BCG Networked Digital Experiences 2014

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BCG Networked Digital Experiences 2014

  1. 1. The Evolution from Online Information to Networked Digital Experiences Robbert Kuppens, global CIO The Boston Consulting Group March 31st 2014
  2. 2. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 1 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. About BCG & Me Enabling the Business What's Next? Discussion and Q&A Agenda
  3. 3. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 2 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. From RUU Computer Science student… to CIO The Boston Consulting Group (BCG) 1983-1988 RUU CompScience (student) 1987-1989 NCR R&D (engineer) 1989-1996 Digital Equipment (manager EMEA) 1996-2001 KPMG Strategy (partner NL) 2001-2007 Cisco (IBSG manufacturing leader) 2007-2014 Cisco (CIO EMEA & Russia) 2014- now The Boston Consulting Group (global CIO) Since 2005 also Venture Partner with BBV/Hummingbird
  4. 4. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 3 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. The Boston Consulting Group A leading global management consulting firm operating since 1963 • Focusing on strategy • Advising senior management at the world’s largest companies • Deriving most of our business from continuing client relationships We collaborate with our clients to address core issues of direction and performance We create sustainable competitive advantage BCG revenue growth 0 2 4 0100 09 Year 0704 1202 1003 110805 06 Worldwide revenues ($B) BCG consulting staff 6,200 consulting professionals worldwide, most with advanced degrees • Alma maters include, for example, business and graduate schools at Harvard, Chicago, INSEAD, Kellogg, Stanford, Wharton And hands-on management experience • Many with three to ten years in leadership positions Encouraged to spend time within several BCG offices • Cross pollination of ideas, cultures and best practices Working, when appropriate, in multicultural and multinational teams #3
  5. 5. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 4 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. About BCG & Me Enabling the Business What's Next? Discussion and Q&A Agenda
  6. 6. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 5 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. 5 What Makes an Organization Successful? Strategy Devise and maintain a clearly stated, focused strategy Execution Develop and maintain flawless operational excellence. Culture Develop and maintain a performance- oriented culture. Structure Build and maintain a fast and flexible, flat organization. Leadership Find leaders who are committed to the business and its people. Innovation Make industry transforming innovations Mergers/Partnerships Seek growth through merges and partnerships. Talent Hold onto talented people and find more. 4 + 2 Source:Nohria,Joyce and Robinson, HBR 2003 What is the heartbeat & cycle time of our organization in comparison to our current & new competitors?
  7. 7. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 6 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. Networked IT solutions supporting the Value Network Develop Produce Market Sell & Deliver Support CustomerCustomer CareCare WorkforceWorkforce OOptimisationptimisation KnowledgeKnowledge ManagementManagement InternetInternet CommerceCommerce
  8. 8. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 7 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. How to differentiate within a Networked Virtual World? Customer Intimacy Customer Intimacy Product Leadership Product Leadership Operational Excellence Operational Excellence Source:Treacy, Wiersma & Geoffrey Moore, 2002
  9. 9. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 8 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. Customer Experience has become the Epicenter in the (networked) Value Chain Commodities Goods Service Economic Value Experiences Pricing Pine & Gilmore, 1999
  10. 10. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 9 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. 9 Intelligent Sourcing: Not out-sourcing what should be out-tasked NON-MISSION CRITICAL MISSION- CRITICAL CONTEXTCORE Focus and Grow Discover Transition and Out-Task Disengage and Out-Source
  11. 11. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 10 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. Evolution of the Internet INTELLIGENT CONNECTIONSINTELLIGENT CONNECTIONS  Email  Web Browser  Search  E-commerce  Digital Supply Chain  Collaboration  Social  Mobility  Cloud  Video Connecting:  People  Process  Data  Things InternetInternet ofof EverythingEverything DigitizeDigitize thethe WorldWorldImmersiveImmersive ExperiencesExperiences DigitizeDigitize InteractionsInteractions ((Business &Business & SocialSocial))NetworkedNetworked EconomyEconomy Digitize BusinessDigitize Business ProcessProcessConnectivityConnectivity Digitize AccessDigitize Access toto InformationInformation BUSINESSANDSOCIETALIMPACTBUSINESSANDSOCIETALIMPACT
  12. 12. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 11 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. HR ScalabilityHR Scalability ’94–’96 ProductivityProductivity ’97–’00 Core vs ContextCore vs Context ’01– Cisco Annual Productivity Gains* E-Finance E-Procurement Basic E-HR E-Finance E-Procurement Basic E-HR $70M +$70M + Talent Development eTreasury Personalized Portals Talent Development eTreasury Personalized Portals $700M +$700M + Directory Communications Static Intranet Portal Directory Communications Static Intranet Portal $20M +$20M + Workforce Optimization Example (Cisco example)
  13. 13. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 12 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. The Challenge… Getting the right information & services to entitled employees, partners, and clients in a secure and timely manner anytime, anywhere to any entitled device at the right cost… … and be more successful than our competition
  14. 14. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 13 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. How do people react on this? In 2007 versus today… Any service securely to any entitled device, anywhere, anytime at the right cost...
