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ONLINE BUSINESS
TOOLS

Monika Mačiulienė
IMPLEMENTING E-BUSINESS:
5 STEPS
1. Buy your online home/name/domain
2. Acquire/build needed technologies (depends on the project)
3. Modify technologies to fit your needs
4. Optimize your website (for Google and other searches)
5. Marketing actions
IMPLEMENTING E-BUSINESS:
5 STEPS
1. Buy your online home/name/domain
2. Acquire/build needed technologies (depends on the project)
3. Modify technologies to fit your needs
4. Optimize your website (for Google and other searches)
5. Marketing actions
FIND A NEED AND FILL IT
Find your market – not the product
Look for people who have a problem – offer a solution

Look at a business idea from four perspectives: COMPANY, CUSTOMER

(purchasers,
influencers,
end
users),
COMPETITOR
(primary, secondary and tertiary) AND COLLABORATOR
"Y OG O FF "

App for intensive computers
users
"Y OG O FF "

App for intensive computers
users
―ZEN@WORK"

App for intensive computers
users
MARKET AND
CUSTOMER RESEARCH

Online research
Keyword Search
Competitor Links
Read Blogs
Conduct Online Surveys
ONLINE RESEARCH USING
AVAILABLE
DATABASES, INSIGHTS, STATI
STICS
Resources: associations, government guidance/statistics, universities
http://www.ivpk.lt/uploads/Statistika/Informacines_technologijos_Lietuvoje__2012_m._2159.p
GOOGLE TRENDS
GOOGLE TRENDS
GOOGLE TRENDS
http://epp.eurostat.ec.europa.eu/cache/ITY_OFFPUB/KS-58-04-998/EN/KS-58-04-998-EN.P
http://epp.eurostat.ec.europa.eu/cache/ITY_OFFPUB/KS-58-04-998/EN/KS-58-04-998-EN.P
READ BLOGS
Blogs are updated much
more
regularly
than
traditional
websites
and, therefore, they can be
another gauge of public
opinion. Search blogs by
using blog-specific search
engines, such as Technorati
or Google Blogs.
KEYWORD SEARCH
"keywords" that people would use to find your type of products or services on
the Internet/ how much interest? / how many competitors? / product niches

Keyword Research
SEMrush
Google Keywords
Wordtracker
Traffic Research
Quantcast
Compete
COMPETITOR LINKS
check out your competitors, their prices, and their offerings

PAID SERVICES:
Online market research firms are numerous on the internet. A selection of
specialized
websites: Creatests,dafsa, eurostaf, xerfi, plusdetudes.com, Opremys
EYECARE
20 CUBE
OFFICE YOGAMD
BIG STRETCH
EVO
I

PAD, IPHONE APPS
AIRPLANE YOGA ($3.99)
CONDUCT ONLINE SURVEYS
online surveys are a low-cost way to do market research about whether an
idea or a product will be appealing to consumers
 Surveying your acquaintances, friends, co-workers
 Paid online surveys
WORK OUT YOUR UNIQUE
SELLING POINT (USP) OR
COMPETITIVE EDGE.
APP THAT STOPS YOUR WORK AND SUGGEST YOU TO DO
YOGA
zen@work
FRAMING AND
PRESENTING YOUR
IDEAS

Choose right business model
for your proposition
VIDEOS/PRESENTATIONS
Prezi
SlideShare
Haiku Deck
GoAnimate
YouTube
Other questions:
How large is your Total Addressable Market
(TAM)?
What specific market opportunities or macro
trends does this idea capitalize on?
Who is your competition or alternatives?
What is your marketing & sales plan?
How will you make money?
What traction, proof of concept, or momentum do
you have?
How much money would you require? What else
are you missing?
Who is on your team? What relevant experience
do they have?
BUILDING YOUR
WEBSITE/APPLICATIO
N

Mock ups
Hosting
Website design
MOCKUPS
Design before you build. Use your blueprint.
http://www.youtube.com/watch?feature=player_embedded&v=70hfU7_95Gw

Available tools:
Balsamiq Rapid Wireframing Tool @balsamiq
mocksup Quick and easy mockups @mocksup
jMockups High fidelity mockups in a fraction of the time compared to
Photoshop @jMockups
Mockingbird create, link together, preview, and share mockups of your
app @gomockingbird
LAUNCH PAGE
HOW TO BUILD A
WEBSITE?

Blog as Site
Nameplate Sites
Full Site Online Services
Content Management Systems
Website Creation Software
BLOG AS SITE
A blog is a unique subset of website thanks to its familiar layout: new content
sits on the top of the page, scrolling down reveals older posts, and older
archived content links off to another page. When someone needs to build a
website quickly, a blogging service is typically easy and fast.

Blogger, WordPress.com, Anchor, Feathers, or Medium
TUMBLR
PERSONAL
WEBPAGE/NAMEPLATE SITES
You might not need a full-blown website; just a little place to park your
persona on the Internet. In this case you can just get a nameplate site, or as
I prefer to think of them, a personal webpage (rather than a multi-page site).
The difference is the links on a personal page usually go elsewhere: to your
social networks, your wish lists, your playlists, or whatever else is linkable.

