Nutzen Sie die Cloud Power für Ihr Microsoft Dynamics CRM
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Nutzen Sie die Cloud Power für Ihr Microsoft Dynamics CRM

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Nutzen Sie die Cloud Power für Ihr CRM

Nutzen Sie die Cloud Power für Ihr CRM

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  • Cloud introduction: TrendsExecutives are looking for ways to reduce cost, looking to shift their IT burden to IT providers by using cloud services.Because cloud computing makes it possible to lower costs, increase efficiencies, and enter into new opportunities, businesses are transitioning to cloud services.For example: Gartner Group is forecasting SaaS to grow more than 17 percent for the next 3–5 years. And Gartner says that by 2012 40 percent of enterprises will adopt a blend of cloud and on premises for their Unified Communications needs and they say a full 80 percent of Fortune 1000 enterprises will be using some cloud computing services, while 20 percent of businesses will own no IT assets. Finally, there’s an interesting quote from Forrester Research, which states that early adopters are finding serious benefits, meaning that cloud computing is real and warrants your scrutiny as a new set of platforms for business applications.So how can IT solutions “in the cloud” benefit your business? CLICK
  • Cloud computing can lower IT costs because you don’t need to purchase additional hardware, add IT staff, etc.Cloud power lets you access computing power and storage space on demand, so it’s naturally scalable to support business growth and change.And because you don’t need to add hardware in house, you get more processing power and storage at lower cost.Because it’s deployed once in the cloud to be used across your enterprise, deployment is rapid and you can expand globally quickly.Cloud computing means tools and processes can be deployed consistently across your organization for compliance and process improvement. Accelerate communications with the cloud for applications sharing.And you can capture these benefits by looking to the leading IT solution provider.CLICK
  • To accelerate sales and customer relationship management, Microsoft Dynamics CRM brings you cloud power—a new way to do new things you could never do before by harnessing familiar and consistent technologies for cloud computing. Building on your current IT investments and skills, it puts the power of cloud computing within your reach today. Microsoft Dynamics CRM with cloud power will help you not only amplify productivity across sales and service teams, it will also provide agility and efficiency in your IT management, helping your company save IT costs, respond quickly to business changes, and expand in both volume and reach easily.Let’s take a look at some examples of how cloud power with your Microsoft Dynamics CRM solution can propel your business to overcome today’s most prominent barriers to growth.CLICK
  • Microsoft Dynamics CRM with cloud options help you:Accelerate sales productivity: Your salespeople can be more productive with immediate access to customer data from their mobile device, laptop, or via the cloud, with product information and anything else they would need to respond rapidly to sales opportunities as they happen.Improve customer care: Your front-line service teams need to respond to customers quickly and efficiently, and Microsoft Dynamics CRM helps them to be agile and efficient for a great customer experience and high satisfaction right from the start.Customize the solution and the cloud to your specific business needs: You may have very industry-specific relationships that require a more customized deployment—Microsoft Dynamics CRM can scale to exactly what you need to build on those relationships and scale with you as your business grows.Rapidlydeploy Microsoft Dynamics CRM and expand it as your business grows: The marketplace is constantly changing and moving, and you need to be able to respond quickly with a solution that you can deploy online or on premises. Microsoft Dynamics CRM provides secure, web-based accessibility that your IT administration team can deploy securely, while helping to reduce IT costs and risks and improving its value over time, by choosing online or on-premises deployment, or the best mix of both for your company.CLICK
  • Why is Microsoft your best choice for harnessing the power of the cloud for CRM?Because Microsoft solutions are:Familiar: Your people already know Microsoft Office—you all use it daily and it can be almost second nature with how familiar it is! Microsoft Dynamics CRM can drive swift user adoption across your entire organization with a natural, productive, and insightful experience because of its Microsoft Office user interface and integration with other Microsoft Office applications that people already use daily.Intelligent: Enable informed decisions, improve operational efficiencies, and provide real-time analytics with advanced application logics that automate and streamline business processes across the enterprise.Connected: Connect people, processes, and ecosystems to maximize the value of relationships and systems. Leverage Microsoft Office in the cloud to optimize cross-organizational communication and engage with online communities.Flexible: Scale solutions quickly as business grows and changes.And with Microsoft cloud offerings for Microsoft Dynamics CRM, you get the flexibility to deploy the cloud on your terms.CLICK
