TechNet Webcast: Exchange 2010 Outlook Web Access

Outlook Web Access(Exchange Server 2010)
Gary Danoys
Sr. Technical Specialist
Unified Communications Group
Microsoft Corporation

Session Objectives
See new Microsoft® Office Outlook® Web Access features
Understand scenarios for new features

Agenda
Exchange 2010 architecture
Demos, Demos, Demos
New features

Exchange Enterprise Topology
Enterprise Network
Phone system (PBX or VOIP)
Hub Transport
Routing & Policy
Edge Transport
Routing & AV/AS
External
SMTPservers
Unified Messaging
Voice mail & voice access
Mailbox
Storage of mailbox items
Mobile phone
Client Access
Client connectivity
Web services
Web browser
Outlook (remote user)
Line of business application
Outlook (local user)

demo

Conversation view
Presence and IM
UM card
Nickname cache
Search and filters
Side by side calendar
Delivery reports
Browser support

Conversation View
View conversations in context
All messages
All folders
Forks
Hide repeated information
Take action on conversations
Move
Ignore

Conversation View
Identify the reply trail and message forks
Duplicated information is removed
Move an entire conversation
See all messages in a conversation in one view
Conversation view consists of the list view and the reading pane
Expand or collapse conversations and individual messages
See the number of unread messages
No paging through e-mails
Microsoft Confidential

Presence and IM
See & set presence
Chat over IM
Presence of all contacts
Support for MPOP

Presence & IM
See presence in an e-mail
See the presence of all your contacts
Set your presence
Choose how you want to communicate with your contacts
See IM conversations in progress
Have a conversation

UM Card
Voicemail is now an attached MP3 file
Inline player
Transcription is visible

Nickname Cache
Names shared across all Exchange experiences

Search & Filter
Search
Current folder
Current & sub-folders
All folders
Advance search
Filter
Default options
User selected
Use with search

Favorites folders
Customizable
Fast access
Collapsible

Favorites folders
Favorites folders are easily accessible
You can add any folder to favorites
Even add search folders for common searches

Side by Side Calendars
Multiple personal calendars
Add a shared calendar
View calendars side by side

Delivery Reports
See if a message was delivered
Happens at the transport role
Not the same as a read receipt
Results:
Pending
Rejected
Unknown
Transferred

OWA Browser Support
OWA Premium
OWA Lite

Story Time
Once Upon A Time…
“Department staff hitting 'reply to all' on an e-mail with a large distribution list is causing an e-mail storm on the department's OpenNet e-mail system … [in effect creating] a denial of service as e-mail queues, especially between posts, back up while processing the extra volume of e-mails.”
“Anyone who disregards these instructions will be subject to disciplinary actions”
“Please ensure widest distribution of this message”
-Patrick Kennedy
Under Secretary of State for Management
Internal Memo - Jan. 2009

MailTips
Information Worker
Early warning system
OOF
External recipient
Reply all on BCC
Moderated DL
Restricted recipient
Know what you can’t do
Large DL
Restricted DL
Message size
Mailbox full
Organization
Avoid unnecessary server load
Prevent policy violations
Custom MailTip

Calendar Sharing
Share calendars internally or externally
Trust can be set by user or by domain
Once trust is set, everything is transparent
Admin control is provided

Calendar Sharing
Admin sets up trust with Microsoft Federation Gateway
Admin sets up trust another organization
Users can now see calendars from other organizations
Fabrikam Inc.
Contoso Inc.
Microsoft Federation Gateway
Exchange 2010
Exchange 2010
Internet
Intranet
Intranet

SMS Sync – User Interface

SMS Messaging
User sends text message from Outlook to recipient
User creates an account with service provider
User configures Outlook to use service provider
How does the recipient respond?
SMS Provider
Text
Msg
User
Recipient
Cell Network
Internet

SMS Sync
1) OWA sends a text message to Exchange Server
2) EAS connection used to send SMS user’s phone
Benefits:

User can use OWA, Outlook, and Outlook Mobile to respond
SMS messages are backed up on the server
Recipients can respond to messages
User can switch “screens” while still seeing all their messages

3) User’s cell phone sends the SMS to the recipient
4) Recipient responds to the SMS
5) All SMS are sent to Exchange though EAS for all “screens”
Text
Msg
SSL
User
SSL
Exchange 2010
Recipient
Cell Network
Internet
Intranet

Enabling IM (4 steps)

UCWeb.DLL
Collaboration.DLL
SipEPS.DLL
Cert. must be from same CA
Can use an internal CA
Multiple CAS = Multiple Certs.
Cert. must use FQDN

1) Install OCS 2007 R2
2) Install certificate
3) Install MSI package
4) Enable IM though cmdlet
3rd Party
Certificate Authority
Download Center
Set-OwaMailboxPolicy
–identity <identity name>
-InstantMessagingEnabled:$true
-InstantMessagingType:server
Set-CASMailbox<MailboxIdParameter>
-OwaMailboxPolicy<MailboxPolicyIdParameter>
OCS 2007 R2
Active Directory
MTLS
Set-OwaVirtualDirectory
–Identity <identity name>
–InstantMessagingType:server
–InstantMessagingEnabled:$true
Forefront
UAG Server
Exchange 2010 CAS
Exchange 2010 MBX
Internet
Intranet
DMZ

Other Features
Delegate access
Distribution group creation
IRM
Archiving

Recap
OWA premium for IE, Firefox, and Safari
Conversation view
Ignore/Move conversation
Virtual list view
Presence
Instant messaging
Nickname cache
UM card
Calendar sharing
Side by side calendar view
Message tracking
SMS Sync
Favorites folders
Advanced search
Archiving
Distribution group creation
IRM
Delegate access

Session Takeaways
Takeaways:
OWA is cross-browser compatible.
OWA now enables even more UC scenarios.
SMS
IM
Voice mail
Calendar sharing
OWA extends desktop productivity to the Web.

Thank You

© 2009 Microsoft Corporation. All rights reserved. Microsoft, Outlook, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks of Microsoft Corporation in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.