My Parents Configured Their Living Room

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All of us here have some idea of what we mean when speaking about "Configuration Management". Unfortunately, we are rarely alone in the world carrying out great deeds. There is a massive population on the planet that simply looks with a deadened gaze when we talk about what we do, yet they manage to “manage” configurations all the time. What if it didn't have to be that way? What if we learned how to speak in the different technical "languages" to help others understand the value being provided? Let’s take a look at some different approaches to help coworkers understand (and maybe even participate) in the work that we do.

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My Parents Configured Their Living Room

  1. 1. My Parents Configured Their Living Michael Goetz Automation Consulting Engineer @ Chef Software, Inc. mpgoetz@getchef.com
  2. 2. Who Am I?
  3. 3. Who Am I? • Sysadmin
  4. 4. Who Am I? • Sysadmin • Developer
  5. 5. Who Am I? • Sysadmin • Developer • Ex-Military Translator
  6. 6. Who Am I? • Sysadmin • Developer • Ex-Military Translator • Ex-Journalist
  7. 7. Who Am I? • Sysadmin • Developer • Ex-Military Translator • Ex-Journalist • Ex-Project Manager
  8. 8. Who Am I? • Sysadmin • Developer • Ex-Military Translator • Ex-Journalist • Ex-Project Manager • Ex-Release Engineer
  9. 9. Who Am I? • Sysadmin • Developer • Ex-Military Translator • Ex-Journalist • Ex-Project Manager • Ex-Release Engineer • Explainer of Things
  10. 10. A visit to my father’s house… “Can you take a look at the TV? I can’t seem to get Netflix working.”
  11. 11. A visit to my father’s house… “Can you take a look at the TV? I can’t seem to get Netflix working.”
  12. 12. A visit to my father’s house… “Can you take a look at the TV? I can’t seem to get Netflix working.”
  13. 13. Connect All The Things • Smart TV ! • Blu-ray Player ! • Wifi ! • Cable
  14. 14. Wow, such technology, confusing
  15. 15. Wow, such technology, confusing • Smart TV
  16. 16. Wow, such technology, confusing • Smart TV • Wifi
  17. 17. Wow, such technology, confusing • Smart TV • Wifi • Blu-ray
  18. 18. Wow, such technology, confusing • Smart TV • Wifi • Blu-ray • Cable
  19. 19. Wow, such technology, confusing • Smart TV • Wifi • Blu-ray • Cable • Netflix
  20. 20. Wow, such technology, confusing • Smart TV • Wifi • Blu-ray • Cable • Netflix • Home Security
  21. 21. Wow, such technology, confusing • Smart TV • Wifi • Blu-ray • Cable • Netflix • Home Security • and more…
  22. 22. Wow, such technology, confusing - The Sequel
  23. 23. Wow, such technology, confusing - The Sequel • Hardware
  24. 24. Wow, such technology, confusing - The Sequel • Hardware • Network
  25. 25. Wow, such technology, confusing - The Sequel • Hardware • Network • Storage
  26. 26. Wow, such technology, confusing - The Sequel • Hardware • Network • Storage • Services
  27. 27. Wow, such technology, confusing - The Sequel • Hardware • Network • Storage • Services • Content Delivery
  28. 28. Wow, such technology, confusing - The Sequel • Hardware • Network • Storage • Services • Content Delivery • Security
  29. 29. Wow, such technology, confusing - The Sequel • Hardware • Network • Storage • Services • Content Delivery • Security • and more…
  30. 30. Situational Awareness “If you don’t know where you are going, you might end up someplace else.” - Yogi Berra
  31. 31. Everyone Is Smart
  32. 32. Everyone Is Smart • Find the passion
  33. 33. Everyone Is Smart • Find the passion • Listen to what they’re saying
  34. 34. Everyone Is Smart • Find the passion • Listen to what they’re saying • Respect the experience
  35. 35. Talking Down vs. Discussing Up
  36. 36. Talking Down vs. Discussing Up • “OK?”
  37. 37. Talking Down vs. Discussing Up • “OK?” • Aiming too low
  38. 38. Talking Down vs. Discussing Up • “OK?” • Aiming too low • Expertise Bias
  39. 39. Just Enough Config For Success
  40. 40. Just Enough Config For Success • The flux capacitor
  41. 41. Just Enough Config For Success • The flux capacitor • What’s this button do?
  42. 42. Just Enough Config For Success • The flux capacitor • What’s this button do? • These are not the droids you’re looking for
  43. 43. Speaking On Their Terms “Understanding is a two-way street.” - Eleanor Roosevelt
  44. 44. Pick Your Poison
  45. 45. Pick Your Poison • It’s their language, not yours
  46. 46. Pick Your Poison • It’s their language, not yours • Let me speak
  47. 47. Pick Your Poison • It’s their language, not yours • Let me speak • So it’s like…
  48. 48. Analogous Analogies http://www.infocellar.com/software/files-folders.htm
  49. 49. Analogous Analogies • Spinning a tale http://www.infocellar.com/software/files-folders.htm
  50. 50. Analogous Analogies • Spinning a tale • Keep it brief http://www.infocellar.com/software/files-folders.htm
  51. 51. Analogous Analogies • Spinning a tale • Keep it brief • If they still look confused, your analogy sucks http://www.infocellar.com/software/files-folders.htm
  52. 52. Know Everything… Or Enough To Seem Like It
  53. 53. Know Everything… Or Enough To Seem Like It • Do your research
  54. 54. Know Everything… Or Enough To Seem Like It • Do your research • Ask questions that mean something
  55. 55. Know Everything… Or Enough To Seem Like It • Do your research • Ask questions that mean something • Listen and repeat
  56. 56. Pacing and Guiding “The two most powerful warriors are patience and time.” - Leo Tolstoy
  57. 57. High Speed, Low Drag
  58. 58. High Speed, Low Drag • Where’s the turbo button?
  59. 59. High Speed, Low Drag • Where’s the turbo button? • No one left behind
  60. 60. High Speed, Low Drag • Where’s the turbo button? • No one left behind • Ramming Speed!
  61. 61. Frequent Checkups
  62. 62. Frequent Checkups • Where did everybody go?
  63. 63. Frequent Checkups • Where did everybody go? • And your mouse trap should look like…. what is that?
  64. 64. Infinity Loop http://www.justsaypictures.com/infinity.html
  65. 65. Infinity Loop • Pete, Pete and Repeat http://www.justsaypictures.com/infinity.html
  66. 66. Infinity Loop • Pete, Pete and Repeat • That’s an odd reference http://www.justsaypictures.com/infinity.html
  67. 67. Infinity Loop • Pete, Pete and Repeat • That’s an odd reference • Resolution http://www.justsaypictures.com/infinity.html
  68. 68. Recap • Trust in the Experience of Others • Talk with People, Not at People • Protect Learners from Themselves • Know Their Language • Let Them Go Fast • Check-in and check-out
  69. 69. Thanks! • @michaelpgoetz • mpgoetz@getchef.com • https://micgo.net

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