Coach Effect Service Overview

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Coach Effect service and solution overview

Coach Effect service and solution overview

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  • 1. Coach Effect, Inc. A premier leadership and organizational effectiveness firm dedicated to making a sustainable positive impact every workplace we touch. We do this through coaching, consulting, training, and public speaking. Our best work is with small & medium sized organizations. Business owners and senior-level managers are key clients. We are committed to the belief that workplaces can be improved by refining managers’ skills, behaviors, and awareness. We are successful because we have the courage & expertise to support our clients with tough issues and offer practical solutions that can be put to use immediately. Examples of Real Issues Our Clients Face  Behavioral styles that worked in the past have become barriers to future success  Providing tough news while still motivating the team  Not having a safe sounding board to talk with at work  Wanting to make space in their life to date, be in relationship, maybe even get married, without losing their high-potential status at work  Navigating organizational politics  Over-committing themselves and their teams  Finding a balance between getting all the details (aka micro-managing) and not getting enough of the details (aka abdicating)  Managing their time Services We Offer to Solve These Issues Coaching  Executive Coaching  Career Coaching & Interview Preparation  Peer Group EQ Coaching Consulting  Assessments—Personality Profiles, 360s, Time Style  Organizational Design & Development  Human Resource Strategic Staffing & Development Training and Development  Get CLEAR! Coaching Skills for Managers  New Manager Coaching Series  No Bad Hires: A Great Approach to Staffing  Extraordinary Leadership: Inspire the Leader Within Public Speaking  Leadership/Management topics  Emotional Intelligence topic  Strategic Staffing topic Coach Effect, Inc. 415-817-1700 www.coacheffect.com
  • 2. Coaching Coaching is the most personalized form of professional development avail- able. Coach Effect uses a simple, propriety framework to keep you focused on identifying, creating, and taking action to achieve your goals. The frame- work is structured enough to give you a process and loose enough that you can craft exactly what is necessary for you to excel. Our very best work is with managers from mid- to senior level. Titles can range from manager and senior manager to director, VP, and SVP. Depending on the size of the organization, we coach at the executive levels such as EVP, C-level, and Executive Director. We specialize in Executive Coaching, Career Coaching, and Peer group EQ coaching for managers. Executive Coaching Career Coaching Executive coaching is conducted over six (6) Career coaching programs provide you or your months with an opportunity to continue if appro- business with just what you need, when you priate. Our programs follow a four (4) phase need it, in order to meet your career goals. Pick process: the program that makes the most sense for you. 1 - Goal Setting 2 - Coaching Resume Refinement Program 3 - Acting We work with you to refine your résumé so that 4 - Reflecting it gets noticed. Our tools and techniques have successfully helped client's resumes move from Skill Building Program the circular file to the top of the pile! Skill building supports leadership and manage- ment development. Typically specific skills or On-the-Spot Interview Prep Program attributes are identified at the beginning of the Prepare for each interview. We can help you program as target areas polish your presentation and have an edge on the other candidates. Hi-Po Promotable Leader Program The High Potential (Hi-Po) program focuses on Finding Career Direction Program strengthening the strengths of high potential This 1-2-1 coaching and assessment program leaders in the organization and preparing them assists you in identifying where your passion to step into new roles more quickly than they intersects with your strengths and your ability to could on their own. It also helps those who re- make money. cently transitioned from one position to another and need to quickly adapt to the new environ- Accountability Transition Group Program ment. Come together with other individuals in transition (or wanting to be in transition) Leadership Legacy Program in a supported, safe, and structured Leadership legacy supports managers in moving environment. toward a leadership level that allows them to create and begin to shape the legacy they choose to leave in this world. Coach Effect, Inc. 415-817-1700 www.coacheffect.com