  15. 15. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 14 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. Enabling the Right Solution for the Entitled Employee/Partner/Customer at the Right Cost Corridor Cruiser Road Warrior Major Mobiles Teleworker Field Force • Mobile within office >20% • Fixed phone line and desk • Heavy application; medium email and phone • Multiple devices (laptop and phone) • Travels outside campus regularly • Mobile outside the office >70% • Fixed phone line and desk • Heavy email and phone; light application • Many can use converged mobile device • Often a teleworker or in remote office • Mobile inside the office >70% • Shared phone line; no desk • LOB application; heavy voice • Specialized devices common • No corporate office • Travels infrequently often to campus • Fixed phone line • LOB application; heavy voice • Mobile outside the office > 70% • No corporate office • Typically returns to campus daily • May have shared phone line • LOB applications; heavy voice We can’t afford to give Everything to Everyone Everywhere Anytime
  16. 16. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 15 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. Text Voice, Video Number of Stakeholders Collaborative Tools DocumentsDocuments ManyMany EmailEmail IMIM TelePresenceTelePresence UnifiedUnified CommunicationsCommunications VmailVmail Discussion ForumsDiscussion Forums Video onVideo on DemandDemand WikisWikis BlogsBlogs ContactContact CenterCenter ConferencingConferencing Social NetworkingSocial Networking Connected Workspace OneOne Meeting Room Workstation Touchdown Active Room Quiet Room Project Room Telepresence Open Project Area Conference / Training eCafe Changing the way How and Where we Transact and Interact… Anytime, Anywhere… @Home Next: to intuitively get you the right information & experience where you are and when you need it, not needing to reconnect every time… 15
  17. 17. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 16 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. Mobility Services for Cisco employees: Any Device Service per 2010
  18. 18. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 17 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. Collaboration on BYOD (Bring Your Own Device) Enabling our applications to run in the (BCG) Cloud
  19. 19. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 18 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. Cloud Computing – Why Now? Because everybody’s doing it?
  20. 20. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 19 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. How much do you pay for Virtual Collaboration? Collaboration as a Service (Enterprise Quality)
  21. 21. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 20 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. Cloud Consumption & Delivery Models SaaS Infrastructure as a Service Compute, storage, networking, etc Ex.: Amazon EC2, Verizon/Terremark, ? Platform as a Service Middleware, directories, etc Ex.: Google Apps, DaaS, WebEx, ... Software as a Service Applications, collaboration, etc Ex.: Apps, Jabber, SFDC, WebEx, ... Data Center as a Service Data center facilities, power, cooling Ex.: GIS, AT&T, Sprint PaaS Cloud Delivery Models DCaaS
  22. 22. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 21 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. Cisco Service Offering Provisioning Cost (one-time + 1st Qtr) 2x IBM Websphere JVM $2,244 1x Oracle DB $750 1TB SAN Tier II Storage (DB) 1.8TB Backup (DB) $1,096 $588 2 x 8 VM (DB) (CITEIS unmanaged, bronze VM) $171 Amazon Web Services (AWS) Service Offering Provisioning Cost (one-time + 1st Qtr) 2x IBM Websphere JVM $3,412 1x Oracle DB $780 1TB Storage (DB) 1.8TB backup (DB) $1,404 $531 2 x 7.5 VM Large (DB) (3 year reserved instance,RHEL) $363 Industry Costs Comparison – Q3FY13 Total (One-time + 1st Qtr) $4,849 Total (Ongoing Qtrly Cost) $2,699 Total (One-time + 1st Qtr) $6,490 Total (Ongoing Qtrly Cost) $5,710 It's not only about cost! Just as important is to balance predictable capacity with agility
  23. 23. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 22 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. ’94–’96 ’97–’00 ’01– Cisco Annual Productivity Gains* Supply Chain Management Example (Cisco example) Manufacturing Scalability Manufacturing Scalability $10M+$10M+ Best-in-Class ERP Link to E-Commerce Autotest Best-in-Class ERP Link to E-Commerce Autotest Market Expansion Market Expansion $70M+$70M+ Integrated Logistics Single Enterprise Basic Supplier Portals Integrated Logistics Single Enterprise Basic Supplier Portals Market Transitions Market Transitions $270M+$270M+ Supply Chain Visibility Collaborative Planning Product Lifecycle Mgmt Supply Chain Visibility Collaborative Planning Product Lifecycle Mgmt
