Knowledge Management Intro


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A short presentation that covers what KM is, why it is important and Mosaic's offering in the KM space.

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Knowledge Management Intro

  1. 1. Knowledge Management Who, What, Why, Where, How? Mark Davies Business Development Manager [email_address]
  2. 2. Agenda <ul><li>Overview of Knowledge Management (KM) </li></ul><ul><li>KM Business Processes </li></ul><ul><li>Importance of KM </li></ul><ul><li>Weblogics Run Through (Brief) </li></ul><ul><li>Q & A. </li></ul>
  3. 3. What is Knowledge Management? <ul><li>Business Practices Used to </li></ul><ul><ul><li>Identify, </li></ul></ul><ul><ul><li>Create, </li></ul></ul><ul><ul><li>Represent, </li></ul></ul><ul><ul><li>Distribute, </li></ul></ul><ul><ul><li>Enable adoption of </li></ul></ul><ul><li>Insights and Experiences, or Knowledge </li></ul><ul><li>Technology Enablers </li></ul><ul><ul><li>Document / Records Management </li></ul></ul><ul><ul><li>Collaboration </li></ul></ul><ul><ul><li>Search </li></ul></ul><ul><ul><li>Social Computing (Blogs, Wikis) </li></ul></ul><ul><ul><li>Intranet / Extranet </li></ul></ul><ul><ul><li>Workflow </li></ul></ul>
  4. 4. Why is KM so Important? <ul><li>Profitable growth through higher efficiency and innovation </li></ul><ul><ul><li>Avoid reinventing the wheel </li></ul></ul><ul><ul><li>Keep organisations thinking at the cutting edge </li></ul></ul><ul><ul><li>Make organisational behaviour consistent – improve customer satisfaction </li></ul></ul><ul><ul><li>Improve access to shared knowledge </li></ul></ul><ul><ul><li>Workflows can reduce processing time, automate processes </li></ul></ul><ul><ul><li>Build Communities of practice – areas of specialisation and continuous improvement </li></ul></ul>
  5. 5. Why is KM so Important? Cont’d <ul><li>The recent KPMG Knowledge Management Research Report, a survey of 423 organisations in the UK, mainland Europe and the US, found that 81% of respondents had or were considering a knowledge management program. 1 Seventy-nine percent of organisations surveyed believed that knowledge management can play an &quot;extremely significant&quot; or &quot;significant&quot; role in improving competitive advantage. 2 </li></ul><ul><li>PricewaterhouseCoopers' annual survey of CEOs at the World Economic Forum's Annual Meeting 2000 found 97% of senior executives believe knowledge management is a critical issue for them. 3 </li></ul><ul><li>Manage Information Overload </li></ul><ul><li>New Opportunities </li></ul><ul><li>Standardise Business Processes / Policies </li></ul>
  6. 6. KM and Business Processes <ul><li>KM should be at the heart of what every business does </li></ul><ul><li>Therefore, a well equipped KM system will be at the heart of every business </li></ul><ul><li>Knowledge Workers will use the KM system to create and locate knowledge and through it interface with other specialised systems (ERP, CRM, Core Systems, etc) </li></ul><ul><li>Users will access the KM system to collaborate on projects, track tasks and trigger / manage workflow processes </li></ul>
  7. 7. Weblogics <ul><li>Sydney based software development company </li></ul><ul><li>Three core products </li></ul><ul><ul><li>Intralogic – web based knowledge management portal </li></ul></ul><ul><ul><li>Blueprint – KM for the Construction / Engineering Industry </li></ul></ul><ul><ul><li>EmailLogic – email management software </li></ul></ul><ul><li>Mosaic Technologies are a VAR for Weblogics products </li></ul><ul><li>Intralogic forms a key spoke in our ‘Complete Document Solutions’ strategy: </li></ul><ul><ul><li>Inbound Documents – Kofax Capture </li></ul></ul><ul><ul><li>Document Management / Workflow – Intralogic </li></ul></ul><ul><ul><li>Document Output – xPression / Others (TBD) </li></ul></ul>