  • 3. Executive Coaching Executive coaching is conducted over six (6) months with an opportunity to continue if appropriate. Our programs follow a four (4) phase process: 1 - Goal Setting 2 - Coaching 3 - Acting 4 - Reflecting Skill Building supports leadership and management development. The High Potential (Hi-Po) program focuses on strengthening the strengths of high potential leaders in the organization and preparing them to step into new roles more quickly than they could on their own. Leadership legacy supports managers who are ready to create and shape the legacy they choose to leave in this world. Executive Coaching Process Expectations 1 - Goal Setting You can expect the following from Coach  Establishing coaching expectations and Effect’s executive coaches: relationship building The coachee is provided a space that is safe  The coachee and coach will establish and confidential. The coach will listen and sup- and agree upon measurable criteria for port. The coach will be a sounding board, ad- success. vocate, and cheerleader. The coachee will al- ways receive open and honest communication 2 - Coaching from the coach. The coachee will be challenged  Awareness is created through powerful to challenge himself/herself. The coach will ex- questioning, listening, acknowledging, pect more of him/her. challenging, and motivating.  They will focus on eliminating barriers to Coach Effect expects the following from our success that the coachee is facing. coachee clients: The coachee is expected to have a desire to 3 - Acting improve. It is expected that he/she will con-  The coachee will have an opportunity to sider different viewpoints and ideas. It is ex- learn through practical experience. pected that the coachee will always be open  We will work toward the established and honest with their coach. The coachee will goals in order to increase the skill and be expected to let the coach know when some- competency level of the coachee. thing isn’t working for him.her. The coachee can expect to get out of this as much as he/ 4 - Reflecting she puts into it. Being an active learner is  The coachee and coach will regularly expected to fully receive the benefit of reflect on what is working well and what coaching. needs to be improved upon in the coaching process in order to maximize the opportunity.  The coach, coachee, and appropriate designated company sponsor will connect every 6 – 8 weeks to ensure the pro- gram objectives are being met. Coach Effect, Inc. 415-817-1700 www.coacheffect.com
  • 4. Peer Group EQ Coaching* Peer group EQ coaching program is conducted over six months with an op- portunity to continue to an advanced level for an additional six months. Groups of 6-8 participants, typically peer level managers, meet twice a month. This uniquely constructed group coaching program:  Trains the participants on emotional intelligence  Facilitates discussion so peers learn from each other  Coaches the participants to increase their self-development The objectives of the program are to:  Develop the level of emotional intelligence in each participant  Coach the participants to support achieving individual goals  Increase the collaboration and camaraderie between participants Core Competency Program** Expectations Program Outline You can expect the following from Coach Effect’s executive coaches: Mo. 1—EQ Overview The participants are provided a space that is  Program Outline safe and confidential. The coach will train, facili-  Goal Setting & Assessment tate, listen, and support. Mo. 2—Emotional Self-Awareness Coach Effect expects the following from our par-  Understanding Self & Values ticipants:  Building Confidence The participants should have a desire to improve, willingness to talk & share with others, and an Mo. 3—Self-Mastery understanding that conversations are confidential.  Developing Self-control & Resilience This should be a priority in their calendar and  Harnessing Motivations only missed under extreme circumstances. Mo. 4—Courageous Communication ROI of Peer Group EQ Coaching  Masterful Listening  Powerful Questioning 5/% of managers’ success is directly attributed to EQ. (Only 25% is attributed to IQ and techni- Mo. 5—Service Orientation cal knowledge.)  Relationship Building  Collaborating Hay/McBer Research: 15 global companies EQ competence was a crucial difference between Mo. 6—Organizational Awareness average leaders & the best leaders. Top per-  Increasing Political Savvy formers had significantly more strength in multi-  Developing Others ple EQ competencies. Close to 90% of their success was attributable to EQ. *The EQ Coaching Program has been greatly influenced by the work of Daniel Goleman (Primal Leadership and Working with Emotional Intelligence) and Robert K. Cooper and Ayman Sawaf (Executive EQ). It is nearly impossible to avoid using the same or similar terms as these authors as all of the content revolves around core EQ concepts. Every effort is made, throughout the program, to give credit to the authors where appropriate. The content displayed is an example of the curricula and may be subject to change based on the needs of the group. **Core Competency is a prerequisite to participating in the Advanced Competency Program. Coach Effect, Inc. 415-817-1700 www.coacheffect.com