  • Only Microsoft delivers CRM with cloud computing options across public and private cloud environments with shared components—including development tools—to ensure that the investments you make today move you ahead in the future. With Microsoft Dynamics CRM, you can define the right choice of deploying your solution in a public cloud, a private cloud, and on premises—and in some situations a combination—based on your company’s specific needs. No matter the model you choose, you don’t have to sacrifice features, ease of use, or consistency. And you can rest assured that migrating from one deployment model to another, if and when you choose to do so, is a seamless migration.Let’s delve deeper into how Microsoft Dynamics CRM with cloud power can improve processes across your company by looking at specific challenges and how Microsoft Dynamics CRM addresses them.CLICK
  • Here are some general challenges for deploying CRM Traditional CRM systems can’t be customized for company’s needs.On-premises CRM requires downtime for deployment and maintenance (training, deployment across multiple locations, user adoption expensive).Critical business intelligence is in silos (Speaker notes: Can’t yet be extended securely across locations, world).Processes are inconsistent across the company.How can you overcome these barriers to better sales, service, and relationship management?CLICK
  • Choose a CRM system that’s easy for your people to use, provides contextual business intelligence for better business decisions, and is flexible enough to adapt to your business needs.Microsoft Dynamics CRM is:FamiliarMicrosoft Dynamics CRM works with and like widely familiar software applications so you and your people can focus on improving your business, not on learning and updating technology.IntelligentMicrosoft Dynamics CRM turns disconnected data into accessible business intelligence and lets you:Extend business intelligence (BI) accessibility rapidly by delivering it securely in the cloud. Leverage the success of your most effective staff across the enterprise by replicating their processes.FlexibleMicrosoft Dynamics CRM allows you to develop and deploy custom applications rapidly and helps you:Extend existing applications across the enterprise while you increase the customer-centricity of many of your LOB applications.Use only the features you need.Let’s look at some more challenges for sales teams.CLICK
  • VPs of sales and marketing and sales/marketing mangers know that faster sales cycles can quickly improve the bottom line. But with disconnected and inaccessible systems, processes are slowed. And too often, legacy systems can’t be scaled to meet expanding sales processing.How can you accelerate sales productivity across your company?CLICK
  • Microsoft CRM with Cloud Power helps you:Deploy accessible, consistent sales force automation across your enterprise to speed lead generation and sales cycles, leading to faster conversion rates. In this screen illustration, you can see that sales status and sales-critical information is deployed directly into Microsoft Outlook and a user-specific dashboard to accelerate follow up. Microsoft Dynamics with Cloud Power is created to provide flexible customization, including connections to other systems, so that user-based information is available as conveniently as the web.Cloud deployment lets you provide up-to-date information and consistent processes across your enterprise rapidly.Now let’s take a look at challenges specific to providing service excellence.CLICK
  • Providing service excellence is critical for companies to differentiate themselves in today’s competitive market. Outstanding service requires that companies find efficient ways to overcome these barriers: Customer service processes are inconsistent, unreliable. Customer can’t access key information securely. Customer experience is disconnected. How can you provide service excellence without high customer care costs?CLICK
  • Microsoft Dynamics CRM with Cloud Power lets you:Provide reliable, uninterrupted customer service with consistent processes and tools. With Microsoft Dynamics CRM and cloud power you can deploy applications and processes globally to ensure practices are consistent. And when you’re using Microsoft services on demand you don’t need to worry about limitations of your IT servers and processers.Keep data reliable and secure. Using Microsoft cloud services let you leverage the Microsoft expertise and strengths in data management and security.Connect the customer experience. Microsoft Dynamics CRM lets you provide individuals with role-based accessibility via web-based applications. Empower account teams with a full 360-degree view of their customer base.But what gives you the edge to help keep CRM flexible and low cost?CLICK
  • To be cost-effective, CRM solutions must be flexible enough to meet each company’s specific needs. Too often, companies find that their CRM systems fall short in these areas:CRM solution can’t be tailored to company-specific needs.Businesses often need to modify applications or create new applications, but when doing so requires proprietary tools and skills, it’s often too expensive to develop and deploy customizations.LOB and industry-specific applications are inaccessible. Applications developed by third parties are too often not intuitive to use, expensive to maintain, and can’t be deployed rapidly or globally.Multiple systems can’t be connected.Most businesses have invested to some degree in specialized software and rely on its processes but can’t connect data managed by those systems with tools that others in the company use, so data is held in “silos” and is not easily accessible to appropriate users.How can you create, deploy, and connect customized applications quickly and affordably?CLICK
