Sage CRM Customer Successes Presentation - english

Sage CRM Customer Successes

Sage CRM Customer Successes
Services
Digitell
Source Technologies
Vedere Partners
Mediaweave
Asbestway Abatement
Sport and Leisure
Buffalo Sabres
Club One
Banking and Finance
ifs School of Finance
Alliance and Leicester
BDO Simpson Xavier
Tilney Wealth Management
Insight Investment
First Active
Manufacturing
Kayserberg Plastics
YoCream
Sirromet
Precision
Tensar
Horizon
IT
IONA
ITG
ITM
Nexus Solutions
Government
Louisiana Economic Development
Thai Ministry of Commerce
Automotive
Avis
Stapletons Tyre Services
Acme
Life Sciences
Metrohm-Peak
Scientific and Chemicals
Inortech

Services

Digitell Uses SageCRM.com to Maximise Sales Opportunities
USA
Who:
Digitell Inc, multimedia conference education, recording and marketing
Requirement:
Burdened by an inefficient, manual system,
Digitell struggled to manage a rapidly
expanding customer database and a
burgeoning sales / marketing pipeline
Solution:
SageCRM.com
Benefits:
Digitell can now better manage its pipeline,
provide enhanced customer service, optimise sales opportunities, and manage marketing activities with confidence
“Timely contact with prospects and clients has helped us land new accounts. Even though we invested in SageCRM.com primarily to manage our sales and marketing efforts, it has served as a great overall solution.”
Steve Parker, Vice President
Digitell

Source Technologies Improves Forecasting with Integrated Sage CRM
USA
Who:
Source Technologies, printing solutions
Requirement:
An up-to-date, scalable accounting and CRM solution that could handle detailed project accounting, complex sales orders, and sales data tracking and management
Solution:
Sage CRM and Accpac ERP
Benefits:
Earned immediate investment return
with improved customer service, forecasting
accuracy, and inventory control
“We knew that if we could centralize all information, we would increase service levels, optimize sales force efficiency, improve accuracy and inventory control, and streamline just about every other business process.”
Tim Baker, Director of Information Systems, Source Technologies

Vendere Partners Improves Staff Communication with SageCRM.com
USA
Who:
Vendere Partners, business sales solutions
Requirement:
Previous CRM tool has limited visibility and hindered the company from implementing its own processes and systems
Solution:
SageCRM.com
Benefits:
Opening up of communications within the organisation; distribution of leads and opportunities to territories; yielding large ROI
“SageCRM.com has exactly what we need. The others only deliver about 50 percent.”
Sean O’Neil, Vice President,
Vendere Partners

Mediaweave Strengthens Client Relationships with Sage CRM
USA
Who:
Mediaweave, marketing, communications and technology solutions
Requirement:
With no centralized location for storing sales and marketing information, Mediaweave had trouble managing multiple users and a rapidly expanding database
Solution:
Sage CRM
Benefits:
After implementing Sage CRM, Mediaweaverealized an immediate return on investment and significant productivity gains
“We’ve been using the software like crazy and loving it! We’re getting an immediate return on investment and realizing big productivity gains, and we continue to tweak the product as needed.”
Eric Robichaud, CEO
Mediaweave

Asbestway Cleans up Customer-Facing Processes with Sage CRM
USA
Asbestway Abatement
Who:
Asbestway Abatement Corporation, asbestos removal
Requirement:
Replace manual systems with a CRM solution to improve service, facilitate intra-department communication, and streamline labour intensive processes
Solution:
Sage CRM
Benefits:
Improvements to customer service, communication, and processes enabling Asbestway to grow 40-50% in revenues, without increasing its workforce
“We’re able to hire less, even though we’re doing more business because of Sage CRM.”
MendyGorodetsky, President
Asbestway