  • 5. Consulting  Are you ready to ask people for feedback on your leadership ability?  Is there an organizational project you want done, but just don't have the bandwidth?  Are you through hiring haphazardly? Ready to use a strategic recruiting process and leave the "fog the mirror" test behind?  Want to grow the business without growing out of the culture? Coach Effect can assist on a variety of leadership and organiza- tional projects. Change Management Assessments The hardest thing to do is change, yet or- Looking to get a pulse on the organization? ganizations are constantly changing. Do you have a specific question you want answered by your employees or your cli- We work with organizations who recognize ents? Interested in performance feedback? that with change comes challenge. We move change management theory into prac- Coach Effect works with clients to determine tice so employees can quickly overcome the which solution best fits their needs. We perceived barriers to change. The outcome have the in-house expertise to create cus- is greater productivity and buy-in with less tomized solutions as well as being certified tension and anxiety. in a number of well-known tools. Organizational Design & Develop- Human Resource Strategic Staffing ment and Development Coach Effect works with clients on every- Let there be “No Bad Hires”! thing from job analysis and succession Do you find it difficult to find the “perfect” planning to articulating core values and vi- person? Does the job criteria seem to shift sion/mission. every time a candidate is presented? Our depth of organizational knowledge We help organizations hire smarter, faster, makes our expertise invaluable on these and better. This lowers recruitment costs, projects. increases employee retention and enhances the organization’s image as an employer of choice. Our proven process works. Coach Effect, Inc. 415-817-1700 www.coacheffect.com
  • 6. Training & Development Coach Effect has turned around what it means to “sit through” a training and development program. The result – High participant satisfaction levels & even higher levels of retention and utilization of the knowledge learned in class. Provide your organization with training and development solutions uniquely designed to make an impact. Coach Effect delivers adult learning in an inter- active style that combines key concepts with practical application. A balance between establishing a concept and facilitating discussion around the group's own experiences is used to ensure participants connect the concepts they learn with their everyday work. Get CLEAR! No Bad Hires: A Great Approach to Coaching Skills for Managers Staffing Give your managers and supervisors the skills What are you telling your candidates today? and tools they need to put their “coach” hat on From pre-interview (job postings) to post- and have effective and productive conversations interview (extending an offer) you send a mes- with their employees. Coaching skills can help sage to your candidate and everyone they come managers break through barriers, engage em- in contact with about your organization. ployees, and bring out the best in their team. No Bad Hires provides organizations with a Whether the conversation is career management framework for staffing. The course goes beyond or performance management – arm your manag- teaching managers how to interview. No Bad ers with the same techniques executive coaches Hires covers the pre-interview, interview, and use. post-interview process. New Manager Coaching Series Extraordinary Leadership: Inspire the Leader Within Support your new managers in acquiring key people management skills that are essential for Stopping to take a look in the mirror is often their success and the success of their teams. what is needed to help break through to the next level. If you want to be or want to continue This class is taught in short modules over 3 - 4 to be an extraordinary leader of others, you months and uses real work instances to support must be willing to look at what you are doing learning. We know time is precious. to lead yourself. Team Problem Solving This introspective hands-on workshop allows participants to create their own professional One of the most practical ways for organiza- roadmap for self-leadership. tions to save time and money is to create a culture that seeks to continuously improve how they work. Any company can use this framework to establish problem solving principles in their organization. Coach Effect, Inc. 415-817-1700 www.coacheffect.com
  • 7. Get CLEAR! Coaching Skills for Managers Give your managers and supervisors the skills and tools they need to put their “coach” hat on and have effective and pro- ductive conversations with their employees. Coaching skills can help managers break through barriers, engage employees, and bring out the best in their team. Whether the conversation is career management or performance management – arm your managers with the same techniques executive coaches use. Objectives  Understanding the tools managers can use to bring out the coach in themselves and bring out the best in their employees;  Practicing the tools and techniques in the workshop to gain a comfort level with using them; and  Learning and practicing how to turn difficult conversations, like performance issues, into effective and constructive discussions. Audience This program is designed for managers at any level who directly supervise people. It works well as a stand alone workshop, as a subset of a larger management training initiative, or as training for support a mentoring program. Our Approach “Coaching Skills for Managers” is customized for each client into a one - two day workshop. To increase the retention and use of the newly learned skills we follow-up the workshop with three (3) seventy-five (75) minute group conference calls to provide coaching and assistance as the managers begin to use their newly acquired skills. Coach Effect delivers adult learning in an interactive style that combines key concepts with practical application. A balance between establishing a concept and facilitating discussion around the group’s own experiences is used to ensure participants connect the concepts they learn with their everyday work. Coach Effect, Inc. 415-817-1700 www.coacheffect.com