About.me, Flavors, Vizify, Visualize.Me, Re.vu, or Zerply.
VIZIFY
FLAVORS
FULL SITE ONLINE SERVICES
When it's time to go beyond the blogs, beyond the resumes, beyond the
page of links; which service do you turn to for a full-blown site that can
handle all of above plus host images, and maybe even e-commerce, with a
simple interface anyone can master?
Jimdo, Weebly, Squarespace, Sidengo
JIMDO
JIMDO
CONTENT MANAGEMENT
SYSTEM (CMS)
If you're looking to build a presence for a larger organization that requires
serious back-end power, you may need a content management system
(CMS). A CMS manages all the content you put on your site, from text to
video to audio to documents. It can be custom-built, cost hundreds of
thousands of dollars, and be more complicated than particle physics. That
said, several are free and pride themselves on staying simple—at least for
those with some Web publishing experience.

DNN/Evoq, Drupal, Joomla, and WordPress (open-source tools you can
install on your own Web server)
WEBSITE CREATION
SOFTWARE
Dreamweaver CC, RapidWeaver 5, Xara Web Designer 9, Adobe Muse.
NEXT STEP

Create buzz
Drive high traffic
SEO and SEM tools
MARKETING TOOLS
EMAIL MARKETING

IBM e-mail optimization
Spam assassin
Mail Chimp
Campaign monitor
iContact
aWeber
IBM EMAIL OPTIMIZATION
 PREVIEW HOW YOUR EMAILS WILL RENDER ON POPULAR B2B & B2C DESKTOP EMAIL
CLIENTS
 SEE EXACTLY WHAT YOUR CUSTOMERS SEE ON POPULAR MOBILE DEVICES AND PLATFORMS
 PREVIEW HOW YOUR EMAILS WILL RENDER ON POPULAR WEBMAIL CLIENTS AND BROWSERS

http://www.youtube.com/watch?v=bbsGkJmMkh8
SPAMASSASSIN
Can check e-mail’s spam score
Open-source project
In a corporate setting, usually
small to midsized businesses and
ISP mail servers, it runs each
email message through hundreds
of tests that analyze
headers, text, and HTML coding
and checks domains and IP
addresses against DNS (define)
blocklists and filtering databases.
When a message flunks a test, it
scores anywhere from a fraction of
a point to multiple points. If a
message scores too many
points, SpamAssassin rejects it.
RESOURCES
FOR PROFESSIONALS, HARDER TO LEARN, CANNOT BE
INTEGRATED TO WORDPRESS (HAVE THEIR OWN LOG
SYSTEM)
SOCIAL MEDIA AND
MARKETING

Bookmarking and aggregating
Content creating
Social networks
WHAT IS SOCIAL MEDIA ALL
ABOUT?
SOCIAL MEDIA CHANNELS CAN BE CATEGORISED AS:
 BOOKMARKING AND AGGREGATING: SOCIAL CURATION AND SHARING OF
CONTENT.
 CONTENT CREATING: USING SOCIAL CHANNELS TO CREATE AND SHARE
CONTENT.
 SOCIAL NETWORKS: SOCIAL CHANNELS THAT ARE BUILT AROUND SOCIAL
PROFILES.

Sharing is a key element.
1. BOOKMARKING AND AGGREGATING
SEEING HOW USERS CATEGORISE YOUR CONTENT WILL GIVE
YOU AN IDEA OF HOW YOUR WEBSITE AND COMPANY ARE
PERCEIVED BY YOUR AUDIENCE.
YOU CAN ALSO USE THESE SERVICES TO SHARE WHAT OTHER
URLS YOUR COMPANY FINDS INTERESTING.
Digg
Muti
Reddit
Pinterest
Gawker community
2. CONTENT CREATING
CREATE FREE CONTENT TO SHARE:
VIDEOS, IMAGES, ARTICLES:
1. VIDEO SHARING – YOUTUBE, METACAFE, VIMEO, AND
VIDDLER.
2. WIKI SOFTWARE
3. BLOGGING, PODCASTING, MICROBLOGGING
Youtube and marketing: promotion of content through YouTube; and
advertising next to content on YouTube
3. SOCIAL NETWORKS
Democratization, openness
Relying on the connected Internet, it means that good stories as
well as bad stories spread and stick around
Benefits: potential to go viral, create online community, connect your
brand to appropriate audience, niche targeting, feedback
Social media is all about conversations between people, and people
talk about a lot of different things. Even if you aren’t listening, your
customers may be talking about you on facebook or twitter or digg.
TOOLS
1. Platform based tools
Facebook Insights, YouTube Insight, Twitter Analytics

2. Independent social media filtering, monitoring and measuring tools
Hootsuite, Klout, Netbase, Salesforce.com, Viralheat, Brandwatch, Meltwater, Buffer, Socialmention
SOCIAL MEDIA LISTENING
For companies interested in learning
about what conversations are
happening (and where) about their
company, their competitors, and their
brand keywords.
Social Mention is a social media search platform that
aggregates user generated content from across the web into a
single stream of information.
SOCIAL CONVERSATION
Used for companies to
effectively be able to
find and respond to
customer inquiries and
comments in real-time
http://www.youtube.com/watch?v=x4aibcZBFIw
SOCIAL MARKETING
Used for creating and
managing
campaigns, promotions
and
other
creative
projects
across
platforms.
SHORTSTACK
SOCIAL ANALYTICS
Used to measure and
understand results of a
company's social media
efforts across platforms.
SIMPLYMEASURED
FREE REPORTS
SOCIAL BAKERS
SOCIAL INFLUENCER
Used to find and engage
with social media users
that
are
particularly
influential
in
specific
topics and understanding
their spheres of influence.
ONLINE ADVERTISING

E-mail advertising
Display advertising
Affiliate marketing
Behavioral targeting
Semantic advertising
Social network advertising
ONLINE ADVERTISING
PAID DISPLAY OF YOUR PROMOTIONAL MESSAGE
WHY IT IS DIFFERENT FROM TRADITIONAL ADVERTISING?
CUSTOMERS CAN ACT ON IT + TRACKING
CLASIFFICATION:
1.
2.
3.
4.
5.
6.

