A Presentation on N ON – V ERBAL C OMMUNICATION Prepared by:-Present for Mehul RasadiyaMs. Brinda Raycha(K.K.Parekh Inst. of Mgt. Studies)
I NTRODUCTIONNon-Verbal (non word) communication means all communication without words.Nonverbal communication (NVC) is usually understood as the process of communication through sending and receiving wordless messages.
S TUDIES SHOW THAT DURING INTERPERSONAL COMMUNICATION 7% of the message is verbally communicated while 93% of the message is non-verbally transmitted. Of the 93% non verbal communication, 38% is through vocal tones, 55% is through facial expressions and non-verbal acts.
NON-VERBAL COMUNICATION BODY SIGHLANGUAGE LANGUAGE
B ODY L ANGUAGEFacial expression(s)EyesLipsArmsHandsFingerslegs
FACIAL EXPRESSIONS A smile, raised eyebrow all convey information. Facial expression continually change during interaction. There are evidence that the meaning of these expression may be
E YE C ONTACT eye contact is a form of nonverbal communication and is thought to have a large influence on social behaviour. You can read ones mind by looking at eyes.
A RMS Folded Arms indicates a defensive position Arms on Hips indicates anger or aggression Arms Behind Back indicates ease and control
H ANDS Of all body parts the hands are probably used most for communicating non-verbally. Hand waves are used for greeting, beckoning or farewells.
W HAT T HEY M EAN Ok! Good job! One moment please. I can’t hear you.
W HAT T HEY M EAN Let me help you. Lalala, I can’t hear you. Eureka! I’ve got it!
W HAT T HEY M EAN Shh! Be Quiet! Whoa! Back off! That’s not for me. Everything is OK.
S O W HAT D OES T HIS M EAN ? So tell me more! I’m open to your ideas. I accept you. Welcome!
S O W HAT D OES T HIS M EAN ? I know you! Look at that! Great to see you! That’s awesome!
S IGN L ANGUAGE Audio (Sound) Signal Drum beating was used to make important announcement and to inform people to assemble at specified place. Several types of alarms signals are used to caution people. Like, Fire alarms, accident alarm, machine breakdown alarm, Buzzers, Push button bells, electronic bell and other sound signalizing system are used in the offices. Visual Signals Visual signal are used to convey messages for general information and education such as Posters, Drawing, Cartoon, Photographs, Books contains maps and Diagrams. Hotels, tour and travels agencies, motor companies etc use color Photographs.
A UDIO (S OUND ) S IGNAL Alarms (All types) Buzzers Push Button Bells Electronic Bell Sound Signal System