  • Microsoft Dynamics Extended CRM (xRM) with Cloud Power provides a flexible solution and development tools that allow you to: Modify and develop applications specific to a line of business, company, or industry. Connect applications to software that your people can access and know how to use. Deploy customized applications rapidly across the enterprise.All of these powerful features and solutions are available in Microsoft Dynamics CRM Online today, and they’ve been proven by companies in multiple industries. In fact, let’s take a moment look at several companies who have deployed Microsoft Dynamics CRM Online and found rapid returns on their investment. CLICK
  • [Case study online: http://www.microsoft.com/casestudies/Microsoft-Dynamics-CRM-Online/Trion/Benefits-Consultant-Doubles-Efficiency-with-Online-CRM-Solution/4000007082]Trion is an employee benefits consulting firm based in Philadelphia that develops innovative benefit solutions for local, regional, and Fortune 1000 companies. Trion used a lead-tracking system but struggled with low user adoption rates and limited collaboration among sales team members. Employees spent the majority of their day working within Microsoft Outlook and did not like jumping back and forth between Outlook and their lead-tracking system. And these two disparate applications made for a clear duplicity of work, which prevented them from spending more time with customers.Trion’s local certified Microsoft Dynamics partner quickly grasped their business processes, translated them into CRM workflows, and deployed a solution that minimized Trion’s IT overhead and maintenance. By adopting Microsoft Dynamics CRM Online, Trion was able to deploy a modern CRM system in weeks, for a fraction of the cost of an on-premises deployment. The solution has helped double sales efficiency, improve business insight, lower IT costs (by minimizing the need to purchase additional software and hardware and maintain the solution), and gain instant feedback on marketing investments. Here’s another company that has found high return on their investment by deploying Microsoft Dynamics CRM Online.CLICK
  • [Case study online at http://www.microsoft.com/casestudies/Microsoft-Windows-XP-Professional/1-888-TRASH-IT/Junk-Removal-Service-Finds-Gold-with-Microsoft-Dynamics-CRM-Online/4000001895]As it grew to a franchised company, 1-888-TRASH-IT was hindered by a CRM tool that did not meet the company’s standards and could not be tailored to the company’s specific needs. The company needed a CRM system that could capture and share data specific to its operations for the purpose of acquiring and retaining customers. And the company’s managers needed to be able to make the solution available to corporate employees as well as to create an economical back-office infrastructure to support franchisees.Microsoft Dynamics CRM provided the company with a solution that not only helped improve sales and service efficiencies at headquarters, but allowed the company to provide franchises with an easy-to-use solution that was available on the Internet and accessible from mobile devices. And because of the flexibleMicrosoft Dynamics CRM platform, their local Microsoft partner was able to connected it with other systems specific to their company—such as TomTom WORK, a GPS navigation tool that helps users efficiently manage a fleet of vehicles. Microsoft Dynamics CRM provided and their franchisees with:Data mining aids to drive customer growth.Tools for better customer service.A solution that’s not only easily accessible to users, but that also helps ensure business continuity.A hosted solution that removes the IT burden from the company and its franchisees for a low operating cost.A solution that’s as easy to use as a web browser, available anywhere on the Internet, and accessible from mobile devices.Analysis capabilities to monitor and improve company and franchise performance.And many more benefits.CLICK
  • [Century Payments---case study online at http://www.microsoft.com/casestudies/Microsoft-Dynamics-CRM-Online/Century-Payments/Fast-Growing-Payments-Processor-Meets-New-Needs-Saves-Money-with-Hosted-CRM/4000007658]Century Payments sought a more affordable and effective customer relationship management package than its existing Salesforce.com solution.With Microsoft Dynamics CRM Online, the company saves nearly $13,000 monthly compared to their previous CRM solution. Plus, the company has tripled the number of sales agents using the solution in six months. Century Payments also used Microsoft Dynamics CRM to develop and deploy new time-saving applications.CLICK
  • [Data Reduction Systems---case study online at http://www.microsoft.com/casestudies/Microsoft-Windows-XP-Professional/Data-Reduction-Systems/Easy-to-Use-CRM-System-Spurs-Employee-Data-Tracking-Improves-Information-Accuracy/4000002561]Data Reduction Systems had a CRM solution that was difficult to use, so employees avoided it. Microsoft Dynamics CRM Online provided an easy-to use interface that integrated with Microsoft Outlook, which the company’s employees use extensively. Employees quickly adopted the new system, and now take advantage of real-time access to accurate data to improve sales. Now let’s take a look at some solid reasons why Microsoft Dynamics CRM with cloud options offer you advantages over other solutions.CLICK
