2. I. Learning Objectives
II. Introduction
III. Why problem-solving is important?
IV. Problem-Solving Process
V. Why does problem-solving fail?
VI. Conclusion
VII.Video
3. To be prepared to accept the problem in order to accurately
understand and solve the problem.
To help you know how to take the first step in solving a
problem
To clarify and define the problem
To understand the usefulness of collaboration problem solving
and decision making
To utilize creativity in the problem solving/decision making
process
To plan, practice, and problem solve with making decisions
through watching video, case studies, and group discussions.
4. What is Problem-solving?
Anytime actual performance does not match expectations
Problem solving forms part of thinking.
Considered the most complex of all intellectual functions
It is a part of the larger problem process that includes problem
finding and problem shaping.
5. It enables us to analyze problems, identify problem severity
and assess the impact of alternative solutions.
Workplace training designed to develop problem solving skills
helps employees to work more efficiently with co-workers,
customers, partners and vendors.
It helps the workers as well as the company grow in a smooth
and positive way.
6. Accept the Problem
Step 1: What is the Problem?
Step 2: What are the Alternatives?
Step 3: What are the Advantages and Disadvantages
of
Each Alternative?
Step 4: What is the Solution?
Step 5: How Well Is the Solution Working?
7. Strategies to find the motivation and commitment to prepare
you to enter problem-solving process:
1. List the benefits
2. Formalize your acceptance
3. Accept responsibility for your life
4. Creates a “worst-case” scenario
5. Identify what’s holding you back
8. What do I know about the situation?
What results am I aiming for in this situation?
How can I define the problem?
View the problem from different perspectives
Identify component problems
State the problem clearly and specifically
9. What are the boundaries of the problem situation?
What alternatives are possible within these
boundaries?
Discuss the problem with other people
Brainstorm ideas: use mind mapping, SWOT..
Change your location
10. Individual Brainstorming:
1. Develop fewer ideas
but take each idea
further
2. Risky for individuals.
Valuable but strange
suggestion
Group Brainstorming:
1.Best for generating
many ideas, but time
consuming
2.Needs formal rules
3.Are usually an
enjoyable experience.
11. What are the advantages of each alternative?
What are the disadvantage of each alternative?
What additional information do I need to evaluate
each alternatives?
12. Which alternative(s) will I pursue?
Evaluate and compare alternatives.
Combine alternatives.
Try out each alternative in your imagination
What steps can I take to act on the alternative(s)
chosen?
13. Look for the consequences
What is my evaluation?
Compare the results with the goals.
Get other perspectives.
What adjustment are necessary?
14. There are numerous attitudes of a person that lead to failure
of problem-solving:
15. Without following your curiosity, using your
imagination, making mistakes, creating value, doing
things differently and most importantly
perseverance; think what problems would still
require solutions.
This is a process that drives business and innovation. It creates progress. It solves everyday challenges and creates new ones. Entrepreneurs, business and salespeople are just like inventors. The really good ones consciously see problems, which they explore and attempt to solve.
What I find work suitably well is a simple 5 steps, anyone is highly recommended to practice.
To solve a problem, you must first be willing to accept the problem by acknowledging that the problem exists and committing yourself trying to solve it.
List the benefits – How will solving problem benefit you?
Formalize your acceptance – Formal commitment to solve problem
Accept responsibility for your life – we have the potential to control the direction of our lives
Creates a “worst-case” scenario – what are potential disastrous consequences of your
Identify what’s holding you back – What is preventing you from solving the problem?
Define the problem
Examine the options
Problem-solving tool = Decision Making Tool
Brainstorming : No criticism of ideas, free rein is given to creativity
I’m taking 2 types of brainstorming: Indv and Group Brainstorming. Both of them has good effects as well as side effects.
Indv: 1). Tend to develop… but take each idea further deep and more profound. 2). Can be Risky for individuals. Valuable but strange suggestions may appear stupid at first sight
Group: 1). It’s best for generating many ideas, but can take more times to complete. 2). Needs Formal Rules for it to work smoothly (Disagreements)
3). Group Brainstorming sessions are usually enjoyable experiences, which are great for creating cohesion in a team.
Weight the positive and negative sides of each alternative you made. What ideas shall you should add more..
Act on the plan.
But I suggest you to try on something new, something that is already planned, and something that you think from the first place that it is right. Do not afraid of making mistakes because it will make you grow from it. Most important of all, avoid all the negative attitudes as the above!
Without following your curiosity, using your imagination, making mistakes, creating value, doing things differently and most importantly perseverence; think what problems would still require solutions.