  • 8. New Manager Coaching Series Support your new managers in acquiring key people manage- ment skills that are essential for their success and the success of their teams without sending them away for training. Modules are customized to fit your business. They include, but are not limited to: Managing Time and Pro- ductivity, Creating High Performance Teams, Being an Adaptive Leader, Delegating for Efficiency, Dealing with Different Personali- ties, Tough Love: Giving Constructive Feedback. Objectives  Learn skills that are essential to successful people management;  Put the concepts learned to use in between sessions and receive coaching and feedback in a safe and encouraging environment; and  Take away one tool or concept from each module to add your managerial toolkit. Audience This program is designed for managers who are new to the responsibility of directly supervis- ing people. It works well as a stand alone workshop or as a subset of a larger manage- ment training initiative. Our Approach We know time is precious. “New Manager Coaching Series” is customized to offer between six - ten modules typically over a period of three - four months. Each module is only seventy-five (75) minutes so the training becomes part of a regular work day. This is similar to providing one - two days of training only it is broken into smaller segments that make it easier for participants to practice and re- tain the concepts. Group size is held to five - eight participants in order to maintain a safe environment where partici- pants feel at ease with each other and with their ability to try out the concepts and discuss their ac- tions with the group. This smaller group size has the additional benefit of promoting camaraderie amongst the managers. Coach Effect delivers adult learning in an interactive style that combines key concepts with practical application. A balance between establishing a concept and facilitating discussion around the group’s own experiences is used to ensure participants connect the concepts they learn with their everyday work. Coach Effect, Inc. 415-817-1700 www.coacheffect.com
  • 9. No Bad Hires: A Great Approach to Staffing From pre-interview (job postings) to post-interview (extending an offer) you are sending messages to your candidates that brand your organization. What are you telling your candidates today? The course goes beyond teaching managers how to interview. It provides an entire recruitment process that focuses on branding, is practical, and scales for any size company. An excellent resource! Objectives  Understanding the brand marketing approach to recruitment;  Recognizing and establishing a holistic process (pre-, interview, and post-interview);  Practicing behavioral interviewing techniques; and  Identifying how to make these tools work effectively in your organization. Audience This program is designed for all managers and employees who are involved in any part of the staffing process including: creating job descriptions, requisitions, recruiting, interviewing, hiring, extending an offer, etc. Our Approach We work closely with the organization to ensure the course fits the company's size, industry, culture, and current recruitment tools being used (if any). “No Bad Hires” is customized into a one- or two-day workshop designed to sharpen the recruitment process for the organization and the interviewing skills of individuals who are involved with recruiting. Coach Effect offers follow-up consulting for companies wanting additional support on implementing the process. The book, No Bad Hires: Your Guide to Great Staffing, is provided to all participants. It is a great resource and companion tool following the workshop. Coach Effect delivers adult learning in an interactive style that combines key concepts with practical application. A balance between establishing a concept and facilitating discussion around the group’s own experiences is used to ensure participants connect the concepts they learn with their everyday work. Coach Effect, Inc. 415-817-1700 www.coacheffect.com