  • Microsoft Dynamics CRM with cloud power helps ensure a lower total cost of ownership because it provides you with:Instant online access so you can deliver it across your business without having to add IT staff and hardware.A familiar experience that results in rapid adoption and fewertraining requirements because it works with and like widely familiar productivity and development tools.High value because it can be deployed quickly across the company, it removes the burden of in-house IT management for the solution, and it lets you expand volume and geographical reach on demand. You choose the solutions and services you need and expand them at any time while it’s all managed by Microsoft, so you can focus less on technology and more on your business.CLICK
  • Microsoft Dynamics CRM lets you customize the cloud on your own terms. There are different types of cloud computing, different deployment models, and different layers of cloud services.There are three types of deployment models:Public cloudThe public cloud model is where resources are provisioned from hosted servers from an off-site third-party provider who bills on a utility computing basis. Activities can be managed from the central location rather than at each customer’s site, enabling customers to access applications in a one-to-many shared model.Private cloudThe private cloud or internal cloud model emulates elements of cloud computing on private networks by utilizing things like virtualization software and automation technologies. Private clouds can deliver some of the benefits of cloud computing while offering more control. However, with private cloud, customers “still have to buy, build, and manage the infrastructure,” so they don’t benefit as much from shared computing capacity, less hands-on management, and lower costs.Hybrid cloudA hybrid cloud environment is where you have a mix of on-premises and public cloud services, either integrated together or serving different functions. Most experts agree hybrid environments “will be typical for most enterprises” for the medium-to-long term.There are also three layers of cloud services:Application layer or Software as a Service (SaaS), which delivers end user applications as a service over the Internet for a monthly subscription fee.Platform layer or Platform as a Service (PaaS), which delivers a computing platform as a service. Then enables individuals or organizations to quickly develop and deploy applications without the cost and complexity of buying and managing the underlying hardware and software environment. Infrastructure layerThe final layer of the cloud is the infrastructure layer or Infrastructure as a Service (IaaS), which delivers the underlying computerinfrastructure as a managed service. Rather than purchasing servers, software, data center space, or network equipment, customers instead buy those resources as an outsourced service. The Platform as a Service and Infrastructure as a Service offerings are typically billed based on usage similar to a utility. And there’s another very important advantage to choose Microsoft Dynamics CRM: it works together with the other world-class and widely familiar Microsoft solutions that your people know and use every day.CLICK
  • For example, Microsoft Dynamics CRM + cloud capabilities + Microsoft productivity software and tools work together to offer unparalleled value.Microsoft Business Productivity Online Standard Suite is a set of messaging and collaboration tools, delivered as a subscription service, that gives your business rich capabilities without the need to deploy and maintain software and hardware on premises. Microsoft Dynamics CRM Online has many business scenarios in which it connects with Microsoft Business Productivity Online Standard Suite components to improve user productivity. In addition to Microsoft Outlook and other Microsoft Office applications (Word, Excel) there are other tools it connects with to improve business success, including:Exchange Online—Provides the ability to send and receive email from Microsoft Dynamics CRM Online without the hassles of maintaining an in-house mail server.SharePoint Online—SharePoint document libraries for Microsoft Dynamics CRM records (that is, content library for CRM opportunities).Office Communicator—Provides a centralized communication-sharing tool for CRM users (that is, support cases).Office Live Meeting—Gives Microsoft Dynamics CRM users the ability to track Live Meeting events in CRM (that is, track in CRM).In addition, Microsoft Dynamics CRM works with the proven and reliable Microsoft business and IT solutions so you can get everything you need from a trusted provider.CLICK
  • Technology plays a vital role in simplifying processes and streamlining workflows across complex enterprises. As we’ve discussed, Microsoft Dynamics CRM Online is a flexible solution that can be integrated with existing IT investments to help companies improve sales, service, and collaboration processes that ultimately establish stronger relationships with their customers. Now let’s consider how it works with other Microsoft solutions for a complete end-to-end system that helps CIOs simplify the IT processes with world-class, widely known technology and provides a familiar, customized interface for sales, service, and all users to drive adoption in your IT investments. With Microsoft solutions, your technology investments can be maximized with connected applications built on a broader platform that includes solutions that were developed to work together and connect business processes. Let’s take a look at how integrated Microsoft solutions—including Microsoft Dynamics CRM Online, Microsoft Office, collaboration tools such as Office SharePoint Server, Microsoft Dynamics for ERP, and more—help simplify processes, strengthen valuable relationships, and drive sales and service excellence. CLICKLet’s start with a solid foundation:With an IT strategy built on Microsoft development and security-management tools—and