E-mail advertising
Display advertising
Affiliate marketing
Behavioral targeting
Semantic advertising
Social network advertising
DISPLAY ADVERTISING
USE OF THE INTERNET AS AN ADVERTISING MEDIUM WHERE
PROMOTIONAL MESSAGES APPEAR ON OTHER WEBSITES
AND/OR SEARCH ENGINE RESULTS PAGES. CREATES MORE
FAMILIARITY, AWARENESS AND INCREASES NAME RECOGNITION.

+
•
•

•
•

wide audience with small budget
PPC ad campaigns only require
that you pay for advertising when
someone clicks on the link in the
ad.
Effective display advertising can
produce immediate results.
Even if users do not click on your
ads, the advertisements can
create and increase brand
awareness.

• people are unlikely to click on
these ads
• risk associated with doing Pay
Per Click advertising as your
competitors can click on your
advertisement without
purchasing anything
OPTIONS
DISPLAY ADVERTISING:
VARIETY
EXPANDABLE BANNERS - which reveal additional panels when
the mouse cursor rolls over the banner.
VIDEO ADVERTISING - which can be within an ad format and
streamed to create a richer user experience. In-video
advertising is also becoming more common.
FLOATING ADVERTISEMENTS - which move on the webpage, without altering the page itself
TEAR-BACKS - which 'peel back' when the cursor is rolled over
one corner of a web page
TAKEOVERS - where clicking on or rolling over an advertisement
causes the entire webpage to change
PAY PER CLICK - PPC
The price is based on the number of clicks your ad receives. In other
words, you pay for this ad only if a person clicks on the ad. A typical
price range is 5 cents to $1 per click. Costs for advertisements via
search engines are pay per click (i.e. contextual advertising). The
amount you pay per click will depend on how targeted the keyword is
and the competition for that keyword. The ads are ranked based on how
much you pay to advertise on each search phrase. However, more
targeted ads usually result in more sales.

COST PER IMPRESSION (CPM).
Costs are based on the number of times the advertisements are viewed.
The M in the acronym is the Roman numeral for a thousand, and as
such it is also referred to as Cost per Mille. Banner ads are generally
sold by CPM, but they can also be sold by pay per clicks. A $50 CPM
means you pay $50 for every 1000 times your ad appears.

(CPA) COST PER AQUISITION
AVAILABLE TOOLS
GENERATING REVENUE
Google AdSense, AdBrite, Yahoo Publisher

matches ads to your website’s content, and you earn money whenever
visitors click on the ads.
TRACKING ONLINE ADVERTISING

Web Trends, Google Analytics , Microsoft adCenter, AWStats, Yahoo
Site Explorer
AFFILIATE MARKETING

Chaffey (2009) defines affiliate marketing as ―a commission based arrangement where
referring sites (publishers) receive a commission on sales or leads by merchants
(retailers or other transactional sites)‖.
AFFILIATE

MERCHANT’S
SITE

Affiliate sends traffic using links and URL’s

Customer completes
action on merchant
site

Links set
cookies in
customers
computer

+

Cookies allow for
software to gather
information needed to
award commission

=

Merchant confirms
action valid

COMMISSION

AFFILIATE TRACKING SOFTWARE COLLECTS INFORMATION (impressions, clicks, conversions) EVEN IF NO ACTION IS
COMPLETED -> FOR PURPOSES OF CAMPAIGN OPTIMIZATION
WHAT IS AFFILIATE
NETWORK?
http://www.youtube.com/watch?v=c-j3VjHxQeQ
MAIN TYPES OF AFFILIATES
PERSONAL WEBSITES
CONTENT AND NICHE SITES
EMAIL LISTS
LOYALTY SITES (POINTS OR CASH BACK OR CHARITABLE DONATIONS)
COUPON AND PROMOTIONS SITES
COMPARISON SHOPPING (SEE ALSO PPC ADVERTISING)
SEARCH AFFILIATES (SEARCH ARBITRAGE)
OTHER ISSUES TO DISCUSS
HOW LONG CAN COOKIE LAST?
AFFILIATE LOCK-IN
WHAT CAN GO WRONG?
MULTIPLE REFERRALS – ONE SALE

Usual practice – most recent referral is awarded, but
some merchants are compensating their affiliates
COOKIES GETTING A BAD REPUTATION

User deletes cookies because he does not like how
tracking and collecting information sounds. Limited effect.
PLACING AND ORDER BY ANOTHER METHODS

Looks up on the internet, but places order online. Affiliate
is not paid.
REMAINING FORMS OF
ONLINE ADVERTISING
BEHAVIORAL TARGETING
Online advertising can be targeted based on a user's online behavior. This practice
is known as behavioral targeting. For example, if a user is known to have recently
visited a number of automotive shopping / comparison sites based on clickstream
analysis enabled by cookies stored on the user's computer, that user can then be
served auto-related ads when they visit other, non-automotive sites.

