culture of trust

a story

1998
Israeli city of Haifa
Ten Day Care Centers
By Uri Gneezy and Aldo Rustichini
As told by Clay Shirky in Cognitve Surplus
p. 131 ff

pick up time
workers have lives after hours
parents have unexpected errands/work

normal week - # of late pick ups:

imposed fine for late pick up - after 10 min:

one week after fine - fine/# of late pick ups:

two weeks after fine – fine/# of late pick ups:

three weeks after fine – fine/# of late pick ups:

topped out after fine – fine/# of late pick ups:

pick up time
pre-fineincomplete contract, shared enterprise
post-fine fee-for service transaction

pick up time
post fine:
parents regard workers’ time as a commodity
parents assume fine represents full price of
inconvenience they were causing

3 months later fine stopped – fine/# of late pick ups:

pick up time
post fine:
parents see day care workers as participants in a market transaction rather than as people who’s needs had to be respected

dealing with
one another
in a market
can fundamentally alter
our relationship with one another.

introducing
the fine
killed the previous culture.

even after
the fine
was dropped.

and now
we must be
mindful
of getting
that
culture of trust
back.

learning is not about proof.
learning is about learning.
and sharing.
we need to un-market school
or move on without it.

You don’t need an MBA, a certificate, a fancy suit, a briefcase, or an above-average tolerance for risk.
You just need an idea,
a touch of confidence,
and a push to get
started .
-Rework

When things are(n’t) working, the natural inclination is to throw more at the problem. More people, time and money.
All that ends up doing is making the problem bigger.
Instead.. Cut back.
-Rework

There can be no keener revelation of a society’s soul than the way it treats it’s children.
-Nelson Mandela
click to play

click to play
Kids hard at work that matters. It may take time. It may look ridiculous for a while.
But it’s legit. It will change the room.

trust others.
trust yourself.
trust learning.

Successful people are successful for one reason…
they think about failure
differently.
You become a winner because you’re good at losing.
-Linchpin
click to play

Richard Saul Wurman
Founder of TEDprestige in knowing things... ironically blocks learning
about
things
that
matter
usefully ignorant

usefully ignorant
Usefully ignorant by Erica McWilliams
Art by Keri Smith
click to hear Kathryn Schulz share her research: thinking about being wrong

Deborah Meier’s writes the foreword of Dennis Littky’s The Big Picture, Ed is Everyone’s Business:
Thousands of years of history suggest that the schoolhouse as we know it is an absurd way to rear our young; it’s contrary to everything we know about what it is to be a human being. For example, we know that doing and talking are what most successful people are very good at – that’s where they truly show their stuff. We know that reading and writing are important, but also that these are things that only a rather small and specialized group of people is primarily good at doing. And yet we persist in a form of schooling that measures our children’s “achievement” largely in the latter terms, not the former… and sometimes through written tests alone.

The benefit to the artist is that you changed in some way,
not that you will repay him.
-Linchpin
click to play

(does it matter, is it awesome)
If it’s your art,
you will do
almost anything
to give it away.
-Linchpin

click to play
Passion comes from within each of us,
it cannot be imposed or mandated from outside.

What might
define a
life
fully lived?
It’s a question
many of us probably mean to ask ourselves.
But never do.
-Nic Askew films
click to play

Just deliver.
Don’t document unless the
document is going to add value.
We often think we need documentation to cover our backs, prove we have been doing things. Well – if you’re doing things, especially if you’re doing your best, no back to cover. If you’re accountable, you’re accountable.
-Sahana Chattopadhyay

Maturity, soul, personal strength, and doing it for the right reasons.
Stop asking what’s in it for you and start giving gifts that change people.
-Linchpin
click for a green message about people
being answered as @ahumanright does the impossible

We need to urgently think about how the blurring of lines between currencies and everything else will affect us, our relationships, and our physical economies. How we create and measure value is going through a change that has not been seen in over 600 years—since the emergence of the first systematic nationalized currencies. It is profoundly affecting the central vs. distributed control of value, and the archetypes that surround how we measure value.
Can reputation be a currency? - Venessa Miemis
It’s uncontrollable, it’s ungovernable, but all this sharing serves a need. This is all human potential that’s been bottled up, constrained by the lack of connectivity across the planet. Now that this barrier is well and truly down, we have unprecedented capability to pool our eyes, ears and hands, putting ourselves to work toward whatever ends we might consider appropriate.
Even so, we can start to see how all of this information provided by our things feeds into our most innate human characteristic – the need to share.
- Mark Pesce – The Social Sense

What is your best motivator:
Dan Pink – progress.
Simon Sinek – momentum.
Rework - Momentum fuels motivation.
It keeps you going. It drives you.
If you’re not motivated by what you’re working on, it won’t be very good.

You should feel an urgency about this too.
You don’t have forever.
-Linchpin
- The Art of War

Imagine how much time/money/energy/people we currently spend on policy. Imagine if we did things differently.

What if our focus was offense..

And our policy was simple..
simple rules/aup/agenda/etc
simple mantra:
-Keri Smith
taken from Will Richardson’s: be safe, be ethical, be efficient

Learning much from the story of the Day Care Centers.
thank you Clay Shirky

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culture of trust

by monika hardy on Apr 17, 2011

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