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Virtual World
Opportunities:
Second Life and Beyond




Siemens Global Web Conference
Kloster Seeon, June 1, 2007
Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
The future is here.
               It‘s just not widely
            distributed yet.
                                           William Gibson




Siemens Global Web Conference, Juni 2007                    © 2007 CScout Trendberatung
Since 1997 CScout reports
directly from
   the global Hot-Spots
 keeping your fingers
              on the pulse.




 Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
CScout is translating
           new market developments
       into new profit opportunities.




Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
We are Screening & Monitoring
                                                  Trends from
                                               early signals to
                                                   radical innovations.

  High
                                             Climax:
                                             Mass Market

                                Early Adoptors:
 Impact




                                Trend-Setters              Followers:
                                                           Fast & Late Followers
             Innovators:
             Lead Users
                                                                                          Retro Trends

   Low


                 Low                                                               High
                                                  Duration




Siemens Global Web Conference, Juni 2007                                                                 © 2007 CScout Trendberatung
What we also do...

Trend Management System                     Executive Trend Tours   TrendPool - Database




                                                                         Trend Reports




 Siemens Global Web Conference, Juni 2007                                          © 2007 CScout Trendberatung
Executive TrendTour
                                           New York City,
                                           18. - 20. July 2007


                                           3 days of Trends & Innovation:
                                           - „The Future of Media“
                                           - „The Future of Marketing“
                                           - „Consumer Generated Media“




                                           Request your
                                           TrendTour today.




Siemens Global Web Conference, Juni 2007                                  © 2007 CScout Trendberatung
Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
The new Web 2.0
      is a social-amplifier.



Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
Media becomes
      „Human“

Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
„Everybody
  is an artist“                            Joseph Beuys




Siemens Global Web Conference, Juni 2007                  © 2007 CScout Trendberatung
Today software enables anybody
to become an author, journalist
or film maker.
Attention Economy -
Self-representation
‣through avatars (online gaming),
‣voice (podcast) and
‣as actor (video) or
‣author (weblogs).


Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
Participatory culture -
sharing and participating is
spreading in the digital world.




Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
The average Gamer
                                           is 32 years old.
                                           The average age of the most
                                           frequent game buyer is 40 years old.

                                           69% of American heads of households play
                                           computer and video games.

                                           Thirty-eight percent of all game players are women.




                                            * From the Entertainment Software Association. The stats are a
                                           combination of both computer and console gaming.




Siemens Global Web Conference, Juni 2007                                                                     © 2007 CScout Trendberatung
There are over
                                           400 million
                                           active gamers
                                           worldwide.




Siemens Global Web Conference, Juni 2007                    © 2007 CScout Trendberatung
A virtual world is a
                                           computer-based simulated
                                           environment intended for its
                                           users to inhabit and interact
                                           via avatars.
                                                          Definition - Virtual World




Siemens Global Web Conference, Juni 2007                              © 2007 CScout Trendberatung
6,5 Mio People create their
                                           virtual Second Life.




Siemens Global Web Conference, Juni 2007                          © 2007 CScout Trendberatung
Second Life (www.secondlife.com) was created in 1999
                                           by Linden Labs, a privately held company.

                                           The founder is Philip Rosedale,
                                           the former CTO of RealNetworks.

                                           The creator, Rosedale, says he got the idea back in
                                           1992 when his wife handed him a copy of the book
                                           Snow Crash by Neal Stephenson.



                                                               Snow Crash is basically a sci-fi
                                                               story about a hero in the future
                                                               who unravels a mystery that
                                                               transverses both the real world
                                                               and the
                                                               “Metaverse.”

                                                               “Metaverse” is a 3-D virtual
                                                               universe online.




Siemens Global Web Conference, Juni 2007                                            © 2007 CScout Trendberatung
Second Life’s First Millionaire
                                           At the end of November of 2006, Second Life spit out
                                           its first millionaire.
                                           The millionaire is Anshe Chung, whose fortune in
                                           Second Life includes virtual real estate, cash holdings in
                                           Linden dollars, and several brands in Second Life.

                                           She also has significant virtual stock market
                                           investments in Second Life. Born in China, she is
                                           currently a citizen of Germany.




Siemens Global Web Conference, Juni 2007                                              © 2007 CScout Trendberatung
Why is Second Life so successful?

                                           ‣   User Generated: SL is a completely
                                               personalized environment. Residents can view and
                                               modify the world, create, buy and sell property,
                                               houses, services and other virtual items (from
                                               clothing to technology)

                                           ‣   Own Currency: Second Life has its own
                                               economy and a currency referred to as Linden
                                               Dollars (L$). Though the exchange rate fluctuates,
                                               as of February 2007 it is reasonably stable at
                                               around L$ 270 to one US dollar. Residents trade
                                               real currency via credit card or paypal into L$
                                               The Second Life Currency Exchange acts as a real
                                               financial market

                                           ‣   Explorative Interaction &
                                               Communication: Users are called residents
                                               and appear as avatars. Second Life provide an
                                               advanced level of a social network service
                                               combined with general aspects of a metaverse
                                               (3D virtual world).


