A Drone over the phone

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Have you heard a DRONE buzzzzing away ? Do you sound very boring and monotonous to the listener on the phone a the other end? You could be a drone over the phone.

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A Drone over the phone

  1. 1. Image Management Reinvent Yourself
  2. 2. DRONE ON THE PHONE….. Phone etiquette
  3. 3. Body Language • Body Language can be heard on the phone • So, sit up or stand up • smile • pay attention (image courtesy : Freedigitalphotos.net)
  4. 4. Voice Depth • Voice tone and inflections account for 45% of your message • If it is too deep it sounds threatening • If it is too high it sounds childlike • If it is Monotone the listener gets bored (image courtesy : Freedigitalphotos.net)
  5. 5. Voice Quality • Project Confidence • Stay well modulated • What you say should be clear and easy to understand
  6. 6. Active listening • Using words like ‘uhhuh, ok , I see, is it, right , great • Repeat what you have heard to make sure you are getting the right message
  7. 7. Avoid • • • • Stereotyping the caller Jumping to conclusions Offering solutions too fast Ignoring the facts and trying to read between lines • Trying to judge • Trying to gauge intention • Expressing boredom, excitement or any other personal feelings (image courtesy : Freedigitalphotos.net)
  8. 8. SO FOLLOW THESE POINTS AND MAKE SURE YOU DON’T SOUND LIKE A DRONE ON THE PHONE
  9. 9. Contact Name:Monika Kaushik Company:Morph your Image Mobile:91- 9819613307 Email: kaushik.monica@gmail.com Facebook :https://www.facebook.com/MorphyourImage Blogsite:www.monikakaushik.co.in

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