Collaboration in global learning organizations using
open source and free licensed systems

Triple Point Technology Inc.
Commodity trading, credit risk management and compliance software

Session Goals
 Provide an overview of the Triple Point
learning and collaboration Infrastructure
 Learn that there are now open source and low
cost solutions for all learning and
collaboration requirements
 Understand that the most effective solutions
are embedded into the work routine

Operating Definitions
 Web 2.0
 Web 2.0 is used to describe specific technology
systems that are user driven whether used in a
consumer or enterprise application.
 Enterprise 2.0
 Enterprise 2.0 focuses primarily on the technology
systems including the technology platforms (Open
vs. Closed), integration methods, and uses of Web
2.0 collaboration tools and techniques that have
the scalability and security needed for
deployment in large organizations.

Business Problem
 Provide communication, collaboration and
training to over 500 internal employees
across 8 offices located on 5 continents
 Provide training and support to a diverse
client base in energy and financial sectors
located on 5 continents
 Make training a profit center
 Provide all the above with minimal
infrastructure costs
 Manage all this through an acquisition by TPT

ROME Institute (nGenCollaboration)

Learn Hub – (Moodle)

TPT Knowledge Network (Confluence)

Content Development (UDUTU)

5 Minute Movies (Jing)

Flash Based Virtual Classrooms (Vyew)

Amazon Cloud

Strategy
The things we plan to do and sometimes, more importantly, not do to
achieve a specific goal

Why swim up the stream?

Strategic Considerations
 What is the audience you need to reach?
 What is the audience’s access to technology?
 What is the operational culture you need to
accommodate?
 What is business need driving the strategy?
 Can the return on investment be measured?

Consultant Support Collaboration Schema
•Wiki solution designed to provide global support to consultants at client
sites for troubleshooting, bug fixes, configuration and solution modeling.
1. Request come for consultants in the field
2. Requests are logged to JIRA (support system)
3. Requests are routed to appropriate team
4. Team responds with wiki article and consultants is sent a link to
response

Create your personal learning
environment - PLE
Social Network
 Your personal learning environment
is what you use to manage your
professional and personal
development.
 We use professional examples, but Community of
ROME
this applies to personal interests as
Practice
Institute
well (religious, hobbies, politics)
 Information overload is a fact of life
(TV, Email, Blackberry, Text
Learning
NING:
Messaging, Phone) therefore, it PRMIA -
Energy blogs
Community
makes sense to use technology to Industry
filter what’s important to YOU.
 The funnel is a good analogy Consultants Clients
IECA -
blogs
LinkedIn

Challenges
 Culture compatibility
 Gaining audience critical mass
 Maintaining attention momentum
 Integrating into processes
 Ongoing value assessment
http://davefleet.com/2008/10/social-media-outreach-wont-work-for-everyone/

Contact Information
 Mark Prasatik
 Director Training - Triple Point Technology Inc.
 mprasatik@gmail.com
 +1 832-212-4560