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UPS Working Together in the Age of eCommerce 2013
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UPS Working Together in the Age of eCommerce 2013

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  • 1. Working Together in the Age of e-Commerce Imad Nusheiwat UPS February 2013 – Rio de Janeiro
  • 2. CONFIDENTIAL AND PROPRIETARY – DO NOT DISTRIBUTE2 Today’s Discussion • What global trends as seen by the e-consumer ? • How can Posts and UPS seize these opportunities through collaboration? • Examples of Collaboration • How can it become a win-win for each of us? Posts and private sector express operators are exploring ways to transform their businesses through expanded and enhanced service offerings.
  • 3. CONFIDENTIAL AND PROPRIETARY – DO NOT DISTRIBUTE3 The Online Shopping Experience Source: comScore Online Shopping Customer Experience Study commissioned by UPS, 2012
  • 4. CONFIDENTIAL AND PROPRIETARY – DO NOT DISTRIBUTE4 Shipping… A Significant Component of the Shopping Experience Source: comScore Online Shopping Customer Experience Study commissioned by UPS, 2012
  • 5. CONFIDENTIAL AND PROPRIETARY – DO NOT DISTRIBUTE5 Timing and Options ….Key Factors! Source: comScore Online Shopping Customer Experience Study commissioned by UPS, 2012
  • 6. CONFIDENTIAL AND PROPRIETARY – DO NOT DISTRIBUTE6 Returns…. Another Significant Component Source: comScore Online Shopping Customer Experience Study commissioned by UPS, 2012
  • 7. CONFIDENTIAL AND PROPRIETARY – DO NOT DISTRIBUTE7 It’s All About the Role of Transportation! Options for Delivery Specific Time Frames Full Visibility & Control Flexible Returns Changing Customer Needs Ever Evolving Technology Responding to Change Cloud Solutions/ Big Data Analytics E-/M-Commerce & Multichannel Retail Mobile Connectivity Social Media Integrated Technology Platform Adjustable Models Enablers Deep and Wide into the Supply Chain
  • 8. CONFIDENTIAL AND PROPRIETARY – DO NOT DISTRIBUTE8 •Opportunities –Last-mile deliveries –Revenue growth • Sale of premium products • Pickup/drop-off service • Alternate delivery location •Operational Efficiencies –Improved asset utilization –Increased foot traffic How the Posts and UPS Can Each Seize Opportunities • Opportunities –Sale of premium products –Worldwide transportation • Operational Efficiencies –Improved operating leverage • Final-mile delivery • Reduced send-agains –Options for new B2C alternatives • Access points • Alternative delivery locations New Revenue Generation, Access Enhancement, Operational Efficiencies POST SERVICE LOGISTICS PROVIDER
  • 9. CONFIDENTIAL AND PROPRIETARY – DO NOT DISTRIBUTE9 Premium Products Returns Final Mile Delivery Technology Flexible Delivery Options Sustainability Collaboration Examples of Collaboration
  • 10. CONFIDENTIAL AND PROPRIETARY – DO NOT DISTRIBUTE10 Case Study: UPS Returns Flexible Access • A collaboration between UPS and the USPS • Expanded access points to the consumers • Addresses key component of the e- commerce consumer Premium Products Returns Final Mile Delivery Technology Flexible Delivery Options Sustainability Collaboration
  • 11. CONFIDENTIAL AND PROPRIETARY – DO NOT DISTRIBUTE11 Case Study: UPS Surepost Premium Products Returns Final Mile Delivery Technology Flexible Delivery Options Sustainability Collaboration • A collaboration between UPS and the USPS • Combines UPS Shipping with USPS delivery to end-consumers • Reduces carbon for the world’s largest postal and delivery companies
  • 12. CONFIDENTIAL AND PROPRIETARY – DO NOT DISTRIBUTE12 UPSPOST Together We Can Increase Efficiencies Add Reach Ensure Sustainability Improve Flexibility Enhance Customer Experience Expand Market Opportunities
  • 13. CONFIDENTIAL AND PROPRIETARY – DO NOT DISTRIBUTE13 “The only way to navigate a new world is with a new map.” — Scott Davis, UPS Chairman and CEO
  • 14. Thank You © 2011 United Parcel Service of America, Inc. UPS, the UPS brand mark and the color brown are registered trademarks of United Parcel Service of America, Inc. All rights reserved.