Risk Management Services Capabilities

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[object Object],[object Object],[object Object],[object Object],By focusing our efforts on our clients, employees and communities, BB&T has historically provided a higher return to our shareholders than our peer group. Placing our clients’ needs before our own, providing nationally recognized training for our employees and returning both time and money to our communities ensures our continued success. Our Mission To make the world a better place to live by:

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],BB&T’s Ten Core Values At BB&T, every employee is expected to perform their respective duties keeping in mind our core values and how they impact our daily lives and the service we provide our clients.

[object Object],[object Object],[object Object],BB&T in the National Spotlight Headquartered in Winston-Salem, N.C., BB&T Corporation is consistently ranked among the country’s safest and soundest financial institutions. BB&T is included in the S&P 500 index and listed on the New York Stock Exchange under the trading symbol “BBT.” Ranked No. 260 on the 2009 Fortune 500 list of America’s largest corporations. Our web address is www.BBT.com

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Other Corporate Distinctions

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Insurance Operations

BB&T Insurance Services Locations BB&T Insurance Services has grown through acquiring high-value agencies that were primarily in the bank’s footprint. As our clients have grown, the probability of their business insurance needs expanding outside the footprint has increased. Accordingly, our acquisition strategy has changed to address the needs of our changing client profile. Further, we have added an operation in Bermuda to assist our clients’ in accessing the growing Bermuda insurance market. Today, BB&T Insurance Services has over 150 locations across the U.S.

BB&T Insurance Services represents all of the world’s leading insurance companies. In addition to the global insurers, we also represent many of the finest regional insurers. This mix of representation allows us to tailor the insurance program for all of our clients, from the smallest main street business owner to members of the Fortune 500. The premium volume we place with these companies provides us negotiating strength to ensure our clients are receiving the best possible insurance program. We are a “Top 5” performer with most of our top 25 insurance company partners and the largest market for many. Representing the World’s Leading Insurers

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Our success is attributable to our commitment to provide our clients the highest level of service in the industry. We team with our clients to develop risk management objectives and establish a plan to achieve them. We commit to you that the team you meet during the initial phases of our relationship is the same team that will work with you over time. Client Advocacy Excellence

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Identifying exposures to loss is the beginning of our risk management process. Only by understanding your industry and your unique approach to business can we design a risk management program specifically for you. Whether your program is comprised of first-dollar coverage or high self-insured retentions, our objective is to reduce your total cost of risk. Exposure Assessment

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Once exposures are determined, we work with you to determine the most effective treatment for the risk. Based upon your financial capacity to absorb losses, your overall risk appetite and the underwriters’ willingness to competitively price your assumption of risk, we will design the most cost effective program for you. Risk Financing

Risk Financing ,[object Object],[object Object],12 Loss Control Taxes, RMLs, Surcharges Ins. Co. Overhead & Profit Insurance Loss Adjustment Losses 65¢

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The strength of our risk management consulting services is built on specialized areas of consulting that impact your long-term cost of risk. The deployment of effective resources provides a team-based approach to meet the diverse needs of our clients. The result of this working relationship and consultative role is a well-conceived risk management service plan that improves everyday safety performance and advances your organizational objectives. Risk Control Capabilities

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Your BB&T Insurance Services claim professionals offer expertise in specialized areas of claim consulting. Our unique services provide expertise to reduce our clients’ cost of doing business. Our services include advocating your position in workers’ compensation, property, general liability, products liability and many other coverage arenas. These services are customized to meet your needs and reduce your total cost of risk. Claims Consulting Capabilities

[object Object],[object Object],[object Object],[object Object],Marketing your program to the insurance companies is the culmination of our risk management process. Once we have determined the optimal program design, we will then determine which insurers have the ability to best meet your needs. We believe strongly in facilitating meetings between our clients and their underwriters. These meetings are excellent forums for all parties to better understand each other’s objectives and develop long- term relationships. Account Marketing

[object Object],[object Object],[object Object],[object Object],Part of our program specifications includes performance standards for everyone involved on your account. We will work with you to establish a service plan and develop measurable performance criteria, then benchmark the results year over year. During the year, we will monitor the performance of all service providers and make adjustments where necessary. We will also meet with you periodically to report on our progress in meeting your objectives and to determine if any mid-year adjustments to the service plan are required. Program Management

[object Object],[object Object],[object Object],Our Commitment Our commitment to you is to listen and understand your needs and help you achieve your objectives. We will develop a risk management strategy specifically for you to meet your unique needs. We will always make your objectives our priority. We will endeavor at all times to deliver world standard service, the standard to which all others will strive to attain.

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],20 Your Service Team

Risk Management Services Capabilities

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Risk Management Services Capabilities