Scrum and UX
Presented by Morten Just
April 2009
1 Presentation title in footer Scrum and UX
April 01, 2009

IA Visual designer
• Wireframes • Visual style guide
• flow diagrams • Visual design
• brief specs • Choreography
2 Scrum and UX

Product owner Tester
• Backlog • Test cases
• Priorities • Issue reports
• Business insight
• Vision
Scrum master
• Planning
• Coaching
• Resources
• Tasking
Scrum and UX
3

Developer
• Design
• Strategy
• Usability
• IA
• Interaction design
• Planning
• Feasibility studies
• Code
4 Scrum and UX

All
Rule
Scrum and UX

All, 10
Visual, 3
months
years
IA, 2 months
IA/Visual, 8
months
IA/product
product owner,
owner, 8 months
3 months
Scrum and UX

7 Scrum and UX

How we do
UX in Scrum
8 Scrum and UX

How we do ams
me te
So
UX in Scrum
8 Scrum and UX

Business conducts user research
and defines a set of high-level
features
Parking
meter
D
park etect
Pay with
ed c
coins ar
Pay by
phone Ch
oose period
ry
Show histo
Send SMS
Choose warnings
language
9 Scrum and UX

The product owner collects features in a
backlog (in Mingle) - and prioritise them
Choose
period
Can’t launch without it
Pay with
coins
Get ticket
Product backlog
Choose
Would make a better parking meter
language
Pay by
phone
Send SMS
warnings
Would delight users Detect
parked ca
r
ry
Show histo
10 Scrum and UX

If necessary he writes detailed stories for
each feature
Choose
period
As a user I want the As a user I want to be
As a user I want a
As a user I want to clear
system to suggest a able to pick a predefined
different period in
the selected period so I
reasonable period for me
weekends and evenings period so I don’t have to
won’t be stuck with an
so I don’t have to press press buttons too much
so I dont have to press
error
buttons too much and and reduce errors
buttons too much
reduce errors
11 Scrum and UX

12 Scrum and UX

Sprint zero begins
Scrum and UX

Always at least a sprint ahead
As a user I want to As a user I want to
create an account log in
As a user I want to As a user I want to
create an account log in
Sprint 0 Sprint 1 Sprint 2
1 Presentation title in footer Scrum and UX
April 01, 2009

The product owner, IAs and designers discuss
the overall user experience Choo
se
period
Pay with
Business blah
coins
Simplicity,
Branding objectives, blah-
blah usability,
blah, visual blah strategy,
overall
Get ticket
identity blahmarketing
experience
Choose
language
Pay by
phone
Send SMS
warnings
Detect
parked ca
r
ry
Show histo
15 Scrum and UX

They ask developers about feasibility and
tradeoffs Choo
peri
How big a
Pay w
job is it to make
coi
it glow in the Can we
dark? make it talk?
Get ti
Massive,
Not with
but we can
Choo
genuine speech
make it light
synthesis, but if
langu
enough so that it
samples can do,
appears to be
no problem
glowing
Pay
pho
Send S
warnin
Detec
parked c
Show h
Scrum and UX
16

2 days
4 hours
17 Scrum and UX

1,5 days
18 Scrum and UX

2 hours
19 Scrum and UX

The IA creates a wiki page
Pay wit
coins
Choose
period
Get tick
Choose
Background
languag
Parking is boring. If we can’t get rid of it, one
of our strongest design drivers should be
making it quick and easy.
Pay by
phone
Send SM
warnings
Detect
parked ca
r
20
Show histo
Scrum and UX

The visual designer applies his work to the
wiki page Pay wit
coins
Choose
Get tick
period
Choose
Background
languag
Parking is boring. If we can’t get rid of it, one
of our strongest design drivers should be
Pay by
making it quick and easy.
phone
Send SM
warnings
Detect
parked ca
r
Show histo
20ms
Scrum and UX
21

The tester adds test cases
Pay wit
coins
Choose
Get tick
period
Choose
Background
languag
Parking is boring. If we can’t get rid of it, one
of our strongest design drivers should be
Pay by
making it quick and easy.
phone
Send SM
warnings
Detect
parked ca
r
Show histo
20ms
Check that the
Scrum and UX
ticket is written
22
Check that the

23 Scrum and UX

Sprint 1 begins
Scrum and UX

Sprint planning
Pay with
?
coins
?
et ticket
Choose
language
Pay by
phone
Send
SMS
etect
arked
Show
history
Beginning from the top of
the backlog, the product
...developers listen
owner presents the
and ask questions
stories one by one
25 Scrum and UX