Siemens Global Web Conference, Juni 2007                                           © 2007 CScout Trendberatung
Real Life Companies in Second Life.
                                           Several real world brands are starting to set up a
                                           presence in SL and translate real-life products and
                                           services into the virtual domain of Second Life.

                                           20th Century Fox, Adidas Reebok, American Apparel,
                                           American Cancer Society, Axel Springer AG- Bild.T-
                                           Online, BBC Radio, Centric, Creative Commons, Dell,
                                           Disney, Endemol - Big Brother, Eudoxa, Gabetti
                                           Property Solutions, Harvard Law School, IBM, Leo
                                           Burnett, Lichtenstein Creative Media, Max March
                                           Industries, Mazda, MLB.com, MTV, Intel, The New
                                           Media Consortium, PA Consulting Group, Reuters,
                                           Starwood Hotels, Sun Microsystems, TELUS Mobility,
                                           Text 100, Toyota, Universal Motown Records Group,
                                           Mercedes Benz, BMW, Deutsche Post, T-Online,
                                           Pontiac, Wired Magazine, Sony BMG, Calvin Klein,
                                           Loreal... ABN Amro, BCV, BNP Paribas, ING Bank, Saxo
                                           Bank, Wells Fargo.




Siemens Global Web Conference, Juni 2007                                             © 2007 CScout Trendberatung
Strategies in Second Life.
                                           Advertising & Promotion: Most of the
                                           companies are currently investing in SL as an
                                           alternative advertising and promotional platform (for
                                           example Sony BMG Artists Promotion).
                                           Generating a buzz worldwide

                                           Virtual Business: The virtual shops are mainly used
                                           to display and sell virtual items (for example Adidas
                                           Store).Virtual spaces are usually connected to an
                                           external online website.

                                           Education & Future Market: Stage events,
                                           speeches and seminars (Intel in Second Life New York
                                           Live Window)Experiment a new type of interaction
                                           with the users Use Second Life as a test laboratory for
                                           the future of the internet (IBM) E-Learning,
                                           Recruitment, Internal Workshop and conferences.




Siemens Global Web Conference, Juni 2007                                            © 2007 CScout Trendberatung
Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
CScout initiated a Innovation Project
                                           for Bild.T-Online AG
                                           (Axel-Springer Verlag).

                                           CScout developed
                                           the concept for
                                           „The Avastar“ and
                                           realized the concept
                                           within Second Life.




Siemens Global Web Conference, Juni 2007                        © 2007 CScout Trendberatung
The Avastar
                                           is the most efficient
                                           marketing activity for
                                           Bild.T-Online ever.




Siemens Global Web Conference, Juni 2007                   © 2007 CScout Trendberatung
A real newspaper
                                           for a virtual world.




                                           23rd Issue
                                           L$150,-




Siemens Global Web Conference, Juni 2007                      © 2007 CScout Trendberatung
Regis Braathens,
                                           alias Rowan Barnett, is
                                           Chief Editor
                                           of the Avastar.




Siemens Global Web Conference, Juni 2007                   © 2007 CScout Trendberatung
Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
Avastar Areas:

                                           Main Sphere

                                           Newbie Lounge

                                           Star Lounge

                                           Style Lounge

                                           Style Lounge

                                           Travel Lounge

                                           Beach Club




Siemens Global Web Conference, Juni 2007                   © 2007 CScout Trendberatung
Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
Future Virtual Worlds
                                           - Playstation „Home“.
                                           Home is a real-time online 3D, networked
                                           community available on the Playstation 3.  It allows
                                           users to interact, communicate, join online games,
                                           shop, share private content and even build and
                                           show off their own personal spaces to others in
                                           real time. 

                                           With an avatar uniquely customized according to
                                           each user’s preference, users can explore the 3D
                                           community that is Home – a sleek, modern
                                           environment featuring spacious common areas;
                                           custom spaces dedicated to specific games; and
                                           personal apartments.




Siemens Global Web Conference, Juni 2007                                                      © 2007 CScout Trendberatung
Future Virtual Worlds - Playstation „Home“.
                     Official Trailer (Quicktime Video)




Siemens Global Web Conference, Juni 2007                           © 2007 CScout Trendberatung
Do you know this country?




Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
8,5 Mio
                                           People.
                                           World of Warcraft
                                           is a massive
                                           multiplayer online
                                           role-playing game
                                           (MMORPG).




