HVHF Sciences
User-Centered Design & Human Factors Engineering

of
Critical Communication Technologies

http://hvhfscience...
What is

HVHF ?

HVHF: High Velocity Human Factors, is
the science concerning human
capabilities and limitations when
work...
HVHF Sciences
 What does HVHF Sciences do?
 Perform field research to discover gaps and challenges in
human-technology i...
HVHF Sciences
 Why is HVHF Sciences different?
 Not a generalist!
 CATEGORY AUTHORITY IN USER-CENTERED DESIGN OF
MISSIO...
Moin Rahman
Founding Principal
HVHF Sciences
B.S. Mechanical Engineering, PSG Tech, Coimbatore, India
M.S. Human Factors S...
HVHF Research & Design
Field Research
(Cognitive Ethnography)

Human-Systems Integration
(Tactical Edge to Backend Command...
HVHF Solutions
(example 1/2)

Hyper-Intuitive User-Interfaces
(hi-UIs)

© HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014

7
Redesigning Firefighters’ Radio UI

Current User-Interface on firefighter radio
• Poor ergonomics (note: glove usage)
• us...
Firefighters UI - Redesign
Redesigned by
applying HVHF’s hi-UI

Note the Changes:
 The Form Factor
 Physical User-Interf...
Firefighters HMI - Redesign
Enhancements
 Wearability
 Accessibility
 Usability
 Hyper-Intuitive: an
extension of the
...
HVHF Solutions
(example 2/2)

Human-Systems Integration
(HSI)

© HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014

11
Human-Systems Integration

Law Enforcement Socio-Technical System:
Integrating Officers at the Tactical Edge + Dispatch in...
Human Factors Analysis of System Elements at
FIVE LEVELS
Functional Purpose: goals
tactical networking, power, range,
encr...
Human-Systems Integration
Data  Information  Knowledge

•
•
•

Information Relevancy
Intensity of information
Modality o...
Design, Solutions & Services
Short-term Projects
Solutions / Services
Ergonomics specs: form factor, controls (knobs, butt...
Design, Solutions & Services
Long-term Projects
Solutions / Services
Product Design & Development

Field Research
Human-Sy...
Summary: HVHF Sciences
• Expert in human factors engineering and integration of
critical communication systems
• Research,...
Contact Info: HVHF Sciences

http://hvhfsciences.com/
E-mail: hvhf33322@gmail.com
Ph: +1-954-868-9163
© HVHF SCIENCES LLC,...
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HVHF Sciences: User-Centered Design & High Velocity Human Factors Engineering of Critical Communication Technologies

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This presents HVHF Sciences' unique value proposition to mission critical technology companies and clients.

The ultimate goal for us at HVHF Sciences is to provide unrivaled benefit to end-users (first responders, law enforcement officers, fire fighters, among others) by applying innovative human engineering and user-centered design solutions. In the process, this would also make our client's mission critical communication and computing technology stand apart from the rest of the competition.

HVHF Sciences' user-centered design solutions will deliver best-in-class Usability and Situation Awareness to critical communication professionals at the tactical edge to the backend in the command and control centers.

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HVHF Sciences: User-Centered Design & High Velocity Human Factors Engineering of Critical Communication Technologies