Planning poker
Pay with
coins
5 7
5 1
et ticket
days
37
Choose days
days days
language days
1 days
Pay by
phone
days
Send
SMS
etect
arked
Show
history
Secretly, they ... reveal it, all at ... and discuss
choose an estimate the same time
26 Scrum and UX

Scrum master
Pay with
coins
The scrum master
et ticket
notes all estimates
Choose
language
and lets the team
Enough is
Pay by
know when the
phone
enough.
sprint is fully loaded
Send
SMS
etect
arked
Show
history
27 Scrum and UX

28 Scrum and UX

The product owner now knows the estimates...
Choose
5 days
period
Can’t launch without it
Pay with 2 days
coins
Get ticket 1 days
Product backlog
Would make a
Choose
better parking 3 days
language
meter
Pay by
phone 6 days
Send SMS
7 days
warnings
Would delight users Detect
70 days
parked ca
r
ry
Show histo 3 days
29 Scrum and UX

... and what goes into the first sprint
Sprint 1 backlog
Choose
5 days
period
Can’t launch without it
Pay with 2 days
coins
Get ticket 1 days
Product backlog
Would make a
Choose
better parking 3 days
language
meter
Pay by
phone 6 days
Send SMS
7 days
warnings
Would delight users Detect
70 days
parked ca
r
ry
Show histo 3 days
30 Scrum and UX

The developer looks at the wiki page
.. and talks to the IA about ... and to the visual designer
details and edge cases about which assets are
needed, fonts and colors
Scrum and UX

Everyone is engaged in conversations every day
A A
A?
32 Scrum and UX

During the sprint
Removes obstacles Works on upcoming sprint
Protects the team from Supports developers with
the business assets and guiding
Monitors the team’s
velocity and progress
Guides team in the business’
Works on upcoming sprint priorities and strategy
Guides developers in edge Decides on workarounds, reduced
cases, clarifies wireframes and scope and reshuffling of sprint
flow diagrams items
Writes new code
Improves old code
Scrum and UX

10
Daily stand-ups are a great chance for the UX min
team to find out what’s being worked on
A
A
F
A
D
34 Scrum and UX

During the sprint, visual designers have feedback
to what’s being coded
Scrum and UX

Let’s be honest...
90% of all design
feedback is CRAP
36 Scrum and UX

C Contrast
Text that can’t be read
RRepetition
Inconsistent form fields
AAlignment
Form fields don’t align with the headline
PProximity
Form labels too far away from their elements
Scrum and UX

The visual design feedback is aggregated on the wall
behind the product owner
g left change left
6px paddin
font should be
arial
6px padding left
Developers pick
tasks if they have
change left
time to spare
6px padding left
font should be change
left
arial
6px padding left
6px padding left
ld be
t shou
fon
arial
38 Scrum and UX

39 Scrum and UX

Tasks still open at the end of a sprint are prioritised,
bundled up and put into the backlog
6px
padding
Sprint 1 backlog
6px Choose
padding 5 days
period
Can’t launch without it
Pay with 2 days
coins
change left
font should
6px Get ticket 1 days
Sprint 2 backlog
be arial
padding
Would make a
Choose 3 days
better parking
language
meter
change left
font should
Design
6px
be arial
padding bundle 3
Design
6px
padding bundle 1
ould
change left font sh al
19
40
i
be ar
Design
bundle 2
Scrum and UX

Demo at the end of the sprint
Choose
backlog
Sprint 1
period
Pay with
coins
Get ticket
Choose
language
Po Pay by
sh ten phone
ip tia
pa ll
bl y
e
The team shows the stakeholders what
they’ve completed during the sprint
Scrum and UX

Reality tends to not stick to the plan
Things are left out
The developer
Sometimes, the IA The developer
discusses this with
forgets an comes up with a
the IA and the
important part of a new estimate
product owner and
feature
the scrum master
The product owner
The developer
updates the
goes back to work
backlog and revisit
his priorities
Scrum and UX

Reality tends to not stick to the plan
Visual design was not delivered
The visual designer ... and informs his
The developer
forgot or is too decisions to the
finds similar
busy to design a product owner and
elements in the
certain feature the visual designer
design
Scrum and UX

Reality tends to not stick to the plan
A stakeholder is unavailable
The product owner
The developer is
takes a decision
blocked because a
He informs his and informs the
stakeholder is not
scrum master stakeholder of that
available for a
decision
clarification
The stakeholder
may not agree with
the decision and
the product owner
may need to create
new stories in the
backlog
Scrum and UX

When in a sprint, the team cannot be stopped
Scrum and UX
Before the sprint started everyone said they were ready, so the team will wait for no one

Thank you
46 Scrum and UX