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UPS SurePost vs FedEx SmartPost 2013
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UPS SurePost vs FedEx SmartPost 2013

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UPS SurePost vs FedEx SmartPost 2013 UPS SurePost vs FedEx SmartPost 2013 Presentation Transcript

  • UPS SurePostSMYour Economy Solution
  • Logistics Makes You More CompetitiveUPS solutions give you a flexible supply chainto maximize profit and satisfaction with everytransaction.• Use the right service to meet yourcustomers’ needs• Use visibility to improve efficiency• Provide a consistent delivery experienceto your customers• Expand your reach to more potentialcustomersOur logistics expertiseYour merchandisingand retail experienceGreat customerservice/customerexperience2 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANYPERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.
  • Logistics Gives You Speed andFlexibility• Our breadth of domestic residential delivery servicesis expanding with the addition of a new service level:─ UPS Next Day Air®─ UPS 2nd Day Air®─ UPS 3 Day Select®─ UPS Ground® Commercial─ UPS Ground® Residential─ UPS SurePostSM3 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANYPERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.
  • Logistics Delivers the RightCustomer Experience• Smart shipping strategies enable you to win newcustomers while maintaining profit margins• Even smarter shipping strategies also deliver the rightcustomer experience• UPS provides you with the flexibility to make strategicdecisions to manage customer experience based onfactors such as:─ High value orders vs. low value orders─ Preferred customers vs. occasional shoppers─ Shipping promotions vs. routine shipping─ Rural shipments vs. urban shipments4Consider yourcustomerexperiencestrategy whenselecting theappropriateservice level.PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANYPERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.
  • UPS SurePostSM Delivers Reliability• Why choose UPS for your economy ground residentialservice?─ UPS offers the most reliable and consistent economyground residential service available─ UPS provides you with cost savings when servicefeatures and time-in-transit are not critical• UPS offers a best-in-class solution─ Single UPS network provides consistency and reliabilitythat allows you to estimate delivery times to communicateto your customers─ Consistent delivery times provide a better customerexperience─ Full tracking visibility reduces customer service calls─ Carbon offset option means a greener shipment5While UPSSurePostSM is nota guaranteedservice, anestimated deliverydate will beprovided.PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANYPERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.
  • UPS SurePostSM Features of ServiceFeatures UPS SurePostSMDelivery USPS® (100 percent), UPS® small package network will be utilizedDelivery Days Monday – SaturdayOrigin: U.S. 48 to U.S. 50 states, P.O. Box, military APO/FPO destinations, PR and allU.S. territoriesTransit Time Two to seven daysTracking Full visibility from ups.com® with USPS exception and delivery scansavailable by end of dayManifesting Package level detail provided through UPS WorldShip®, UPSLinkVendor, Host Vendor or Host SystemsPackage Weight Ideal for packages less than 10 pounds6 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANYPERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.
  • UPS SurePostSM Features of ServiceFeatures UPS SurePostSMMail Classes Parcel Select Lightweight/Standard Mail Parcel, Parcel Select®,Bound Printed Matter (BPM), Media Mail®Value-Added Services Not availablePricing Contract serviceBilling Conveniently shown on UPS small package invoice. Prepaidonly (third party and consignee billing not available)UPS Service Guarantee Not availableLimitation of Liability Maximum of $100 up to the point of transfer to the USPSOffset Option UPS carbon neutral provides customers a way to offset theclimate impact of their shipment7 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANYPERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.
  • UPS Residential Ground Service ComparisonAvailableFeaturesWhich UPS residential ground service is right formy business?UPSGround®UPSSurePostSMDelivery Delivery by UPS® driverDelivery by USPS® carrierMultiple delivery attemptsDay-definite delivery (typically in one to five business days)UPS Service GuaranteePackageTypeBest suited for all package typesSuited for small and lightweight packagesServiceArea/GeographicCoverageService leverages single-carrier networkDomestic coverage to U.S. 48 plus AK, HI and PRDelivery to P.O. Boxes and military APO/FPO destinationsDelivery to all U.S. territories8 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANYPERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.
  • UPS Residential Ground Service Comparison9AvailableFeaturesWhich UPS residential ground service is right for mybusiness?UPSGround®UPSSurePostSMTracking:Full ShipmentVisibility from Pickupto Delivery withException StatusImmediate update of package status and tracking informationDelivery location identified (front door, side door, garage)Signature Tracking®USPS® delivery and exception scans availableProof of Delivery (P.O.D.)Billing Prepaid (Bill Shipper)Freight Collect (Bill Consignee)Third Party (Bill Third Party)Value-AddedService Options(*additional feesapply)C.O.D (Collect-On-Delivery) is available up to $50,000 per shipment*Delivery Confirmation Signature services available*Declared Value - automatic protection up to $100 included1Declared Value – may declare an additional value up to $50,000*1 For UPS SurePost, UPS’s liability is limited to a maximum of $100 for loss or damage, up to the point of transfer to the USPS.PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANYPERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.
  • UPS Residential Ground Service ComparisonAvailableFeaturesWhich UPS residential ground service is rightfor my business?UPSGround®UPSSurePostSMValue-AddedServiceOptions(*additional fees apply)HazMat and Other Regulated Materials (ORM) serviceavailable*UPS Delivery Intercept® options available*Delivery Change Request options available*Shipper release available (extra instruction required forUPS SurePost)Receivers can manage deliveries with UPS My ChoiceSMAddress Correction service available*Returns Services available*Undeliverable packages returned via UPS Ground serviceUPS carbon neutral available*10 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANYPERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.
