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Healthy communication presentation

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Transcript

  • 1. Healthy Communication Finding the right words
  • 2. Skills needed for effective communication Listening Good Nonverbal communication Communicating under stress Empathy See following slides for more
  • 3. Good listening skills include Focus Avoid interrupting Avoid judging Show interest
  • 4. Nonverbal communication By focusing, you are showing that you respect what they are saying Keep posture relaxed and easy Positive body language (nodding, smiling and sitting tall)
  • 5. Communicating under stress Try these examples to practice quick methods to decrease stress during communication: • Loosen shoulders and breathe • Look for humor, laugh! • Be willing to look at their side and compromise • Agree to disagree
  • 6. Empathy One of the most important things you can do is to try to understand their feelings Keep their emotions in mind
  • 7. 5 Components of Effective Communication Truth Empathy Question to clarify Use “I feel” sentences Say something positive
  • 8. While communicating, remember: EAR Empathy: Acknowledge their feelings Assertiveness: Express your feelings openly and directly Respect: Use a respectful and caring tone
  • 9. Some examples of unhealthy communication Truth (you are right, they are wrong) Blame (it is their fault) Defensiveness (refuse to admit imperfection) Labeling Sarcasm Hopelessness Denial of your feelings Problem solving Mind reading Passive-aggressive
  • 10. Summary of healthy and unhealthy communication Here is a one page summary.
  • 11. Test your communication skills How are your communication skills? Try this online test to find out! (You don’t need to fill in any information, just say “no thanks”
  • 12. Revise your communication skills Should you blame them? Use Worksheet 19 to find out If it isn’t worth it to blame them, use Worksheet 20 to evaluate your conversation and look for alternative ways of resolving. Remember EAR (empathy, assertive, respectful)
  • 13. THANKS FOR PARTICIPATING! NEXT WEEK, POSITIVITY AND HAPPINESS!!!