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#MonConMonCon WEST | October 10–12, 2012
#MonCon             Stone Edge 2012:             Overview &             OrientationPresented by John Frazar  Key Account M...
#MonCon               New User Interface               Workflow                Enhancements               Feature Enhan...
New User Interface                                             #MonCon   Over 400 MS Access Forms redesigned!   Consiste...
View Orders                                #MonCon@ 1024x768 – 5.9x        BEFORE                 MonCon WEST | October 10...
View Orders                               #MonCon@ 1024x768 – SE2012         AFTER                 MonCon WEST | October 1...
#MonCon               New User Interface               Workflow                Enhancements               Feature Enhan...
Workflow Enhancements                                               #MonCon   Maintenance Menu eliminated       Settings...
Maintenance Menu Eliminated                      #MonCon                    MonCon WEST | October 10–12, 2012
Customizable Main Menu                                          #MonCon   Quick-launch buttons guide the user through the...
Progress Bar                                         #MonCon   Progress bar shows the order processing stages            ...
Order Snapshot                                         #MonCon   Order Snapshot view guides CSR’s through the order    pr...
RMA Wizard                                           #MonCon   Simplified screens, easier to understand                  ...
#MonCon               New User Interface               Workflow                Enhancements               Feature Enhan...
Feature Enhancements                                                #MonCon   Spell check built in for notes and emails ...
New Setup Guide                            #MonCon              MonCon WEST | October 10–12, 2012
#MonCon               New User Interface               Workflow                Enhancements               Feature Enhan...
Documentation & Support                                     #MonCon   New knowledge base     Better organization     Co...
Feedback Program                           #MonCon   Please participate                           MonCon WEST | October 1...
Support Plans                                        #MonCon   New maintenance plans       Unlimited tech support hours ...
Support Plan Overview                                                                               #MonCon     Support Pl...
#MonCon               New User Interface               Workflow                Enhancements               Feature Enhan...
#MonCon                                           John Frazar                                           (e) jfrazar@monsoo...
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Stone Edge 2012: Overview and Orientation

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Transcript of "Stone Edge 2012: Overview and Orientation"

  1. 1. #MonConMonCon WEST | October 10–12, 2012
  2. 2. #MonCon Stone Edge 2012: Overview & OrientationPresented by John Frazar Key Account Manager Monsoon Commerce MonCon WEST | October 10–12, 2012
  3. 3. #MonCon  New User Interface  Workflow Enhancements  Feature Enhancementstoday’s Documentation & AGENDA  Support  Q&A MonCon WEST | October 10–12, 2012
  4. 4. New User Interface #MonCon Over 400 MS Access Forms redesigned! Consistent design elements throughout the application Consistent terminology Support for higher screen resolution on key screens  View Orders  Multi Order Processor  Point of Sale  … others to follow including Purchase Orders, Pack & Ship, etc. De-cluttered Screens - Easier to use MonCon WEST | October 10–12, 2012
  5. 5. View Orders #MonCon@ 1024x768 – 5.9x BEFORE MonCon WEST | October 10–12, 2012
  6. 6. View Orders #MonCon@ 1024x768 – SE2012 AFTER MonCon WEST | October 10–12, 2012
  7. 7. #MonCon  New User Interface  Workflow Enhancements  Feature Enhancementstoday’s  Documentation & AGENDA Support  Q&A MonCon WEST | October 10–12, 2012
  8. 8. Workflow Enhancements #MonCon Maintenance Menu eliminated  Settings and configuration options grouped more logically Customizable Main Menu Quick-launch buttons Guided Order Processing Order Snapshot view New Wizards  RMA Wizard  Import Wizard MonCon WEST | October 10–12, 2012
  9. 9. Maintenance Menu Eliminated #MonCon MonCon WEST | October 10–12, 2012
  10. 10. Customizable Main Menu #MonCon Quick-launch buttons guide the user through the major functional areas of the application MonCon WEST | October 10–12, 2012
  11. 11. Progress Bar #MonCon Progress bar shows the order processing stages MonCon WEST | October 10–12, 2012
  12. 12. Order Snapshot #MonCon Order Snapshot view guides CSR’s through the order processing steps MonCon WEST | October 10–12, 2012
  13. 13. RMA Wizard #MonCon Simplified screens, easier to understand MonCon WEST | October 10–12, 2012
  14. 14. #MonCon  New User Interface  Workflow Enhancements  Feature Enhancementstoday’s  Documentation & AGENDA Support  Q&A MonCon WEST | October 10–12, 2012
  15. 15. Feature Enhancements #MonCon Spell check built in for notes and emails Report favorites for frequented reports Select report templates at report menu Reduced dependency on “List Maintenance” (Type directly into drop-down boxes) Improved error handling (ongoing) New setup Guide MonCon WEST | October 10–12, 2012
  16. 16. New Setup Guide #MonCon MonCon WEST | October 10–12, 2012
  17. 17. #MonCon  New User Interface  Workflow Enhancements  Feature Enhancementstoday’s  Documentation & AGENDA Support  Q&A MonCon WEST | October 10–12, 2012
  18. 18. Documentation & Support #MonCon New knowledge base  Better organization  Consolidated topics  Article: “Where is it Now?” www.stoneedge.com/se2012/ New training videos coming soon! MonCon WEST | October 10–12, 2012
  19. 19. Feedback Program #MonCon Please participate MonCon WEST | October 10–12, 2012
  20. 20. Support Plans #MonCon New maintenance plans  Unlimited tech support hours  Extended hours  “Premium” support option  Emergency after-hours & weekend support  Priority call handling  Discounts on custom programming and Professional Services MonCon WEST | October 10–12, 2012
  21. 21. Support Plan Overview #MonCon Support Plan Basic Care Essential Care Premium Care Included in License Fee $999 Standard $4,999 per yearAnnual Fees $1,499 EnterpriseDirect Support ServicesTelephone, Electronic and First 30 Days Included Includedemail Support 9am to 9pmEST Monday through FridayEmergency Telephone, Not Available Not Available IncludedElectronic and emailSupport on Weekends andHolidaysSystem Down Transfer to Not Available Within 2 hours ImmediatelySenior TechnicianPriority Service Requests Not Available Not Available Included MonCon WEST | October 10–12, 2012
  22. 22. #MonCon  New User Interface  Workflow Enhancements  Feature Enhancementstoday’s  Documentation & AGENDA Support  Q&A MonCon WEST | October 10–12, 2012
  23. 23. #MonCon John Frazar (e) jfrazar@monsooncommerce.com (p) 484-927-4808 thank you! monsooncommerce.comPlease visit www.monsooncommerce.com/moncon to download a copy of this presentation, see pictures and videos, and tell us what you think about the conference. MonCon WEST | October 10–12, 2012

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