Siemens Global Web Conference, Juni 2007                  © 2007 CScout Trendberatung
eSports
                                           is becoming a
                                           serious
                                           sport-business.



Siemens Global Web Conference, Juni 2007              © 2007 CScout Trendberatung
Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
Everything
                                           in 3D in real life
                                           will be illustrated in
                                           3D in virtual life, too.




Siemens Global Web Conference, Juni 2007                       © 2007 CScout Trendberatung
Shopping is different
                                           in Virtual Worlds.

                                           Different...
                                           ... Payment Methods
                                           ... Consumer Behavior
                                           ... Needs & Wishes

                                           Same...
                                           ... Identity
                                           ... Products
                                           ... Brands?




Siemens Global Web Conference, Juni 2007                           © 2007 CScout Trendberatung
vBusiness Strategy has
       three main characteristics.

      ‣      Innovative

      ‣      Global

      ‣      Sustainable




Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
Siemens Global Web Conference, Juni 2007   © 2007 CScout Trendberatung
The Power
of Virtual                                 Worlds

        ... changes the way
      we think about the
       World Wide Web.

Siemens Global Web Conference, Juni 2007            © 2007 CScout Trendberatung
Virtual Worlds
                            CScout is helping
                                                will be relevant
                            you to keep
                                                for your business.
                            ahead of time.




                                                You can profit from
                            There are new
                                                virtual business to gain
                            emerging
                                                real business.
                            Virtual Worlds.




Siemens Global Web Conference, Juni 2007                       © 2007 CScout Trendberatung
Let‘s get it started....
CScout thank you for listening




                               CScout USA, Headquarters
                                                          CScout Trendberatung GmbH
                                                          Trogerstrasse 48
                                                          81675 München, Germany


                                                          Monty Metzger
                                                          Managing Director
                                           CScout Japan   eMail: monty@cscout.com
                                                          Tel:. +49 (0) 89 - 23 22 56 75



                                                          TrendBlog & Newsletter
                                                          www.cscout.com
                                           CScout China




Siemens Global Web Conference, Juni 2007                                                   © 2007 CScout Trendberatung

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Virtual World Opportunities: Second Life and Beyond