Government

Louisiana Economic Development Weathers the Storm with Sage CRM
USA
Who:
Louisiana Economic Development, state agency supporting local businesses
Requirement:
Replace GoldMine® with a morerobust CRM solution, whilemanaging disaster recoveryefforts for businesses struck byhurricanes
Solution:
Sage CRM
Benefits:
Successfully assisted thousands of businesses, including providing temporary housing to more than 1000 displaced workers; improved marketing and project tracking, and financial accountability
“Based on our past experiences, LED assumed all CRM packages would be cumbersome and inflexible. That myth was quickly dispelled when we had to take a crash course on Sage CRM.”
Linda Regina, Director of Policy & Planning Louisiana Economic Development

Thai Ministry of Commerce Drives Customer Service Excellence with Sage CRM
Thailand
Who:
International Business Consulting Centre, Ministry of Commerce - Thailand
Requirement:
Call centre relied on pen and paper to record enquiries made by customers through calls or walk-ins and were unable to leverage customer information across divisions
Solution:
Sage CRM
Benefits:
Call centre and International Business Consulting Centre has seen immediate return on investment with improved internal operations and customer service
“There was minimal impact on our business operations during the implementation process. We did not need a huge budget to maintain and run the system, which saves us money.”
Kru Kate, Director
Thai Ministry of Commerce

IONA Improves Decision Making with Sage CRM
Ireland
Who:
IONA, IT integration products and services
Requirement:
An automated system for tracking and assigning customer leads and a way to deliver more timely and accurate reports
Solution:
Sage CRM
Benefits:
Common selling system for all regions, complete picture of customer lifecycle, accurate data for basing product strategy decisions on, ROI analysis of marketing campaigns, real-time view of sales processes, SAP integration
“With the aid of Sage CRM’s forecasting tool, we have been able to make strategic decisions. This has helped us to determine how our customers’ business models change, critical to maintaining competitive advantage.”
Cormac Ó Foghlú, Worldwide Infrastructure Manager, IONA

ITG Benefits From Better Productivity with Sage CRM
USA
Who:
Information Technology Group Inc, IT consulting firm
Requirement:
Previously, sales and marketing could not provide adequate reporting functions or remote access to match busy consulting group’s growth
Solution:
Sage CRM
Benefits:
Cut reporting time in half; sales efficiency went up by 10 percent; sales have risen 15 percent thanks to better information
“Sage CRM is a fantastic product. The more we use it, the more we appreciate it. We see it as a critical component of our success for years to come.”
Mark Severance, Director of Sales & Marketing, ITG

ITM Group Delivers Superior Customer Service with Sage CRM
UK
Who:
The ITM Group, communications infrastructure provider
Requirement:
Following a period of growth and acquisition, the ITM Group needed to consolidate disparate systems to improve customer service
Solution:
Sage CRM
Benefits:
Improved sales process, more targeted campaigns, real-time knowledge, and better data sharing and information retention, resulting in the delivery of superior customer service
“We managed a complete exhibition project within Sage CRM, from attaining prospects, tracking leads and enquiries that arose from the exhibition, to evaluating the return on investment and reporting on the overall success of the exhibition.”
Neil Curtis, Head of Marketing
ITM Group

Clear Direction for Nexus Solutions with Sage CRM
Hong Kong
Who:
Nexus Solutions Limited, integrated network
communication, infrastructure and security
Requirement:
Replacing low-tier solution with a robust multi-region system to manage sales and marketing and standardise workflow to create holistic customer service approach
Solution:
Sage CRM
Benefits:
Standardised lead processing, coordination between departments, easy tracking for outstanding leads, formulating coherent marketing strategies and events
“I have received several comments from clients saying that they are more satisfied with our support service as we respond to their needs faster and in a more efficient manner. In the end, our success comes from the satisfaction of our customers.”
Mr. Astley Yip, Sales Manager
Nexus

Sport and Leisure

Buffalo Sabres Serves Fans Better with Sage CRM
USA
Who:
Buffalo Sabres, North American Hockey League team
Requirement:
Combination of customer databases
required multiple data entry, prevented
strategic sales efforts, and produced errors
Solution:
Sage CRM
Benefits:
Customer service administration time
reduced by 20 percent; detailed activity and demographic reports boosted sales significantly
“The greatest thing about Sage CRM is the way it ties everything together for us... This has streamlined our administration by 20 percent — and made our fans much happier.”
Tom Matheny, Database Marketing Manager
Buffalo Sabres

