“ Learning in a Virtual Environment: Managing Emergency Preparedness and Health Security using Second Life as a Teaching Tool” Anne M. Hewitt, PHD, Seton Hall Univ. Susan Spencer, PHD, Seton Hall Univ. Ramesh Ramloll, PHD, Idaho State Univ.

Faculty Innovation Grant FIG awarded for integrating innovations into current curriculum Introduction of Second Life learning Opportunity to tailor Play2Train environment for Master of Healthcare Administration students Applications for both online & on campus students

FIG awarded for integrating innovations into current curriculum

Introduction of Second Life learning

Opportunity to tailor Play2Train environment for Master of Healthcare Administration students

Applications for both online & on campus students

Scope of Project Determine goals/objectives for the class Refine syllabus Establish problem-based case Identify additional resources Train faculty in the use of Second Life Explore Play2Train environment Pilot test current Play2Train scenarios Develop integrated course assignments Create Blackboard shell Evaluation!!

Determine goals/objectives for the class

Refine syllabus

Establish problem-based case

Identify additional resources

Train faculty in the use of Second Life

Explore Play2Train environment

Pilot test current Play2Train scenarios

Develop integrated course assignments

Create Blackboard shell

Evaluation!!

Online MHA SetonWorldWide – online campus Seton Hall University A national and international student population that represents all 50 states and 12 countries Master of Healthcare Administration degree program 39 credits/ 13 courses

SetonWorldWide – online campus Seton Hall University

A national and international student population that represents all 50 states and 12 countries

Master of Healthcare Administration degree program

39 credits/ 13 courses

MHA Degree Online and On-Campus Delivery Online (national and international) 7 unit courses 39 credit curriculum Bb teaching platform 3 on campus residencies On-Campus 14 week courses 39 credit curriculum Bb teaching platform

Online (national and international)

7 unit courses

39 credit curriculum

Bb teaching platform

3 on campus residencies

On-Campus

14 week courses

39 credit curriculum

Bb teaching platform

Pilot Course: Managing Emergency Preparedness (www.shu.edu ) Play2Train Module Objectives: Upon completion of this module, students will be able to: 1. Describe the principle components of a risk communication plan 2. Discuss the appropriate roles/responsibilities for the “lead health communicator” during an emergency situation 3. Apply the STARCC principles in health emergency and risk communications 4. Participate in a SL Play2Train risk communication exercise

Play2Train Module Objectives: Upon completion of this module, students will be able to:

1. Describe the principle components of a risk communication plan

2. Discuss the appropriate roles/responsibilities for the “lead health communicator” during an emergency situation

3. Apply the STARCC principles in health emergency and risk communications

4. Participate in a SL Play2Train risk communication exercise

Understanding the need for emergency preparedness and and community involvement. Why?

Oklahoma City Bombing

9/11 World Trade Center

9/11 Pentagon

Hurricane Katrina

Teaching the MHA Emergency Preparedness Plan Traditional Learning Sequence Tabletop Exercise Internal Hospital Practice Community wide drills New Option Play2Train

Traditional Learning Sequence

Tabletop Exercise

Internal Hospital Practice

Community wide drills

New Option Play2Train

Why Virtual Learning? Offers a real world (unscripted) activity for students Permits collaboration of students from various geographical locations Applies basic course concepts using problem based learning Introduces complex systems in a systematic way

Offers a real world (unscripted) activity for students

Permits collaboration of students from various geographical locations

Applies basic course concepts using problem based learning

Introduces complex systems in a systematic way

Question: How do students learn to apply complex concepts with multiple applications without expensive real life simulations? Answer: Play2Train

Play2Train Plan2Train is a……. http://www.youtube.com/watch?v=lhTremx-fqY

Student Preparation

Student Preparation Remember to go all the way through Orientation Island before you start this! You will note that the majority of these skills have to do with navigation – focus on this first. You don’t have to become an expert!!! Second Life Competency Checklist Click on World, Click on Create landmark here. (Landmarks can be found in your inventory). 5. Make a landmark Under edit – click friends 4. Make a friend Under edit – customize your avatar by clicking on body parts 3. Dress and change your appearance Alt & left click or VIEW (movement controls & camera controls) 2. Use your camera (zoom in and out) change view Arrow keys help you move forward, backward and to the sides. Use page up to fly and page down to land. (To move quickly – run = Control R) - Teleport – right click 1. Walk, fly and move around Helpful Tips Second Life skill/competency Task Check-off

Student Pix & Avatars

Video of Scenario http://www.youtube.com/watch?v=AHlajeElcIk

http://www.youtube.com/watch?v=AHlajeElcIk

Discussion Board Snapshot

Scenario & Chat Scenario [10:37] Riad Trafalgar: DISPATCH - Rescue 2 [10:38] Riad Trafalgar: DISPATCH - I need a second company and an EMS Supervisor for a level 1 response [10:38] Riad Trafalgar: this is now an MCI, I'm assuming Incident Command

Scenario

[10:37] Riad Trafalgar: DISPATCH - Rescue 2

[10:38] Riad Trafalgar: DISPATCH - I need a second company and an EMS Supervisor for a level 1 response