  • 10. Team Problem Solving One of the most practical ways for organizations to save time and money is to create a culture that seeks to continuously im- prove how they work. Any company can use this framework to establish problem solving principles in their organization. Based on six sigma principles, this course gives you the Fortune 100 concepts in a package that is just right for your company. Employees receive the tools and understanding they need to begin problem solving on any area of the business. Objectives  Understanding the role of the organized team in problem solving projects;  Learning the six steps to problem solving and how to apply each step; and  Identify which tools work best under different circumstances to support the process. Audience This program is designed for all employees at all levels. It is sometimes used in conjunction with a problem solving, continuous improvement, or cost-savings initiative. Our Approach “Team Problem Solving” is customized into a two-three day workshop that brings the six steps to problem solving to life for the participants. Examples used in the workshop are custom- ized to ensure relevancy for the participants. Coach Effect offers follow-up consulting for companies wanting additional support on creating a culture of continuous improvement. To increase the retention and use of the newly learned skills we follow-up the workshop with three (3) seventy-five (75) minute group conference calls to provide coaching and assistance to the participants. Coach Effect delivers adult learning in an interactive style that combines key concepts with practical application. A balance between establishing a concept and facilitating discussion around the group’s own experiences is used to ensure participants connect the concepts they learn with their everyday work. Coach Effect, Inc. 415-817-1700 www.coacheffect.com
  • 11. Extraordinary Leadership: Inspire the Leader Within Stopping to take a look in the mirror is often what is needed to help break through to the next level. To be an extraordinary leader of oth- ers, you must be willing to look at what you are doing to lead your- self. This introspective hands-on workshop allows participants to create their own professional roadmap for self-leadership. Objectives  Create space for self-reflection;  Determine how personal self-leadership connects to managing and leading others;  Uncover natural strengths and opportunities for refinement; and  Identify behaviors, actions, and shifts in thinking that will support success. Audience This program is designed for small groups of managers or leaders who are at similarly situ- ated levels in the organization. It is sometimes used as a part of a larger overall manage- ment or leadership development initiative. Our Approach “Extraordinary Leadership” is a hybrid of accountability group, facilitated learning, and book club. The Leadership Guidebook is a journaling tool and the main handout for the course. Participants work through each section at the same time. There is flexibility in delivery ranging from three - nine ses- sions based on company need. This is similar to providing a two day workshop only it is broken into smaller segments that make it easier for participants to practice and retain the concepts. Group size is held to five - eight participants in order to maintain a safe environment where partici- pants feel at ease with each other and with their ability to discuss insights openly. This smaller group size has the additional benefit of promoting camaraderie amongst the managers. Coach Effect delivers adult learning in an interactive style that combines key concepts with practical application. A balance between establishing a concept and facilitating discussion around the group’s own experiences is used to ensure participants connect the concepts they learn with their everyday work. Coach Effect, Inc. 415-817-1700 www.coacheffect.com
  • 12. Public Speaking “Practical”, “Energetic”, “Informative”, and “Engaging” are just a few of the words used to describe Coach Effect's presenters. We work with corporations, associations, and not-for-profits to pro- vide participants with delivery and content that is useful, memo- rable, and enjoyable. Types of public speaking engagements include:  Keynote presentations  Seminars/Workshops  Webinars/Tele-courses Topic Samples Sample Past Speaking Engagements Leadership Development Leadership Excellence Summit – US Naval  Get CLEAR! Communicating for Power- Academy & Academy Leadership ful Results  Increase Your EQ: Increase Your Suc- National Association of Bar Executives Chief cess Staff Executive Retreat  Understanding the Ins & Outs of Coaching Society of Cable and Telecommunications Leadership Development Conference Career Development  How to Love Networking Associated Builders and Contractors Presi- dents Conference  Back in Control: Thrive with Change  Create Your Brand Identity: Interview Society of Human Resource Management— Well & Land a Job You’ll Love IL & OK State Conferences, Northern Cali- fornia Annual Conference Strategic Recruitment  No Bad Hires: How to Attract and Hire International Association of Lighting Design- Great Fits for Your Organization ers National Conference  How to Brand Market Open Positions & Find the Best Candidates American Physician Scientists Association Annual Meeting Organizational Development  Employee Engagement on a Shoestring Corporate Relocation Council of Chicago Budget Monthly Meeting  Cultivating Courageous Communication  Aligning Corporate Goals to Everyday Work Coach Effect, Inc. 415-817-1700 www.coacheffect.com
