About Mark is an independent IT and Management Consultant providing high quality advice and support to government, non-profit organisations and businesses. He is a specialist in the health and community services sectors and has particular experience in the housing and homelessness, family services and mental health fields. He assists organisations to analyse and improve their operations to achieve great results for their clients, customers and staff. Mark also develops software and web applications to meet business needs. Mark maintains research interests in a range of fields including organisational performance measurement, artifical intelligence and linguistics.