Deloitte Postal Delivery 2013

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  • 1. World Mail & Express Americas Conference 2013 Delivery: It is All About Making the Connection Deloitte Consulting LLP Feb 26, 2013
  • 2. The business of delivery is about making connections In a digital world, the ways that people make connections are rapidly changing, as are consumer expectations These changes can pose both challenges and opportunities for the postal industry - 1 -
  • 3.  2% growth in internet users from 2010 - 2011  89% of e-commerce site visitors made a purchase  Fastest growing e-commerce market The rapid penetration of the Internet in Latin America has resulted in notable e-commerce growth  20% growth in internet users from 2010 - 2011  94% of e-commerce site visitors made a purchase  Average e-commerce order is $210 Brazil The Latin American e-commerce landscape is very diverse as markets embrace e- commerce at various rates. Argentina Source: http://www.newmediatrendwatch.com/regional-overview/104-latin-america - 2 -  21% growth in internet users from 2010 – 2011  82% of e-commerce site visitors made a purchase  Reliable new payment mechanisms Mexico Numbers in billions of USD
  • 4. Smartphone Adoption in 2012 14% 27% 24% 35% 20% 34% 44% 58% 0% 10% 20% 30% 40% 50% 60% 70% Total Population 18-29 Population Brazil Argentina Mexico USA Smartphones are reshaping the e-commerce landscape as they become an increasingly integral part the way people shop and consume media Source: Google, “Our Mobile Planet” Database. http://www.thinkwithgoogle.com/mobileplanet/en/ - 3 - 2012 Smartphone Purchasing Trends % of Smartphone owners who do the following: 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Use smartphone for purchase monthly Bought item in store after searching local info on smartphone Change mind about in store purchase due to smartphone Read news or magazines on smartphone
  • 5. Global Tablet Penetration Projected tablet adoption will have similarly transformative effects on the Latin American e-commerce market Sources: Deloitte, “The State of the Global Mobile Consumer.” http://www.deloitte.com/mobileconsumer; Morgan Stanley, via Statista, http://www.statista.com/statistics/219909/global-tablet-penetration-forecast/ - 4 - Ownership or Access to Tablets - 2012 Among Urban Professionals 0% 5% 10% 15% 20% 25% 2010 2011 2012 2013 2014 0% 5% 10% 15% 20% 25% 30% Brazil Argentina Mexico Tablets sales are projected to top laptop shipments globally by 2016. The tablet is becoming the media device of choice for online activity, apps, entertainment, and games. Due to its low price point in less affluent markets, the tablet may be the first Internet device adopted by the new wave of connected consumers, ahead of PCs and even smartphones. Takeaways
  • 6. Online Shopping Payments Shipping & Delivery Latin American posts can take advantage of e-commerce growth trends by engaging with customers at each stage of the online retail experience Mobile Sites & Apps Improve accessibility of products and services Electronic Payments Facilitate intermediate steps of the procurement process Safer International Shipping & Delivery Improve consumer confidence in overseas online ordering Social Media & Group Shopping Sites Connect with customers in their online communities Information Security Mitigate anxieties about fraud and identity protection Geospatial Capabilities Enhance package delivery and pick-up options - 5 -
  • 7. Geospatial: A Major Opportunity for Postal Providers  Sales and Merchandiser Management  Dynamic Delivery Planning  Same Day Delivery for Urban Centers Geospatial tools can help meet customer service expectations by integrating delivery resources, mobile resource utilization and efficiency. A few benefits of geospatial in delivery: - 6 -
  • 8. Sales and Merchandising Management - 7 - Logistics Management Platform  Optimizing distribution center locations based on high delivery density clusters Package Returns  Using data and geospatial analytics to help pivot package returns to brick-and- mortar stores for multi- store vendors Less Than Full Load  Efficiently matching LFL trucking resources with delivery orders
  • 9. Dynamic Route Planning - 8 - Dynamic routing integrates multi-faceted locational and logistical data with delivery points to help optimize resource and route planning. Outputs Future State Route Optimization Inputs  Requires street network data, delivery address, delivery time window  Plots delivery routes and sequences over street network using historical traffic flow to help efficiently cluster deliveries  Exports results as turn-by-turn instructions to smartphones and estimated arrival time to customer  Helps visualize dynamic routes as a dispatcher dashboard with real-time tracking of packages and drag-and-drop re-routing features
  • 10. Same Day Delivery - 9 - Offering same day delivery service should require a specialized dynamic routing solution  Dynamic vehicle routing solution to route carriers from merchant locations to delivery addresses  Additional optimization parameters including resource availability, sortation, order timing, and dynamic pricing  Utilization of existing carrier network to cost effective
  • 11. Contacts - 10 - Daryl Jackson Global Postal Industry Segment Leader Deloitte LLP 1919 N Lynn St, Arlington, VA, 22209, USA djackson@deloitte.com +1 202 879 4950 Patricia Muricy Partner Deloitte Consultores Avenida Presidente Wilson, 231 - Centro, Rio de Janeiro - RJ, 20030-021, Brazil pmuricy@deloitte.com +55 21 3981 4526
  • 12. This presentation contains general information only and is based on the experiences and research of Deloitte practitioners. Deloitte is not, by means of this presentation, rendering business, financial, investment, or other professional advice or services. This presentation is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte, its affiliates, and related entities shall not be responsible for any loss sustained by any person who relies on this publication. As used in this document, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. Copyright© 2013 Deloitte Development LLC. All rights reserved.