Club One Improves Health with Integrated Sage CRM
USA
Who:
Club One, large fitness clubs
Requirement:
Through rapid growth, the need to centralise customer information and integrate to ERP to improve the way the business and customers were managed
Solution:
Benefits:
A real-time view of cash flow, visibility into the accounts of each business, and its customer base. Productivity has improved by eradicating duplication of effort
“We needed one system with a
unified reporting structure, that
still met the needs of each of
the divisions.”
Carey White, CFO
Club One

Banking and Finance

ifs School of Finance Uses Sage CRM to Improve Sales
UK
Who:
ifs School of Finance, educational body for finance professionals
Requirement:
To counteract a decline in members, a comprehensive, centralised and synchronised
store of customer information was needed to support sales teams on the road
Solution:
Sage CRM
Benefits:
Higher revenue and stronger client relationships with the same sales force, and the ability to measure sales effort precisely against targets
“Sage CRM has helped us to open up more sales opportunities through better client management, without further expanding our sales force.”
Gary Millner, Corporate Relations and
Communications Director
ifs School of Finance

Alliance & Leicester Banks on Customer Service with Sage CRM
UK
Who:
Alliance & Leicester, commercial bank
Requirement:
A number of systems were not delivering a complete customer view across divisions, restricting service, resulting in missed cross and up sell opportunities
Solution:
Sage CRM
Benefits:
Access to information across the organization, targeted marketing, greater call centre accuracy, improved customer service, insight into sales performance, more sales closed, better lead qualification
“With the combination of the innate usability of the system and its integration with Outlook™, we have found the feedback from users on the usability of the system to be a key factor in its success so far.”
Howard Worthington, Senior Manager Database Development
Alliance & Leicester

BDO Uses Sage CRM to Enhance Marketing
Ireland
Who:
BDO Simpson Xavier, accountancy firm and business consultancy
Requirement:
BDO viewed customers at a department
level and wanted a more holistic view to take advantage of cross and up-sell opportunities
Solution:
Sage CRM
Benefits:
Easier tracking and management of marketing efforts, more targeted campaigns, improved customer service through real-time access to information, increased support for cross-selling and up-selling
"There have been a considerable amount of cross-selling opportunities generated. Customers are now automatically informed of other services that are available, ensuring we are making the most of every customer interaction.”
Mark O’Connell, Marketing Manager
BDO

Sage CRM Opens New Markets for Tilney
UK
Who:
Tilney Private Wealth Management, wealth
and asset management firm
Requirement:
To foster closer relationships with customers and intermediaries using technology
Solution:
Sage CRM
Benefits:
Better segmentation, monitoring and control of marketing activities, highly customised solution, on the road access for sales people, full relationship management for their key customers and influencers
"There were several reasons why we chose Sage - but the main one was the flexibility of the system. I found Sage CRM a very good implementation - it does exactly what it says on the tin.
Lee Wilson, Group Marketing Manager Tilney Private Wealth Management

Insight Investment Sees Customer-Centric Services with Sage CRM
UK
Who:
Insight Investment manages funds for institutional and retail clients including HBOS plc
Requirement:
As a new organisation, Insight Investment needed a solution flexible enough to adapt to its changing needs
Solution:
Sage CRM
Benefits:
Improved forecasting, instant analysis, better customer information and improved service through insight into communication between prospects and clients
“We wanted to create a company that took its direction from potential customers and investors. The feedback clarified our mission to build a company with CRM at the core of our business functions.”
Adam Pope, Sales & Marketing Manager Insight Investment

First Active Builds a Better Bank with Sage CRM
Ireland
Who:
First Active, financial institution specialising in mortgages and loans
Requirement:
Expand routes to market through phone and Internet banking both for tactical and competitive reasons as new entrants offering phone-only mortgages were establishing foothold in market
Solution
Sage CRM
Benefits:
Built a single web-based access method that could be used throughout organisation; enabled First Active to offer mortgage and loan products entirely by phone and online
“We needed a solution to achieve our business goal — to offer customers new and easier ways of doing business with us. The Sage approach, customizability and integration, made it a successful choice to rapidly deploy new channels.”
Paul O’Neill, General Manager IT
First Active

