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Busorg refined for btec l3 eba p4

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  • 1. Business Functions and Organisation Additional notes by Mr C in green italics like this!
  • 2. Business Functions
    • Human Resources
    • Sales and Marketing
    • Research and Development
    • Production/Operations
    • Customer Service
    • Finance and Accounts
    • Administration and IT
    The Big 7! Got to be listed in Intro or in a diagram!
  • 3. Human Resources
    • Recruitment and retention
      • Job descriptions
      • Person Specifications
    • Dismissal
    • Redundancy
    • Motivation
    • Professional development and training
    • Health and safety and conditions at work
    • Liaison with trade unions
    Expand or Explain each of these PLUS link briefly to Oxfam & Thorpe Park
  • 4. Sales and Marketing
    • Market research
    • Promotion strategies
    • Pricing strategies
    • Sales strategies
    • The sales team
    • Product – advice on new product development, product improvement, extension strategies, target markets
    Expand or Explain each of these PLUS link briefly to Oxfam & Thorpe Park
  • 5. Research and Development
    • New product development
    • Product improvements
    • Competitive advantage
    • Value added
    • Product testing
    • Efficiency gains
    • Cost savings
    Expand or Explain each of these PLUS link briefly to Oxfam & Thorpe Park
  • 6. Finance and Accounts
    • Cash flow
      • Monitoring income/revenue
      • Monitoring expenditure
    • Preparing accounts
    • Raising finance
      • Shares
      • Loans
    • Links with all other functional areas
    Expand or Explain each of these PLUS link briefly to Oxfam & Thorpe Park
  • 7. Production/Operations
    • Acquiring resources
    • Planning output – labour, capital, land
    • Monitoring costs
    • Projections on future output
    • Production methods
      • Batch
      • Flow
      • Job
      • Cell
    • Efficiency
    Expand or Explain each of these PLUS link briefly to Oxfam & Thorpe Park
  • 8. Customer Service
    • Monitoring distribution
    • After-sales service
    • Handling consumer enquiries
    • Offering advice to consumers
    • Dealing with customer complaints
    • Publicity and public relations
    Expand or Explain each of these PLUS link briefly to Oxfam & Thorpe Park
  • 9. Administration and IT
    • Managing estates – cleaning, health and safety, maintenance, security
    • Reception
    • Clerical work – reporting, recording, record keeping, communication
    • Overview of quality control
    • Use of IT systems
    Expand or Explain each of these PLUS link briefly to Oxfam & Thorpe Park
  • 10. Business Organisation
    • Authority – the right to make decisions and carry out tasks
    • Span of control – the number of people a superior is responsible for
    • Chain of Command – the relationship between different levels of authority in the business
    • Hierarchy – shows the line management in the business and who has specific responsibilities
    • Delegation – authority to carry out actions passed from superior to subordinate
    • Empowerment – giving responsibilities to people at all levels of the business to make decisions
    This is now the second part of P4! These terms must be referred to when describing how different Functions work together!
  • 11. Organisation Charts Hierarchical Structure Managing Director Sales Director Marketing Director Finance Director A B C D Market Research Strategy Purchasing Manager Sales Manager Accounts Manager Explain why Departments work together with at least 5 examples!
  • 12. Organisation Charts Centralised/Entrepreneurial Most Business Organisation Charts look like this… R&D Marketing Sales Production Finance MD
  • 13. Organisation Charts Collaborative Although some work like this… Sales Marketing Production Accounts
  • 14. Organisation Charts Project Marketing R&D Sales Finance HR Production Matrix Structure Or like this…
  • 15. Conclusion Emphasise why Functions MUST work together and the benefits that it brings! Extra Info on.. http://www.ebitnow.com/oxford_school_business_ec/2009/11/thorpe-park-student-pack-2009.html#tp

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