running on a foundation that’s grounded in XML, web services, industry standards, and Microsoft .NET innovations—Microsoft partners and CIOs of enterprises can build connected systems to bring together their people, processes, and information. Microsoft development tools are among the most widely known in the technology discipline, so your staff can manage systems based on knowledge many developers and IT managers are already familiar with. The Windows Azure platform is a flexible cloud-computing platform that lets you focus on solving business problems and addressing customer needs. No need to invest up-front on expensive infrastructure. Pay only for what you use, scale up when you need capacity and pull it back when you don’t. We handle all the patches and maintenance—all in a secure environment with more than 99.9 percent uptime. Adding the Microsoft Office Business Platform not only lets CEOs and CIOs provide employees with the Microsoft Office applications that many people already know and use, it also provides a platform for connecting specific business information and even creating new applications and dashboards that give each person the exact information needed in each role. And now Microsoft Office 365 brings together cloud versions of our most trusted communications and collaboration products with the latest version of our desktop suite for businesses of all sizes. CLICKAnd Microsoft solutions offer strong communication and collaboration benefits:Some of worlds leading collaboration tools—including Microsoft SharePoint and Microsoft BizTalk Server—together with Microsoft Dynamics CRM Online provide an environment in which you can:Keep coworkers, partners, customers—even online communities—in sync, and accelerate communications between sales and engineering. Provide contextual document workspaces for employees across departments and locations, and extend workspaces to partners and customers as needed—securely. Unify communications across all relationships vital to your organization. CLICKLet’s look at the benefits of Enterprise Content Management plus Microsoft Dynamics CRM Online:Microsoft servers and other collaboration tools empower your organization to: •       Author, manage, and organize complex documents and content.PLUS add Microsoft Dynamics CRM Online to help deliver: •       Integrated customer and document management.•       Customer/partner extranets.•       Enterprise-wide search.CLICKAnd Microsoft solutions can also help accelerate the effectiveness of business process and business intelligence.Connect Microsoft Dynamics CRM Online with Microsoft Office and you’ve got applications that work with and like each other to streamline and simplify processes. Add Microsoft Dynamics ERP solutions for your business, and you’ve got tools to drive deep and broad business intelligence to people across your organization:Make the right information available throughout the business process.Provide the right people with easy access to the BI each needs in his or her role. Use Microsoft Dynamics CRM and SharePoint Server to help ensure consistent, effective workflow. CLICKMicrosoft Dynamics CRM is a powerful application on its own for improving productivity in sales, service, and marketing processes. It also helps you build customer satisfaction and loyalty with outstanding service-management tools. But as you can see,when built on a Microsoft foundation and connected with other widelyfamiliar Microsoft solutions, it’s a powerful force to help drive business-process excellence across the enterprise. And now with powerful cloud-deployment options, you can deliver complete and customized solutions that work with and like each other across your company quickly and reliably, scale them on demand, and help minimize IT costs. CLICK
  • Now you’ve seen how Microsoft Dynamics CRM online offerings let you harness cloud power for growth as you:Amplify productivityGain agilityExpand your business
  • The most comprehensive approach to cloud computing—all on your terms. Whether in a private cloud, public cloud, or Software as a Service environment, Microsoft provides the flexibility and control to consume IT as a service whichever way best meets your unique business needs.

Nutzen Sie die Cloud Power für Ihr Microsoft Dynamics CRM Nutzen Sie die Cloud Power für Ihr Microsoft Dynamics CRM Presentation Transcript

  • Nutzen Sie die Cloud Powerfür Ihr CRM
    Microsoft Dynamics® CRM und Microsoft ® Cloud Services
    04.10.2011
  • Bis 2012 werden40 % der Unternehmen eine Kombination aus Cloud- und On-Premise-Varianten einsetzen …, um ihren UC-Bedarf zu decken.Gartner
    60 % der SMBs sind an Managed Services interessiert – eine Steigerung von 100 % gegenüber dem letzten Quartal. AMI-Partners
    SaaS wird voraussichtlich um 17,7 % CAGR wachsen. Gartner
    Der Markt bewegt sich in die Cloud
    „Bis 2012 werden 80 % der Fortune-1000-Unternehmen einen oder mehrere Cloud-Computing-Services einsetzen, und 20 % der Unternehmen werden keine eigenen IT-Assets besitzen.”
    „Das Ergebnis: Early Adopter realisieren greifbare Vorteile;d. h., dass Cloud Computing real geworden ist und einer genauen Überprüfung als neuem Plattform-Set für Unternehmens-lösungen standhält.”
  • Vorteile von Cloud Computing
    Niedrigere IT-Kosten
    Skalierbarkeit fürUnternehmens-wachstum/Wandel
    Mehr Rechenleistung und Speicherplatz zu geringeren Kosten
    Cloud Power
    Schnelle Bereitstellunginkl. globaler Expansion
    BeschleunigteKommunikation und Zusammenarbeit
    Konsistente Werkzeuge und Prozesse
    View slide
  • Microsoft bringt die Cloud Power zu Ihnen, um:
    - die Produktivität zu steigern.