  8. 8. Intralogic <ul><li>Thin Client Web Based Knowledge Management Portal </li></ul><ul><li>Key Features: </li></ul><ul><li>EMAIL Management </li></ul><ul><li>Email capture, archive and access </li></ul><ul><li>Unlock the knowledge trapped in emails </li></ul><ul><li>Enterprise email search and discovery </li></ul><ul><li>Ensure regulatory and corporate compliance </li></ul><ul><li>Optimise email storage and management </li></ul><ul><li>Meet legal e-discovery requirements </li></ul><ul><li>Automate email business processes </li></ul><ul><li>Manage project related email knowledge </li></ul><ul><li>Supports all major email servers </li></ul><ul><li>Content Management </li></ul><ul><li>Enterprise CMS with WYSIWYG (MS Word style) interface </li></ul><ul><li>Multi-language spell checker and word sweeper </li></ul><ul><li>Content versioning, rollback and auditing </li></ul><ul><li>Content check-in check-out facilities </li></ul><ul><li>Distributed content authoring and approval </li></ul><ul><li>No technical skills required </li></ul>
  9. 9. Intralogic <ul><li>Document Management </li></ul><ul><li>Distributed document authoring and approval </li></ul><ul><li>Document check-in check-out facilities with date range publishing </li></ul><ul><li>Document versioning, rollback, auditing and archiving </li></ul><ul><li>Powerful database, metadata and free text document searching facilities </li></ul><ul><li>Personalisation </li></ul><ul><li>Enjoy personalised user experience through branding, look & feel, navigation and access to information </li></ul><ul><li>Create instant B2B and B2C portals and sites </li></ul><ul><li>Provide the right information to the right people intuitively </li></ul><ul><li>Manage all types of people that you have relationships with </li></ul><ul><li>Personalised to individuals, groups, roles and people types </li></ul><ul><li>Collaboration </li></ul><ul><li>Create communities that bring together people and information of a like purpose </li></ul><ul><li>Provide open or restricted member access to collaborative areas </li></ul><ul><li>Use built-in tools such as chat rooms, bulletin boards and event calendars </li></ul><ul><li>Collaborate around projects, teams, departments, customers, partners, products, services or whatever you desire </li></ul><ul><li>Enhance communications with automated tools, notifications and workflow </li></ul>
  10. 10. Intralogic <ul><li>Online Forms Management </li></ul><ul><li>Form builder to create online forms within minutes </li></ul><ul><li>Replace your paper forms and automate your business processes </li></ul><ul><li>Integrated multi-step workflow approval with built in notification and escalation </li></ul><ul><li>Automatic forms data management facility to access, manage and export your form data </li></ul><ul><li>Workflow Management </li></ul><ul><li>Workflow builder to create and automate your unique business processes </li></ul><ul><li>Multi-stage workflow with single or multiple people involved at each stage </li></ul><ul><li>Automatic notification, escalation, auditing and history </li></ul><ul><li>Attach workflows to online forms, document processing and/or employees </li></ul><ul><li>Workflow consoles to manage your business processes </li></ul>
  11. 11. Intralogic <ul><li>Other Integrated Features </li></ul><ul><li>20 fully integrated components such as: </li></ul><ul><li>Communities of information </li></ul><ul><li>People and contact management </li></ul><ul><li>Event calendars </li></ul><ul><li>Bulk email </li></ul><ul><li>Menu management and organisational charts </li></ul><ul><li>Classified ads, notice boards and image libraries </li></ul><ul><li>Online surveys and statistical reports </li></ul><ul><li>Bulletin boards, online forums and chat rooms </li></ul><ul><li>Resource booking facility </li></ul><ul><li>Distributed file management </li></ul><ul><li>Browser based administration </li></ul><ul><li>Multi-site via a single interface </li></ul><ul><li>Active Directory (ADS) and LDAP integration </li></ul>
  12. 13. Screenshots
  13. 14. Screenshots
  14. 15. Screenshots
  15. 16. Questions?