SEMANTIC ADVERTISING
Semantic advertising applies semantic analysis techniques to web pages. The
process is meant to accurately interpret and classify the meaning and/or main
subject of the page and then populate it with targeted advertising spots. By
closely linking content to advertising, it is assumed that the viewer will be more
likely to show an interest (i.e., through engagement) in the advertised product or
service.

SOCIAL NETWORK ADVERTISING
Social network advertising is a form of Online advertising that focuses on social
networking sites. Advertising on social media networks can take the form of direct
display ad buys at the social networks, self-serve advertising through internal
ad networks, and ad serving on social network applications through special social
network application advertising networks.
MOBILE ENGAGEMENT
Online social networks have extended their presence to
mobile phones:
 http://m.myspace.com/
 http://m.facebook.com/
 http://m.twitter.com/

Facebook: 1.06 Billion Monthly
Active Users, 680 Million
Mobile
GO MO
ADSENSE
AdSense helps to manage ad units across mobile and desktop, and
they can accomplish powerful cross-platform tasks like unified revenue
reporting broken out by desktop, tablet, and mobile.
TOOLS FOR
CUSTOMER
RELATIONS
CUSTOMER RELATIONS
Customer Support:
Keep your customers happy
Get Satisfaction Measuring value from social media shouldn’t be
hard @getsatisfaction
Tender For support / help desk @tenderapp
Pingdom Uptime and latency monitoring for your servers. @pingdom
Geckoboard Real-time status board serving up the indicators that matter to
you. @geckoboard
INTERNAL MATTERS
OF A BUSINESS

Finance
Task management
Project management
Remote offices
Personal storage
FINANCE
Expensify
Chargify
TASK & PROJECT
MANAGEMENT
Task Management
Asana
Podio
Do.Com
Project Management Tools
Pivotal Tracker
Kerika
PBWorks
REMOTE OFFICE
Your team isn’t always in the same location. Use these apps to stay in sync.
Flowdock Google Wave done right
Pivotal Tracker Agile project management
Go Plan Project management
Github For source control and wikis
Yammer To communicate with your teammates
Basecamp One of the best online project collaboration tools
PERSONAL STORAGE
Dropbox
Drive

