Blue Skies
     Mark Pesce
      FutureSt
mark@markpesce.com
   twitter: mpesce
Part One:

Cloud People
“I can’t believe how rude
AMEX have been to me;
 cut my credit limit 50%
without notice; declined
  my card in QLD even
  ...
“since AMEX just treated
  me like total sh*t I just
    posted a chq for the
balance of my account and
will close acct on...
“I have both a gold credit
card and gold charge card
with AMEX until Monday
when I plan to close both
for their crap behav...
Part Two:

Eyjafjallajökull
“At LAX waiting for flight to Denver. Best
flight ever on VAustralia premium economy.
Fantastic seat, service and sleep. Hoo...
Part Three:

 Services
With a Smile
Thank You!
          Mark Pesce
            FutureSt
blog.futurestreetconsulting.com
      mpesce@gmail.com
        twitte...
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Blue Skies

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Keynote for Telstra Wholesale, May 2010.

Published in: Business
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  • Blue Skies

    1. 1. Blue Skies Mark Pesce FutureSt mark@markpesce.com twitter: mpesce
    2. 2. Part One: Cloud People
    3. 3. “I can’t believe how rude AMEX have been to me; cut my credit limit 50% without notice; declined my card in QLD even though acct paid”
    4. 4. “since AMEX just treated me like total sh*t I just posted a chq for the balance of my account and will close acct on Monday”
    5. 5. “I have both a gold credit card and gold charge card with AMEX until Monday when I plan to close both for their crap behaviour”
    6. 6. Part Two: Eyjafjallajökull
    7. 7. “At LAX waiting for flight to Denver. Best flight ever on VAustralia premium economy. Fantastic seat, service and sleep. Hooked.”
    8. 8. Part Three: Services With a Smile
    9. 9. Thank You! Mark Pesce FutureSt blog.futurestreetconsulting.com mpesce@gmail.com twitter: mpesce
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