  • UPS Residential Ground Service ComparisonAvailableFeaturesWhich UPS residential ground service isright for my business?UPSGround®UPSSurePostSMUSPS®Endorsements(*additional fees apply)USPS Ancillary Service Endorsements (instructions forundeliverable returns) available with treatment of mailthat is undeliverable as addressed including:• Address Service Requested*• Return Service Requested*• Change Service Requested*• Forwarding Service Requested*• Carrier Leave If No Response (no additional fee)11N/APROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANYPERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.
  • 12UPS SurePostSM Network Ensures Consistencyand Reliability• Approximately 98 percent of the packages inducted at the Destination Delivery Unit (DDU)are delivered to the receiver within one business day following the transfer to the USPSGround time-in-transit plus one to two days*Pickup of UPSSurePostSMpackages with allother packagesduring regularpick-up stopProcessing of UPSSurePostSM packageswithin the normalground servicenetwork to the UPSoperation closest tothe final receiverPreload,containerize andsub-classify asnecessaryUPS delivers (transfers)UPS SurePostSMpackages to the localUSPS® DDU closest toreceiver’s place ofresidenceUSPS deliverspackages to thereceiver’s addressRetailerUPS CenterUPS Hub UPS CenterLocal PostOffice (DDU)Receiver*Note: Transit times are longer to destinations outside of the US48PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANYPERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.
  • UPS SurePostSM Outperforms the Competition• Shipping and tracking conveniently integrated:─ Prepare UPS SurePostSM and other UPS shipments with UPS WorldShip® at the same time, plustrack with any UPS tracking tool, thereby ensuring smoother and easier operations and shippingprocedures*• Daily pickup:─ UPS picks up your UPS SurePostSM shipments at the same time as your other daily volume,helping to minimize interruptions in the shipping department• No “staging”:─ UPS doesn’t stage packages for consolidation so packages move quickly through the UPSnetwork• Deeper mail induction:─ Keeps UPS SurePostSM packages in our hands longer, reduces time-in-transit and ensures bettertracking information so you can provide better customer service and minimize “Where’s mypackage?” calls• Time-in-transit:─ Scheduled movements within the UPS network ensure transit times that are faster, moreconsistent and reliable than competitor products*Other shipping system options available13 PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANYPERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.
  • UPS SurePostSM: Another ReliableWay UPS Delivers• An economy solution with limited features forresidential deliveries• Consistency, reliability and speed gained from the UPSGround® network• A service option that balances your service levelrequirements with your cost objectives• Part of a comprehensive end-to-end transportationsolution that is better than other competitive postalsolutions14UPS SurePostSM isan economyservice that offersyour customersthe reliability thatthey have come toexpect from UPSfor over 100 years.PROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANYPERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.
  • Shipping Military APO/FPOPackages via UPS SurePostSM• When a package is addressed to a military APO/FPO:─ Use the service member’s full name─ Include the unit and APO/FPO number15Requirements ExamplesNameUnit #, Box #Unit APO/FPO, AP/AE/AA, ZIPSSGT Kevin Taylor2050 Box 4190APO AP 96278-2050• APO/FPO shipments may be considered dutiable,therefore the following form is required:─ Use USPS® Customs Declarations Form PS Form 2976(CN22) or 2976A http://webapps.usps.com/customsforms/Verify for any special military shipping restrictions athttp://www.usps.com/supportingourtroops/mailingrestrictions.htmPROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANYPERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.
  • 16Shipping Process Impacts UPS SurePostSMContinental U.S. ExampleORDER MANAGEMENTSYSTEMWAREHOUSEMANAGEMENT SYSTEMPICK, PACK AND WEIGHUPS SUREPOST?PRINT LABEL FORDESIRED UPS SERVICESPD 100DDU TABLECONSIGNEE ZIPCODE IN TABLE ?APPLY DDU ADDRESSGENERATE USPS DELIVERYCONFIRMATION #INVALIDSPD P.O. BOXDDU TABLENoYesPrint UPS SurePostUSPS® LabelCONSIGNEE ZIP CODEIN TABLE ?YesNoPrint UPS SurePostUPS Label Street Delivery? P.O. Box?YesNote: Non-U.S. 48 Destinations follow the same process as the P.O. Box label process.NoPROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANYPERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.
  • UPS SurePostSM vs. FedEx SmartPost®Network17UPSFedExUSPS deliverspackages to thereceiver’saddressPotential for DelayPackages picked up by FedEx Ground®package car may have one-day delay tomove to between networksPickup of UPSSurePostpackages with allother packagesduring regularpick-up stopProcessing of UPSSurePost packages withinthe normal ground servicenetwork through thePreload operationPreload,containerize andsub-classify asnecessaryUPS delivers UPSSurePost packages to thelocal DDU*Potential for DelayNetwork drives partial loadsPotential for DelayPackages inducted into USPS®NDC take two-three days to bedelivered to receiver1046Buildings25 Buildings 25 Buildings1046BuildingsRetailUPS CenterUPS CenterFedEx GroundCenterSmartPostDestination HubSmartPostOrigin HubLocal PostOffice (DDU)NDC/DDUReceiverUPS HubPROPRIETARY AND CONFIDENTIAL: THIS PRESENTATION MAY NOT BE USED OR DISCLOSED TO ANYPERSON OTHER THAN EMPLOYEES OF CUSTOMER, UNLESS EXPRESSLY AUTHORIZED BY UPS.