ux.openoffice.org On-Site Requirements Engineering for OpenOffice.org <ul><li>Matthias Müller-Prove Christian Jansen </li>...
Agenda <ul><li>The User Experience Project </li></ul><ul><li>User Research Matters </li></ul><ul><li>Example: Cooperation ...
Agenda <ul><li>The User Experience Project </li></ul><ul><li>User Research Matters </li></ul><ul><li>Example: Cooperation ...
<ul><li>ux.openoffice.org </li></ul><ul><li>Project Charter </li></ul><ul><li>We are the OpenOffice.org User Experience Co...
 
Agenda <ul><li>The User Experience Project </li></ul><ul><li>User Research Matters </li></ul><ul><li>Example: Cooperation ...
User Research <ul><li>Requirements Engineering </li></ul><ul><li>Competitive Analysis </li></ul><ul><li>Heuristic Evaluati...
User Experience Design <ul><li>Interaction Design </li></ul><ul><li>UI Design </li></ul><ul><li>Graphic Design </li></ul><...
HCI Know-How <ul><li>GUI Styleguides </li></ul><ul><li>OOo Styleguides </li></ul><ul><li>Usability Metrics </li></ul><ul><...
Agenda <ul><li>The User Experience Project </li></ul><ul><li>User Research Matters </li></ul><ul><li>Example:  Cooperation...
 
 
VBG <ul><li>VBG is an insurance company in Germany </li></ul><ul><li>VBG migrated approx. 2.000 seats to Linux Desktop and...
Scope and Objective <ul><li>UID consults VBG on new version of ERP system  </li></ul><ul><li>We participate in the usabili...
Project Timeline <ul><li>Project Kick-Off (March 2007) </li></ul><ul><li>3 Workshops at VBG with trainers and experienced ...
Qualitative Results <ul><li>Impress: 12 </li></ul><ul><li>Calc: 23 </li></ul><ul><li>Writer: 51 </li></ul>
Example: Table of Contents <ul><ul><li>This feature rocks, but needs to be much easier to handle </li></ul></ul><ul><ul><l...
Example: Collaboration in Writer <ul><li>Collaboration & Track Changes </li></ul><ul><ul><li>Is frequently used, but could...
Some examples :: Calc <ul><li>Auto-Capitalization on cells in Calc </li></ul><ul><li>Fixed for OpenOffice.org 2.4 </li></u...
Agenda <ul><li>The User Experience Project </li></ul><ul><li>User Research Matters </li></ul><ul><li>Example :  Cooperatio...
Summary <ul><li>The cooperation between VBG, UID and UX.OOo is a  win-win-win  situation </li></ul><ul><li>VBG and other p...
On-Site Requirements Engineering for OpenOffice.org <ul><li>Matthias Müller-Prove Christian Jansen </li></ul><ul><ul><li>[...
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On-Site Requirements Engineering for OpenOffice.org

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The user experience project (ux.openoffice.org) started in January 2007 with the intention to improve the usefulness and usability of OpenOffice.org for our users. Therefore we need to learn and understand how OpenOffice.org is actually used. We took the opportunity to meet with employees of VBG (a large accident insurance company in Germany which migrated to Linux and OpenOffice.org) and conducted several workshops to gain unfiltered insights into real life working contexts. The requirements engineering was done using a synergy effect with a parallel usability project between VBG and UID, in which more than 200 on-site interviews were done and served as initial input for our research.
The presentation was given at OOoCon 2007 in Barcelona.

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  • Photo: http://flickr.com/photos/seaniz/8867641/
  • On-Site Requirements Engineering for OpenOffice.org

