10 easy tricks for agency-based community managers to keep the brand manager happy
Upcoming SlideShare
Loading in...5
×
 

10 easy tricks for agency-based community managers to keep the brand manager happy

on

  • 4,783 views

What I've learned from working in a fast-paced agency environment: my ten rules to keep the brand manager happy.

What I've learned from working in a fast-paced agency environment: my ten rules to keep the brand manager happy.

Statistics

Views

Total Views
4,783
Views on SlideShare
4,688
Embed Views
95

Actions

Likes
30
Downloads
79
Comments
4

4 Embeds 95

http://www.conseilsmarketing.com 72
http://www.paperblog.fr 18
https://twitter.com 4
http://news.google.com 1

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
  • thata a nice job monika..is there anythink you working on the macroeconomic factors influencing health sector especially for Fortis healthcare Ltd
    Are you sure you want to
    Your message goes here
    Processing…
  • hi, nice tips, especially the compliment one
    thank you for sharing
    Are you sure you want to
    Your message goes here
    Processing…
  • Thanks for the compliment. You might like to hear that I'll publish some more presentations in the next couple of days. Have one prepared for email marketing, one for product-based community managers, one for customer care. This one was just the beginning.
    Are you sure you want to
    Your message goes here
    Processing…
  • Hey Monica, very nicely done slides. content as well!
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

10 easy tricks for agency-based community managers to keep the brand manager happy 10 easy tricks for agency-based community managers to keep the brand manager happy Presentation Transcript

  • 10 easy tricks for agency-based COMMUNITY MANAGERS to keep the brand manager happy
  • Show that you care & that the image of the brand is your top priority. // Their responsibility is your responsibility. 01
  • Be the good news apostle. When you get amazing feedback, make sure to send an excited email. // Don’t wait until your client checks the social media channels and discovers the feedback without you. 02 View slide
  • When your client calls or emails you with an idea, share their excitement. Improve their idea with great details. // Make sure they see that you make for a great team & are able to collaborate. Share the credits. Also, make a note on the invoice that it was based on your client’s idea, in case it doesn’t work as expected. 03 View slide
  • Compliment your client on their work, which they’re excited about. // At least on the part you can get excited about and even when the work was done with another agency. 04
  • Send regular reports. Make the numbers look good. Help the brand manager look good in front of their supervisor. // And don’t forget that without an interpretation, it’s just numbers. Take the effort to make things look good. 05
  • Try to deliver more than the brand manager expected from you. // Find a way to make the brand manager feel like they did well by spending the money with your agency. 06
  • Be generous. Do little favours. Occasionally give something extra on the house. // And mention it casually in your next phone call. 07
  • When you make a mistake, apologise and correct what you’ve done immediately. // Give your client the impression that this won’t happen again and you will do everything possible to exceed their expectations. 08
  • Think of other brands your client could collaborate with (i.e. contests) & introduce them. // The bigger your agency, the easier it gets. 09
  • Don’t make other people wait for you. A deadline is a deadline. // Be on time. Your assignment might be just one part of your client’s media strategy, which they’ve worked on with multiple agencies. 10
  • ANYTHING YOU WANT TO ADD? @kathmography monikanicoletta@gmail.com