  24. 24. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 23 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. Define Supply Chain Metrics Who measures Linearity of Sales Forecasts? Customer satisfaction • On time shipments • Customer lead times Productivity Profitability Revenue growth Linearity Continuity of supply • Supplier performance • Shortages • Q/Q, Y/Y revenue growth • Partner capacity • New product cycle • Gross margin • Tax rate • Cost reduction • Inventory turns • Volume outsourced • Productivity improvement targets • Ratio of virtual employees • Revenue per Mfg head • Daily production rate • Forecast to orders • Days sales outstanding
  25. 25. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 24 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. First steps towards Cisco Virtual Manufacturing Extranet Direct Leased Lines Internet - No Direct Lines Intranet Web Interface: MCO Portal
  26. 26. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 25 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. ’94–’96 ’97–’00 ’01– Cisco Annual Productivity Gains* Customer Care Example (Cisco example) Customer Access Customer Access Optimized Customer Transactions Optimized Customer Transactions $300M+$300M+ Service Contract Center Troubleshooting Tool Online Ordering Service Contract Center Troubleshooting Tool Online Ordering Customer Intimacy Customer Intimacy $30M+$30M+ Product Configurator Bug Database Order Status Product Configurator Bug Database Order Status Partner Portals E-Sales Virtual IP Contact Center Partner Portals E-Sales Virtual IP Contact Center $900M+$900M+
  27. 27. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 26 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved.
  28. 28. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 27 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. IT as a Services Organization: Matching Demand & Supply with Services Organizational Transformation aligned with Execution P D I O Plan (Architecture) Design Implement Operate/Optimize Relationship Manager Service Owner Service Manager Organization Services Process Well-defined tiered service offerings Network Compute Storage Communication Facilities • Roadmaps • Automated Provisioning • Showback & Chargeback Enablement •Virtual Machine (VM) Gold/Silver/Bronze vCPU x vMemory •Bare-metal (BM) Example
  29. 29. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 28 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. Business Operations Systems Technology Requirements Capabilities What business are we enabling? What capabilities are needed to support that business? What applications & tools will we need? What technology will we use to enable the applications & tools? Source: Proact Business Transformation, Inc. Architecture: BOST Framework 28
  30. 30. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 29 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. OverallArchitecture View Network & Datacenter Services Medianet Services Collaboration Services Client Services (Collaboration) Applications Devices Transport/ Storage Servers Signaling QoS Auto-Discovery Transcoding Auto-Configuration Transrating Resource Control Transcribing Workflow Scheduling and Calendaring Session Mgmt Presence / Location Recording/Playback Authoring Real-time Data Sharing Real-time Messaging Search Semantic Processing Social Graphing Metadata Tagging COMMUNICATION CONTENT Client Services Framework Medianet Services Interface Lightweight APIs (Video) Messaging Enterprise Social Software CRM/SCM/HR/etc. Video/Telepresence IP Communications (Video) Conferencing Desktop Mobile In-Room SecurityServicesIdentityPolicyAAAEncryptionFederation ProvisioningMaintenanceAdministrationOperationsManagementServices 29
  31. 31. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 30 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. 30 IT Integrated Planning Process Assessment Team FunctionalPortfolio ManagedITPortfolio ManagementOffice Requestor FY13 Planning | DRAFT 1.01.0 Submit RequestSubmit Request with Business Casewith Business Case Ready for InitialReady for Initial Assessment?Assessment? 1.21.2 Identify & AssignIdentify & Assign Assessment TeamAssessment Team 1.11.1 Review RequestReview Request SubmissionSubmission 2.22.2 Revise RequestRevise Request & Resubmit& Resubmit 22.0.0 Complete Level 1Complete Level 1 AssessmentAssessment 3.23.2 Revise RequestRevise Request & Resubmit& Resubmit ReviseRevise oror Cancel?Cancel? ReviseRevise or Cancel?or Cancel? 3.03.0 Complete Level 2Complete Level 2 AssessmentsAssessments •• ArchitectureArchitecture •• Change ManagementChange Management •• Project/ ProgramProject/ Program •• Portfolio AlignmentPortfolio Alignment 33.1.1 ProvideProvide RecommendationsRecommendations ApprovalApproval to Proceed?to Proceed? 6.56.5 Impact AssessmentImpact Assessment 4.04.0 DevelopDevelop RecommendationRecommendation for Sequencingfor Sequencing 2.12.1 ProvideProvide RecommendationsRecommendations ApprovalApproval to Proceed?to Proceed? 55.0.0 Conduct PortfolioConduct Portfolio Assessment &Assessment & Prioritization BasedPrioritization Based on Funding Sourceon Funding Source •• FunctionalFunctional •• ClientClient •• ITIT •• Corporate (escrow)Corporate (escrow) 6.0 Portfolio Commit6.0 Portfolio Commit 6.1 Functional Portfolio 6.2 ClientPortfolio 6.3 IT Portfolio 6.4 Corporate Portfolio FundingFunding CommitedCommited?? 