    1. 1. ux.openoffice.org On-Site Requirements Engineering for OpenOffice.org <ul><li>Matthias Müller-Prove Christian Jansen </li></ul><ul><ul><li>Sun Microsystems </li></ul></ul>
    2. 2. Agenda <ul><li>The User Experience Project </li></ul><ul><li>User Research Matters </li></ul><ul><li>Example: Cooperation with VBG & UIDesign </li></ul><ul><ul><li>Scope and Objective </li></ul></ul><ul><ul><li>Project Timeline </li></ul></ul><ul><ul><li>Results </li></ul></ul><ul><li>Summary </li></ul>
    3. 3. Agenda <ul><li>The User Experience Project </li></ul><ul><li>User Research Matters </li></ul><ul><li>Example: Cooperation with VBG & UIDesign </li></ul><ul><ul><li>Scope and Objective </li></ul></ul><ul><ul><li>Project Timeline </li></ul></ul><ul><ul><li>Results </li></ul></ul><ul><li>Summary </li></ul>
    4. 4. <ul><li>ux.openoffice.org </li></ul><ul><li>Project Charter </li></ul><ul><li>We are the OpenOffice.org User Experience Community. Our intention is to improve the usefulness and usability of OpenOffice.org for our users. We work in close cooperation with development, quality assurance, Sun's User Experience Design Organizations, marketing, documentation, and - last not least - the OpenOffice.org community. We use methods and strategies in the areas of user-centered software design, user research, expert evaluation and UI-design to achieve our main goal, to make our products more successful in the market. </li></ul>
    5. 6. Agenda <ul><li>The User Experience Project </li></ul><ul><li>User Research Matters </li></ul><ul><li>Example: Cooperation with VBG & UIDesign </li></ul><ul><ul><li>Scope and Objective </li></ul></ul><ul><ul><li>Project Timeline </li></ul></ul><ul><ul><li>Results </li></ul></ul><ul><li>Summary </li></ul>
    6. 7. User Research <ul><li>Requirements Engineering </li></ul><ul><li>Competitive Analysis </li></ul><ul><li>Heuristic Evaluations </li></ul><ul><li>Usability Studies </li></ul><ul><li>Reports </li></ul>
    7. 8. User Experience Design <ul><li>Interaction Design </li></ul><ul><li>UI Design </li></ul><ul><li>Graphic Design </li></ul><ul><li>Layout </li></ul><ul><li>Terminology </li></ul><ul><li>Accessibility </li></ul><ul><li>Globalization (G11N) </li></ul><ul><li>Specifications </li></ul>
    8. 9. HCI Know-How <ul><li>GUI Styleguides </li></ul><ul><li>OOo Styleguides </li></ul><ul><li>Usability Metrics </li></ul><ul><li>Papers </li></ul>UX Design User Research HCI Know-How
    9. 10. Agenda <ul><li>The User Experience Project </li></ul><ul><li>User Research Matters </li></ul><ul><li>Example: Cooperation with VBG & UIDesign </li></ul><ul><ul><li>Scope and Objective </li></ul></ul><ul><ul><li>Project Timeline </li></ul></ul><ul><ul><li>Results </li></ul></ul><ul><li>Summary </li></ul>
    10. 13. VBG <ul><li>VBG is an insurance company in Germany </li></ul><ul><li>VBG migrated approx. 2.000 seats to Linux Desktop and OpenOffice.org some years ago </li></ul><ul><li>OpenOffice.org is integrated into custom Enterprise Resource Planning-Software (ERP) </li></ul><ul><ul><li>Macros connect OpenOffice.org with back-end system and corporate templates </li></ul></ul><ul><ul><li>OpenOffice.org is also be used stand-alone </li></ul></ul>
    11. 14. Scope and Objective <ul><li>UID consults VBG on new version of ERP system </li></ul><ul><li>We participate in the usability process to harvest insights for OpenOffice.org </li></ul><ul><li>On-site requirements gathering </li></ul><ul><ul><li>Interviews with “average” users </li></ul></ul><ul><ul><li>Unfiltered real life observations </li></ul></ul><ul><li>SYNERGIES!!! </li></ul>
    12. 15. Project Timeline <ul><li>Project Kick-Off (March 2007) </li></ul><ul><li>3 Workshops at VBG with trainers and experienced users of OpenOffice.org – (May/June) </li></ul><ul><ul><li>Impress </li></ul></ul><ul><ul><li>Calc </li></ul></ul><ul><ul><li>Writer </li></ul></ul><ul><li>Report created (July) </li></ul><ul><li>Presentation to Writer and Calc engineering teams (August) </li></ul><ul><li>Usability improvements for OOo 2.4 and OOo 3.0 </li></ul>
    13. 16. Qualitative Results <ul><li>Impress: 12 </li></ul><ul><li>Calc: 23 </li></ul><ul><li>Writer: 51 </li></ul>
    14. 17. Example: Table of Contents <ul><ul><li>This feature rocks, but needs to be much easier to handle </li></ul></ul><ul><ul><li>It is nearly impossible to reference easily, </li></ul></ul><ul><ul><ul><li>Word is doing a much better job </li></ul></ul></ul><ul><ul><li>Deleting tokens by hitting “DELETE” is unintuitive </li></ul></ul><ul><ul><li>“Token Control” is cryptic </li></ul></ul>
    15. 18. Example: Collaboration in Writer <ul><li>Collaboration & Track Changes </li></ul><ul><ul><li>Is frequently used, but could be more robust </li></ul></ul><ul><ul><li>4 users work on one document </li></ul></ul><ul><ul><li>File locking is a problem </li></ul></ul><ul><ul><li>Versioning is used for project work and documentation </li></ul></ul><ul><ul><li>There should be an option that rises the “Documents Properties” dialog before saving </li></ul></ul><ul><ul><ul><li>Meta data is important, users tent to forget to fill this out </li></ul></ul></ul><ul><ul><ul><li>Without meta data search in the intranet is hard to realize </li></ul></ul></ul>
    16. 19. Some examples :: Calc <ul><li>Auto-Capitalization on cells in Calc </li></ul><ul><li>Fixed for OpenOffice.org 2.4 </li></ul><ul><ul><li>The first letter of a cell will never be capitalized automatically. The feature will start working after the first sentence entered to a cell </li></ul></ul>
    17. 20. Agenda <ul><li>The User Experience Project </li></ul><ul><li>User Research Matters </li></ul><ul><li>Example : Cooperation with VBG & UIDesign </li></ul><ul><ul><li>Scope and Objective </li></ul></ul><ul><ul><li>Project Timeline </li></ul></ul><ul><ul><li>Results </li></ul></ul><ul><li>Summary </li></ul>
    18. 21. Summary <ul><li>The cooperation between VBG, UID and UX.OOo is a win-win-win situation </li></ul><ul><li>VBG and other professional users get a better office suite </li></ul><ul><li>We get valuable user feedback on existing functionalities and ideas for new features </li></ul>
    19. 22. On-Site Requirements Engineering for OpenOffice.org <ul><li>Matthias Müller-Prove Christian Jansen </li></ul><ul><ul><li>[email_address] christian.jansen@sun.com </li></ul></ul>
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