I spent a fair amount of time doing crisis management and after having thousands and thousands of people approaching the brand I was responsible for in an extremely furious manner, I had to learn how to keep people at ease very quickly.
Back then I came up with a series of tricks and tested and expanded them on the job as a community manager. I hope they help you do great customer support.
Email me for additional tips and observations. Thank you.
Clipping is a handy way to collect important slides you want to go back to later.