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Contents 1. About The Sage Group 2. Why Sage? 3. Our Formula For Success 4. Why CRM? 5. About Sage CRM 6. On-Premise vs. Cloud 7. Sage CRM v7.1 Cloud 8. Sage CRM Professional 9. Cloud Computing Demystified 10. The benefits of Cloud CRM 11. Sage CRM v7.1 Cloud for Sales, Marketing & Customer Care 12. Customer Evidence
About The Sage Group plcSage is a leading supplier of business management software and services tomore than 6 million customers worldwide.From small start-ups to larger organizations, we make it easier for companies tomanage their business processes. Our vision is to be the most admired and respected business software provider in the world. 3
Why Sage?• Sage is the leading global supplier of business management software and related products and services for small to mid-sized businesses (SMBs).• Formed in 1981, the Sage Group is an innovative leader in CRM with over 3.1 million Sage CRM Solutions users worldwide.• Sage is a global company with 6.3 million customers, over 13,400 employees and 30 years experience.• Sage is backed by a network of over 30,000 Sage-certified business partners globally, ensuring you get local, on-the-ground support.• With a direct presence in 24 countries and over 13,400 employees focused on business applications, Sage is committed to delivering best-in-class business solutions to SMBs globally.
Why Sage?We stand apart through:• The breadth and depth of our offering• The flexibility of our solutions• Superior support delivered locally by experts who advise customers on technical matters and critical business issues relevant to their market• Providing services of the highest standard from By being local and by the best people building long-term powerful relationships withWe aim to: customers, we can deliver• Exceed expectations outstanding service, which• Deliver extraordinary customer experiences we believe is unmatched in• Enable our customers to be our industry truly successful
Our Formula For Success • End-to-end business management for a front- to back-office view of the business • Recognized by over 12,000 • Quick to deploy with on-premise, customers as easy to use Award-winning hosted and Cloud-deployment options CRM• Direct presence in over 70 Sage Global countries worldwide Group Partner• Leading provider of CRM for • Over 1,000 partners globally small to medium-sized Plc Base • Easy to customize to meet businesses your business needs• 30 years business software • Experts in rapid deployment experience
CRM & what it can do for your businessCRM is a business strategy that optimizes profitability, operational efficiencyand customer satisfaction by implementing customer-centric processes. GartnerCustomer Relationship Management (CRM)• Delivers important insight into customer information across multiple departments• Provides a single view of the customer for better customer relationship management, delivering real competitive advantage• Helps create and build a loyal customer base maximizing customer retention• Provides real-time access to vital information ensuring decisions can be based on a deep understanding of what is really happening in every area of your business
Sage CRM – An Overview Why Cloud? What can Sage CRM do for your business? Who are our customers?
Sage CRM – Your rapid route to successSage CRM is optimized specifically forsmall and medium businesses. Easy touse and quick to deploy in the cloudor on-premise, it delivers a rapidreturn on investment so you see apositive impact on your businessstraight away.
Why Sage CRM• Ensures your sales, marketing and customer services resources are being used to maximum effect• Reduces your cost-of-sale “We’ve been using the software• Reduces the cost of your marketing like crazy and loving it! We’re leads getting an immediate return on investment and realizing big productivity gains, and we• Ensures you meet customer service level continue to tweak the product agreements as needed.” Eric Robichaud, CEO, Mediaweave
Why Sage CRM• Minimizes administration costs• Reduces the potential for customer attrition• Empowers your staff to provide exceptional service to your customers “Sage CRM has exactly what we need. The others only deliver• Boosts productivity and enables staff about 50 percent.” to accomplish more in their working Sean O’Neil, day Vice President, Vendere Partners
Cloud or On-Premise DeploymentCloud-based CRM • Get up-and-running immediately • Some, but not full, customization capabilities • Ideal for business with limited or no in-house IT skills or expertise • Don’t need servers to manage, databases to administer, or nightly backups to performOn-Premise CRM • Advanced customization and integration capabilities • Low total cost of ownership • Ideal for business with an in-house IT resources to manage their CRM solution • Keep control of your data on your own site
What is Cloud Computing?Cloud is a style of computing where scalableand elastic IT-related capabilities areprovided as a service to external customersusing Internet technologies. Cloudcomputing can help enterprises improve thecreation and delivery of IT solutions byallowing them to access services moreflexibly and cost-effectively. Gartner 2010
Sage CRM Cloud Platform• Sage CRM is built on the premise of delivering rapid route to value achieved through a comprehensive out-of-the-box feature set combined with exceptional ease-of-use with easy configuration and deployment.• Sage CRM offers rapid scalability & cost benefits of a public cloud combined with high levels of security through interlinked, dedicated server technology.