  1. 1. HVHF Sciences User-Centered Design & Human Factors Engineering of Critical Communication Technologies http://hvhfsciences.com/ e-mail: hvhf33322@gmail.com © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 1
  2. 2. What is HVHF ? HVHF: High Velocity Human Factors, is the science concerning human capabilities and limitations when working in safety-critical domains. The science of HVHF is applied to design intuitive and easy-to-use communication and computing technology specially for: - Law Enforcement Firefighting Utilities Transportation Emergency Medicine © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 2
  3. 3. HVHF Sciences  What does HVHF Sciences do?  Perform field research to discover gaps and challenges in human-technology interactions  Design & usability test human-device and -system interaction solutions.  What problems does HVHF Sciences solve?  Design intuitive, robust & reliable user-interfaces, from device to dispatch and back office systems to control rooms.  Provide human factors specifications for critical comm. devices and systems integration. © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 3
  4. 4. HVHF Sciences  Why is HVHF Sciences different?  Not a generalist!  CATEGORY AUTHORITY IN USER-CENTERED DESIGN OF MISSION CRITICAL COMMS. TECHNOLOGY  Why should it matter for stakeholders? (users, clients, design, engineering, business)  Makes technology usable under both normal and abnormal situations  Innovate boldly  Independent, Conflict-free evaluations and usability testing © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2013 © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 4
  5. 5. Moin Rahman Founding Principal HVHF Sciences B.S. Mechanical Engineering, PSG Tech, Coimbatore, India M.S. Human Factors Science & Cognitive Engineering State University of New York at Buffalo Over 25 years experience in industry 12-years at Motorola Solutions (Land Mobile Radio & Enterprise Sector) Principal Human Factors Scientist to the CTO 2011 – Present: HVHF Sciences, Coral Springs, FL © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 5 More at:
  6. 6. HVHF Research & Design Field Research (Cognitive Ethnography) Human-Systems Integration (Tactical Edge to Backend Command & Control Systems) Ergonomics & Userinterface Design Human- Human-engineering of technology Systems Integration Usability Testing Prototypes; Shipping Products; Competitive Benchmarking © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 6
  7. 7. HVHF Solutions (example 1/2) Hyper-Intuitive User-Interfaces (hi-UIs) © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 7
  8. 8. Redesigning Firefighters’ Radio UI Current User-Interface on firefighter radio • Poor ergonomics (note: glove usage) • usability • Not intuitive specially under stress when human cognitive and physical capabilities are diminished © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 8
  9. 9. Firefighters UI - Redesign Redesigned by applying HVHF’s hi-UI Note the Changes:  The Form Factor  Physical User-Interface © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 9
  10. 10. Firefighters HMI - Redesign Enhancements  Wearability  Accessibility  Usability  Hyper-Intuitive: an extension of the mind-body © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 10
  11. 11. HVHF Solutions (example 2/2) Human-Systems Integration (HSI) © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 11
  12. 12. Human-Systems Integration Law Enforcement Socio-Technical System: Integrating Officers at the Tactical Edge + Dispatch in the Back-End + Technology (backbone, infrastructure, end-user devices) More at: http://hvhfsciences.blogspot.com/2013/08/the-future-of-first-response-emergency.html © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 12
  13. 13. Human Factors Analysis of System Elements at FIVE LEVELS Functional Purpose: goals tactical networking, power, range, encryption, portability, weight Abstract Function: laws & principles physics, RF propagation, data rates & volume, bandwidth Generalized Functions: implementation Infrastructure, HW/SW, assets Physical Functions: process Transmitters, radios Physical Form: components Form factor, physical/graphical UI Above analysis Ensures seamless and fluid H-S Integration © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 13
  14. 14. Human-Systems Integration Data  Information  Knowledge • • • Information Relevancy Intensity of information Modality of Information • voice, data, haptic, tone  Enhancing Comms.& Situation Awareness  H2H, M2M, H2M (H = Human; M = Machine)  Naturalistic Decision Making  blending objective evidence with subjective experience. (Endsley) Minimize Error, Maximize Successful Outcomes, Enhance Throughout from Humans, Machine and System © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 14
  15. 15. Design, Solutions & Services Short-term Projects Solutions / Services Ergonomics specs: form factor, controls (knobs, buttons, PTT) User-Interface Design & Evaluation: GUI, Information Architecture, Speech UI Competitive Benchmarking: Subscriber units, devices, and technology Usability Testing & Situation Awareness Measurement (with objective/subjective measurements) LARPing (live action role playing) of prototypes and pre-release products © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014
  16. 16. Design, Solutions & Services Long-term Projects Solutions / Services Product Design & Development Field Research Human-Systems Integration Design Ideation (P25, TETRA, PMR, LTE, Critical Comms) Form Factor, User-Interface Design Field Research H2H, M2M, H2M Interfacing Usability Testing Test, Verify, Measure, Quantify  Human & System Situation Awareness & Performance © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 16
  17. 17. Summary: HVHF Sciences • Expert in human factors engineering and integration of critical communication systems • Research, design and deliver paradigm shifting “hyper-intuitive” UI solutions • Measure, verify and ensure technology is user-friendly to deliver utility & Situation Awareness under normal, non-normal and abnormal situations • Apply science of HVHF to make technology compatible with human capabilities and limitations • To Industry: competitive positioning & industry leadership • To Critical Comms Community & End-users: minimize sub-optimal outcomes, maximize utility of communication technology © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 17
  18. 18. Contact Info: HVHF Sciences http://hvhfsciences.com/ E-mail: hvhf33322@gmail.com Ph: +1-954-868-9163 © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 18

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