7.07.0 Portfolio / ProgramPortfolio / Program GovernanceGovernance 8.08.0 Program / ProjectProgram / Project ExecutionExecution Request CancelledRequest CancelledRequest CancelledRequest Cancelled NO YES NO YES CANCEL REVISE NO CANCEL REVISE YES ArchitectureArchitecture--ledled InvestmentInvestment DevelopmentDevelopment Architecture CheckpointArchitecture Checkpoint BOST/CBOBOST/CBO InvestmentInvestment MonitoringMonitoring ArchitectureArchitecture--ledled InvestmentInvestment AlignmentAlignment InvestmentInvestment PrioritizationPrioritization InvestmentInvestment FundingFunding Output of Step A & B = List of Investments Output of Step C & D = Final Plan of Record Arch.Arch. ReviewsReviews StrategicStrategic InvestmentInvestment PlanningPlanning Service theService the BusinessBusiness ServicesServices ReviewReview
  32. 32. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 31 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. Staying SMART on ROI, TCO etcetera
  33. 33. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 32 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. Cisco’s Productivity Journey: Impact of TelePresence, WebEx & WebEx Social, Directory 3.0, App store, BYOD… Source: Cisco IBSG and IT, 2011 Web 2.0Web 1.0 Benefits ($B/Yr) $3.7B $1.5B Transactions CollaborationInformation Sharing Interactions Web 1.0 Internet Solutions: Web 2.0 Collaboration Solutions: Total:Total: $$5.2B5.2B 5 4 3 2 1 6 FY95 FY00 FY05 FY12 Time Source: Cisco IBSG & IT, 2010
  34. 34. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 33 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. About BCG & Me Enabling the Business What's Next? Discussion and Q&A Agenda
  35. 35. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 34 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. IT Leading Business Transitions (2012 predictions) Nearly 1/3 of the Collaboration market will be Hosted by 2014 (Gartner, IBSG) In 2014, Over 90% of traffic on networks will be Video (Cisco VNI) Android is now the #1 OS for new smartphone buyers (Nielsen) 5 billion mobile cellular subscribers, over ½ billion accessing the Internet (ITU, Strategy Analytics) 50% of professional PC’s will be managed as a hosted virtual desktop model by 2014 (Gartner) Each month 30 billion pieces of content are shared and 550 billion minutes are spent on Facebook (facebook.com) (Canalys 2012)
  36. 36. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 35 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. CIO Business and Technology Priorities Gartner CIO Survey 2009 versus 2013
  37. 37. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 36 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. Supplier Experience: Quality Impact  Discover the root cause  Take Action: Shut down that line until a solution has been implemented  Identify the experts and discuss solutions
  38. 38. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 37 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. Enabling Technologies supporting Global Collaboration: Web 2.0 meets Globalisation
  39. 39. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 38 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. Enterprise Quality Video @Home and on the road
  40. 40. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 39 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. Active Collaboration Rooms combine the in-person experience with virtual teaming
  41. 41. © 2012 Cisco and/or its affiliates.All rights reserved. Cisco Confidential 40 Vision: Enterprise Apps Catalog SoftwareCollaboration NetworkDevices Content Management Web & BI Applications & Accounts Print Video Conferencing Personal View/ Settings Video - Live & On-Demand IP Phones & Voice Database Hosting & ERP Web ConferencingCollabSpace Mobile Apps Smartphones & Tablets Home & Remote Access High Performance Datacenter Computing Datacenter Network Instant Messaging Email & Calendaring Desktop Software Corporate Network Laptops & Desktops Self-Service PaaS & IaaS Application, Web & Data Services DevicesDevices CollaborationCollaboration Software & Apps Software & Apps NetworkNetwork IT Infrastructure & Platform Services IT Infrastructure & Platform Services Partner Connection (Extranet)
  42. 42. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 41 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. Personalized product offers Shelf-edge access to deep, net-like knowledge Virtual expert adviser Multi-touchpoint social media customer care One-click mobile payments Source:Cisco IBSG, January 2011 + Mashop Experiences empower Shoppers =“Mashop” Physical (Stores/Branches) Virtual (web and/or App) New Technology-Based “Shopping”
  43. 43. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 42 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. 42 What if?... And all your video & voice could be automatically translated and tagged with voice & object recognition: it becomes “findable”  Global accessible Knowledge & Experience!