Manufacturing

Kaysersberg Plastics Co-ordinates Operations with Sage CRM
UK
Who:
Kaysersberg Plastics, plastics manufacturer
Requirement:
To build and share knowledge, stored in different manual systems, for tighter management of project pipelines, improved communication across multiple sites, and automated reporting
Solution:
Sage CRM
Benefits:
Increased sales efficiency, improved communication, 360º view of customers, convenient, low-cost, real-time 24/7 access, easy deployment in new territories with multi-language capabilities
“With Sage CRM, the next step is automatically built into the process, so we’re always moving forward to make the most of sales opportunities and build closer customer relationships.”
Mark Lightowler, Managing Director Kaysersberg Plastics

YOCREAM Improves Lead Management with Sage CRM
USA
Who:
YoCream International, Inc, wholesale
food products manufacturing
Requirement:
Counter-productive sales activity due
to lack of consistent communication between field sales reps and managers located all over the U.S.
Solution:
Sage CRM
Benefits:
Better management of sales leads and
increased sales growth due to increased
communication among the sales team
“It’s been smooth sailing. The biggest gain is the ability to share customer and prospect databases with users. We want to better manage leads and accomplish sales growth, which we are seeing as a result of Sage CRM.”
Brad Gaylor, Information Systems Manager, YoCream

Sage CRM Brings Cheers to Sirromet Wines
Australia
Who:
Sirromet Wines, premier winery
Requirement:
To build a one stop communications centre for sales, distribution and marketing to process orders quickly, respond to customers and plan for strategic growth
Solution:
Sage CRM
Benefits:
Reduction in paperwork, better customer service through faster ordering, more accurate sales process, enhanced communication between departments and enhanced reporting
“It’s not just the wine that needs to flow smoothly when you’re trying to build a great reputation for wine making. A transparent exchange of information between sales, distribution and marketing is just as critical an ingredient for success.”
Ian Parker, IT Manager
Sirromet Wines

Seamless Workflow for Precision Valve Singapore with Sage CRM
Singapore
Who:
Precision Valve, aerosol valve manufacturer - Singapore
Requirement:
Improve access to customer information and service across regions, standardise workflow and increase control over sales processes
Solution:
Sage CRM
Benefits:
Easy handling of multiple currencies and languages, seamless integration and better governing of workflow process, a streamlined workflow and unified database, boosting productivity
“By automating workflow and providing a bird’s eye view of our customers, Sage CRM empowers us to take fast actions to make and keep customers happy and satisfied.”
Peter Ho, Managing Director
Precision Valve Singapore

Tensar International Streamlines Sales Process with Sage CRM
UK
Who:
Tensar International Ltd, manufacturer of reinforcing polymer
Requirement:
A consolidated resource for tracking, monitoring and evaluating interactions with individuals and content for projects
Solution:
Sage CRM
Benefits:
Five country system, smooth sales processes – even when individuals are reassigned, improved productivity, error reduction, visible sales process, improved efficiency
"Sage CRM was the only solution that addressed our requirements in all three areas – customer database, workflow automation & content management.”
Tim Oliver, Group Marketing Manager, Tensar International

Horizon Spa & Pool Parts Makes Big Splash with Sage CRM Integration
USA
Who:
Horizon Spa & Pool Parts, Inc, wholesale Spa and pool parts
Requirement:
Automate processing of 500 orders per day, including order entry, financials, warehouse management, and returns
Solution:
Benefits:
Without Sage software, Horizon would have to hire two people in shipping, three in the warehouse, and could only do 1/7 of its current business volume
“Sage CRM is a critical part of our company. If we didn’t have it, we’d be dead meat — and couldn’t even do $1 million a year, rather than the $7 million we do today.”
Becky Moore, Controller
Horizon Spa & Pool Parts