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Online business tools

  • 2. IMPLEMENTING E-BUSINESS: 5 STEPS 1. Buy your online home/name/domain 2. Acquire/build needed technologies (depends on the project) 3. Modify technologies to fit your needs 4. Optimize your website (for Google and other searches) 5. Marketing actions
  • 3. IMPLEMENTING E-BUSINESS: 5 STEPS 1. Buy your online home/name/domain 2. Acquire/build needed technologies (depends on the project) 3. Modify technologies to fit your needs 4. Optimize your website (for Google and other searches) 5. Marketing actions
  • 4. FIND A NEED AND FILL IT Find your market – not the product Look for people who have a problem – offer a solution Look at a business idea from four perspectives: COMPANY, CUSTOMER (purchasers, influencers, end users), COMPETITOR (primary, secondary and tertiary) AND COLLABORATOR
  • 5. "Y OG O FF " App for intensive computers users
  • 6.
  • 7. "Y OG O FF " App for intensive computers users
  • 9.
  • 10. MARKET AND CUSTOMER RESEARCH Online research Keyword Search Competitor Links Read Blogs Conduct Online Surveys
  • 11. ONLINE RESEARCH USING AVAILABLE DATABASES, INSIGHTS, STATI STICS Resources: associations, government guidance/statistics, universities
  • 12.
  • 14.
  • 20. READ BLOGS Blogs are updated much more regularly than traditional websites and, therefore, they can be another gauge of public opinion. Search blogs by using blog-specific search engines, such as Technorati or Google Blogs.
  • 21.
  • 22.
  • 23. KEYWORD SEARCH "keywords" that people would use to find your type of products or services on the Internet/ how much interest? / how many competitors? / product niches Keyword Research SEMrush Google Keywords Wordtracker Traffic Research Quantcast Compete
  • 24. COMPETITOR LINKS check out your competitors, their prices, and their offerings PAID SERVICES: Online market research firms are numerous on the internet. A selection of specialized websites: Creatests,dafsa, eurostaf, xerfi, plusdetudes.com, Opremys
  • 29. EVO
  • 32. CONDUCT ONLINE SURVEYS online surveys are a low-cost way to do market research about whether an idea or a product will be appealing to consumers  Surveying your acquaintances, friends, co-workers  Paid online surveys
  • 33. WORK OUT YOUR UNIQUE SELLING POINT (USP) OR COMPETITIVE EDGE. APP THAT STOPS YOUR WORK AND SUGGEST YOU TO DO YOGA zen@work
  • 34. FRAMING AND PRESENTING YOUR IDEAS Choose right business model for your proposition
  • 36.
  • 37.
  • 38.
  • 39. Other questions: How large is your Total Addressable Market (TAM)? What specific market opportunities or macro trends does this idea capitalize on? Who is your competition or alternatives? What is your marketing & sales plan? How will you make money? What traction, proof of concept, or momentum do you have? How much money would you require? What else are you missing? Who is on your team? What relevant experience do they have?
  • 41. MOCKUPS Design before you build. Use your blueprint. http://www.youtube.com/watch?feature=player_embedded&v=70hfU7_95Gw Available tools: Balsamiq Rapid Wireframing Tool @balsamiq mocksup Quick and easy mockups @mocksup jMockups High fidelity mockups in a fraction of the time compared to Photoshop @jMockups Mockingbird create, link together, preview, and share mockups of your app @gomockingbird
  • 42.
  • 43.
  • 45.
  • 46. HOW TO BUILD A WEBSITE? Blog as Site Nameplate Sites Full Site Online Services Content Management Systems Website Creation Software
  • 47. BLOG AS SITE A blog is a unique subset of website thanks to its familiar layout: new content sits on the top of the page, scrolling down reveals older posts, and older archived content links off to another page. When someone needs to build a website quickly, a blogging service is typically easy and fast. Blogger, WordPress.com, Anchor, Feathers, or Medium
  • 49. PERSONAL WEBPAGE/NAMEPLATE SITES You might not need a full-blown website; just a little place to park your persona on the Internet. In this case you can just get a nameplate site, or as I prefer to think of them, a personal webpage (rather than a multi-page site). The difference is the links on a personal page usually go elsewhere: to your social networks, your wish lists, your playlists, or whatever else is linkable. About.me, Flavors, Vizify, Visualize.Me, Re.vu, or Zerply.
  • 52. FULL SITE ONLINE SERVICES When it's time to go beyond the blogs, beyond the resumes, beyond the page of links; which service do you turn to for a full-blown site that can handle all of above plus host images, and maybe even e-commerce, with a simple interface anyone can master? Jimdo, Weebly, Squarespace, Sidengo
  • 53. JIMDO
  • 54. JIMDO
  • 55. CONTENT MANAGEMENT SYSTEM (CMS) If you're looking to build a presence for a larger organization that requires serious back-end power, you may need a content management system (CMS). A CMS manages all the content you put on your site, from text to video to audio to documents. It can be custom-built, cost hundreds of thousands of dollars, and be more complicated than particle physics. That said, several are free and pride themselves on staying simple—at least for those with some Web publishing experience. DNN/Evoq, Drupal, Joomla, and WordPress (open-source tools you can install on your own Web server)
  • 56. WEBSITE CREATION SOFTWARE Dreamweaver CC, RapidWeaver 5, Xara Web Designer 9, Adobe Muse.