  44. 44. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 43 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. TemperatureTemperature Evolution of the Network & Information Explosion: Internet of Everything (IoE) IP Telephones Barcode Scanners PCs PDAs/Handhelds “Things” become networked by adding tags “Information” becomes networked by adding sensors ProductsProducts LivestockLivestock TiresTires CurrencyCurrency PharmaceuticalsPharmaceuticals Shipping containersShipping containersCartonsCartons PalletsPallets RationsRations WeaponsWeapons PeoplePeople PetsPetsMedical AssetsMedical Assets Video Cameras LocationLocation IntrusionIntrusion Shock/movementShock/movement ElevationElevation DirectionDirection PressurePressure LightLight ChemicalsChemicals SpeedSpeed The Internet of Everything (IoE) The Internet of Computing Devices
  45. 45. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 44 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. A (near) Future Experience? The question is what can be done versus who benefits from the experience Source: Chris Oakley, 2004
  46. 46. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 45 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. Copyright 2003, John Klossner
  47. 47. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 46 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. The Transition from Traditional IT to IT as a Service Organisation (ITaaSO) FROMFROMFROMFROM TOTOTOTO Virtualized Storage Clouds Accessible Anywhere, Anytime CONTENT: Access to Content From Single Device and Local Storage EXPERIENCE: Little/No Differentiation in Capabilities, Entitlements and User Experience Cost-Effective Differentiation of Service Offerings Based on Role and Global Location DEVICES: Limited Device Selection/ Underutilization of Fleet NETWORK: Connectivity Primarily Through VPN, Per Device SUPPORT: Non-Segmented Support Primarily Provided Through Call-center Support for BYOD, VDI and Additional User Devices Personalized Collaborative Support Model as New “Front Line” for Solutions Optimized Secure Network Connectivity for Voice, Video, Data IT needs to run at 2 speeds: both orchestrating enterprise-quality foundational IT Capabilities and continues new Capabilities (quick wins etc.)
  48. 48. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 47 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. Evolution of the Internet INTELLIGENT CONNECTIONSINTELLIGENT CONNECTIONS  Email  Web Browser  Search  E-commerce  Digital Supply Chain  Collaboration  Social  Mobility  Cloud  Video Connecting:  People  Process  Data  Things InternetInternet ofof EverythingEverything DigitizeDigitize thethe WorldWorldImmersiveImmersive ExperiencesExperiences DigitizeDigitize InteractionsInteractions ((Business &Business & SocialSocial))NetworkedNetworked EconomyEconomy Digitize BusinessDigitize Business ProcessProcessConnectivityConnectivity Digitize AccessDigitize Access toto InformationInformation BUSINESSANDSOCIETALIMPACTBUSINESSANDSOCIETALIMPACT
  49. 49. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 48 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. About BCG & Me Enabling the Business What's Next? Discussion and Q&A Agenda
  50. 50. 20140331 RUU eBusiness Waves Lecture BCG CIO rkuppens.pptx 49 Copyright©2014byTheBostonConsultingGroup,Inc.Allrightsreserved. “Thank you for your time and attention”“Thank you for your time and attention”“Thank you for your time and attention”“Thank you for your time and attention” Robbert Kuppens, CIO The Boston Consulting Group

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