  • 1. Virtual World Opportunities: Second Life and Beyond Siemens Global Web Conference Kloster Seeon, June 1, 2007
  • 2. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 3. The future is here. It‘s just not widely distributed yet. William Gibson Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 4. Since 1997 CScout reports directly from the global Hot-Spots keeping your fingers on the pulse. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 5. CScout is translating new market developments into new profit opportunities. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 6. We are Screening & Monitoring Trends from early signals to radical innovations. High Climax: Mass Market Early Adoptors: Impact Trend-Setters Followers: Fast & Late Followers Innovators: Lead Users Retro Trends Low Low High Duration Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 7. What we also do... Trend Management System Executive Trend Tours TrendPool - Database Trend Reports Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 8. Executive TrendTour New York City, 18. - 20. July 2007 3 days of Trends & Innovation: - „The Future of Media“ - „The Future of Marketing“ - „Consumer Generated Media“ Request your TrendTour today. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 9. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 10. The new Web 2.0 is a social-amplifier. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 11. Media becomes „Human“ Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 12. „Everybody is an artist“ Joseph Beuys Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 13. Today software enables anybody to become an author, journalist or film maker. Attention Economy - Self-representation ‣through avatars (online gaming), ‣voice (podcast) and ‣as actor (video) or ‣author (weblogs). Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 14. Participatory culture - sharing and participating is spreading in the digital world. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 15. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 16. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 17. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 18. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 19. The average Gamer is 32 years old. The average age of the most frequent game buyer is 40 years old. 69% of American heads of households play computer and video games. Thirty-eight percent of all game players are women. * From the Entertainment Software Association. The stats are a combination of both computer and console gaming. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 20. There are over 400 million active gamers worldwide. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 21. A virtual world is a computer-based simulated environment intended for its users to inhabit and interact via avatars. Definition - Virtual World Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 22. 6,5 Mio People create their virtual Second Life. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 23. Second Life (www.secondlife.com) was created in 1999 by Linden Labs, a privately held company. The founder is Philip Rosedale, the former CTO of RealNetworks. The creator, Rosedale, says he got the idea back in 1992 when his wife handed him a copy of the book Snow Crash by Neal Stephenson. Snow Crash is basically a sci-fi story about a hero in the future who unravels a mystery that transverses both the real world and the “Metaverse.” “Metaverse” is a 3-D virtual universe online. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 24. Second Life’s First Millionaire At the end of November of 2006, Second Life spit out its first millionaire. The millionaire is Anshe Chung, whose fortune in Second Life includes virtual real estate, cash holdings in Linden dollars, and several brands in Second Life. She also has significant virtual stock market investments in Second Life. Born in China, she is currently a citizen of Germany. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 25. Why is Second Life so successful? ‣ User Generated: SL is a completely personalized environment. Residents can view and modify the world, create, buy and sell property, houses, services and other virtual items (from clothing to technology) ‣ Own Currency: Second Life has its own economy and a currency referred to as Linden Dollars (L$). Though the exchange rate fluctuates, as of February 2007 it is reasonably stable at around L$ 270 to one US dollar. Residents trade real currency via credit card or paypal into L$ The Second Life Currency Exchange acts as a real financial market ‣ Explorative Interaction & Communication: Users are called residents and appear as avatars. Second Life provide an advanced level of a social network service combined with general aspects of a metaverse (3D virtual world). Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 26. Real Life Companies in Second Life. Several real world brands are starting to set up a presence in SL and translate real-life products and services into the virtual domain of Second Life. 20th Century Fox, Adidas Reebok, American Apparel, American Cancer Society, Axel Springer AG- Bild.T- Online, BBC Radio, Centric, Creative Commons, Dell, Disney, Endemol - Big Brother, Eudoxa, Gabetti Property Solutions, Harvard Law School, IBM, Leo Burnett, Lichtenstein Creative Media, Max March Industries, Mazda, MLB.com, MTV, Intel, The New Media Consortium, PA Consulting Group, Reuters, Starwood Hotels, Sun Microsystems, TELUS Mobility, Text 100, Toyota, Universal Motown Records Group, Mercedes Benz, BMW, Deutsche Post, T-Online, Pontiac, Wired Magazine, Sony BMG, Calvin Klein, Loreal... ABN Amro, BCV, BNP Paribas, ING Bank, Saxo Bank, Wells Fargo. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 27. Strategies in Second Life. Advertising & Promotion: Most of the companies are currently investing in SL as an alternative advertising and promotional platform (for example Sony BMG Artists Promotion). Generating a buzz worldwide Virtual Business: The virtual shops are mainly used to display and sell virtual items (for example Adidas Store).Virtual spaces are usually connected to an external online website. Education & Future Market: Stage events, speeches and seminars (Intel in Second Life New York Live Window)Experiment a new type of interaction with the users Use Second Life as a test laboratory for the future of the internet (IBM) E-Learning, Recruitment, Internal Workshop and conferences. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 28. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 29. CScout initiated a Innovation Project for Bild.T-Online AG (Axel-Springer Verlag). CScout developed the concept for „The Avastar“ and realized the concept within Second Life. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 30. The Avastar is the most efficient marketing activity for Bild.T-Online ever. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 31. A real newspaper for a virtual world. 23rd Issue L$150,- Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 32. Regis Braathens, alias Rowan Barnett, is Chief Editor of the Avastar. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 33. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 34. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 35. Avastar Areas: Main Sphere Newbie Lounge Star Lounge Style Lounge Style Lounge Travel Lounge Beach Club Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 36. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 37. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 38. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 39. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 40. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 41. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 42. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 43. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 44. Future Virtual Worlds - Playstation „Home“. Home is a real-time online 3D, networked community available on the Playstation 3.  It allows users to interact, communicate, join online games, shop, share private content and even build and show off their own personal spaces to others in real time.  With an avatar uniquely customized according to each user’s preference, users can explore the 3D community that is Home – a sleek, modern environment featuring spacious common areas; custom spaces dedicated to specific games; and personal apartments. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 45. Future Virtual Worlds - Playstation „Home“. Official Trailer (Quicktime Video) Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 46. Do you know this country? Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 47. 8,5 Mio People. World of Warcraft is a massive multiplayer online role-playing game (MMORPG). Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 48. eSports is becoming a serious sport-business. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 49. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 50. Everything in 3D in real life will be illustrated in 3D in virtual life, too. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 51. Shopping is different in Virtual Worlds. Different... ... Payment Methods ... Consumer Behavior ... Needs & Wishes Same... ... Identity ... Products ... Brands? Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 52. vBusiness Strategy has three main characteristics. ‣ Innovative ‣ Global ‣ Sustainable Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 53. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 54. The Power of Virtual Worlds ... changes the way we think about the World Wide Web. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 55. Virtual Worlds CScout is helping will be relevant you to keep for your business. ahead of time. You can profit from There are new virtual business to gain emerging real business. Virtual Worlds. Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung
  • 56. Let‘s get it started.... CScout thank you for listening CScout USA, Headquarters CScout Trendberatung GmbH Trogerstrasse 48 81675 München, Germany Monty Metzger Managing Director CScout Japan eMail: monty@cscout.com Tel:. +49 (0) 89 - 23 22 56 75 TrendBlog & Newsletter www.cscout.com CScout China Siemens Global Web Conference, Juni 2007 © 2007 CScout Trendberatung