  • 57. NEXT STEP Create buzz Drive high traffic SEO and SEM tools
  • 59. EMAIL MARKETING IBM e-mail optimization Spam assassin Mail Chimp Campaign monitor iContact aWeber
  • 60. IBM EMAIL OPTIMIZATION  PREVIEW HOW YOUR EMAILS WILL RENDER ON POPULAR B2B & B2C DESKTOP EMAIL CLIENTS  SEE EXACTLY WHAT YOUR CUSTOMERS SEE ON POPULAR MOBILE DEVICES AND PLATFORMS  PREVIEW HOW YOUR EMAILS WILL RENDER ON POPULAR WEBMAIL CLIENTS AND BROWSERS http://www.youtube.com/watch?v=bbsGkJmMkh8
  • 61. SPAMASSASSIN Can check e-mail’s spam score Open-source project In a corporate setting, usually small to midsized businesses and ISP mail servers, it runs each email message through hundreds of tests that analyze headers, text, and HTML coding and checks domains and IP addresses against DNS (define) blocklists and filtering databases. When a message flunks a test, it scores anywhere from a fraction of a point to multiple points. If a message scores too many points, SpamAssassin rejects it.
  • 62.
  • 64.
  • 65.
  • 66. FOR PROFESSIONALS, HARDER TO LEARN, CANNOT BE INTEGRATED TO WORDPRESS (HAVE THEIR OWN LOG SYSTEM)
  • 67. SOCIAL MEDIA AND MARKETING Bookmarking and aggregating Content creating Social networks
  • 68.
  • 69. WHAT IS SOCIAL MEDIA ALL ABOUT? SOCIAL MEDIA CHANNELS CAN BE CATEGORISED AS:  BOOKMARKING AND AGGREGATING: SOCIAL CURATION AND SHARING OF CONTENT.  CONTENT CREATING: USING SOCIAL CHANNELS TO CREATE AND SHARE CONTENT.  SOCIAL NETWORKS: SOCIAL CHANNELS THAT ARE BUILT AROUND SOCIAL PROFILES. Sharing is a key element.
  • 70. 1. BOOKMARKING AND AGGREGATING SEEING HOW USERS CATEGORISE YOUR CONTENT WILL GIVE YOU AN IDEA OF HOW YOUR WEBSITE AND COMPANY ARE PERCEIVED BY YOUR AUDIENCE. YOU CAN ALSO USE THESE SERVICES TO SHARE WHAT OTHER URLS YOUR COMPANY FINDS INTERESTING. Digg Muti Reddit Pinterest Gawker community
  • 71. 2. CONTENT CREATING CREATE FREE CONTENT TO SHARE: VIDEOS, IMAGES, ARTICLES: 1. VIDEO SHARING – YOUTUBE, METACAFE, VIMEO, AND VIDDLER. 2. WIKI SOFTWARE 3. BLOGGING, PODCASTING, MICROBLOGGING
  • 72. Youtube and marketing: promotion of content through YouTube; and advertising next to content on YouTube
  • 73. 3. SOCIAL NETWORKS Democratization, openness Relying on the connected Internet, it means that good stories as well as bad stories spread and stick around Benefits: potential to go viral, create online community, connect your brand to appropriate audience, niche targeting, feedback Social media is all about conversations between people, and people talk about a lot of different things. Even if you aren’t listening, your customers may be talking about you on facebook or twitter or digg.
  • 74. TOOLS 1. Platform based tools Facebook Insights, YouTube Insight, Twitter Analytics 2. Independent social media filtering, monitoring and measuring tools Hootsuite, Klout, Netbase, Salesforce.com, Viralheat, Brandwatch, Meltwater, Buffer, Socialmention
  • 75. SOCIAL MEDIA LISTENING For companies interested in learning about what conversations are happening (and where) about their company, their competitors, and their brand keywords.
  • 76. Social Mention is a social media search platform that aggregates user generated content from across the web into a single stream of information.
  • 77. SOCIAL CONVERSATION Used for companies to effectively be able to find and respond to customer inquiries and comments in real-time
  • 78.
  • 79.
  • 81.
  • 82. SOCIAL MARKETING Used for creating and managing campaigns, promotions and other creative projects across platforms.
  • 84.
  • 85.
  • 86. SOCIAL ANALYTICS Used to measure and understand results of a company's social media efforts across platforms.
  • 89.
  • 90.
  • 91.
  • 92. SOCIAL INFLUENCER Used to find and engage with social media users that are particularly influential in specific topics and understanding their spheres of influence.
  • 93.
  • 94.
  • 95.
  • 96.
  • 97.
  • 98. ONLINE ADVERTISING E-mail advertising Display advertising Affiliate marketing Behavioral targeting Semantic advertising Social network advertising
  • 99. ONLINE ADVERTISING PAID DISPLAY OF YOUR PROMOTIONAL MESSAGE WHY IT IS DIFFERENT FROM TRADITIONAL ADVERTISING? CUSTOMERS CAN ACT ON IT + TRACKING CLASIFFICATION: 1. 2. 3. 4. 5. 6. E-mail advertising Display advertising Affiliate marketing Behavioral targeting Semantic advertising Social network advertising
  • 100. DISPLAY ADVERTISING USE OF THE INTERNET AS AN ADVERTISING MEDIUM WHERE PROMOTIONAL MESSAGES APPEAR ON OTHER WEBSITES AND/OR SEARCH ENGINE RESULTS PAGES. CREATES MORE FAMILIARITY, AWARENESS AND INCREASES NAME RECOGNITION. + • • • • wide audience with small budget PPC ad campaigns only require that you pay for advertising when someone clicks on the link in the ad. Effective display advertising can produce immediate results. Even if users do not click on your ads, the advertisements can create and increase brand awareness. • people are unlikely to click on these ads • risk associated with doing Pay Per Click advertising as your competitors can click on your advertisement without purchasing anything
  • 102. DISPLAY ADVERTISING: VARIETY EXPANDABLE BANNERS - which reveal additional panels when the mouse cursor rolls over the banner. VIDEO ADVERTISING - which can be within an ad format and streamed to create a richer user experience. In-video advertising is also becoming more common. FLOATING ADVERTISEMENTS - which move on the webpage, without altering the page itself TEAR-BACKS - which 'peel back' when the cursor is rolled over one corner of a web page TAKEOVERS - where clicking on or rolling over an advertisement causes the entire webpage to change
