Alcatel-Lucent and its Motive Portfolio Inforgraphic demonstrating how we help EMEA Tier 1 Operator Deliver onBest-in-Class Broadband Customer Experience EMEA IMPROVE- LIFETIME VALUE TIER 1 INCREASING PROMOTERS IPTV • OUTCOMES FOR HIGH SPEED INTERNET • OPERATOR UNIFIED COMMUNICATIONS • REDUCE COST-DECREASING SUCCESS DETRACTORS GOAL: ACHIEVE CUSTOMER RELATIONS EXCELLENCEIMPROVED END-TO-END QUALITY OF SERVICE AND IMPROVED FT/ORANGE OVERALLCUSTOMER SATISFACTION BY 20% REDUCED 170,000 TRUCK ROLLS REDUCED 150,000 HELP DESK CALLS Motive Customer Experience Solutions Portfolio Customer Experience Customer Experience Customer Experience Customer Experience Management Analytics Optimization Consulting Simplify customer Use customer insights Develop a prioritized interactions to to improve business and increase Customer action plan to improve performance Lifetime Value the customer experience Manage the anywhere customer The Alcatel-Lucent portfolio of Motive Customer Experience Solutions and expert services help service providers . forge stronger and more valuable customer relationships. These solutions enable service providers to foster brand loyalty by building customer-focused improvements into their products and services To learn more, please go to: www.alcatel-lucent.com/motive
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Alcatel-Lucent Motive Customer Experience Portfolio for Operators Infographic
1. Alcatel-Lucent and its Motive Portfolio
Help EMEA Tier 1 Operator Deliver on
Best-in-Class Broadband Customer Experience
EMEA IMPROVE-
LIFETIME VALUE
TIER 1
INCREASING PROMOTERS
IPTV • OUTCOMES FOR
HIGH SPEED INTERNET • OPERATOR
UNIFIED COMMUNICATIONS •
REDUCE
COST-DECREASING
SUCCESS DETRACTORS
GOAL: ACHIEVE CUSTOMER
RELATIONS EXCELLENCE
IMPROVED END-TO-END
QUALITY OF SERVICE
AND IMPROVED
FT/ORANGE OVERALL
CUSTOMER SATISFACTION
BY 20% REDUCED
170,000
TRUCK ROLLS
REDUCED
150,000
HELP DESK CALLS
Motive Customer Experience Solutions Portfolio
Customer Experience Customer Experience Customer Experience Customer Experience
Management Analytics Optimization Consulting
Simplify customer Use customer insights Develop a prioritized
interactions to to improve business and increase Customer action plan to improve
performance Lifetime Value the customer experience
Manage the anywhere customer
The Alcatel-Lucent portfolio of Motive Customer Experience Solutions and expert services help service providers
.
forge stronger and more valuable customer relationships. These solutions enable service providers to foster brand
loyalty by building customer-focused improvements into their products and services
To learn more, please go to: www.alcatel-lucent.com/motive