    - Flexibilität und IT-Effizienz zu gewinnen.
    - Ihr Unternehmen zu erweitern.
    View slide
  • Microsoft Dynamics CRM mit Cloud Power hilft Ihnen:
    die Service-produktivität
    zu verbessern
    die Vertriebs-produktivitätzu steigern
    bedarfsgerechteAnpassungen und Skalierung vorzunehmen
    Lösungen schnellweltweit bereitzustellen
  • Warum Microsoft Cloud Power für CRM?
    intelligent
    vertraut
    vernetzt
    flexibel
  • Passen Sie Ihre Cloud mit Microsoft Dynamics CRM an
    In einer öffentlichen Cloud
    (Public)
    In einer eigenen Cloud(Private)
    On-Premise
  • Herausforderung: Verbesserung von Vertrieb und Servicemanagement
    Herkömmliche CRM-Systeme können nicht an individuelle Geschäftsanforderungen angepasst werden.
    Bei On-Premise-Varianten von CRM entstehen Ausfallzeiten durch Bereitstellung und Wartung.
    Wichtige Business Intelligence ist in Datensilos eingeschlossen.
    Prozesse sind innerhalb des Unternehmens nicht konsistent.
    ?
    WIE KÖNNEN SIE DIESE GRENZEN ÜBERWINDEN UND EIN BESSERES VERTRIEBS-, SERVICE- UND BEZIEHUNGSMANAGEMENT REALISIEREN?
  • Microsoft Dynamics CRM mit Cloud Power:
    Funktioniert so wie andere weit verbreitete Software und ist eng in diese integriert.
    Wandelt verteilte Daten in direkt verfügbare Business Intelligence um.
    Ermöglicht Ihnen, individuelle Anwendungen schnell zu entwickeln und einzuführen.
  • Herausforderungen im Vertrieb
    Zu langer Verkaufszyklus, zu niedrige Abschlussquote.
    Keine Verbindungen zwischen Supply und Sales Chain.
    Derzeitige CRM-Werkzeuge behindern Vertriebsexpansion.
    ?
    WIE KÖNNEN SIE IHRE VERTRIEBSPRODUKTIVITÄT IM GESAMTEN UNTERNEHMEN STEIGERN?
  • Microsoft Dynamics CRM mit Cloud Power hilft Ihnen:
    Schnell eine direkt verfügbare, durchgängige Vertriebsautomatisierung einzuführen, um die Conversion Rates zu erhöhen.
    Mehrere Systeme zu verbinden und sie einfach mithilfe benutzerbasierter Webparts bereitzustellen.
    International zu expandieren, indem Sie konsistente, direkt verfügbare Lösungen in der Cloud bereitstellen.
  • Herausforderungen im Service
    Prozesse im Kundenservice sind inkonsistent und unzuverlässig.
    Kunden haben keinen sicheren Zugriff auf wichtige Informationen.
    Kunden werden nicht durchgängig professionell betreut.
    ?
    WIE KÖNNEN SIE EINEN PROFESSIONELLEN UND ZUGLEICH KOSTENGÜNSTIGEN SERVICE BIETEN?
  • Microsoft Dynamics CRM mit Cloud Power hilft Ihnen:
    Einen zuverlässigen, durchgängigen Kundenservice mit konsistenten Prozessen und Werkzeugen zu realisieren.
    Daten auf dem neuesten Stand zu halten und sicher zu speichern.
    Kunden in allen Kanälen professionell zu betreuen.
  • Herausforderungen bei der Anpassung
    CRM-Lösung kann nicht an spezifische Geschäftsanforderungen angepasst werden.
    Line-of-Business- und branchenspezifische Anwendungen stehen nicht zur Verfügung.
    Verschiedene Systeme lassen sich nicht verbinden.
    ?
    WIE KÖNNEN SIE ANGEPASSTE ANWENDUNGEN SCHNELL UND KOSTENGÜNSTIG ENTWICKELN, BEREITSTELLEN UND VERBINDEN?
  • Microsoft Dynamics Extended CRM (XRM) mit Cloud Power hilft Ihnen:
    Anwendungen, die auf einen Geschäftsbereich, ein Unternehmen oder eine Branche ausgerichtet sind, zu entwickeln und zu modifizieren.
    Anwendungen mit Software zu verbinden, auf die Ihre Mitarbeiter zugreifen können und deren Bedienung sie bereits kennen.