  • 103. PAY PER CLICK - PPC The price is based on the number of clicks your ad receives. In other words, you pay for this ad only if a person clicks on the ad. A typical price range is 5 cents to $1 per click. Costs for advertisements via search engines are pay per click (i.e. contextual advertising). The amount you pay per click will depend on how targeted the keyword is and the competition for that keyword. The ads are ranked based on how much you pay to advertise on each search phrase. However, more targeted ads usually result in more sales. COST PER IMPRESSION (CPM). Costs are based on the number of times the advertisements are viewed. The M in the acronym is the Roman numeral for a thousand, and as such it is also referred to as Cost per Mille. Banner ads are generally sold by CPM, but they can also be sold by pay per clicks. A $50 CPM means you pay $50 for every 1000 times your ad appears. (CPA) COST PER AQUISITION
  • 104. AVAILABLE TOOLS GENERATING REVENUE Google AdSense, AdBrite, Yahoo Publisher matches ads to your website’s content, and you earn money whenever visitors click on the ads. TRACKING ONLINE ADVERTISING Web Trends, Google Analytics , Microsoft adCenter, AWStats, Yahoo Site Explorer
  • 105. AFFILIATE MARKETING Chaffey (2009) defines affiliate marketing as ―a commission based arrangement where referring sites (publishers) receive a commission on sales or leads by merchants (retailers or other transactional sites)‖.
  • 106. AFFILIATE MERCHANT’S SITE Affiliate sends traffic using links and URL’s Customer completes action on merchant site Links set cookies in customers computer + Cookies allow for software to gather information needed to award commission = Merchant confirms action valid COMMISSION AFFILIATE TRACKING SOFTWARE COLLECTS INFORMATION (impressions, clicks, conversions) EVEN IF NO ACTION IS COMPLETED -> FOR PURPOSES OF CAMPAIGN OPTIMIZATION
  • 109.
  • 110.
  • 111.
  • 112. MAIN TYPES OF AFFILIATES PERSONAL WEBSITES CONTENT AND NICHE SITES EMAIL LISTS LOYALTY SITES (POINTS OR CASH BACK OR CHARITABLE DONATIONS) COUPON AND PROMOTIONS SITES COMPARISON SHOPPING (SEE ALSO PPC ADVERTISING) SEARCH AFFILIATES (SEARCH ARBITRAGE)
  • 113. OTHER ISSUES TO DISCUSS HOW LONG CAN COOKIE LAST? AFFILIATE LOCK-IN
  • 114. WHAT CAN GO WRONG? MULTIPLE REFERRALS – ONE SALE Usual practice – most recent referral is awarded, but some merchants are compensating their affiliates COOKIES GETTING A BAD REPUTATION User deletes cookies because he does not like how tracking and collecting information sounds. Limited effect. PLACING AND ORDER BY ANOTHER METHODS Looks up on the internet, but places order online. Affiliate is not paid.
  • 115. REMAINING FORMS OF ONLINE ADVERTISING BEHAVIORAL TARGETING Online advertising can be targeted based on a user's online behavior. This practice is known as behavioral targeting. For example, if a user is known to have recently visited a number of automotive shopping / comparison sites based on clickstream analysis enabled by cookies stored on the user's computer, that user can then be served auto-related ads when they visit other, non-automotive sites. SEMANTIC ADVERTISING Semantic advertising applies semantic analysis techniques to web pages. The process is meant to accurately interpret and classify the meaning and/or main subject of the page and then populate it with targeted advertising spots. By closely linking content to advertising, it is assumed that the viewer will be more likely to show an interest (i.e., through engagement) in the advertised product or service. SOCIAL NETWORK ADVERTISING Social network advertising is a form of Online advertising that focuses on social networking sites. Advertising on social media networks can take the form of direct display ad buys at the social networks, self-serve advertising through internal ad networks, and ad serving on social network applications through special social network application advertising networks.
  • 117. Online social networks have extended their presence to mobile phones:  http://m.myspace.com/  http://m.facebook.com/  http://m.twitter.com/ Facebook: 1.06 Billion Monthly Active Users, 680 Million Mobile
  • 118. GO MO
  • 119. ADSENSE AdSense helps to manage ad units across mobile and desktop, and they can accomplish powerful cross-platform tasks like unified revenue reporting broken out by desktop, tablet, and mobile.
  • 121. CUSTOMER RELATIONS Customer Support: Keep your customers happy Get Satisfaction Measuring value from social media shouldn’t be hard @getsatisfaction Tender For support / help desk @tenderapp Pingdom Uptime and latency monitoring for your servers. @pingdom Geckoboard Real-time status board serving up the indicators that matter to you. @geckoboard
  • 122. INTERNAL MATTERS OF A BUSINESS Finance Task management Project management Remote offices Personal storage
  • 124. TASK & PROJECT MANAGEMENT Task Management Asana Podio Do.Com Project Management Tools Pivotal Tracker Kerika PBWorks
  • 125. REMOTE OFFICE Your team isn’t always in the same location. Use these apps to stay in sync. Flowdock Google Wave done right Pivotal Tracker Agile project management Go Plan Project management Github For source control and wikis Yammer To communicate with your teammates Basecamp One of the best online project collaboration tools

