Tips For Using Social Media to Grow Your Medical Practice


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Wondering how to grow your practice in 2011?

Adding social media to your marketing plan can be a fantastic way to acquire new patients, keep existing patients in the loop, and have them all shouting your name from the virtual rooftops!

For more information, contact Monique Ramsey at Cosmetic Social Media at 877-401-5485!

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  • "For companies, resistance to social media is futile. Millions of people are creating content for the social Web. Your competitors are already there. Your customers have been there for a long time. If your business isn't putting itself out there, it ought to be." -Business Week, Feb. 19, 2009Social Media impacts every business, every brand, and in doing so, connects a network of distributedcommunities of influence, making the world a much smaller place in the process.  Small businesses are in fact at an advantage in Social Media Marketing as they can focus on hyper-local activity that can offer immediate rewards or at the very least, the real-time feedback or lack thereof says everything about next steps.
  • “Blogging - In my opinion blogging is one of the greatest guerilla marketing techniques at your disposal. Not only does it provide you with a way of increasing your brand exposure and trust but it also allows you to connect more deeply with your audience. If you aren’t doing it - you should be. Readers who are interested in your content and your products choose to listen.  It’s just up to you to provide them with what they want.” –quote There are over 200,000,000 blogs
  • Tips For Using Social Media to Grow Your Medical Practice