    Angepasste Anwendungen im gesamten Unternehmen schnell bereitzustellen.
  • Erfolge von Kunden: Trion
    „Unsere Effizienz hat sich mit Microsoft Dynamics CRM Online um 100 % gesteigert … Wir brauchen keine IT-Ressourcen von anderen Aufgaben abzuziehen, um das CRM-System zu betreuen.”
    Jeff Kiely, Vice President of Sales and Marketing, Trion
    Ergebnisse
    Situation
    Lösung
    Trion, ein Consulting-Unternehmen für Mitarbeiter Benefits, musste die Produktivität im Vertriebsteam steigern und die Zusammenarbeit verbessern.
    Herausforderung: Trion benötigte ein System zur Vertriebsautomatisierung, das Mehrfachaufwand eliminiert, einfach zu bedienen ist und die Zusammenarbeit im Vertrieb unterstützt.
    Mit Microsoft Dynamics CRM Online führte Trion innerhalb weniger Wochen ein CRM-System ein, das zum Budget und zu den Geschäfts-anforderungen passt.
    Aufgrund der nahtlosen Zusammenarbeit mit Microsoft Outlook®, das bereits beim Vertriebsteam im Einsatz war, wurde die CRM-Lösung schnell erlernt und gut angenommen.
    100 % Verbesserung bei der Vertriebseffizienz
    Schnelle Bereitstellung und Akzeptanz
    Verbesserte Transparenz
    Niedrige Implementierungs- und Wartungskosten
    Verbesserte Zusammenarbeit
    Höherer ROI von Marketingkampagnen
  • Erfolge von Kunden: 1-888-TRASH-IT
    „Dank der umfassenden Funktionen, des attraktiven Preises und der Anpassungsmöglichkeiten von Microsoft Dynamics CRM Online erhalten wir für jeden investierten Dollar einen unschätzbar hohen Wert – gerade im Vergleich zu den Alternativen, die wir uns angesehen haben.”
    Sam Jawad, Gründer, 1-888-TRASH-IT!
    Ergebnisse
    Situation
    Lösung
    TRASH-IT, ein Unternehmen der Entsorgungswirtschaft, nutzte ein unflexibles CRM-System, das nicht zu den Abläufen passte und nicht unternehmensweit bereitgestellt werden konnte.
    Herausforderung: Es wurde eine CRM-Lösung benötigt, die an die unternehmensspezifischen Anforderungen angepasst und einfach auf Franchiser ausgedehnt werden konnte, um Vertrieb und Kundenservice zu verbessern.
    Microsoft Dynamics CRM Online bietet eine anpassbare Lösung, die auf individuelle Anforderungen ausgerichtet werden kann.
    Das System wurde schnell im gesamten Unternehmen eingeführt. Es ermöglicht die direkte Weitergabe von bewährten Geschäftsprozessen an die Franchisenehmer in einem leicht verständlichen und direkt verwendbaren Format.
    Kundenzuwachs
    Besserer Kunden- und Franchiseservice
    Geschäftskontinuität bei allen Franchisenehmern
    Niedrige Kosten, kein IT-Aufwand
    Verbesserte Effizienz dank einfachem Zugriff über das Internet und mit mobilen Endgeräten
  • Erfolge von Kunden: Century Payments
    „Durch den Wechsel von Salesforce.com auf Microsoft Dynamics CRM Online sparen wir mit 160 Benutzern monatlich bis zu $13.000. Außerdem können wir mit Microsoft Dynamics CRM Online viel mehr machen.”
    Joel Friedman, CIO, Century Payments
    Ergebnisse
    Situation
    Lösung
    Mit Microsoft Dynamics CRM konnte innerhalb von sechs Monaten die Anzahl der Vertriebsmitarbeiter, die die Lösung nutzen, verdreifacht werden.
    Das Unternehmen spart im Vergleich zur Vorgängerlösung monatlich fast $13.000.
    Century Payments nutzte Microsoft Dynamics CRM, um neue zeitsparende Anwendungen zu entwickeln.
    • Century Payments bietet innovative Services zur Zahlungsverarbeitung für Einzelhändler an.
    • Herausforderung: Aufgrund der Expansionspläne für die internen und externen Vertriebsorganisationen suchte das Unternehmen nach einem kostengünstigeren und effektiveren Lösungspaket für Customer Relationship Management. Mit der vorhandenen Salesforce.com-Lösung war man nicht mehr zufrieden.
    Jährliche Einsparungen in Höhe von $150.000
    Zuverlässiger Service für zentrale Geschäfts-anwendungen
    Entwicklung neuer Anwendungen innerhalb weniger Wochen
    Eine der neuen Anwendungen sorgt für 35 % schnellere Händlerfreigaben.
