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Shopping and banking online
 

Shopping and banking online

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Some tips for online shopping and banking.

Some tips for online shopping and banking.

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    Shopping and banking online Shopping and banking online Presentation Transcript

    • Shopping and Banking online sharing, buying, selling, banking
    • Our agenda1. Sharing: Spread the word (Yelp, Angie’s List, Pinterest and more)2. Guide to shopping online: Things you should know when shopping online3. Buying and Selling Online: A look at some sites to buy and sell online4. Banking Online: Is your online bank secure? A look at an example of online banking, A look at a money management program5. Online financial tools for you
    • With Pinterest, Yelp, Angie’s List and more…SHARING: SPREADTHE WORD
    • Yelp• Free• Location based• Information on eating, shopping, drinking, relaxing• Must join• Public reviews Let’s take a look at Yelp>>>
    • A closer look at YELP
    • Yelp as a social network• Can correspond with other members through Yelp• Can invite friends to join Yelp• Can follow other reviewers or be followed• Businesses may offer discount to Yelp followers• As always, caution on the privacy issue
    • Angie’s List• Not free! Cost depends on where you live• Supported by consumers• Does offer businesses a chance to provide discounts, requires monthly fee for this• No anonymous reviews
    • A closer look at Angie’s List
    • Angie’s List as a Social Network• Must join to belong• Invite a friend (you will be sent M&Ms)• Unlike some social networks, though: – Can’t see who the member is – Can see a synopsis of their reviews to include number of reviews and ratings
    • Pinterest• Community bulletin board• Used to talk about things we want, identify with or recommend• Create boards with themes (styles, recipes, places to see, photos)• Pin things from the Internet onto the board• NOTE: Currently, 90% users women!
    • A closer look at Pinterest
    • Pinterest as a social network• Must be member to create boards & pins• Do not need to belong to just look• All boards open & visible to everyone• Can repin, comment, follow or be followed (no permissions required)• When you do something, activity sent to all followers• Easy relationship to Facebook & Twitter
    • Other social networks to share reviews:• Epinion: Used to review a variety of things including books, cars, movies, toys, more• Consumer Product Safety Commission: Helps decrease public risk of injury & death from consumer products• Consumer Search: Tagline: “Love what you buy”. Gets reviews, analyzes them, and recommends what to buy.• P@(*#$ Consumer: No surprise here. Focuses on what people have hated.
    • Making it safeGUIDE TO SHOPPINGONLINE
    • Guide: Security online• Secure site: https, lock or unbroken key, Secure Sockets Layer (SSL)• Different passwords for different sites• Passwords: NO to address, birthday, phone, even pet’s name. YES to at least 8 letters, numbers and punctuation.• If you record it, do it in code• Do not reply directly to emails asking for personal information• Use good anti-virus program at all times
    • Guide: Privacy• Do they have a privacy policy? Should include: – What information they are gathering about you – How they will use the information – If you can opt out of practices• Cookies (small file about you). Good for some things (save info, retain e-mail) but can have spyware included. Avoid by: – Limit or prevent cookies (see http://privacy.getnetwise.org/browsing/tools/) – Use anti adware or spyware program• Be anonymous (InPrivate browsing or go to www.anonymizer.com, and type in website)• Pay with credit card or PayPal, but don’t store information on website.
    • Payment• Safest way to pay: Credit card (limited to $50 or $0, depending on credit card company)• Right to dispute if: – Billing error (mistake, delivered late or not at all, did not comply with contract) – Claims & defenses (Goods don’t comply with contract or seller didn’t honor return policy)• Prevent ID theft: Do not give businesses other numbers like SSN or bank account numbers. Don’t reply to links from businesses asking for this. More on ID theft: http://www.ftc.gov/bcp/edu/microsites/idtheft/• Consider a separate credit card for online use• Good email security practices, anti-virus, keep track of accounts.
    • Seller• Check seller’s reputation (bbbonline.org or naag.org)• Know the seller: – Privacy policy – Reputation – Study street address/phone number for stability – Outside the US? (might not have same rights) – Is seller an authorized seller (contact manufacturer’s website to check) – Is seller still in business (telephone or email)
    • Terms• Know terms before you buy. Don’t click OK if you aren’t sure.• If no info on returns, ask the seller in writing• Written warranty? Full, limited or as is? – Full: entitled to full repair, no shipping or other fees – Limited: everything else (more common) – As is: No warrantee• Arbitration: www.givemebackmyrights.com• Suing: Can be difficult if out of state• Finally, check product when you get it to see if everything was included.
    • Delivery & Records• Delivery: FTC rule states that if seller says it will ship at a date must believe that it will, or at least 30 days from date of order. If can’t must notify you and give chance to cancel or refund.• Records: Keep these records: – Info on seller’s name, address, phone number – Printout of order – Printout of seller’s legal terms – Printout of any e-mail messages from seller – Notes or e-mail confirmation of any telephone conversations with seller – NOTE: All printouts should have date. If not, add date in writing.
    • Complaints?• Use website to find “contact us” link, email address or phone number• If not satisfied, contact Better Business Bureau: http://bbbonline.org/consumer/complaint.asp• Or fill out FTC Consumer Complaint form: http://www.consumer.gov/
    • Take a look at some optionsBUYING & SELLINGONLINE
    • Look at some possibilities• Craigs List: http://sandiego.craigslist.org/• eBay: http://www.ebay.com/• Amazon: http://www.amazon.com/• Deal of the day sites: – Groupon: http://www.groupon.com – Living Social: http://www.livingsocial.com/ – Google Offers: https://www.google.com/offers
    • On your computer and on the webSAFE BANKINGONLINE
    • Legitimate online bank? Insured?• Read info about bank on website. Look for info on FDIC insurance• Watch for “copycat” sites (“phishing”). Double check web address before transactions.• Make sure bank is still member of FDIC (go to: Bank Find, search for bank)• Overseas banks may not be FDIC insured• Sometimes, bank may have an online name and traditional name; might not be a problem• Only deposits are insured by FDIC, not mutual funds, stocks, insurance policies, etc.
    • Protect your privacy• All banks must give copy of privacy policy• You can choose NOT to participate in information sharing• Ask bank if it tracks your web browsing habits• Bank’s security features should include: – Encryption (scrambled data) (look for key or lock) – Passwords or pins should always be used, don’t use easily guessed ones• Use virus protection on computer• Non financial links on bank’s sites are not FDIC insured
    • On your computer and on the webLOOK AT AN ONLINEBANK: SDCCU
    • The Online Banking experience (1)
    • Online Banking Experience (2)
    • Online Banking Experience (3)
    • Look at Quicken (1)Enable automatic transfer on openingQuicken with password One step updates between all financial institutes and your account
    • Look at Quicken (2) See new transactions which were downloaded from bank and accept all.After update, red flag means it NOTE: Categories to track expenses!need to be updated
    • Look at Quicken (3)Design reports for the month, quarter or year. Great for keepingtrack of all expenses.
    • Estimate your spending powerONLINE CALCULATORS
    • Try these online calculators• Free online money management: https://www.mint.com/• Mortgage calculator: http://www.bankrate.com/calculators/mortgages/mortg age-calculator.aspx• Online retirement calculator: http://cgi.money.cnn.com/tools/retirementplanner/retir ementplanner.jsp• Free credit report: http://www.creditkarma.com/• Household budget calculator: http://www.kiplinger.com/tools/budget/