    1. 1. The Best Tips & Techniquesfor Using Social Media to Grow Your Practicein 2011Monique RamseyCosmetic Social Media<br />
    2. 2. Meet Monique <br />Monique Ramsey <br />Founder, Cosmetic Social Media<br /><ul><li>20 years experience: medical practice management, marketing, training, and consulting
    3. 3. Certified Social Media Strategist since 2009
    4. 4. Winner 2010 #influenceSD Award for Best Social Media in Business
    5. 5. Alert Presence recognition of her work with Top 5 Medical Practice Facebook Fan Pages
    6. 6. Panelist, Speaker, Trainer
    7. 7. Interviewed by SmartMoney Magazine, American Medical Association, Dermatology Times
    8. 8. Contributor to Cosmetic Surgery for Dummies®, published by Wiley & Sons
    9. 9. Development and Implementation Team for Inform&Enhance® practice management software </li></li></ul><li>Referral Paths – Then & Now<br />
    10. 10. Social Media by the Numbers<br />Twitter<br /><ul><li>120 Million Daily Visitors
    11. 11. 55 million Tweets per day
    12. 12. 300,000 new users per day
    13. 13. Twitter search engine gets roughly 600 million search queries per day
    14. 14. 10th most popular website on the internet</li></ul>Source: ReachLocal<br />
    15. 15. Social Media by the Numbers<br />Facebook<br /><ul><li>500+ Million Active Users
    16. 16. 150 million accessing via their mobile devices
    17. 17. 700 billion+ minutes per month
    18. 18. 30-45 age fastest growing
    19. 19. 2nd most trafficked site on web
    20. 20. 700,000 local business pages
    21. 21. 30 billion+ pieces of content shared each month </li></ul>Source: ReachLocal<br />
    22. 22. Brand Monitoring<br />80% of Twitter usage is outside of twitter… <br />People update anywhere, anytime… <br />Imagine what that means for bad (AND GOOD) customer experiences!?<br />
    23. 23. Resistance is Futile<br />If a conversation takes place online and you’re not there to hear it, did it actually happen?<br />Of course it did…and it continues – with or without you.<br />
    24. 24. DYK (Did You Know)…<br />80% of U.S. Internet consumers research health information online<br />Most popular online activities:* <br />1) email<br /> 2) using a search engine<br />3) researching health information<br />24% of US online consumers said they engage in some form of health-related social media at least once monthly**<br />72% of e-patients searched for medical information just before or after a doctor’s visit***<br />*Pew Internet Project report<br />**Forrester Research,<br />***Q1 Productions<br />
    25. 25. Social Media<br />“It’s not something; it’s what you do with it.” <br />Ian Kennedy / Yahoo!<br />“It’s not a noun- it’s an adjective! It’s something we connect with other people through. <br />Cave paintings were the original social media…. It was sort of a story, it was visual, and it had so many different elements to it.”<br />-Chris Heuer, founder, The Social Media Club<br />
    26. 26. When Done Right…<br />Social media...<br /><ul><li>Creates emotional connections
    27. 27. Gives patients sense of:
    28. 28. Belonging
    29. 29. Community
    30. 30. Ownership
    31. 31. Positions MD/Practitioner as the expert
    32. 32. Informs patients
    33. 33. Can ultimately increase quality of life for MD, staff and patients</li></li></ul><li>Now What?!<br />
    34. 34. Monique’s Social Media High T’s<br /><ul><li>High Transparency
    35. 35. HighTrust
    36. 36. High Touch
    37. 37. High Traction</li></li></ul><li>High Transparency<br /><ul><li>Transparency leads to credibility
    38. 38. No hidden agendas
    39. 39. Be Authentic
    40. 40. Be Humble
    41. 41. Be Yourself
    42. 42. Controlling vs. *influencing*</li></ul>Image Source:<br />
    43. 43. High Trust<br /><ul><li>Word of Mouth (WOM) is the most powerful medium on the planet. It’s honest and natural.
    44. 44. Social media can harness the power of WOM recommendations and make them “go viral”.
    45. 45. Social Media and the web as a referral validators.
    46. 46. 3rd party review sites (Yelp, Google,</li></ul>Source: Nielsen Global Online Consumer Survey, April 2009<br />
    47. 47. High Touch<br /><ul><li>Natural extension of your marketing plan
    48. 48. Adding more touchpoints with your patients creates top of mind awareness
    49. 49. Build your online community by engaging
    50. 50. Give them something of value & expect nothing in return
    51. 51. Know what they like – give them what they need
    52. 52. If you don’t someone else will</li></li></ul><li>High Traction<br />Radical Strategic Visibility<br />
    53. 53. Fresh ContentBlogging Helps SEO<br />
    54. 54. Social & SEO<br />Source:<br />
    55. 55. Blogging Attracts Links<br />Source: Data from over 1,500 small businesses -<br />
    56. 56. Blogging = Social Media Success<br />
    57. 57. Blogging Brings More Site Visitors<br />
    58. 58. Blogging<br />Informal<br />Conversational<br />Real-time<br />
    59. 59. Who Should Blog?<br />SEO/Webmaster Guy<br />The Intern<br />The Receptionist<br />Your Child<br />The Physician<br />Hired Writer<br />The Office Manager<br />Your Ex<br />The Pizza Guy<br />
    60. 60. What to Write About<br /><ul><li>Information is a valuable commodity
    61. 61. Write about a question you hear every day
    62. 62. Talk about the latest theories
    63. 63. Debunk myths
    64. 64. Help them learn something they didn't know before</li></li></ul><li>Elements of a good blog post<br />Compelling Headline<br />Simple writing<br />Tells a Story <br />“Someone Like Me”<br />Short & Sweet <br />(350 words max)<br />Optimized with links and key words<br />La Jolla Cosmetic Surgery Centre Blog<br />
    65. 65. Best Tips & Techniques for Facebook<br />Choose the right VOICE for the practice and share relevant content daily<br />Allow fans to post – leads to valuable dialogue & sharing!<br />Don’t just sell… mix it up<br />Test to see what resonates<br />Have some personality!<br />
    66. 66. Facebook<br />
    67. 67. Engagement<br />Encourage participation with…<br /><ul><li>Polls and Quizzes
    68. 68. Questions
    69. 69. Contests (be sure to check the rules)