[10:38] Riad Trafalgar: this is now an MCI, I'm assuming Incident Command

Scenario Chat - 1 [10:58] Rosalinda Dewoitine: There was an explosion at a restaurant. Many were injured including the mayor and a local celebrity. We don't know if this is a dirty bomb or not. We need a lockdown! [10:59] Lyuda Nestler: HOW MANY INSURED [10:59] Dorcas Ballyhoo: Have we confirmed it's a dirty bomb? [10:59] BB Walworth: I just received a phone call from the media wanting to know if the mayor is dead? [10:59] Rosalinda Dewoitine: Someone contact EMS to find out [11:00] Dorcas Ballyhoo: We have not confirmed that information yet [11:00] Jamie Meltzer: listen tell them we need to be HIPPA compliant and we have a lot of sick people here [11:00] Rosalinda Dewoitine: Have the victims started arriving yet? [11:00] Jamie Meltzer: does the ED need any additional staff [11:00] Robi Sideways: What are the current staffing arrangements and should I contact more personnel to come in [11:01] Dorcas Ballyhoo: All communication to the media should go through the communication officer's office

[10:58] Rosalinda Dewoitine: There was an explosion at a restaurant. Many were injured including the mayor and a local celebrity. We don't know if this is a dirty bomb or not. We need a lockdown!

[10:59] Lyuda Nestler: HOW MANY INSURED

[10:59] Dorcas Ballyhoo: Have we confirmed it's a dirty bomb?

[10:59] BB Walworth: I just received a phone call from the media wanting to know if the mayor is dead?

[10:59] Rosalinda Dewoitine: Someone contact EMS to find out

[11:00] Dorcas Ballyhoo: We have not confirmed that information yet

[11:00] Jamie Meltzer: listen tell them we need to be HIPPA compliant and we have a lot of sick people here

[11:00] Rosalinda Dewoitine: Have the victims started arriving yet?

[11:00] Jamie Meltzer: does the ED need any additional staff

[11:00] Robi Sideways: What are the current staffing arrangements and should I contact more personnel to come in

[11:01] Dorcas Ballyhoo: All communication to the media should go through the communication officer's office

Scenario Chat - 2 [11:01] Jamie Meltzer: EDD do you need additional staff? [11:01] Cocoa Meltzer: I HAVE SOME TRAINED VOLUNTEERS ON STANDBY. LET ME KNOW HOW MANY PEOPLE YOU NEED ME TO SEND TO THE SCENE [11:01] Rosalinda Dewoitine: Be sure to keep the media centralized off-site [11:01] Lyuda Nestler: we got all staff on board today [11:02] Kensie Meredith: I have received word from the police department. They have confirmed that there was an explosion. The mayor and a celebrity were in the restaurant at the time. [11:02] Munchkin Meltzer: Lets set up a conference room for all media [11:02] Jamie Meltzer: will you need specialty nurses EDD just in case [11:02] Robi Sideways: Please put all non essential surgeries on hold until the crisis is over

[11:01] Jamie Meltzer: EDD do you need additional staff?

[11:01] Cocoa Meltzer: I HAVE SOME TRAINED VOLUNTEERS ON STANDBY. LET ME KNOW HOW MANY PEOPLE YOU NEED ME TO SEND TO THE SCENE

[11:01] Rosalinda Dewoitine: Be sure to keep the media centralized off-site

[11:01] Lyuda Nestler: we got all staff on board today

[11:02] Kensie Meredith: I have received word from the police department. They have confirmed that there was an explosion. The mayor and a celebrity were in the restaurant at the time.

[11:02] Munchkin Meltzer: Lets set up a conference room for all media

[11:02] Jamie Meltzer: will you need specialty nurses EDD just in case

[11:02] Robi Sideways: Please put all non essential surgeries on hold until the crisis is over

Scenario Chat - 3 [11:02] Rosalinda Dewoitine: Good. pick one contact for each. [11:02] Imok Pomilio: Any body entering the hospital must wear their badges for ID sucurity purpose!! [11:02] Rosalinda Dewoitine: Emergency Dept. Director, what is the ETI for the first victims to arrive? [11:03] Holly Meltzer: We have holding areas available for the influx of patients, we need to place clinical staff there [11:03] Munchkin Meltzer: We need security to control access to the ED [11:03] Robi Sideways: I will reach out to other local hospitals to ensure a detour once we reach capacity [11:03] Rosalinda Dewoitine: Yes, the reporters should not be allowed in the actual facility. [11:03] Dorcas Ballyhoo: have we gotten any official numbers on patients from out ED?!?! [11:03] Kensie Meredith: I have just received a call from the media wanting confirmation on who was killed. At this point we are not in a position to comment on these questions. Please be sure that all questions and communications is directed through the appropriate channels. Please follow your fan out protocols.

[11:02] Rosalinda Dewoitine: Good. pick one contact for each.

[11:02] Imok Pomilio: Any body entering the hospital must wear their badges for ID sucurity purpose!!

[11:02] Rosalinda Dewoitine: Emergency Dept. Director, what is the ETI for the first victims to arrive?

[11:03] Holly Meltzer: We have holding areas available for the influx of patients, we need to place clinical staff there

[11:03] Munchkin Meltzer: We need security to control access to the ED

[11:03] Robi Sideways: I will reach out to other local hospitals to ensure a detour once we reach capacity

[11:03] Rosalinda Dewoitine: Yes, the reporters should not be allowed in the actual facility.

[11:03] Dorcas Ballyhoo: have we gotten any official numbers on patients from out ED?!?!

[11:03] Kensie Meredith: I have just received a call from the media wanting confirmation on who was killed. At this point we are not in a position to comment on these questions. Please be sure that all questions and communications is directed through the appropriate channels. Please follow your fan out protocols.

Evaluation Components/ Results Debrief Questions Post Activity Questionnaire Post-Course Survey

Debrief Questions

Post Activity Questionnaire

Post-Course Survey

Questions and Answers