  • Erfolge von Kunden: Data Reduction Systems
    „Aufgrund der nahtlosen Integration in Outlook wussten wir, dass die Erlernung und Bedienung der Anwendung für unsere Mitarbeiter keine zusätzliche Belastung darstellen würde … Sie hat uns geholfen, eine Benutzerakzeptanz von 100 % zu realisieren.”
    Marc Chester, VP of Business Development, Data Reduction Systems
    Ergebnisse
    Situation
    Lösung
    Data Reduction Systems (DRS) bietet für Organisationen, darunter viele Pharmaunternehmen, Lösungen für Datenspeicherung, Archivierung und Abruf an.
    Herausforderung: Die CRM-Lösung von DRS war kompliziert in der Bedienung, sodass die Mitarbeiter sie nicht verwendeten. Der Zugriff auf präzise Vertriebs- und Servicedaten war erschwert.
    Microsoft Dynamics CRM bietet eine einfach zu bedienende Oberfläche und lässt sich nahtlos in Microsoft Outlook integrieren, das intensiv von den Mitarbeitern des Unternehmens genutzt wird.
    Die Mitarbeiter nahmen das neue System schnell an und profitieren jetzt vom Echtzeit-Zugriff auf präzise Daten, um den Vertrieb zu verbessern.
    Mehr Verkaufsabschlüsse
    Vereinfachter Datenaustausch
    Verbesserte Business Intelligence
    Unternehmensweite Akzeptanz des einfach zu bedienenden Systems
  • Microsoft Dynamics CRM mit Cloud Power
    Hoher Wert
    Direkter Onlinezugriff
    Vertraute Umgebung
    • Einfach zu erlernen und zu bedienen
    • Browser, Outlook oder Mobiltelefon
    • Datenabruf von unterwegs
    • Mehr Produktivität
    • Mehr erhalten, weniger bezahlen
    • Geringe Startkosten
    • Administration durch Microsoft
    • SLA mit 99,9 % Verfügbarkeit
    • Schnelle Bereitstellung
    • Ortsunabhängiger Zugriff
    • Unverbindliche Testversion
    • Echtzeit-Transparenz im Vertrieb
  • Bei Microsoft nutzen Sie die Cloud zu Ihren Bedingungen
    GehosteteServer
    Zugewiesene
    Umgebung
    Hybrid
    Public Cloud
    Private Cloud
    Softwareas a ServiceAnwenderproduktivität
    Platform as a Service Schnelle App-Entwicklung
    Infrastructure as a Service Weniger Administration
  • Microsoft-Lösungen: Better Together
  • Mehr Produktivität dank verknüpfter Microsoft-Lösungen
    Enterprise Content Management + CRM
    • Erstellung, Verwaltung und Organisierung komplexer Inhalte
    • Bereitstellung von Kunden- und Partner-Extranets
    • Einführung unternehmensweiter Suchfunktionalität
    Cloud Power
    Kommunikation + Zusammenarbeit
    • Austausch mit Kollegen, Geschäftspartnern und Kunden
    • Bereitstellung von Team-Arbeitsbereichen
    • Vereinheitlichung der Kommunikation
    Business Intelligence + CRM
    Bereitstellung der richtigen Informationen in allen Geschäftsprozessen – inklusive einfachem Zugriff auf rollenspezifische BI
    Produktivitätssteigerungen mit Microsoft Dynamics CRM Online
    Microsoft Azure
    Eine flexible Cloud-Computing-Plattform, die Ihnen die Konzentration auf Geschäftsprobleme und Kundenanforderungen ermöglicht
    Administrationund Sicherheit
    Einfache Verwaltung und Bereitstellung rund um den Globus
    Office Business Platform – Office 365
    Einfache Bereitstellung von Rich-Client- und webbasierten Unternehmenslösungen
  • NUTZEN SIE DIE CLOUD POWER für Ihr Wachstum
    Expansion Ihres Unternehmens
    Mehr Produktivität
    Mehr Agilität
  • Nehmen Sie jetzt den Kurs Richtung Zukunft.NUTZEN SIE DIE CLOUD POWER.
  • Vielen Dank
  • © 2010 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS PRESENTATION.Microsoft, Bing, the Internet Explorer logo, Microsoft Dynamics, the Microsoft Dynamics logo, the Office logo, Outlook, the Server logo, SharePoint, Windows Live, and the Windows logo are trademarks of the Microsoft group of companies. All other trademarks are property of their respective owners.