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Quality Benifits
Quality Benifits
Quality Benifits
Quality Benifits
Quality Benifits
Quality Benifits
Quality Benifits
Quality Benifits
Quality Benifits
Quality Benifits
Quality Benifits
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Quality Benifits

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  • Transcript

    • 1. Quality Benefits Ahmed Serag
    • 2. Topics <ul><li>What is Quality </li></ul><ul><li>Quality Evolution </li></ul><ul><li>Quality Profitability </li></ul><ul><li>Quality Benefits </li></ul><ul><li>Quality Role </li></ul>
    • 3. What is Quality <ul><li>Fitness for use. ( Juran ) </li></ul><ul><li>Set of Characteristics fulfilling Requirements. ( ISO ) </li></ul><ul><li>Conformance to requirements. ( Crosby ) </li></ul><ul><li>Exceeding Customer Expectations. </li></ul><ul><li>Superiority to competitor. </li></ul>
    • 4. Quality Evolution Product Inspection Product Inspection Product Inspection Statistical Quality Control Sampling Inspection Statistical Quality Control Product/Process Improvements
    • 5. Quality and Profitability Internal External <ul><li>Quality </li></ul><ul><li>Better Products and services </li></ul><ul><li>Improved processes </li></ul><ul><li>Product Quality </li></ul><ul><li>Reduce Scrap </li></ul><ul><li>Improved customer response time </li></ul><ul><li>Productivity </li></ul><ul><li>Decrease Cycle time </li></ul><ul><li>Eliminate of setup time </li></ul>Profit <ul><li>Cost </li></ul><ul><li>Opportunity for profit </li></ul><ul><li>Process Quality </li></ul><ul><li>Better Products and services </li></ul><ul><li>Improved processes </li></ul><ul><li>Customer Satisfaction </li></ul><ul><li>Compete with Value </li></ul>Market Share <ul><li>Price </li></ul><ul><li>Compete with Price </li></ul>
    • 6. Quality Benefits
    • 7. Benefits to Employees
    • 8. Benefits to Organization Quality Market Share Profit Cost
    • 9. Benefits to Organization <ul><li>Product Quality is one of the key variables associated with Profitability. ( The Study of the Strategic Planning Institute ) </li></ul><ul><li>Quality Improvements decrease the Organizational Costs. ( The Study of the Strategic Planning Institute ) </li></ul><ul><li>Organizations with high marks in service Quality experience higher return on sales and higher customer retention. ( Ron Zemke ) </li></ul><ul><li>Organizations can improve their customer retention by 5%, their profits can increase by 25% to 125%. ( Ron Zemke ) </li></ul>
    • 10. Quality in Role Evaluating software at the end of the development process to ensure compliance with software requirements Confirmation that the work products probably reflect the requirements specified for them. Ensuring that the activities are adhered to the processes and taking the corrective actions if need Activities designed to improve the performance and maturity of the organization
    • 11.  

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