    70. 70. Testimonials</li></li></ul><li>Topics<br />Insider / Family<br /><ul><li>Show them your world to make them feel like a part of your family
    71. 71. Show off the pictures of the latest office party, seminar, or other “behind the scenes” gathering
    72. 72. Have fun, be human</li></li></ul><li>Tips<br />Be quick to respond- so check often<br />Limit #posts/day – think about your own news feed – clutter leads to peeps hiding you<br />Have your Facebook posts auto-feed to Twitter & LinkedIn<br />Photos- Upload practice pictures periodically and encourage your fans to upload photos anytime they wish. When your fans upload a photo, the thumbnail posts to their profile wall and out into the news feeds of their friends.<br />
    73. 73. Use Apps to Your Advantage<br />Post = 420 character max<br />Over 420 – use “Notes” Section<br />Import your blog to Notes or use an app such as Networked Blogs<br />Use the Video sectionfor any short (90 seconds or less) informational videos<br />Use apps such as SlideShare to re-purpose that last seminar you did (with proper permissions, of course!)<br />
    74. 74. Pet Peeves<br />Better <br />It’s called FACEbook for a reason<br />An empty section is <br />not engaging<br />vs.<br />
    75. 75. Volume Of Facebook Sharing By Day<br />But… do what works best for you – whatever will give you the best chance of consistency (success)<br />
    76. 76. Most Shareable Words on Facebook <br />Source: Science of Facebook -<br />
    77. 77. Join My List<br />What better way to grow your email list than Facebook!<br /><ul><li>Constant Contact app allows people to sign up for your list without ever leaving Facebook!</li></ul>Quantity vs. Quality<br />
    78. 78. You’d Be Surprised<br />
    79. 79. LinkedIn<br />
    80. 80. Best Tips & Techniques for LinkedIn<br />Typically used for professional to professional contact– but…<br /><ul><li>More and more savvy e-patients are using LinkedIn for their own professional networking.
    81. 81. The more new tools that become available for sharing, connecting, finding common ground (similar to Facebook) the more comfortable people will get with using it… and ultimately use for finding a good doctor.</li></li></ul><li>Best Tips & Techniques for LinkedIn<br />Uses apps similar to Facebook – hook up your blog feed, Twitter updates, SlideShare presentations, etc.<br />Fill out your profile completely! Get 100%<br />
    82. 82. Best Tips & Techniques for LinkedIn<br />Join groups and see what’s happening in your field(s) of interest<br />Choose digest settings to receive email of group updates<br />Follow conversations on relevant topics with just one click<br />Get and give recommendations<br />
    83. 83. Twitter<br />
    84. 84. Twitter CAN Bring New Patients!<br />
    85. 85. Best Tips & Techniques for Twitter<br />Make use of the extensive “search” functionality to follow influencers and leaders<br />Use a tool such as CoTweet to schedule Tweets<br />70/30 or 80/20 rule<br />Give something of value<br />Use a link-shortener such as or budurl<br /># = “HashTag” – use like this: #beauty (makes it searchable!)<br />Add yourself to Twellow (Twitter Yellow Pages) and use their categories to search for followers and key people to followin your industry and local comminuty<br />Personalize your Twitter page so it is branded – use avatar photo of yourself or a “face” of the practice<br />Voice is still important<br />Social graces are important<br />RT = re-tweet<br />#FF = Follow Friday<br />Trending Topics<br />
    86. 86. YouTube<br />
    87. 87. YouTube<br />Did you know?<br />You can have your very own branded YouTube channel?<br />Radical Strategic Visibility<br />YouTube is the world’s 2nd largest search engine…<br />People are watching 2 billion videos a day on YouTube<br />Every minute, 24 hours of video is uploaded to YouTube<br />
    88. 88. Social Media Cycle<br />
    89. 89. Your Social Media Rx<br /><ul><li>Cannot “set it and forget it” – social media is engaging with people – not messaging at people
    90. 90. Content is King – commit to 10 minutes a day on creating content. Type it, dictate it or do an audible post at
    91. 91. An apple a day… you need to be posting every day (or 5/7)
    92. 92. Keep it professional – NY Times Front Page Rule
    93. 93. Social Media is not a quick fix. Don’t give up – it takes time to build communities!</li></li></ul><li>A Word About Privacy<br />New AMA policy encourages physicians to:<br /><ul><li>Use privacy settings to safeguard personal information and content to the fullest extent possible on social networking sites.
    94. 94. Routinely monitor their own Internet presence to ensure that the personal and professional information on their own sites and content posted about them by others, is accurate and appropriate.
    95. 95. Maintain appropriate boundaries of the patient-physician relationship when interacting with patients online and ensure patient privacy and confidentiality is maintained.
    96. 96. Consider separating personal and professional content online.
    97. 97. Recognize that actions online and content posted can negatively affect their reputations among patients and colleagues, and may even have consequences for their medical careers. </li></li></ul><li>Final Thoughts<br />Social media is no longer optional. You will reap the rewards but need to invest the time to get the benefit.<br /><ul><li>“When a brand does its job right, it creates an emotional connection.” </li></ul>–Brian Solis <br /><ul><li>It's not about ROI - It's about creating awareness, having people understand the brand will create engagement, which will lead to revenue.
    98. 98. “If you aren't constantly evolving along with your customers you will be doomed to fail.” – Steve Kaufer, CEO - TripAdvisor</li></li></ul><li>
    99. 99. We Adjust to Your Needs<br />We provide a spectrum of services:<br />…we handle all of the details and run your social media campaigns so you don’t have to!<br />… a Social Media and Patient Engagement Marketing Strategy for your company<br />…put the strategy into action and let you take over the reigns<br />…teach you the basics and beyond so you can do it yourself<br />
    100. 100. Questions?<br />