  • 13. About Us Coach Effect is a leadership and organizational effectiveness boutique. Our mission is to make a sustainable positive impact in every work- place we touch by increasing employee engagement and supporting the development of managers and leaders. We do this through coaching, consulting, seminars, and workshops. Coach Effect is comprised of independent business savvy executive coaches and organizational development consultants. We match coaches with managers based on individual needs. Our coaches have a range of different functional backgrounds, professional experiences, and geographic locations. Meet our team. Ian Blei Alex Michas, PhD Ian has been helping businesses go from Alex applies principles of organization de- the brink of bankruptcy to snowballing velopment and change to help clients dis- success for over 30 years. Ian blends In- cover and overcome complex individual, dustrial Design/Engineering, Operations team, and organizational obstacles. Keenly and Management, with Philosophy, Psychol- aware of organizational challenges, he ogy, Coaching, Chaos Theory, and the bridges individual performance issues with Natural Sciences to help companies save workplace concerns like organizational millions & boost productivity. More... systems and culture. More... Troy Rackley, CMC Gail Sussman-Miller Troy excels at helping other people Gail increases cultural competence, ex- achieve their goals & dreams. He is a pands employee engagement, reduces Certified Master Coach with 20+ years in turnover, strengthens emotional intelligence operations management which includes 7 and helps individuals apply their personal years in Australia. Troy has done extensive power and leadership for the sake of the work with the Lominger suite of leadership greater good. She helps people live and development products and emotional intel- work from choice rather than obligation. ligence coaching. More... More... Glen Wagner Diane Wilson Glen's passion is equipping leaders to Diane has focused more than 20 years on break through personal and organizational issues related to the human side of work challenges on their way to achieving peak with a specialty in helping executives man- performance for themselves and the or- age change. She offers coaching and ganizations they lead. He has worked with counseling, management training, college leaders at all levels in a cross section of teaching as well as organizational consult- organizational settings. More... ing. More... Jennifer Mounce, SPHR Jennifer’s passion lies in making a positive and valuable impact in organizations through coaching and leadership development with individuals who manage or lead others. Jennifer uses her expertise to partner with companies and increase their overall effectiveness by coaching, training, and consulting with mid– and senior level managers. More... Coach Effect, Inc. 415-817-1700 www.coacheffect.com
  • 14. Jennifer Mounce, SPHR President/Executive Coach Jennifer Mounce, SPHR, is an expert in leadership development and organiza- tional effectiveness. Jennifer’s passion lies in making a positive and valuable impact in organizations through direct interaction with individuals who manage or lead. Jennifer has significant experience coaching mid- and senior level leaders, facili- tating workshops, and consulting on employee engagement. Jennifer is sought- out to work with leaders who are excellent technically, valued by their organiza- tion, and want to refine their: communication skills, relationship building skills, ability to navigate politics, or people management skills. Workshop facilitation includes a variety of topics such as: coaching skills, courageous communication, EI skill building, and interviewing for no bad hires. Jennifer's employee engage- ment consulting work has found her creating unique hybrid approaches to client challenges, implementing 360 feedback systems, designing strategic plans to effectively utilize employee survey feedback, and conducting appreciative inquiry- based assessments. Jennifer’s work has provided lasting results in a wide range of organizations of all sizes including: Destination Hotels & Resorts, Inova Health System, Baxter, Yahoo!, Capgemini, Leo Burnett, Hu-Friedy Manufacturing, US Cellular, and OSI Industries. Clients appreciate Jennifer's business savvy. She is uniquely quali- fied with her prior corporate background and current consulting expertise in leadership development to specialize in working with leaders. Jennifer is a published author of Leadership Guidebook and No Bad Hires. She is also a professional speaker that audiences describe as "energetic, engaging, educational, and entertaining." Giving back to the professional community is an important part of Jennifer’s life. In Chicago, Jennifer actively participated in the Society of Human Resource Pro- fessionals, a local SHRM chapter. She was on the board of directors for 7 years including being President of the chapter. Jennifer also served on the workforce excellence committee of the Chicagoland Chamber of Commerce. In San Francisco, Jennifer serves on the programs committee for the ASTD Golden Gate chapter. Jennifer graduated from the Coach University Coach Training Program. She received her Bachelor’s in Communications from University of Illinois and Mas- ter’s in HRIR from Loyola University Chicago. She is a certified Senior Profes- sional in Human Resources. Jennifer can be found on her road bike, at a spin class, or going for a hike when not working. She and her husband, Jeff, take advantage of the beauty and wonderful outdoor activities the Bay Area has to offer. Coach Effect, Inc. 415-817-1700 www.coacheffect.com