Editor's Notes

  1. Paskaitapradetinuo to kaipstudentaiisivaizduojakokiezingsniaituributiitrauktiielektroninioverslokurima (GRUPEM??? 10 minuciu)
  2. Most people who are just starting out make the mistake of looking for a product first, and a market second.Maybe a product or solution already exist?When working with firms on brand development, Keller first looks at a business idea from four perspectives: company, customer, competitor and collaborator. This approach allows Keller to scrutinize a business idea before even approaching the topic of brand development. Here's what he looks at for each of the four issues:1. Company. Think of your idea in terms of its product/service features, the benefits to customers, the personality of your company, what key messages you'll be relaying and the core promises you'll be making to customers.2. Customer. There are three different customers you'll need to think about in relation to your idea: purchasers (those who make the decision or write the check), influencers (the individual, organization or group of people who influence the purchasing decision), and the end users (the person or group of people who will directly interact with your product or service).3. Competitor. Again, there are three different groups you'll need to keep in mind: primary, secondary and tertiary. Their placement within each level is based on how often your business would compete with them and how you would tailor your messages when competing with each of these groups.4. Collaborators. Think of organizations and people who may have an interest in your success but aren't directly paid or rewarded for any success your business might realize, such as associations, the media and other organizations that sell to your customers.
  3. Nuodarbosukompiuteriuskaudagalva, akis, nugara
  4. Keyword Search. You know how to do a simple Web search using search engines such as Google and Yahoo. Take that a step farther by searching for "keywords" that people would use to find your type of products or services on the Internet. See how much interest there is in these keywords -- and how many competitors you have in this market. Keyword searches can also help remind you of product niches that you might not have considered. There are other reasons to conduct keyword searches. 'First, you're going to be reminded of product niches that you might not of thought of.' says Jennifer Laycock, editor-in-chief of Search Engine Guide, an online guide to search engines, portals and directories. 'Second, these services will also give you a guesstimate of how many existing sites already use that phrase,' Laycock continues. 'How many existing sites already offer that product.' WordTracker and Trellian's Keyword Discovery are popular keyword search engines.Competitor Links. A traditional search engine can also help you check out your competitors, their prices, and their offerings. Try typing 'link:www.[competitor's name].com' into Google to find out how many other sites link to your competitor's website. 'It is a great way to see a competitor's link development and PR campaigns,' says Shari Thurow, Web expert and author of the upcoming book Search Engine Visibility. 'Is the competitor promoting a product or service similar to your own? Maybe you can get publicity because you have a new or better product.'Read Blogs. Blogs are updated much more regularly than traditional websites and, therefore, they can be another gauge of public opinion. Search blogs by using blog-specific search engines, such as Technorati or Nielsen BuzzMetrics' Blogpulse. 'Blogs tend to move at a faster pace and be more informal in tone, so you're more likely to pick up conversation about a new product type or need on a blog than on a standard web site,' Laycock says.Conduct Online Surveys. Another way to gauge public opinion is through online surveys. While not as scientific as in-person or phone surveys that use a random sampling of the population, online surveys are a low-cost way to do market research about whether an idea or a product will be appealing to consumers. Now many companies offer to conduct online research for you or give your company the tools to carry out your own surveying. Some online survey companies include EZquestionnaire, KeySurvey, and WebSurveyor.
  5. Office friendly yoga poses
  6. If you need a website your options to build one are almost endless. You can hire someone to design and code it, or try your own hand. Work with a company that hosts your pages, or find a Web service that also hosts. Use an online service to create pages, or a third-party software tool. Or if you're truly a gearhead, use a plain text editor to create a site from scratch. How you mix and match these decisions depends on your skills, time, budget, and gumption. 
  7. Great tool for market research too
  8. https://www.vizify.com/monika-maciuliene
  9. For years Adobe Dreamweaver has been synonymous with webpage creation.Dreamweaver CC (4.5 stars) is our PCMag Editors' Choice because it is, quite simply, the world's most powerful Web editor. It's gone from being a creator of HTML pages in a WYSIWYG interface to being able to handle programming pages in PHP, Cold Fusion, JavaScript, and more. Its liquid layout lets you see how pages look at different browser and screen sizes—even on smartphones and tablets. It's about as code-heavy as you want it to be.The downside is that it's only available as part of the Adobe Creative Cloud subscription service. You can get Dreamweaver CC for $19.99 a month alone, or as part of a suite of apps for $49.99 a month.Prices like that may leave a bad taste in your mouth. If you're on a Mac however, there's another option: RapidWeaver 5. It's a WYSIWYG webpage editor with full code access and FTP support for uploading pages. There are plenty of built-in templates to get started, all for the one-time price of $79.99. On Windows there's a plethora of choices. Xara Web Designer 9 starts at $49.99 and promises you don't need to know HTML or Javascript to create sites based on their (mobile-friendly) templates. The premium version ($99.99) throws in extra widgets, support for animation and presentations, and a lot more graphical goodies.If you don't have a design already in place and think templates are too limited, considerAdobe Muse. It's a unique little program that concentrates on letting you design. Templates are handy, embeddable Web fonts are great, and the sitemap view may be the best way to get an overall feel for what your site will have. Export it to HTML and you're ready for upload. It's part of the Creative Cloud bundle and also available individually for $14.99 a month with a yearly plan.
  10. What is "strength"?Strength is the likelihood that your brand is being discussed in social media. A very simple calculation is used: phrase mentions within the last 24 hours divided by total possible mentions.What is "sentiment"?Sentiment is the ratio of mentions that are generally positive to those that are generally negative.What is "passion"?Passion is a measure of the likelihood that individuals talking about your brand will do so repeatedly. For example, if you have a small group of very passionate advocates who talk about your products or brand all the time you will have a higher Passion score. Conversely if every mention is written by a different author you will have a lower score. Most frequently used keywords and number of times mentioned. Number of mentions by sentiment.What is "reach"?Reach is a measure of the range of influence. It is the number of unique authors referencing your brand divided by the total number of mentions.
  11. We use more than 400 signals from eight different networks to update your Klout Score every day*. Below is detailed description of how a Klout Score is determined. The majority of the signals used to calculate the Klout Score are derived from combinations of attributes, such as the ratio of reactions you generate compared to the amount of content you share. For example, generating 100 retweets from 10 tweets will contribute more to your Score than generating 100 retweets from 1,000 tweets. We also consider factors such as how selective the people who interact with your content are. The more a person likes and retweets in a given day, the less each of those individual interactionscontributes to another person's Score. Additionally, we value the engagement you drive from unique individuals. One-hundred retweets from 100 different people contribute more to your Score than do 100 retweets from a single person. We know how important it is to maintain the integrity of the Klout Score, so we closely monitor activity across the signals we measure for inauthentic behaviors—spambots and the like. The Score will continue to evolve and improve as we add more networks and more signals.