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HVHF Sciences: User-Centered Design & High Velocity Human Factors Engineering of Critical Communication Technologies
 

HVHF Sciences: User-Centered Design & High Velocity Human Factors Engineering of Critical Communication Technologies

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This presents HVHF Sciences' unique value proposition to mission critical technology companies and clients. ...

This presents HVHF Sciences' unique value proposition to mission critical technology companies and clients.

The ultimate goal for us at HVHF Sciences is to provide unrivaled benefit to end-users (first responders, law enforcement officers, fire fighters, among others) by applying innovative human engineering and user-centered design solutions. In the process, this would also make our client's mission critical communication and computing technology stand apart from the rest of the competition.

HVHF Sciences' user-centered design solutions will deliver best-in-class Usability and Situation Awareness to critical communication professionals at the tactical edge to the backend in the command and control centers.

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    HVHF Sciences: User-Centered Design & High Velocity Human Factors Engineering of Critical Communication Technologies HVHF Sciences: User-Centered Design & High Velocity Human Factors Engineering of Critical Communication Technologies Presentation Transcript

    • HVHF Sciences User-Centered Design & Human Factors Engineering of Critical Communication Technologies http://hvhfsciences.com/ e-mail: hvhf33322@gmail.com © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 1
    • What is HVHF ? HVHF: High Velocity Human Factors, is the science concerning human capabilities and limitations when working in safety-critical domains. The science of HVHF is applied to design intuitive and easy-to-use communication and computing technology specially for: - Law Enforcement Firefighting Utilities Transportation Emergency Medicine © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 2
    • HVHF Sciences  What does HVHF Sciences do?  Perform field research to discover gaps and challenges in human-technology interactions  Design & usability test human-device and -system interaction solutions.  What problems does HVHF Sciences solve?  Design intuitive, robust & reliable user-interfaces, from device to dispatch and back office systems to control rooms.  Provide human factors specifications for critical comm. devices and systems integration. © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 3
    • HVHF Sciences  Why is HVHF Sciences different?  Not a generalist!  CATEGORY AUTHORITY IN USER-CENTERED DESIGN OF MISSION CRITICAL COMMS. TECHNOLOGY  Why should it matter for stakeholders? (users, clients, design, engineering, business)  Makes technology usable under both normal and abnormal situations  Innovate boldly  Independent, Conflict-free evaluations and usability testing © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2013 © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 4
    • Moin Rahman Founding Principal HVHF Sciences B.S. Mechanical Engineering, PSG Tech, Coimbatore, India M.S. Human Factors Science & Cognitive Engineering State University of New York at Buffalo Over 25 years experience in industry 12-years at Motorola Solutions (Land Mobile Radio & Enterprise Sector) Principal Human Factors Scientist to the CTO 2011 – Present: HVHF Sciences, Coral Springs, FL © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 5 More at:
    • HVHF Research & Design Field Research (Cognitive Ethnography) Human-Systems Integration (Tactical Edge to Backend Command & Control Systems) Ergonomics & Userinterface Design Human- Human-engineering of technology Systems Integration Usability Testing Prototypes; Shipping Products; Competitive Benchmarking © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 6
    • HVHF Solutions (example 1/2) Hyper-Intuitive User-Interfaces (hi-UIs) © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 7
    • Redesigning Firefighters’ Radio UI Current User-Interface on firefighter radio • Poor ergonomics (note: glove usage) • usability • Not intuitive specially under stress when human cognitive and physical capabilities are diminished © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 8
    • Firefighters UI - Redesign Redesigned by applying HVHF’s hi-UI Note the Changes:  The Form Factor  Physical User-Interface © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 9
    • Firefighters HMI - Redesign Enhancements  Wearability  Accessibility  Usability  Hyper-Intuitive: an extension of the mind-body © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 10
    • HVHF Solutions (example 2/2) Human-Systems Integration (HSI) © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 11
    • Human-Systems Integration Law Enforcement Socio-Technical System: Integrating Officers at the Tactical Edge + Dispatch in the Back-End + Technology (backbone, infrastructure, end-user devices) More at: http://hvhfsciences.blogspot.com/2013/08/the-future-of-first-response-emergency.html © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 12
    • Human Factors Analysis of System Elements at FIVE LEVELS Functional Purpose: goals tactical networking, power, range, encryption, portability, weight Abstract Function: laws & principles physics, RF propagation, data rates & volume, bandwidth Generalized Functions: implementation Infrastructure, HW/SW, assets Physical Functions: process Transmitters, radios Physical Form: components Form factor, physical/graphical UI Above analysis Ensures seamless and fluid H-S Integration © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 13
    • Human-Systems Integration Data  Information  Knowledge • • • Information Relevancy Intensity of information Modality of Information • voice, data, haptic, tone  Enhancing Comms.& Situation Awareness  H2H, M2M, H2M (H = Human; M = Machine)  Naturalistic Decision Making  blending objective evidence with subjective experience. (Endsley) Minimize Error, Maximize Successful Outcomes, Enhance Throughout from Humans, Machine and System © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 14
    • Design, Solutions & Services Short-term Projects Solutions / Services Ergonomics specs: form factor, controls (knobs, buttons, PTT) User-Interface Design & Evaluation: GUI, Information Architecture, Speech UI Competitive Benchmarking: Subscriber units, devices, and technology Usability Testing & Situation Awareness Measurement (with objective/subjective measurements) LARPing (live action role playing) of prototypes and pre-release products © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014
    • Design, Solutions & Services Long-term Projects Solutions / Services Product Design & Development Field Research Human-Systems Integration Design Ideation (P25, TETRA, PMR, LTE, Critical Comms) Form Factor, User-Interface Design Field Research H2H, M2M, H2M Interfacing Usability Testing Test, Verify, Measure, Quantify  Human & System Situation Awareness & Performance © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 16
    • Summary: HVHF Sciences • Expert in human factors engineering and integration of critical communication systems • Research, design and deliver paradigm shifting “hyper-intuitive” UI solutions • Measure, verify and ensure technology is user-friendly to deliver utility & Situation Awareness under normal, non-normal and abnormal situations • Apply science of HVHF to make technology compatible with human capabilities and limitations • To Industry: competitive positioning & industry leadership • To Critical Comms Community & End-users: minimize sub-optimal outcomes, maximize utility of communication technology © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 17
    • Contact Info: HVHF Sciences http://hvhfsciences.com/ E-mail: hvhf33322@gmail.com Ph: +1-954-868-9163 © HVHF SCIENCES LLC, ALL RIGHTS RESERVED 2014 18