View stunning SlideShares in full-screen with the new iOS app!Introducing SlideShare for AndroidExplore all your favorite topics in the SlideShare appGet the SlideShare app to Save for Later — even offline
View stunning SlideShares in full-screen with the new Android app!View stunning SlideShares in full-screen with the new iOS app!
Continuing coordination and consultation with clients
Maintaining client relationships
Maintaining office / equipment
Collection of fees
OFFER To provide consulting and custom travel arrangements within client constraints/ preferences CUSTOMER SEGMENTS ALL Travelers: Business Travelers/ Families going on vacation/Single Travelers/Group Travelers CUSTOMER RELATIONS Personal Customer Service REVENUE STREAMS Premium from partner networks; Fees collected from clients DISTRIBUTION CHANNELS Travel agents located in the office CORE RESOURCES Travel Agents (customer service) Office space Communication equipment: phone lines, computers and internet, fax COST STRUCTURE Salaries and Admin Rent Utilities
PARTNER NETWORK Airline companies Tourism Lodging Providers Transportation Service Providers Local Travel Orgs Special Interest Bloggers COST ACTIVITIES Website Maintenance Contact Center Social Media/Network and Blog Marketing R&D OFFER: To provide a personalized experience by providing consulting and affordable custom medium to long travel arrangements with excellent customer service CUSTOMER SEGMENTS A/B market Couples, Families, and Small Groups all over the world. CUSTOMER RELATIONS Attentive Attention to Detail Customer Oriented REVENUE STREAMS 3%, 5%, 7% of Total Cost. % of Transactions from Customer Networks DISTRIBUTION CHANNELS Internet, Social Networking, Email, Chat CORE RESOURCES Website Customer Service COST STRUCTURE Marketing R&D