • 30 Million Members • 900K Shops • 1.4Billion Page views/Month • 200 countries Monday, September 16, 13
  • • 400+ full time Employees • Average 35 Web Deploys Daily • We have offices around the world About Monday, September 16, 13
  • Monday, September 16, 13
  • The Team Monday, September 16, 13
  • Monday, September 16, 13
  • Monday, September 16, 13
  • Monday, September 16, 13
  • Monday, September 16, 13
  • Monday, September 16, 13
  • ...of late 2008 Monday, September 16, 13
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  • A Big List Monday, September 16, 13
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  • Management Monday, September 16, 13
  • Monday, September 16, 13
  • The Good • Progress made with technical debt • With few direct reports a big list worked • Cooperation • Community communication • Hiring push Monday, September 16, 13
  • The Bad • Risking burn out • Priorities • Easily context switched • Always putting out fires and not focused on people. • Lack of clarity of what other are working on Monday, September 16, 13
  • 2008 End of Year Snapshot • Gross Merchandise Sales: $87.3 million • Total Employees: 49 • Total Engineers  12 Monday, September 16, 13
  • 2009 End of Year Snapshot • GMS: $177 million (102.6%) • Total Employees: 80 (63%) • Total Engineers: 26 (116%) • Page Views: 6.45 billion Monday, September 16, 13
  • Monday, September 16, 13
  • The Team 2010 Monday, September 16, 13
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  • Kanban Monday, September 16, 13
  • Why Kanban • Better transparency inside the operations team and out • Higher output of work • Less context switching • More conversation around priorities • Felt better as a team working! Monday, September 16, 13
  • Show me how it works Monday, September 16, 13
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  • Limted #’s Monday, September 16, 13
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  • Management Monday, September 16, 13
  • Management • Accept failures but not lower standards • Доверяй, но проверяй • Blameless post-mortems • Welcome one-on-ones (http://bit.ly/cCWMqr) • Career planning • Happy company = happy community Monday, September 16, 13
  • Monday, September 16, 13
  • Monday, September 16, 13
  • The Good • Single point of transparency • Prioritization • Acceptance • Communication improvements • Collaboration thrives • Visibility Monday, September 16, 13
  • The Bad • Lack of metrics • Tooling was inflexible • Reporting was time consuming • and.. Monday, September 16, 13
  • The Ugly? Monday, September 16, 13
  • The Blockers Monday, September 16, 13
  • • Gross Merchandise Sales: $307 million (73.4%) • Total Employees: 177 (121%) • Total Engineers: 75 (188%) • Page Views: 9.25 billion (43.5%) 2010 End of Year Snapshot Monday, September 16, 13
  • • Gross Merchandise Sales: $526 million (71.4%) • Total Employees: 269 (52%) • Total Engineers: 109 (45%) • Page Views: 12.9 billion (39.3%) 2011 End of Year Snapshot Monday, September 16, 13
  • 2012 End of Year Snapshot • Gross Merchandise Sales: $895 million (70.3%) • Total Employees: 381 (41%) • Total Engineers: 156 (43%) • Page Views: 16.7 billion (30%) Monday, September 16, 13
  • Monday, September 16, 13
  • So we changed • Removed blockers • Metrics • Empowered the team • Due dates • Team expanded Monday, September 16, 13
  • Monday, September 16, 13
  • BeerKan Monday, September 16, 13
  • What is it? • It is our workflow version of Kanban • has more movement • has more flexiblity • better metrics • and... Monday, September 16, 13
  • Driven by those closest to the work Monday, September 16, 13
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  • Lets take a closer look at the backlog flexibility Monday, September 16, 13
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  • Lets take a closer look at the In Progress Monday, September 16, 13
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  • Queue Backlog Done In ProgressProject Someday P1 P3P2 Monday, September 16, 13
  • The Good Monday, September 16, 13
  • Monday, September 16, 13
  • Monday, September 16, 13
  • Monday, September 16, 13
  • What that? Monday, September 16, 13
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  • Monday, September 16, 13
  • The Good • It is our workflow • Collaboration happening more • More flexible • Identifying issues quicker before user impact Monday, September 16, 13
  • The Bad • Hard to say we are doing better • Need more data • Data can be misleading (old tickets!) • Keeping the queue clear Monday, September 16, 13
  • Lets Sum It Up • Try something new • Don’t be afraid to change it • Measure it • Start small • Keep it simple Monday, September 16, 13
  • Questions? Monday, September 16, 13
  • Credits • http://www.nicoledextras.com/index.php?/ wordssummer/culture/ • http://www.mcfc.co.uk/citytv/features/2013/ august/rewind-v-hull-city-2008 • http://www.revivebismarck.org/in-the- beginning/ • http://www.inkhouse.net/wp-content/ uploads/2012/03/self-confidence3.jpg • http://soowhatnow.files.wordpress.com/ 2012/06/hair-on-fire.jpg • http://realitypod.com/2010/07/top-10-ways- to-pay-for-your-college/train-series-motion- blur-of-a-fast-moving-train/ • https://www.etsy.com/shop/ MaryandVincent?ref=l2-shopheader-name • https://www.etsy.com/listing/156380047/ keep-calm-and-go-with-the-flow-printable? ref=sr_gallery_1&ga_search_query=keep +calm+and+go+with+the +flow&ga_view_type=gallery&ga_ship_to=U S&ga_search_type=all&ga_facet=keep +calm+and+go+with+the+flow • http://www.monsterthinking.com/wp-content/ uploads/dream-jobs.jpg • http://www.environmentalgraffiti.com/ featured/most-incredible-mazes-labyrinths/ 4117 • https://www.etsy.com/shop/amyriceart? ref=l2-shopheader-name • http://us.123rf.com/400wm/400/400/ krasphoto/krasphoto1202/ krasphoto120200015/12423799-beer-can- isolated-on-white-background.jpg Monday, September 16, 13