Automotive

Avis Enhances Customer Service with Sage CRM
UK
Who:
Avis UK, car hire firm
Requirement:
A non paper-based system to cope with service centre enquiries and a single integrated method of recording and responding to customer interactions
Solution:
Sage CRM
Benefits:
Centrally stored information, rapid return on investment, effective distribution of workload across customer service teams, reduction of incoming call abandon rate
“Our operators have a full service and booking history of callers, so we can build a much deeper impression of the ‘Avis experience’. Call resolution time is down, making it a more satisfying customer experience.”
Ann Gallagher, Customer Relations Manager, Avis

StapletonsTyre Services Improves Sales with Sage CRM
UK
Who:
StapletonsTyre Services, tyre wholesalers
and retailers - UK
Requirement:
Stapletons wanted to improve sales forecasting and analysis to design marketing campaigns based on accurate information
Solution:
Sage CRM
Benefits:
Access for users in multiple locations, integration with existing specialist application, customer service excellence, improved response times, targeted marketing campaigns
"In a highly competitive market, you need a sharp edge. Sage helps by creating a centralized repository of data, shared by all our teams – making it as easy as possible for any of the team to pick up and handle customer queries.”
Andy Scaplehorn, IT Manager
Stapletons

ACME Truck Line Drives Customer Service with Sage CRM
USA
Who:
ACME Truck Line Inc, flatbed trucking
Requirement:
To facilitate operational improvements, a web-based CRM solution capable of delivering a consolidated view of customer activities to every staff member involved with clients was required
Solution:
Sage CRM
Benefits:
An integrated framework for applying value-added services and support to new and existing customers. Using Sage CRM, the company was able to simplify many of its procedures
“By giving our managers, sales staff, and dispatchers the information they need to address all customer issues, this solution lets us streamline operational overhead and strengthen customer relationships with outstanding service.”
Mike Coatney, President
ACME Truck Line

Life Sciences

Metrohm-Peak Streamlines Business with Integrated Sage CRM
USA
Who:
Metrohm-Peak, laboratory equipment
distribution and services - USA
Requirement:
Metrohm-Peak needed to implement a
streamlined system for company-wide
communications and global business processes
Solution:
Benefits:
Metrohm-Peak is able to increase sales
productivity, give remote users access to
synchronized data, and support multilingual,
multicurrency accounting transactions
“By automating and streamlining our business, we are able to provide a higher level of service while reducing our cost of doing business.”
Kim Brewer, CFO
Metrohm-Peak

Scientific & Chemicals Supplies Finds Growth Formula with Sage CRM
UK
Who:
Scientific & Chemicals Supplies Ltd, supplies local industry with laboratory equipment and chemicals - UK
Requirement:
A rapidly growing product range meant it needed a more robust system to integrate with an existing Sage ERP solution (Line 500)
Solution:
Sage CRM
Benefits:
Shared view for customer service teams and sales reps, fast informed responses to customer queries, complete visibility of orders, web access 24/7 for a low cost
“Our Sage solution is at the heart of our business in helping us to focus on our customers and to process their orders more efficiently.”
Philip Palser, Operations Director Scientific & Chemical Supplies

InortechOptimises Customer Loyalty with Sage CRM Integration
Canada
Who:
Inortech, chemical distribution- Canada
Requirement:
Inortech needed to speed up collections; enhance the tracking of customer information; improve sales processes; and minimise training time and related costs for new sales representatives.
Solution:
Benefits:
Inortech has quicker, more reliable access to information; optimizes staff productivity and customer satisfaction; reduces training time; and closes more sales
“With all information readily available, sales representatives can deliver unparalleled customer service and strengthen client relationships. In short, Sage CRM delivers the business management capabilities we need to stay competitive.”
Jean-Marc Pigeon, President
Inortech

Sage CRM Customer Successes Presentation - english

by m-Computers Consulting GmbH on Aug 11, 2011

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Sage CRM Customer Successes Presentation - english — Presentation Transcript