The benefits of Cloud CRM Get up and running immediately Make better Reduce costs business & improve decisions profitability Instant Deliver access to excellent information customer you need service Manage & track entire marketing campaigns
Accelerate your business growth with Sage CRMUse our award-winning Sage CRM software to manage yoursales, marketing and customer services activities every day. Sales Marketing Customer ServiceThe only place you’ll need Generate more leads Manage every element ofto look for everything you through highly targeted your customer relationshipsneed to know about campaigns. with ease.prospects and customers.
What’s new in Sage CRM CloudInteractive Dashboard Total Campaign Report Charts Email Integration ManagementA customizable and Highly graphical report Sage CRM Professional isintuitive workspace from Full campaign workflow so charts providing at-a-glance available with the Classicwhere users can manage organizations can business insight. Report Microsoft Outlook Pluginand co–ordinate their map campaigns to their charts & graphics are now allowing users add Outlookdaily activities and tasks business processes for more visually impactful so contacts to CRM fromfrom one location consistent execution users can see within Outlook and file comparisons, patterns, and single or multiple e-mails trends in their data. against contacts in CRM
Sage CRM ProfessionalSupports all elements of marketing, sales and customer service giving a singlesource of information across all customer facing operations. It equips you withthe tools you need to find new customers, close sales faster and buildlasting, more profitable relationships.Perfect for:• Enhancing the operation of sales, marketing and customer service functions• Deploying quickly and simply• Executing marketing campaigns• Progressing sales opportunities• Making customer interactions more effective and profitable• Using in the office or on the move
Sage CRM for SalesFeatures:• Opportunity Lead and Pipeline Management• Territory Management• Forecasting and Reporting• Sales Workflow• Quotes and Orders Processing “The ease of use and flexibility• Calendar Management of the system has allowed us to• Sage CRM for iPhone rapidly implement and evolve our sales model helping to contribute to a 240% YOYBenefits: revenue growth.”• Ensures transparency in sales pipeline• Better business planning from accurate Toby Pannell, forecasting Managing Director, Katalina Media• Provides visibility on sales performance• Enables cross- and up-selling of opportunities• Decreases time spent on administrative tasks• Automates proposal and quotation processes
Sage CRM for MarketingFeatures:• Plan, execute, and measure the success of every marketing campaign• Plan and track activities, tasks, budgets and details for each marketing activity• Enables real-time marketing performance analysis and pinpoint budget management “Timely contact with prospects• Fully customizable marketing workflow out- and clients has helped us land of-the-box for rapid campaign execution new accounts. If we were still relying on our old manual processes, we would risk losingBenefits: business to someone else.”• Produces highly targeted customer communications Steve Parker, Vice president,• Ensures customers receive the right message Digitell Inc. at the right time• Ensures accurate measurement of marketing campaign RoI• Enables marketing budget to be tracked and managed
Sage CRM for Customer ServiceFeatures:• Case Management• Escalation and notification alerts• Workflow approval process• Detailed analysis on call volumes and case resolution• Traffic light monitoring “This program does it all.• Web self-service We’re getting the benefits of a• Staff performance monitoring full-featured CRM solution at significantly less cost than comparable onsite CRM packages.”Benefits:• Enables customer satisfaction measurement and Kelly Wennik, benchmarking Business Development Manager, Leading Indicator Systems• Increases productivity of customer support representatives• Assists with performance management and motivates staff• Provides self-service facility to customers around common issues
Just Some of Our Customers AutomotiveTechnology/ Software Services/ Retail MembershipOrganizationsHealth/Sport /Leisure
Sage CRM is used by over 12,000organizations in 70 countries worldwide
m-Computers Consulting GmbHYour Contact: Michael Reischer Thank you for your CEO Attention +1 (520) 363-1559 +49 (30) 374 900-15 www.m-computers.de m.reischer@m-Computers.de www.crm-ag.com
See for yourself the difference SageCRM could make to your business.www.sagecrm.com Sage CRM Sage CRM (Official Group) wwwsagecrmcom wwwsagecrmcom